82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ...
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Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.
Latest Reviews
View all Reviews 2247
22nd Nov 2024
reviewed by 'Alice'
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
14th Nov 2024
reviewed by 'Guzel'
12th Nov 2024
reviewed by 'Thomas'
13th Sep 2024
reviewed by 'Ed'
19th Aug 2024
reviewed by 'Maryam'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 88% | £73,400 | £9,800,000 |
| Lettings | 80% | 79% | £350 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 476 | 57 | 1033 | 283 | 121 | 17 | 81 | 7 | 68 | 104 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
No Properties
Aug 31,2021
Aug 31,2021
0
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The management team was incompetent and rude.
The property we rented was flooded and we called them requesting an emergency plumber visit, but they left without any follow up after they told us they will call back.
They did not have any knowledge in handling ...
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Aug 23,2021
Aug 23,2021
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The worst agent I ever had to deal with.
Arrogant and never returning your calls.
Asking you to do works they are supposed to do themselves.
Not even a well done or thank you when the flat was sold.
Typical of those chains of estate ...
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Sep 01, 2021
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Dear Christian. Thank you for bringing this to our attention, I am sorry to read your review. I understand that the director of the office will be in contact with you. Kind Regards Asma Chughtai Customer Relations Team ...
Aug 12,2021
Aug 12,2021
1
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my partner and i are students living in London, we had looked up various properties on right move and finally fell on a property that was in a safe place, and seemingly perfect for the both of us. it had a small sink but it ...
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Aug 12,2021
Aug 12,2021
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Munir and Jimmy were very helpful and very understanding throughout the process which made it easier. Good quality service.
Thank you...
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Aug 13, 2021
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Dear Leoniliza, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Evie Fisher Customer Relations Team ...
Aug 08,2021
Aug 08,2021
1
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Appalling experience with the Property Management team. Fairly easy process using Dexters to let my property, but from that moment onwards continual issues have arisen and not been dealt with. They took possession of the keys when the property was vacant and failed to remedy ...
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Nov 02, 2021
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Unfortunately service levels continued to be appauling.. I’ve been waiting three weeks since my approval for my tenants washing machine to be replaced. No contact made following the above complaint either. ...
Aug 03,2021
Aug 03,2021
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Ms. Hollie Jasmine helped me greatly in getting my apartment in London. I was impressed by her professional attitude and clear paper work, and was the main reason why I decided to.sign my contract with Dexters. Thanks alot Hollie :)...
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Apr 27, 2022
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I'd like to retrieve this review. One word, don't use this agency.
My partner and I were misled to sign a contract with a house that is under construction work. We have been suffering since we moved in with excessive demolition and drilling noise everyday. The building is constructing a penthouse and remodeling the outer walls, and we were never informed of such important information. We were led to sign a 1 year contract with no break clause. We should have noticed that there was something we ...
Aug 02,2021
Aug 02,2021
8
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Strongly advise dealing with Dexters in Cricklewood for property sales. I tried to sell my property through them and they colluded with the buyer behind my back in an attempt to coerce me to accept a lower price than that which I was comfortable accepting. ...
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Jul 29,2021
Jul 29,2021
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I worked with Manny at Dexters in Hammersmith and found her very hard working and honest to work with. She was realistic in her pricing of my property for rental and though another agent beat her to finding a tenant in the end, I did ...
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Jul 17,2021
Jul 17,2021
4
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They are unprofessional, lied, a responsible, I really had a bad experience with them , they are destroyer please please do not trust dexters , they really played me ....
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Aug 19, 2021
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I agree avoid Dexters Chiswick - liars, schemers, they will play you. The general theme throughout is that they lie & you can't trust them. Georgina McConnell is a property manager at Chiswick who lies to her landlord clients & also her tenants, she trains Sarah Dowling who is like a rabid dog frothing at the mouth & throwing tantrums - she asks you questions & before you've responded she's yelling over the top of you. No suprise the lack of professionalism here. Kim Mellor avoids fixing issues ...
Jul 16,2021
Jul 16,2021
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At first, it was a little complicated because I was with a person without much experience, but later Mrs Lee and Soraya called me they came to my house and solved all the problems.
Now i'm very happy with my flat
One more time thank ...
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Jul 26, 2021
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Dear Marco, Thank you for the 5* All Agents Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Evie Fisher Customer Relations Team ...
Jul 14,2021
Jul 14,2021
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Narayan, and all the team at Dexters Chiswick, were really helpful and proactive in finding us a suitable house. Narayan was focused on working out exactly what we needed, and was very positive, patient and prompt in letting us know about appropriate properties and getting ...
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Jul 26, 2021
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Dear Chris, It’s great to hear that you have had a brilliant experience with Narayan and the team in our Chiswick office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Evie Fisher Customer Relations Team ...
Jul 14,2021
Jul 14,2021
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This is my first time using Dexters. We are locating back to Surrey from the USA and both Sarah & Hannah have been wonderful in helping us achieve this. Prompt replies, polite, very helpful, they made our move possible, eternally grateful.
I would recommend them to ...
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Jul 26, 2021
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Dear Lavinia. We are pleased to read you received a five star service from Sarah and Hannah in our Hampton office. The team will be thrilled to read your review and we hope that we can assist you again in the future. Kind regards Evie Fisher Customer Relations Team ...
Jul 13,2021
Jul 13,2021
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Gabriel and his team were fantastic from start to finish. They were always available to answer our queries and really helped speed the process up. I would certainly recommend them....
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Jul 14, 2021
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Dear Indica. We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Good luck with your move. Kind regards Evie Fisher Customer Relations Team ...
Jul 06,2021
Jul 06,2021
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Maria and team at the Blackheath standard office were great - from arranging the viewings to chasing all parties to ensure the sale was completed on time. They definitely went the extra mile. I would always recommend Peter James estate agents....
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Jul 05,2021
Jul 05,2021
2
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My overall experience with Peter James has been awful. The agent misled us and the landlady was even worse. The agent Dean, was only interested in us making an offer the minute we made an offer all communication went downhill.
We were told the landlady ...
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Jun 26,2021
Jun 26,2021
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Myself and 2 friends found a flat with the help of Anthony Fraser. It was our first time trying to rent out a property and Anthony was really helpful in explaining the process and he was quick to respond to our concerns along the way....
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Jul 13, 2021
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Dear Eleana, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Evie Fisher Customer Relations Team ...
Jun 21,2021
Jun 21,2021
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Couldn't hope for a better agent than Jude Hill. Friendly, diligent, attention to detail and committed, he is a pleasure to deal with and Dexters has great properties in its portfolio....
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Jul 13, 2021
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Dear S K, We are pleased to read you received a five star service from Jude in our Islington office. We hope that we can assist you again in the future. Kind regards Evie Fisher Customer Relations Team ...
Jun 18,2021
Jun 18,2021
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I have had great service from Dexter's over the many years they have been managing our Clapham rental property. As a landlord, I have found them to be honest, professional, diligent and knowledgable. Being based internationally, their full management provision is an essential service I ...
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Jun 21, 2021
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Dear GJ, Thank you for kind comments regarding our Clapham office and taking the time to leave us a 5 star review. Kind Regards Sarah Tranter Customer Relations Team ...
Jun 02,2021
Jun 02,2021
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Excellent service with all staff and especially Debbie. They will see that your needs are met and make you feel valuable as a customer/ client. Extremely happy with their service....
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May 26,2021
May 26,2021
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I have been impressed by the professional and courteous service provided by this company. I liaised with Emily and found her to be efficient, polite and well organised. Her advice was knowledgeable and based on experience....
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Jun 10, 2021
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Dear Jane, Thank you for your kind comments in relation to Emily. I will ensure that these are fed back to her Manager and are pleased to hear that you have had a great experience with Dexters. Kind regards, Sarah Tranter ...
May 21,2021
May 21,2021
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Viraj treats landlords with courtesy and respect and tenants with kindness and understanding. Always thoughtful and considerate, Viraj never loses his patience and has a great sense of humour. As a landlord I really enjoy talking with him. Totally professional at all times, he always ...
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May 20,2021
May 20,2021
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AVOID THIS AGENCY LIKE THE WORST PLAGUE EVER!
(Branch: Notting Hill)
Would highly suggest to avoid this agency ESPECIALLY if you are planning to rent through them. Had the worst possible experience through this agency, leaving both my wife and I stressed out for months ...
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May 20,2021
May 20,2021
1
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As a landlord, I let my property through Peter James using their property management service. I cannot believe the way this agency treated me. One of the property managers, * Dixon, is the most combative, unpleasant, aggressive individual I have ever had the displeasure of dealing ...
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Comment on agent fees
My property management fee with Peter James was 12.5% plus VAT. The new estate agent who is managing my property charges 5% plus VAT. So not only was the service I received unbelievably poor, but it was also expensive in comparison to other estate agents. (note: the estate agent I transferred to is reputable and local to southeast London too).
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May 19,2021
May 19,2021
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I recently moved out of a property managed by Dexters Chelsea & Belgravia and this has been one of the worst renting experiences of my life.
During my tenancy, it took 3 MONTHS for someone to come to fix a non-working cold water tap. I'll let you ...
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May 19,2021
May 19,2021
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Rude.
I have a terrible interaction with the agent. He was rude on the phone and hung up on me because I was not interested in other properties. The property was unavailable and yet was still on their website (and still is days after). Terrible ...
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May 07,2021
May 07,2021
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I bought a house through Dexters Acton and was very impressed with the professional service I received from Danielle. She is very helpful and professional. Communication was good as all my queries were answered promptly.
I had a great experience with Dexters and we are ...
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Jan 14, 2022
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Dear Lidia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team ...
May 04,2021
May 04,2021
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I use Peter James for one very important reason, and that is because of Mary-Ann Dixon, a first class property manager.
I have found many estate agents to be similar, but none of the others have Mary-Ann.
Down to earth, easy to deal with, understanding ...
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Apr 29,2021
Apr 29,2021
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I was in the flat for almost 4 years. Horrible experience and a costly one too as they found any silly excuse to make you cough up some money. Careful with your deposit as they tend not to give back the full amount even if you ...
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Apr 28,2021
Apr 28,2021
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Lydia Harrison has been managing the rental of my flat, and she has done an excellent job. There have been some issues to navigate with the current tenant, who has now decided to leave, and Lydia has provided excellent service in managing the process to ...
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Apr 28,2021
Apr 28,2021
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The staff at Peter James have always been kind, extremely helpful and offer advice to us when able to do so. I have no hesitation in recommending them....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden
Best Estate Agent in KT6 
Best Letting Agent in TW7 
