Dexters
4/5, 2247 reviews
79% recommended
82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ... show more Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.

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Latest Reviews

 View all Reviews 2247
22nd Nov 2024
reviewed by 'Alice'
“Billy was the main point of contact for the sale of our flat. He was proactive, with clear communication and ......”
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
“I recommend DEXTERS on Abbeville Road! I rent a maisonette with them and they are always super reactive whenever I ......”
14th Nov 2024
reviewed by 'Guzel'
“We had the pleasure of doing our search for a rental apartment with Noran. Out of all the agencies and ......”
12th Nov 2024
reviewed by 'Thomas'
“Excellent work throughout our purchase, team were very helpful in what was not such a straightforward deal....”
13th Sep 2024
reviewed by 'Ed'
“Jess helped me get my offer agreed on my dream flat. Couldn't be happier! Thank you Jess....”
19th Aug 2024
reviewed by 'Maryam'
“I had the pleasure of working with Tom and his team in selling my flat. They were fantastic from the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 88% £73,400 £9,800,000
Lettings 80% 79% £350 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
476 57 1033 283 121 17 81 7 68 104
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Dexters Branches (view all 70)
Acton, W3
Battersea, SW11
Blackheath, SE3
Bloomsbury, WC1N
Brockley, SE4
Canary Wharf, E14
Chelsea & Belgravia, SW3
Chiswick, W4

“I am writing to express my upset about the recent ......”

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Nov 01,2012
Minithumbdown
By: 'madmadmad'
Nov 01,2012
84 people found
this helpful
I am writing to express my upset about the recent events that I have experienced. I have been a tenant for 32 months and in that time have never caused any problems or indeed asked for anything out of the ordinary. paid my rent on due ...
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What agent could do to change your mind?
I will not deal with Dexters again. I will also tell everyone not to
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“I can second everything user 'never again' said.They wouldn't ......”

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Oct 31,2012
Minithumbdown
By: 'Agreed,'
Oct 31,2012
86 people found
this helpful
I can second everything user 'never again' said. They wouldn't provide the EPC until I made it a condition of my offer. They began ringing every day and leaving frenzied "the sky is falling" messages when the fixed term was about 2 months before its end, ...
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What agent could do to change your mind?
Absolutely nothing. They behaved deceitfully and are clearly either uninformed of the existence of tenants' rights or attempting to exploit the possibility that the tenant isn't aware of his/her rights. This is a perfect example of why LAs need to be regulated.
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By: Agreed, never again
Nov 12, 2012
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As if it's not a tenant's legal right to have the contact information of the landlord. All this nonsense came straight from the BRANCH MANAGER and in writing. ...

“I received the contact details of Martin & Wright from my ......”

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Oct 30,2012
Minithumbup
By: 'Anon'
Oct 30,2012
1 people found
this helpful
I received the contact details of Martin & Wright from my friends who use the services for several years and were happy about it. All has been done professionally, careful, quick and timely. It was very important especially in our situation and I appreciate for this ...
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By: Jay Hayden
May 12, 2013
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Thank you for your kind review. A lot of our business is done through recommendation so pleased to hear you're happy with us ...

“I was looking for a flat for the beginning of ......”

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Oct 26,2012
Minithumbup
By: 'hggsjhg'
Oct 26,2012
1 people found
this helpful
I was looking for a flat for the beginning of November 2012. For this reason I contacted Martin & Wright to arrange viewings for flats that I considered. After around five days I could view the first places that matched my criteria and actually I decided to ...
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“Unprofessional! Firstly lost their set of the keys and claimed ......”

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Oct 26,2012
Minithumbdown
By: 'NOT'
Oct 26,2012
79 people found
this helpful
Unprofessional! Firstly lost their set of the keys and claimed I had changed the lock. Secondly gave the new tenant my mobile number, BREACH OF CONFIDENTIONALITY! so unprofessional and extremely cocky!...
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By: MADMADMAD
Nov 01, 2012
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I have had such a bad experience with Dexters. I too found them rude, cocky and arrogant and the best was I was speaking to the Director. The final straw was when they took off rent when I had left the place already. So I am £800 short until 3-5 working days when they reverse the monies. Lying and changing their story about Early Leaving fees, which they charged me £394. Yet Someone move in there straight away. No one lost out, except me. Also dealing with at least 5 people and all 5 trying ...

“I rented a property with Square Mile from October 2007 until ......”

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Oct 24,2012
Minithumbdown
By: 'Bella10'
Oct 24,2012
3 people found
this helpful
I rented a property with Square Mile from October 2007 until Sept 2009. Our water tank burst and flooded the flat. Square Mile could not get an engineer to come out and repair the tank in a timely manner and left us without running water for a ...
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What agent could do to change your mind?
It would have been helpful if they had been able to deal with emergency repairs, cleaning and deposits in a TIMELY and professional manner, but this was sadly extremely lacking.
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By: Louise
Nov 01, 2012
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Hello, I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...

“Jay and his team have always been very responsive when ......”

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Oct 24,2012
Minithumbup
By: 'Valerie'
Oct 24,2012
0 people found
this helpful
Jay and his team have always been very responsive when letting our flat. We could feel that they were doing their best to rent our property. As a solid local agent, Martin & Wright have a good client base and they were able to show our ...
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By: Jay Hayden
May 12, 2013
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Thanks Valerie. We strive to perform on each and every rental ...

“Have just left a house after 3 and a half years ......”

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Oct 22,2012
Minithumbdown
By: 'Drama1968'
Oct 22,2012
83 people found
this helpful
Have just left a house after 3 and a half years and have had nothing but issues including leaks, unfinished building work, no heating/hot water for a 9 week period...the list goes on. Now the tenancy has finished we have seen the report made by ...
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By: Louise
Nov 01, 2012
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Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...

“I am a very happy customer. Hence, it is my ......”

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Oct 22,2012
Minithumbup
By: 'FOS'
Oct 22,2012
0 people found
this helpful
I am a very happy customer. Hence, it is my pleasure to give the above score to Martin & Wright because the agency did an excellent job in meeting my family's requirement for a flat in West Hampstead. All the people I dealt with were professional ...
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By: Jay Hayden
May 12, 2013
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Thank you for a wonderful review. This is what we aim to do with each & every person ...

“The M&W team is very friendly & helpful. We got ......”

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Oct 19,2012
Minithumbup
By: 'Happy'
Oct 19,2012
1 people found
this helpful
The M&W team is very friendly & helpful. We got the first viewing for the flat (which we ended up also moving to!), and the paperwork & other issues are in general dealt with in the least painful way, which should be seen as a compliment:)...
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By: Jay Hayden
May 12, 2013
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We do indeed take it as a compliment :) Thank you for your feedback ...

“DO NOT rent through this agent - all smiles and ......”

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Oct 10,2012
Minithumbdown
By: 'never'
Oct 10,2012
84 people found
this helpful
DO NOT rent through this agent - all smiles and helpfulness until you pay the 'holding' fee (which does not take the property off the rental market), then they are a nightmare to get hold of unless they want your deposit, then they are aggressive ...
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What agent could do to change your mind?
If the agent had been willing to discuss issues professionally, instead of being rude, bullying and arrogant.
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By: never again
Oct 21, 2012
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Thank you for your generic reply (yes, I did look at replies to other comments) - as we have already asked who to complain to and your name/email address was not the one given, we can only assume that either; a) Dexters have finally realised they have too big an issue to keep fobbing people off via individual offices, so have employed a central person to do this so their other email addresses are not clogged with complaints..... b) you are only rolled out when complaints are logged on a pub ...

“We found them fast, reliable, trustworthy and non pressurising. They ......”

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Oct 06,2012
Minithumbup
By: 'Sue'
Oct 06,2012
0 people found
this helpful
We found them fast, reliable, trustworthy and non pressurising. They are very professional but friendly and easy to communicate with. They have found us great tenants with the minimum of fuss, in fact we have hardly had to lift a finger as they arrange everything. ...
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By: Jay Hayden
May 12, 2013
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Thank Sue. Always a pleasure dealing with you ...

“Working with Martin and Wright has been an absolute pleasure. ......”

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Oct 05,2012
Minithumbup
By: 'S'
Oct 05,2012
1 people found
this helpful
Working with Martin and Wright has been an absolute pleasure. I found the staff very accommodating and I found them very honest in their approach. They did not build up my market expectations (unlike other agents), and I found them very fair. I would continue ...
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By: Chloe Martin
Nov 28, 2013
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Thank you Shameet, Best of Luck. ...

“Everything about our dealings with Dexters has been appalling. We ......”

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Sep 28,2012
Minithumbdown
By: 'lettingsagentsarehell'
Sep 28,2012
80 people found
this helpful
Everything about our dealings with Dexters has been appalling. We are glad to be leaving. From when we first put the holding deposit down, when the woman who was dealing with us told us there wasn't actually a working shower in the property just as ...
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By: Louise
Oct 04, 2012
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Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...

“It was a pleasure to work with the staff of ......”

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Sep 25,2012
Minithumbup
By: 'Yilmaz'
Sep 25,2012
0 people found
this helpful
It was a pleasure to work with the staff of Martin & Wright's. They were very helpful throughout my tenancy period and I would definitely work with them again....
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“Extremely helpful agents. My first time renting - so potentially ......”

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Sep 24,2012
Minithumbup
By: 'Holly'
Sep 24,2012
0 people found
this helpful
Extremely helpful agents. My first time renting - so potentially a very confusing time! - both Chloe and Claudia were incredibly helpful with any queries and requests I had. Everything was fast and painless, I'm very pleased with their service and am confident that they ...
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By: Chloe
May 13, 2013
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Thanks Holly, its great to hear such lovely feedback - Best of Luck ...

“Having spent a considerable amount of time searching for the ......”

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Sep 23,2012
Minithumbup
By: 'LS'
Sep 23,2012
0 people found
this helpful
Having spent a considerable amount of time searching for the right property in North West London without any success, I came back to Martin & Wright after a friend and myself had leased a property through them some seven years ago. I'd lost most of my ...
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By: Chloe
May 13, 2013
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Thank you S*, i'm so pleased that after showing you so many properties I finally found the perfect one for you! ...

“10/10 for a first class professional and caring service. They just ......”

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Sep 21,2012
Minithumbup
By: 'glitter'
Sep 21,2012
1 people found
this helpful
10/10 for a first class professional and caring service. They just seem to pull out all of the stops to assist you. We have just re-rented our property in West Hampstead and for the 2nd time used Martin & Wright and were working with the Lettings Manager, ...
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By: Jay Hayden
May 12, 2013
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Thanks Marianne. We truly appreciate your feedback, and pleased we could help ...

“Ok - so first they were great because in one ......”

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Sep 17,2012
Minithumbup
By: 'Paul'
Sep 17,2012
1 people found
this helpful
Ok - so first they were great because in one day they managed to show me two separate buildings both containing great studio apartments. They listened to my needs and were really helpful in finding a great place - not just to stay but to ...
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By: Jay Hayden
May 12, 2013
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Thanks for the great feedback Paul. We look forward to you coming back ...

“Horrible service. We rented a flat because of good location ......”

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Sep 17,2012
Minithumbdown
By: 'Dont_go_for_square_mile'
Sep 17,2012
3 people found
this helpful
Horrible service. We rented a flat because of good location and always thought agents are replace-able. It looked good so we took it but the service over the entire two year period was simply horrible. - Everything late by months - Never fixed issues - ...
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What agent could do to change your mind?
After two year experience really nothing the agent can do to change my mind. Dont go for Square Mile. They are apathetic paperwork creaters who complete disregard to your comfort. They want to create papers, invoices, meetings rather than actually fixing the issue. You can send them as many emails, photos, issues etc, they have only one objective - Billing. How to create maximum revenue from tenant and landlord. Billing is their only objective.
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By: Louise
Sep 18, 2012
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Hello, I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...

“This guy thinks he is really Smart as his last ......”

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Sep 12,2012
Minithumbdown
By: 'Frustrated_landlord'
Sep 12,2012
80 people found
this helpful
This guy thinks he is really Smart as his last name suggests. Very sweet talking when he wants something from you, but the moment he gets what he wants, that it, all colours change. Worst experience ever. They couldn't care less if they did a ...
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What agent could do to change your mind?
Get better people that are competent to run the business and improve the terms and conditions where the money due to the landlord is dispensed at the earliest.
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By: Louise
Sep 18, 2012
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Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...

“This company is quick to take your money, but slow ......”

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Sep 06,2012
Minithumbdown
By: 'my'
Sep 06,2012
3 people found
this helpful
This company is quick to take your money, but slow to do any other part of their job. They take months to fix anything that is their responsibiltiy , including broken appliances, plumbing etc. Also, once you move out, don't expect your deposit to be returned ...
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By: Louise
Sep 18, 2012
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Hello, I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...

“I found chloe martin very helpful, i have emailed her ......”

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Sep 03,2012
Minithumbup
By: 'Terry'
Sep 03,2012
1 people found
this helpful
I found chloe martin very helpful, i have emailed her several times with questions and she has got back to me quickly efficiently and answered my questions in full. I also asked if i could see the flat again, chloe arranged it and got back ...
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By: Chloe Martin
Nov 28, 2013
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Thank you so much Terry, it was great dealing with someone so lovely as you! Best of luck in the flat! ...

“This was our first lettings experience as a couple and ......”

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Sep 03,2012
Minithumbup
By: 'sophie'
Sep 03,2012
1 people found
this helpful
This was our first lettings experience as a couple and everything was easy and explained properly. During our year we were left to our own devices only contacting the agent if we needed to. It has been stress free and Chloe and Jay were extremely ...
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By: Chloe Martin
Nov 28, 2013
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Glad it was stress free, means we are doing our job correctly :). Good Luck ...

“Chloe and Jay were helpful and listened to feedback. The ......”

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Sep 02,2012
Minithumbup
By: 'Showa'
Sep 02,2012
1 people found
this helpful
Chloe and Jay were helpful and listened to feedback. The company kept in regular contact and followed up with any issues that required solving. They have a good range of properties and helped me find a flat I like....
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By: Chloe Martin
Nov 28, 2013
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I am so pleased Showa I was able to find you the perfect property, I knew it would be good for you, that's why I had to get you in there! Best of Luck! ...

“At the beginning Martin and Wright were quite eager to ......”

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Aug 31,2012
Minithumbdown
By: 'Mal'
Aug 31,2012
2 people found
this helpful
At the beginning Martin and Wright were quite eager to please and the organisation was pretty good, though once the sale had been agreed they seemed much less attentive. We had difficulties amending errors on the contract and it was almost impossible to get the ...
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What agent could do to change your mind?
More attention after money had exchanged hands would have been appreciated, instead of being handed off to someone else.
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By: Chloe Martin
Nov 28, 2013
View all comments (2)
Thank you for your feedback. We have passed on your comments to the 3rd party company and are working on improving this. ...

“The flat search and viewings managed by Jay was very ......”

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Aug 31,2012
Minithumbup
By: 'Thomas'
Aug 31,2012
1 people found
this helpful
The flat search and viewings managed by Jay was very good. He showed us some good properties that were all possible contenders. He did not waste our time showing flats he was not convinced we would like. Not pushy or patronising as some of the ...
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By: Jay Hayden
May 12, 2013
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Thank you for your feedback Thomas. We were going through a small transitional period with our admin team hence why it wasnt as smooth as it could've been. ...

“Been renting with Martin & Wright now for over two years, ......”

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Aug 31,2012
Minithumbup
By: 'James'
Aug 31,2012
0 people found
this helpful
Been renting with Martin & Wright now for over two years, with two different flats. So far everything flat related has been little to no fuss, and they've been quite easy to deal with, especially with land-lord issues....
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“The agents were very helpful from start to finish and ......”

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Aug 31,2012
Minithumbup
By: 'ATMG'
Aug 31,2012
1 people found
this helpful
The agents were very helpful from start to finish and always responded to our calls and emails extremely promptly. They were especially helpful when it came to sorting out the inventory and some issues in the flat when we couldn't get hold of the landlord....
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By: Jay Hayden
May 12, 2013
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Our pleasure - always happy to help ...

“We were kept very informed during what was a difficult ......”

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Aug 31,2012
Minithumbup
By: 'c'
Aug 31,2012
0 people found
this helpful
We were kept very informed during what was a difficult negotiation with the landlord. When other agents may have just given up, Peter did his utmost to ensure every facet of the negotiation was complete and that everyone was happy. Overall this proved that they ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

Awards won by Dexters

Regional Awards won by Dexters

Individual Branch Awards

London, KT6

London, TW7



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