Dexters
4/5, 2247 reviews
79% recommended
82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ... show more Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.

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Latest Reviews

 View all Reviews 2247
22nd Nov 2024
reviewed by 'Alice'
“Billy was the main point of contact for the sale of our flat. He was proactive, with clear communication and ......”
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
“I recommend DEXTERS on Abbeville Road! I rent a maisonette with them and they are always super reactive whenever I ......”
14th Nov 2024
reviewed by 'Guzel'
“We had the pleasure of doing our search for a rental apartment with Noran. Out of all the agencies and ......”
12th Nov 2024
reviewed by 'Thomas'
“Excellent work throughout our purchase, team were very helpful in what was not such a straightforward deal....”
13th Sep 2024
reviewed by 'Ed'
“Jess helped me get my offer agreed on my dream flat. Couldn't be happier! Thank you Jess....”
19th Aug 2024
reviewed by 'Maryam'
“I had the pleasure of working with Tom and his team in selling my flat. They were fantastic from the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 88% £73,400 £9,800,000
Lettings 80% 79% £350 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
476 57 1033 283 121 17 81 7 68 104
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Dexters Branches (view all 70)
Acton, W3
Battersea, SW11
Blackheath, SE3
Bloomsbury, WC1N
Brockley, SE4
Canary Wharf, E14
Chelsea & Belgravia, SW3
Chiswick, W4

“My husband and I used your letting agency to find ......”

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Aug 28,2014
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By: 'Christine'
Aug 28,2014
14 people found
this helpful
My husband and I used your letting agency to find a flat in West Hampstead. I don't think its possible to be more disappointed in the experience we had. First off, we felt Chloe was extremely pushy and essentially forced us to agree to put ...
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What agent could do to change your mind?
The agent could have been more upfront about the flat and less pushy about getting us to agree to an offer and a subsequent deposit. We felt that we were also not given the standard 6 month out clause as all of the other tenancy agreements we have come across have been given. Also, they could not have been more unhelpful in advising us on the issue we are having with smoke in our flat. It is completely unacceptable that we are paying over ‚£1400 for a flat that fills with smoke.
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By: Christine Broadbent
Sep 10, 2014
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Jay, Your response is confusing because the facts you list are simply not accurate. We did make an offer of 320 p/w, but this is the first we've ever heard of a counter offer for 330 p/w. That conversation must have happened in the background and we were not a part of it. Next thing we knew 325 p/w had been agreed and our card run. The very first time we ever laid eyes on the flat it was completely empty. There were no tenants living there, there were no belongings. And there was never a ...

“We found dealing with Martin & Wright to be a breath ......”

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Aug 26,2014
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By: 'Hazlett17'
Aug 26,2014
0 people found
this helpful
We found dealing with Martin & Wright to be a breath of fresh air compared to other London estate agents, as they cared about the individuals rather than just pushing through rentals and getting hold of the money. Jay Hayden was particularly helpful when we were ...
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“service was second to none!Everyone I dealt with had ......”

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Aug 25,2014
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By: 'J'
Aug 25,2014
0 people found
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service was second to none! Everyone I dealt with had expertise, professionalism and an excellent friendly manner but, I would especially mention Chloe Martin for her help as first point contact...
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By: Chloe Martin
Oct 24, 2014
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Thanks so much. Best of luck. ...

“The service is good in overall. Efficient in response. However, ......”

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Aug 25,2014
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By: 'VA'
Aug 25,2014
0 people found
this helpful
The service is good in overall. Efficient in response. However, they should have noticed me the broadband status before hand so that I can start arranging installation earlier. Also, we couldn't get into the property in the first viewing because the agent got the wrong ...
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“Me and my flatmate dealt with Jay and he was ......”

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Aug 25,2014
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By: 'Jack'
Aug 25,2014
0 people found
this helpful
Me and my flatmate dealt with Jay and he was incredibly helpful. Not only did he show us a wide range of flats that were all suitable, but when we saw the flat we eventually moved into, he worked hard to ensure we were the ...
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“Martin & Wright have been very helpful since my flatmate and ......”

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Aug 24,2014
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By: 'Maria'
Aug 24,2014
0 people found
this helpful
Martin & Wright have been very helpful since my flatmate and I first looked round our rented property back in June. They explained things clearly and have been very quick at responding to emails and have provided us with very thorough information without us having to ...
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“Chloe & Jay were both very helpful through our moving process ......”

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Aug 24,2014
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By: 'Emma'
Aug 24,2014
0 people found
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Chloe & Jay were both very helpful through our moving process from start to finish. Kept in regular contact making sure they had done all they can....
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By: Chloe Martin
Oct 24, 2014
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Your welcome Emma, best of luck! ...

“Definitely I would recommend this agency. The service was perfect, ......”

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Aug 24,2014
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By: 'Angela'
Aug 24,2014
0 people found
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Definitely I would recommend this agency. The service was perfect, very clear and honest. I would use this agency in future. The quality of the houses this agency has to rent/sale are very good....
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“We needed to rent a house for a short let ......”

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Aug 24,2014
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By: 'S'
Aug 24,2014
0 people found
this helpful
We needed to rent a house for a short let while our own home was being renovated. Chloe arranged this for us at very short notice and recommended a property we were not even aware of which turned out to be ideal for our needs ...
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By: Chloe Martin
Oct 24, 2014
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Glad I was of help! Best of Luck! ...

“We needed to rent a house for a short let ......”

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Aug 24,2014
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By: 'S'
Aug 24,2014
0 people found
this helpful
We needed to rent a house for a short let while our own home was being renovated. Chloe arranged this for us at very short notice and recommended a property we were not even aware of which turned out to be ideal for our needs ...
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By: Chloe Martin
Oct 24, 2014
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Glad I was of help! Best of Luck! ...

“Martin & Wright worked hard to find a flat that met ......”

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Aug 23,2014
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By: 'Moochminnie'
Aug 23,2014
0 people found
this helpful
Martin & Wright worked hard to find a flat that met our requirements within our budget. Limited budget doesn't have to mean poor properties! They also committed to securing the let for us even though it wasn't straightforward. Everyone I've talked to have been friendly and ...
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Comment on agent fees
The fees and especially the deposit were a lot more than last time I rented (4 years ago).
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“They were patient, helpful and understanding in helping me secure ......”

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Aug 22,2014
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By: 'Dami'
Aug 22,2014
0 people found
this helpful
They were patient, helpful and understanding in helping me secure the place. Also very quick to reply to emails and inquiries....
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By: Chloe Martin
Oct 24, 2014
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Your welcome Dami, hope all is well in the flat! ...

“We had gotten ourselves into a pretty panicked situation, unabled ......”

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Aug 22,2014
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By: 'ETattersall'
Aug 22,2014
0 people found
this helpful
We had gotten ourselves into a pretty panicked situation, unabled to find any suitable flats within our budgets and the areas we were looking for. All the agents we had been dealing with seemed keen to find flats but took little interest in what it ...
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Comment on agent fees
Reasonable!
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“Dexters has been the worst agency I've ever worked with.......”

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Aug 22,2014
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By: 'Terrible'
Aug 22,2014
163 people found
this helpful
Dexters has been the worst agency I've ever worked with. They were pushing us to make an offer higher than the add as "apparently" the landlord had many but we liked the flat and we'd decided to do it. After thousands of problems started. The ...
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Comment on agent fees
their fees ended being higher than FOXTONS with a normal/low service which for us was unbelievable.
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By: Marilyn
Aug 26, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Clapham South Branch. I am head of Customer Services at their Group office and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Jay has been excellent in his efforts to find us ......”

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Aug 19,2014
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By: 'Riss'
Aug 19,2014
0 people found
this helpful
Jay has been excellent in his efforts to find us a good tenant. We were fortunate to find a very good professional couple within days of us leaving the property, in a tough market. Jay is honest and goes out of his way to help. ...
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Comment on agent fees
Very good value.
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By: Chloe Martin
Oct 24, 2014
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Thank you so much for your kind review, you have a lovely property. ...

“When looking for a 2 bed flat in West Hamstead Martin & ......”

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Aug 18,2014
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By: 'pipk'
Aug 18,2014
0 people found
this helpful
When looking for a 2 bed flat in West Hamstead Martin & Wright was the last Letting Agent we had organised to see. After an otherwise disastrous morning Jay was incredibly helpful, showing us not only flats we had organised to see but also showing us some ...
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“Jay helped my partner and i find our dream flat ......”

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Aug 18,2014
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By: 'Danielle'
Aug 18,2014
0 people found
this helpful
Jay helped my partner and i find our dream flat in west hampstead. He was professional throughout the process and always hands on so that we didnt have to deal with lots of different people. He made the renting process very easy for us and ...
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Comment on agent fees
As a landlord myself i have used a few different agents and felt as if Martin and Wright have fair prices for what they offer.
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“Jay worked tirelessly to help me find a tenant for ......”

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Aug 18,2014
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By: 'N'
Aug 18,2014
0 people found
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Jay worked tirelessly to help me find a tenant for my property and went above and beyond what was required in a difficult period where the market was very quiet. He was excellent at keeping me updated with progress and succeeded in finding some good ...
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“Martin & Wright were extremely helpful in our search for a ......”

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Aug 18,2014
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By: 'Katie'
Aug 18,2014
0 people found
this helpful
Martin & Wright were extremely helpful in our search for a property in the area. They had a good array of properties within our price range and were quick to arrange viewings at suitable times that fitted around busy work schedules. I was extremely impressed with ...
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Comment on agent fees
They were competitive which is extremely important considering rent in London is so high at the moment.
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“My partner and myself were assisted by Jay Hayden and ......”

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Aug 18,2014
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By: '1979'
Aug 18,2014
0 people found
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My partner and myself were assisted by Jay Hayden and Gemma Bysouth-Collins. The process was really smooth and both of them were exteremely professional and helpful, which is really key in a potentially stressful time as can be moving home. Highly recommended....
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“Jay Hayden was helpful in finding us a flat that ......”

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Aug 17,2014
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By: 'Katie'
Aug 17,2014
0 people found
this helpful
Jay Hayden was helpful in finding us a flat that suits our needs and appeared eager to help us if we had any issues during the time before moving into the flat....
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“Jay Hayden was very professional and kind during all stages ......”

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Aug 16,2014
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By: 'Andy'
Aug 16,2014
0 people found
this helpful
Jay Hayden was very professional and kind during all stages of the renting process. The day we met, he showed us a few properties and we were pleased to see that all of them met the criteria we had previously communicated to Jay (size, proximity ...
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“Useless - waited almost a month for my holding deposit ......”

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Aug 16,2014
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Adam
By: 'Angryman'
Aug 16,2014
164 people found
this helpful
Useless - waited almost a month for my holding deposit back for no reason. There is no time frame in the contract, so be warned...
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What agent could do to change your mind?
Disappointing and they can't seem or want to return calls
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By: Marilyn
Aug 18, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Clapham branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Fantastic service received from Martin and Wright yet again! I ......”

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Aug 16,2014
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By: 'A.'
Aug 16,2014
1 people found
this helpful
Fantastic service received from Martin and Wright yet again! I am a returning tenant, and after having gone through this agency 5 years ago, I was confident that they were reputable, reliable and trustworthy. Chloe Martin was exceptional at keeping me updated with potential properties, and ...
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Comment on agent fees
A little costly - but seems to be in keeping with other agencies in NW London.
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By: Chloe Martin
Oct 24, 2014
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Thank you so much for your kind review. Best of luck in the property. ...

“I received a first class service from Martyn & Wright and ......”

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Aug 16,2014
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By: 'Mrs'
Aug 16,2014
0 people found
this helpful
I received a first class service from Martyn & Wright and was very happy with them. Jay Hayden was very helpful and informative, as was Chloe Martin and I had a very positive experience . I will be using them again and will also recommend them to ...
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Comment on agent fees
very competitive fees.
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By: Chloe Martin
Oct 24, 2014
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Thank you very much, you were a pleasure to deal with. ...

“Hi,The handling of our application for tenancy at Priory ......”

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Aug 16,2014
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By: 'Neil'
Aug 16,2014
0 people found
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Hi, The handling of our application for tenancy at Priory rd was handled without fuss and with prompt attention to detail and with clear communication, fantastic service all round. Regards Neil...
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By: Chloe Martin
Oct 24, 2014
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Thank you Neil, best of luck in your new home. ...

“I dealt with Michael at Dexters when I was looking ......”

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Aug 14,2014
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Michael
By: 'Clare'
Aug 14,2014
1 people found
this helpful
I dealt with Michael at Dexters when I was looking for agents to rent my property through. What I liked was that he was honest, and straight talking and actually gave me lots of valuable advice about the market and how things work....
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By: Marilyn
Aug 18, 2014
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Hello, I am head of customer services here at Dexters Estate Agents and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“The agent did a great job, doing all that was ......”

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Aug 13,2014
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By: 'SV'
Aug 13,2014
0 people found
this helpful
The agent did a great job, doing all that was possible to ensure that everything was matching my requirements, the price, the space, the features and the cleaning of the space. In the end of the process was everything as I wanted....
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“Horrific experience. I moved out of this disgusting companies property ......”

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Aug 12,2014
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Gary
By: 'Boberto'
Aug 12,2014
1 people found
this helpful
Horrific experience. I moved out of this disgusting companies property earlier this year in what was one of the most stressfull and appalling experiences of MY LIFE.. Essentially we were subjected to incompetence on an unimaginable scale and sheer disdain from this company throughout our ...
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What agent could do to change your mind?
Ceasing to exist off the face of the earth.
Attached Filesnbsp;
Comment on agent fees
Shambles. They tried to charge us additional fees at the end of the tenancy as they apparently undercharged us when we moved in despite providing us a legal invoice which was paid in full. Sure this is illegal right.?
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By: Boberto
Nov 17, 2014
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I already escalated all these issues to your managing director Matthew Patient who did NOTHING to sort it out. So stop trying to appear like you care. You are a despicable company who will eventually get whats coming to it. ...

“Having worked in property management myself in a previous life, ......”

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Aug 06,2014
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By: 'Jonathan'
Aug 06,2014
0 people found
this helpful
Having worked in property management myself in a previous life, I appreciated the extraordinary lengths which Jay Hayden went to in order to both secure the marketing of my property for Martin & Wright and secure the best tenants at the best price for me. Real ...
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Comment on agent fees
I am very happy that the fees I paid represented excellent value for money within the West Hampstead catchment.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

Awards won by Dexters

Regional Awards won by Dexters

Individual Branch Awards

London, KT6

London, TW7



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