82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ...
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Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.
Latest Reviews
View all Reviews 2247
22nd Nov 2024
reviewed by 'Alice'
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
14th Nov 2024
reviewed by 'Guzel'
12th Nov 2024
reviewed by 'Thomas'
13th Sep 2024
reviewed by 'Ed'
19th Aug 2024
reviewed by 'Maryam'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 88% | £73,400 | £9,800,000 |
| Lettings | 80% | 79% | £350 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 476 | 57 | 1033 | 283 | 121 | 17 | 81 | 7 | 68 | 104 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
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Mar 11,2014
Mar 11,2014
2
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Outstanding customer service! Marcel and Alex are brilliant. They helped us find our new family home. They are incredibly nice people, very devoted to their client's needs and always available. They are highly professional, listen and respect their client's opinions. By spending a lot of ...
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Mar 25, 2014
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Hello,
I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Mar 10,2014
Mar 10,2014
0
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Wojciech was very helpful and open to our needs and questions. He did all the best and even more to help us find our dream flat to rent. Always easy to catch - we didn't have to wait for his phone/email answers - it ...
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Mar 25, 2014
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Hello,
I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers.
Marilyn ...
Mar 06,2014
Mar 06,2014
0
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I was really pleased to cooperate with Martin & Wright. I had a complicated situation where I had to leave my flat before my contract ended and I was relying on these guys to re-rent the property asap.
I was put in contact with Jay Hayden ...
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Mar 03,2014
Mar 03,2014
0
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I have dealt with Jay recently when letting a property in West Hampstead. Jay really went above and beyond when it seemed like we might lose this property due to our requirements & the landlords wishes not necessarily meeting in the middle. Thank to great communication ...
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Mar 03,2014
Mar 03,2014
0
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M&W were essentially reponsible for letting our property. The agents did not adopt an aggressive corporate approach like many other agencies, which was much appreciated. They were genuinely interested in trying to get the best solution for us, which they did, and their fees ...
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Mar 02,2014
Mar 02,2014
183
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From the beginning to end absolutely terrible.
The lease contract's standard clauses cannot be changed even the landlord and the tenant agree. I was not aware of this at the time when I put the deposit time as I would have then asked for the ...
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What agent could do to change your mind?
Be transparent and open Treat your clients with respect Do your jobAttached Filesnbsp;
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Mar 27, 2014
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I am afraid I have no faith in the review process as we discussed with Chiswick Branch Manager and got absolutely no where. ...
Feb 26,2014
Feb 26,2014
0
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Cloe was able to find me a flat that met my requirements quickly. She udnerstood my needs and was very responsive to all my questions and concerns. The deposit and contract process was quick and very well organised....
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Feb 25,2014
Feb 25,2014
0
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I'm very grateful for all the job done by Jay Hayden and his wonderful team in order to make our move-in smooth, meeting my expectations completely. Whatever the question/issue is about the property, they're always ready to help and provide with a solution....
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Apr 10, 2014
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Thank you so much. - Best of luck in your new home ...
Feb 24,2014
Feb 24,2014
0
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We recently rented a flat through Martin & Wright and were very happy with our experience. Both Jay Hayden and Gemma Bysouth-Collins provided a first class service from start to finish.
It is also worth pointing out that even though Martin & Wright do not manage the ...
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Feb 22,2014
Feb 22,2014
0
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I have purchased, and, now Let the property, having dealt with two fine gentlemen at the agency. Our experience began with Malcolm, who was very proactive with dealing with, and suggesting solutions for the very many issues we had encountered along the way. It was ...
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Feb 20,2014
Feb 20,2014
0
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Agents named above, as well as Peter Martin and Jay Harden have been super helpful in every respect and are prompt with their services. Communication is excellent all round between them, myself and tenants. They understand how to work with an overseas client - they ...
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Feb 20,2014
Feb 20,2014
0
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Very friendly, professional and hard working team who never fail to respond to emails and calls. Chloe has been very nice from day 1 and has been key for me to get the flat I wanted....
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Apr 10, 2014
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Your so welcome - Thanks for your feedback. ...
Feb 20,2014
Feb 20,2014
0
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Following some teething problems with regards to communication between the landlord and myself as a prospective tennant, Jay immediately took charge of our situation and got the negotiations back on track which resulted in myself and my flatmate letting this property.
Not only did Jay ...
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Feb 14,2014
Feb 14,2014
0
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Yolanda and Jay did a professional and excellent job of finding me a property (at short notice). Yolanda especially pulled out all the stops to ensure that I was very happy with the location and quality of the property I eventually took. I would definitely ...
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Feb 10,2014
Feb 10,2014
0
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Jay and his staff at Martin Wright were consummate professionals, and a pleasure to deal with. I've had some unhappy experiences with agents in London, but Martin Wright renewed my faith in the industry. As a professional renting in London I'll only use them in ...
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Feb 10,2014
Feb 10,2014
0
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Chloe was able to find me a flat that met my requirements quickly. She understood my needs and was very responsive to all my questions and concerns. The deposit and contract process was quick and very well organised. I would use the agency again....
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Apr 10, 2014
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Thank you for your feedback - Best of Luck ...
Feb 10,2014
Feb 10,2014
0
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I had been having bad experiences with other letting agencies but Martin&Wright was very efficient and friendly. Yolanda helped me for viewing, I liked her practical and honest attitude. Jay helped me on the tenancy agreement side, I was not very familiar with all ...
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Feb 04,2014
Feb 04,2014
0
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I have dealt with Martin & Wright twice over the past 6 months and both times they have been extremely professional and efficient in their dealings with me. Especially the second time around, when the matter at hand was a bit more complicated, they were really good ...
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Feb 04,2014
Feb 04,2014
0
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Martin & Wright came highly recommended to me by a neighbour who has used their letting services for years. From the outset, I was very impressed with the high level of service from the Lettings Director, Jay Hayden. (This was in sharp contrast to another local ...
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Apr 10, 2014
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Thank you so much for your review. You were a lovely Landlord to work with. ...
Jan 20,2014
Jan 20,2014
0
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Very friendly, efficient and professional staff. Everything went very smoothly! After the sale, we have had some issues with the house and everything was dealt with promptly....
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Jan 08,2014
Jan 08,2014
185
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Dexter West Kensington is the worst letting agent !!!They are terribly incompetent , indecent and liars!!! They conform to all bad stereotypes that estate agents are branded to! avoid at all cost...
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Jan 16, 2014
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Hello,
I am really sorry to hear that you have been unhappy with the service provided by our West Kensington Office.
I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance as we take comments about poor service very seriously and would be keen to look into this for you.
If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you.
...
Jan 07,2014
Jan 07,2014
0
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I instructed Jay Hayden of Martin and Wright estates agents to rent my property. I found him extremely professional, knowledgeable, trustworthy and personable. He is a specialist in his field and negotiates his role with grace and ease. I highly recommend Martin and Wright estate ...
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Jan 06,2014
Jan 06,2014
0
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Jay Hayden has been very helpful to me with finding a tenant for my property. He also continued to be supportive since the tenancy agreed with the many issues that we have has, he has done more than a letting service. I would recommend him ...
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Apr 11, 2014
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Thanks Reena. Pleased we got all the issues tackled and both parties happy! ...
Dec 30,2013
Dec 30,2013
0
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I had a very pleasant experience with Martin & Wright. From the first viewing I felt like the agent was being honest and transparent with everything and even called the then tenant to help answer my questions about bills, etc. She was very charismatic and easy ...
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Dec 30, 2013
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Lori thank you for your review and pleased to hear you had a good experience with us. In defence to the cleaning situation the landlord organised his own cleaners, but I will certainly forward him your comments
Happy new year! ...
Dec 30,2013
Dec 30,2013
0
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Very helpful and efficient. Responded quickly to queries and helpful when initially searching. Easily contactable and provided a very friendly and informative service....
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Dec 30,2013
Dec 30,2013
6
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The property was left in a terrible state by the previous tenants, whilst I respect that this is not the fault of Peter James little was done to rectify the situation. The carpets and curtains in our 'non-smoking' house stank of smoke, the mattresses were ...
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Dec 24,2013
Dec 24,2013
0
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Very attentive service. Would be happy to work with them again.
Having dealt with many of the "big boys" in the real estate industry I was pleasantly surprised by M&W
Highly recommended...
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Dec 20,2013
Dec 20,2013
0
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Jack Sullivan was the first agent to show us a property when we started looking at the end of October 2013. We used several agencies and several agents over more than one month. The fact that it was Jack that got us our current residence is ...
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Jan 08, 2014
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Thank you for your comments as we pride ourselves on giving an excellent level of service and I am happy that our team has achieved this for you.
Once again, thank you for taking the time to write – it is always nice to hear about a happy customer.
Marilyn
Customer Services ...
Dec 17,2013
Dec 17,2013
0
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Finding a flat through Martin&Wright and getting the lease signed was a very smooth process. Chloe helped me in my search and I especially appreciated how she really listened to my preferences for what I was looking for and only showed me flats the ...
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Apr 10, 2014
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Your so welcome - Best of Luck. ...
Dec 16,2013
Dec 16,2013
0
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We have had an excellent experience in renting our new property. The property was ready on the move date and looked fantastic and fit for purpose. Any issues have been quickly resolved, like putting a replacement dryer in the property, fixing small snags and repairing ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden
Best Estate Agent in KT6 
Best Letting Agent in TW7 
