Dexters
4/5, 2247 reviews
79% recommended
82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ... show more Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.

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Latest Reviews

 View all Reviews 2247
22nd Nov 2024
reviewed by 'Alice'
“Billy was the main point of contact for the sale of our flat. He was proactive, with clear communication and ......”
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
“I recommend DEXTERS on Abbeville Road! I rent a maisonette with them and they are always super reactive whenever I ......”
14th Nov 2024
reviewed by 'Guzel'
“We had the pleasure of doing our search for a rental apartment with Noran. Out of all the agencies and ......”
12th Nov 2024
reviewed by 'Thomas'
“Excellent work throughout our purchase, team were very helpful in what was not such a straightforward deal....”
13th Sep 2024
reviewed by 'Ed'
“Jess helped me get my offer agreed on my dream flat. Couldn't be happier! Thank you Jess....”
19th Aug 2024
reviewed by 'Maryam'
“I had the pleasure of working with Tom and his team in selling my flat. They were fantastic from the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 88% £73,400 £9,800,000
Lettings 80% 79% £350 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
476 57 1033 283 121 17 81 7 68 104
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
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Latest Properties

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Dexters Branches (view all 70)
Acton, W3
Battersea, SW11
Blackheath, SE3
Bloomsbury, WC1N
Brockley, SE4
Canary Wharf, E14
Chelsea & Belgravia, SW3
Chiswick, W4

“New to leasing out a property Jay and his team ......”

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Oct 31,2014
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By: 'P'
Oct 31,2014
0 people found
this helpful
New to leasing out a property Jay and his team at Martin and Wright have patiently guided us through the process, helping find reliable tenants and sorting out all the legalities of getting them on board! Thanks for all you efforts, highly recommend them!...
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“I was looking for an independent letting agent after having "......”

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Oct 28,2014
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By: 'Jennie'
Oct 28,2014
0 people found
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I was looking for an independent letting agent after having "issues" over very many years with the multiples who really seem not to care. From my first telephone enquiry the service offered by Jay Hayden and his team was first class. My calls were returned, ...
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Comment on agent fees
Very happy, for once felt excellent value for money!
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“Whilst the agent himself tried his best, our overall experience ......”

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Oct 27,2014
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By: 'Disappointed'
Oct 27,2014
157 people found
this helpful
Whilst the agent himself tried his best, our overall experience of using dexters was awful. They misrepresented what we we're acquiring resulting in us having to incur additional legal costs to rectify the situation. They were at times unprofessional and arrogant in their dealings with ...
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What agent could do to change your mind?
Dealt with us in a more professional manner. Accurately represented what we were acquiring.
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By: Marilyn
Nov 11, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Clapham branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Having been to countless viewings, my sister and I finally ......”

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Oct 23,2014
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By: 'Risha'
Oct 23,2014
0 people found
this helpful
Having been to countless viewings, my sister and I finally found the perfect flat for us through Martin&Wright. They managed to get us a good rate and up until the day we moved in, the whole process ran smoothly. Jay was very helpful, he ...
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“I have been looking for an appartment for a long ......”

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Oct 23,2014
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By: 'Stephanie'
Oct 23,2014
0 people found
this helpful
I have been looking for an appartment for a long time. I registered with all estate agencies in the area. What I liked about Jay Hayden is that he respected my requests and my time. I cannot say the same about the other agencies.. Therefore ...
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“Horrible property managers. Extremely difficult to get hold of them ......”

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Oct 22,2014
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By: 'Esteban'
Oct 22,2014
2 people found
this helpful
Horrible property managers. Extremely difficult to get hold of them when there is a problem, and then they take ages to fix it (if they do at all)....
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By: Marilyn
Nov 11, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“As I was on my third week of flat hunting, ......”

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Oct 21,2014
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By: 'TG'
Oct 21,2014
0 people found
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As I was on my third week of flat hunting, and had only two weeks of my old tenancy left, I was on a tight spot. Thanks to Chloe, who promptly contacted me when the flat is back on the market, via telephone AND email, ...
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By: Chloe Martin
Oct 24, 2014
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Your welcome it was a pleasure dealing with you. Best of luck in your new home! ...

“Brilliant company to go through. They really helped us with ......”

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Oct 21,2014
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By: 'Sarah'
Oct 21,2014
0 people found
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Brilliant company to go through. They really helped us with our property search and guided us through the letting process....
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“I received an email from Martin and Wright and this ......”

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Oct 21,2014
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By: 'Emily'
Oct 21,2014
0 people found
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I received an email from Martin and Wright and this is why I am leaving this comment, in order to highlight the excellent service that we recieved. Myself and my boyfriend were relocating to London, but were about to go travelling for a month and ...
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“Our agent Jay was helpful, friendly and always available when ......”

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Oct 21,2014
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By: 'v1234l'
Oct 21,2014
0 people found
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Our agent Jay was helpful, friendly and always available when we needed to contact him or discuss anything with him. We even put in and retracted an offer and he was very nice about it and continued to help us until we found somewhere else ...
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“Absolutely awful. I had the displeasure of dealing with a ......”

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Oct 20,2014
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By: 'Unhappy'
Oct 20,2014
162 people found
this helpful
Absolutely awful. I had the displeasure of dealing with a certain female member of staff who was supposedly a 'senior' and I wouldn't recommend them to my worst enemy. Lie after lie, never returned my calls, rude, unhelpful, unpleasant, made me feel like a piece ...
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By: Marilyn
Nov 11, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Hampton branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Chloe and Jay were very responsive and addressed all our ......”

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Oct 20,2014
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By: 'Ashish'
Oct 20,2014
0 people found
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Chloe and Jay were very responsive and addressed all our questions in a prompt and effective manner. They were honest and always tried to be helpful....
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By: Chloe Martin
Oct 24, 2014
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Thanks Ashish, Best of luck! ...

“Have had a really positive experience dealing with Tim Gilbert ......”

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Oct 14,2014
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Tim
By: 'EmmaBointon'
Oct 14,2014
2 people found
this helpful
Have had a really positive experience dealing with Tim Gilbert at Dexters, he was professional and helpful to us from the moment we made contact to arrange a viewing of a property. He was very supportive to us, and most of all, was very responsive ...
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Comment on agent fees
The agency fees seem to be the same as they are elsewhere, universally they seem a little excessive, not any more in Dexters than they are elsewhere
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By: Marilyn
Nov 11, 2014
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Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Hi, I was living in 610 Petticoat square and my name ......”

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Oct 12,2014
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Emily
By: 'ARUM'
Oct 12,2014
2 people found
this helpful
Hi, I was living in 610 Petticoat square and my name is Arum Lim and I was asking about my deposit to square miles agent. the agent told me that it is going to take 10 working days to get a confirmation from landlord about deposit but ...
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What agent could do to change your mind?
give me back my deposit or reply something to me .
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By: Marilyn
Oct 14, 2014
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Dear Arum I am sorry that you have been disappointed with our service and pleased that you have contacted us directly. As you know we are dealing with your complaint and hope to resolve this as soon as we can. Kind regards Marilyn ...

“I was recommended Dexters through a friend of mine who ......”

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Oct 10,2014
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Bart
By: 'JeanSaez'
Oct 10,2014
1 people found
this helpful
I was recommended Dexters through a friend of mine who used Dexters to rent his property in Collingham Gardens and i was not disappointed. I called Bart when my current tenant gave me notice to leave. Within three hours of the phone call Bart had ...
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By: Marilyn
Oct 14, 2014
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Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“I recently asked Dexters to take over marketing and managing ......”

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Oct 02,2014
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Charlotte
By: 'Josie'
Oct 02,2014
0 people found
this helpful
I recently asked Dexters to take over marketing and managing my flat, having been literally reduced to tears of frustration by two previous lettings agents that I used. In wonderful contrast, Dexters have made everything as simple and smooth for me as possible. Critically for ...
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By: Marilyn Plews
Oct 14, 2014
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Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“I was very impressed with the professionalism shown by Jay ......”

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Sep 26,2014
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By: 'Imran'
Sep 26,2014
0 people found
this helpful
I was very impressed with the professionalism shown by Jay and the rest of the team. Jay was extremely helpful and went out of his way to not only help in the search for tenants, but assist me in any issues I had at the ...
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Comment on agent fees
Fees were reasonable and good compared to other agents
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“Dexters talk the talk, but the senior staff members (not ......”

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Sep 24,2014
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Nancy
By: 'Truth'
Sep 24,2014
166 people found
this helpful
Dexters talk the talk, but the senior staff members (not all to be fair) are sly and manipulative. I was lied to about marketing which was badly done, numerous errors that repeatedly were corrected. Beware if you terminate a contract with them as I did, ...
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Comment on agent fees
might be justified if they knew what they were doing and didn't lie so much, grossly insulting my intelligence. It is disturbing that there is still sharp practise going on out there.
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“I have used a number of agents in different areas ......”

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Sep 24,2014
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By: 'Gideon'
Sep 24,2014
0 people found
this helpful
I have used a number of agents in different areas over a the years. Martin and Wright have provided me with a service never experienced before, nothing is to much for them. They are always willing to go the extra mile to help the process. ...
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Comment on agent fees
Very good value for money
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“I permanently moved to London couple of weeks ago and ......”

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Sep 23,2014
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By: 'Daniele'
Sep 23,2014
0 people found
this helpful
I permanently moved to London couple of weeks ago and dealt with Cloe' and Jay for identifying the best option for me, in term of budget, mandatory requirements and location that I had. They always replied promptly to me, plenty of details: I strongly recommend ...
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By: Chloe Martin
Oct 24, 2014
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Thank you Daniele, Best of luck in your new home ...

“We have been dealing with Martin and Wright for the ......”

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Sep 22,2014
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By: 'Keeva'
Sep 22,2014
0 people found
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We have been dealing with Martin and Wright for the past year and have found them very helpful. Jay Hayden in particular has ensured everything has run smoothly...
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“Excellent service from Jay at Martin & Wright. We had been ......”

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Sep 16,2014
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By: 'Julian'
Sep 16,2014
0 people found
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Excellent service from Jay at Martin & Wright. We had been deliberating for some time as to whether to let our property and whom we would use as an agent. During this prolonged sales cycle Jay was always available for advice without being pushy. As a ...
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“Extremely disappointed with Dexters Shepherd's Bush branch. I have had ......”

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Aug 31,2014
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Eva
By: 'Stefania'
Aug 31,2014
167 people found
this helpful
Extremely disappointed with Dexters Shepherd's Bush branch. I have had my flat on sale with them for a bit longer than a month and it has been poor and unprofessional service all along. I agreed and a specific fee when I met the branch Director ...
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What agent could do to change your mind?
Dexters has been arrogant and aggressive. Prices do not change withing 3 days, if they thought the starting price was too high they should have advised to start with a lower one with the promise to try to get more. They have serious issues with quality and accuracy in publishing web content, they should have asked my sign off before publishing details of my flat. Very, very, very arrogant and misleading to advertise my flat after the contract termination. They have no consideration at all for customers.
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By: Marilyn Plews
Sep 04, 2014
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Dear Stefania, Just to confirm that we have now been in contact and a meeting has been set up with our Area Director. Complaints are taken very seriously by us and we are always very keen to try and resolve any issued as I hope we have demonstrated by our prompt reaction. Marilyn [email protected] ...

“We had been struggling to find a new property to ......”

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Aug 31,2014
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By: 'Smatt01'
Aug 31,2014
0 people found
this helpful
We had been struggling to find a new property to rent until we visited Martin and Wright . Within one day Martin and wright had found us the perfect property and Jay Hayden our agent could not have been more helpful. He helped us find the ...
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“My friend and I were looking to move flats and ......”

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Aug 29,2014
Minithumbup
By: 'Claire'
Aug 29,2014
0 people found
this helpful
My friend and I were looking to move flats and had a very tight deadline and quite specific requirements we were looking for. The first flat Jay showed us round ticked all the boxes apart from it was slightly out of our price range! Jay ...
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“We were very pleased with the search of the house ......”

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Aug 29,2014
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By: 'Alessandro'
Aug 29,2014
0 people found
this helpful
We were very pleased with the search of the house and the actual negotiation of the price and details. We were assisted in the whole process by Jay Hayden....
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“Martin & Wright were clear and quick with their communication throughout ......”

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Aug 29,2014
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By: 'Rupert'
Aug 29,2014
1 people found
this helpful
Martin & Wright were clear and quick with their communication throughout and were fair and above board at all stages of the process. They were pleasant to deal with and I would be very happy using them again....
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“Being new to London and the UK, Chloe and Jay ......”

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Aug 29,2014
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By: 'Jason'
Aug 29,2014
0 people found
this helpful
Being new to London and the UK, Chloe and Jay were very knowledgeable about the area and helpful in guiding us through the paperwork for our lease. I would definately use Chloe and Jay again the next time I am looking for a flat....
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By: Chloe Martin
Oct 24, 2014
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Thank you very much. I hope you are very happy in your new home! ...

“Really helpful and efficient. Confirmed the agreement of our tenancy ......”

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Aug 29,2014
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By: 'Natalie'
Aug 29,2014
0 people found
this helpful
Really helpful and efficient. Confirmed the agreement of our tenancy within an hour of seeing the property. Helpful in letting my roommate view the property the day after and excellent in organising handover of keys and entrance to property. Friendly and approachable staff....
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“adam was excelent.always helpfull and looking to solve anything.......”

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Aug 28,2014
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By: 'antonio'
Aug 28,2014
1 people found
this helpful
adam was excelent. always helpfull and looking to solve anything. i had agents before but never had this level of commitment to the "client" (me) The whole team was good but Adam was something else....
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By: Adam Zaidman
Nov 11, 2014
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Thanks Antonio, appreciate the comments - hope the flat is treating you well! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

Awards won by Dexters

Regional Awards won by Dexters

Individual Branch Awards

London, KT6

London, TW7



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