Dexters
4/5, 2247 reviews
79% recommended
82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ... show more Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.

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Latest Reviews

 View all Reviews 2247
22nd Nov 2024
reviewed by 'Alice'
“Billy was the main point of contact for the sale of our flat. He was proactive, with clear communication and ......”
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
“I recommend DEXTERS on Abbeville Road! I rent a maisonette with them and they are always super reactive whenever I ......”
14th Nov 2024
reviewed by 'Guzel'
“We had the pleasure of doing our search for a rental apartment with Noran. Out of all the agencies and ......”
12th Nov 2024
reviewed by 'Thomas'
“Excellent work throughout our purchase, team were very helpful in what was not such a straightforward deal....”
13th Sep 2024
reviewed by 'Ed'
“Jess helped me get my offer agreed on my dream flat. Couldn't be happier! Thank you Jess....”
19th Aug 2024
reviewed by 'Maryam'
“I had the pleasure of working with Tom and his team in selling my flat. They were fantastic from the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 88% £73,400 £9,800,000
Lettings 80% 79% £350 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
476 57 1033 283 121 17 81 7 68 104
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Dexters Branches (view all 70)
Acton, W3
Battersea, SW11
Blackheath, SE3
Bloomsbury, WC1N
Brockley, SE4
Canary Wharf, E14
Chelsea & Belgravia, SW3
Chiswick, W4

“We have been introduced to Martin and Wright relatively recently ......”

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Nov 21,2014
Minithumbup
By: 'VBohm'
Nov 21,2014
0 people found
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We have been introduced to Martin and Wright relatively recently but we feel confident in recommending their services. We find them thorough, well organised and efficient but also easy to work with and always willing to take the time to discuss our concerns and respond ...
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“Overall, we were satisfied with the level of service and ......”

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Nov 21,2014
Minithumbup
By: 'Jothi'
Nov 21,2014
0 people found
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Overall, we were satisfied with the level of service and efficiency provided - relating to the turnaround of offer and acceptance. However, we felt that the timeline in negotiations could had been shortened with better clarity and communication....
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By: Chloe Martin
Dec 22, 2014
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Thank you for your feedback. ...

“During a very stressful time, both the agency and Jay ......”

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Nov 21,2014
Minithumbup
By: 'Laura'
Nov 21,2014
0 people found
this helpful
During a very stressful time, both the agency and Jay Hayden, proved invaluable. The process of finding a suitable tenant was handled quickly and professionally and at no point did I ever have to follow or chase them. It is refreshing in this day and ...
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“Overall a very good and professional service. The agents are ......”

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Nov 20,2014
Minithumbup
By: 'IG'
Nov 20,2014
0 people found
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Overall a very good and professional service. The agents are very kind. The only comment I've is they didn't go the extra mile for me as a tenant and left me with a feeling they do more effort for the landlord interests (which is obviously ...
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“What can I say other than Jay and Adam were ......”

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Nov 20,2014
Minithumbup
By: 'Sherimahon'
Nov 20,2014
0 people found
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What can I say other than Jay and Adam were absolutely fantastic throughout the course of securing us our new flat! We literally couldn't have done it without them. They have a great relationship with the owner and I think they've both been absolutely fantastic! ...
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By: Adam Zaidman
Nov 21, 2014
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Thank you so much for the kind words - best of luck with the flat Sheri! ...

“The service was fast and efficient. We managed to rent ......”

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Nov 20,2014
Minithumbup
By: 'Lars'
Nov 20,2014
0 people found
this helpful
The service was fast and efficient. We managed to rent the property in very timely manner. I would recommend Jay Hayden as an agent....
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“My friend Azam and I moved into the new property ......”

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Nov 17,2014
Minithumbup
By: 'Aveek'
Nov 17,2014
0 people found
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My friend Azam and I moved into the new property over the weekend. Martin and Wright were absolutely brilliant in arranging the property for us. We had been looking around for almost a month for properties to move into, and had been having no luck. ...
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By: Chloe Martin
Nov 21, 2014
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Thank you very much Aveek, Best of luck in the flat! ...

“Ross was keen to find out what exactly we were ......”

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Nov 14,2014
Minithumbup
By: 'Vic'
Nov 14,2014
0 people found
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Ross was keen to find out what exactly we were looking for as newly weds. He found the PERFECT fit for us and went over and beyond to ensure that the move was very easy during a hectic season for us! He is very plain ...
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Comment on agent fees
easy to follow and calculate
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“Overall my experience with Martin & Wright has been pleasant. The ......”

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Nov 13,2014
Minithumbup
By: 'Jaynita'
Nov 13,2014
0 people found
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Overall my experience with Martin & Wright has been pleasant. The staff were very helpful, polite and professional. Jay was very friendly and dealt with our queries in a timely manner. Moving places is generally a hassle but Jay and Anne-Marie allowed everything to run smoothly ...
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“We have appreciated the proacivity and rapid responses. Jay and ......”

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Nov 11,2014
Minithumbup
By: 'Gabi'
Nov 11,2014
0 people found
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We have appreciated the proacivity and rapid responses. Jay and Adam have stayed over hours to fit in our working schedule. Our requess were dealt with straight away and at no point we felt neglected or forgotten. We have moved in within a week of ...
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Comment on agent fees
The agent fees were similar to other agencies. After putting an offer, we found out that another tenant put an offer with other agency for ‚£10 more a week. The agency offered to half their agency fees if we decide to match the offer. We did it and the agency convinced the owner to go with us.
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By: Adam Zaidman
Nov 21, 2014
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Hi Gabi, I'm so happy we got this agreed for you - thanks to you as well for being so co-operative. Hope the flat is treating you well! ...

“We used a total of three agents in a difficult ......”

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Nov 11,2014
Minithumbup
By: 'Andy'
Nov 11,2014
2 people found
this helpful
We used a total of three agents in a difficult market and for a flat with very specific requirements as to suitable tenants. Ross and Jimmy worked incredibly hard and found us tenants who fitted the bill, putting an end to a very worrying void....
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By: Marilyn
Dec 01, 2014
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Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Appalling estate agent. Poor communication and advice. They couldn't care ......”

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Nov 11,2014
Minithumbdown
By: 'c'
Nov 11,2014
4 people found
this helpful
Appalling estate agent. Poor communication and advice. They couldn't care less and seemed totally disinterested in the offer we made on a property and lacklustre in attempting to see ours. The commission on selling our place would have netted them c 6k but they really ...
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What agent could do to change your mind?
Never again.
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“I just had to chase a bit to get the ......”

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Nov 07,2014
Minithumbup
By: 'alexandre'
Nov 07,2014
0 people found
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I just had to chase a bit to get the inventory and also the metering picture taken is wrong and I m still struggling to get the right info to set up an account. the flat was not very clean either when i got in. ...
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“We were misled and lied to by Jimmy and his ......”

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Nov 07,2014
Minithumbdown
By: 'Andreas'
Nov 07,2014
152 people found
this helpful
We were misled and lied to by Jimmy and his manager Cass on multiple occasions throughout the whole process and treated us like fools. Jimmy was extremely rude and became abusive at one occasion. First of all, they took a disproportionately high holding deposit of £700 ...
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What agent could do to change your mind?
Be honest and act according to code of conduct regulations. A less aggressive, more friendly and predictable approach without playing games would have made a real difference. Management (branch level and head office) had opportunities to intervene when we complained but didn't do anything to resolve the issues.
Attached Filesnbsp;
Comment on agent fees
Fees were not transparent at all, with more fees added on top throughout the process. Very bizarre that they insisted that a check-out (for check-out in 2 years!) fee of ‚£120+VAT would have to be paid upfront before we would get the keys. This fee was also included in a misleading manner on the invoice as 'contribution to inventory checks' and VAT not broken out while other charges showed VAT which looked very dodgy to us.
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By: Cass
Nov 07, 2014
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Dear Andreas, I am very sorry to hear your about your issues with the property, I have explained to you on many occasions that we were very transparent to the landlady about your requests from the start and that we could not help that the landlady was very indecisive throughout the whole process, in the end she was eventually persuaded to agree to your requests but I believe by this time you were no longer interested in the property. The check out fee is asked to be paid upfront to protect o ...

“A complete ignorance to checking that all problems with the ......”

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Nov 07,2014
Minithumbdown
By: 'LAD'
Nov 07,2014
1 people found
this helpful
A complete ignorance to checking that all problems with the property were taken care of before moving in i.e furniture put together with duck tape, once notified of the problems they completely disregarded them and in a round about manner said its not our ...
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What agent could do to change your mind?
Been more helpful.
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By: Jay Hayden
Nov 07, 2014
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Dear Joshua Thank you for your feedback. I am disappointed with this as the first point we were aware of any issues with the property was after we requested your review (a month from when you moved in). We made you aware that we weren't managing the property and to speak with your landlord of which you hadn't done yet. This landlord is usually very proactive in remedying any issues that his tenants have so I'd be surprised if they weren't resolved (once he was aware) I'm sorry you don't fe ...

“A fantastic agency. Very attentive to our requirements and always ......”

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Nov 07,2014
Minithumbup
By: 'C'
Nov 07,2014
0 people found
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A fantastic agency. Very attentive to our requirements and always available for a discussion. The after care is also fantastic. Couldn't be happier. Chloe was great at finding the property we wanted and Sue is amazing at maintaining it....
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By: Chloe Martin
Nov 19, 2014
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Thank you so much, best of luck! ...

“Found Jay proactive and helpful, got the new tenants in ......”

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Nov 07,2014
Minithumbup
By: 'Perez'
Nov 07,2014
0 people found
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Found Jay proactive and helpful, got the new tenants in with little hassle, would use in future and recommend to others....
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“The agents were extremely professional and proactive. I was able ......”

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Nov 07,2014
Minithumbup
By: 'Nevil'
Nov 07,2014
0 people found
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The agents were extremely professional and proactive. I was able to view the property with a few hours of making first contact with Ms C Martin, and the property was shown to me in a very professional way. Once the property was chosen the rest ...
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By: Chloe Martin
Nov 21, 2014
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Thank you Nevil. ...

“I found that Jay was very receptive to what I ......”

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Nov 06,2014
Minithumbup
By: 'Miss'
Nov 06,2014
0 people found
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I found that Jay was very receptive to what I wanted to achieve as a tenant. He advised us appropriately along the whole way and was very professional. Above all he always responded efficiently to any queries or e-mails we sent which is unheard of ...
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“I was impressed with the service we received from Chloe ......”

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Nov 06,2014
Minithumbup
By: 'Dami'
Nov 06,2014
0 people found
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I was impressed with the service we received from Chloe and Adam. Adam and Chloe were helpful in showing us around and highlighting the benefits of the property. Although the property was advertised by other agents, once the property became available again we were contacted ...
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By: Chloe Martin
Nov 06, 2014
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Thank you so much Dami, Best of luck in the flat. ...

“I am very pleased with everyone at Martin & Wright. From ......”

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Nov 06,2014
Minithumbup
By: 'John'
Nov 06,2014
0 people found
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I am very pleased with everyone at Martin & Wright. From our initial contact with Adam, we have had a great experience. Our communication with Jay and Anne-Marie was prompt, organised and very helpful. Jay addressed every issue immediately, always making sure that our concerns were ...
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By: Adam Zaidman
Nov 21, 2014
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Thanks John, I am glad we were of help to you in your flat hunt! ...

“The service was average. It was difficult to get a ......”

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Nov 06,2014
Minithumbup
By: 'Kelsey'
Nov 06,2014
1 people found
this helpful
The service was average. It was difficult to get a viewing due to restricted time slots (not living in London and working full time) it was made near impossible for me to view. Attention to detail could be improved upon. Discrepancy in wording both contract, ...
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By: Chloe Martin
Nov 19, 2014
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Thank you for your feedback. ...

“Adam, who is the one I have been in contact ......”

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Nov 05,2014
Minithumbup
By: 'Christine'
Nov 05,2014
0 people found
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Adam, who is the one I have been in contact with throughout the process of finding a property, has been really helpful. He kept sending me details of properties that I might be interested in as well as trying to arrange viewings as soon as ...
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By: Adam Zaidman
Nov 07, 2014
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Thanks Christine, it was a pleasure working with you to find you your flat! ...

“While I was searching for a new place to live, ......”

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Nov 05,2014
Minithumbup
By: 'Jonathan'
Nov 05,2014
0 people found
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While I was searching for a new place to live, I had alot of contact details with different estate agents, and made interest in a number of properties. Martin and Wright were exceptional in their communication once I made an interest. Chloe Martin was lovely ...
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By: Chloe Martin
Nov 06, 2014
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Thank you so much, best of luck in the flat! ...

“Martin & Wright has been very helpful in the whole process ......”

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Nov 05,2014
Minithumbup
By: 'Tania'
Nov 05,2014
0 people found
this helpful
Martin & Wright has been very helpful in the whole process of renting a flat. I am very pleased not only by their fast responses but also their professional approach to any issue that may have arisen. Jay, Adam and Anna-Marie have been very helpful and ...
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By: Adam Zaidman
Nov 21, 2014
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Thanks a lot Tania, best of luck in the flat! ...

“Jay was very friendly and helpful from the lead up ......”

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Nov 03,2014
Minithumbup
By: 'Chris'
Nov 03,2014
0 people found
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Jay was very friendly and helpful from the lead up to signing the agreement then once we had moved in continued to be of assistance when needed....
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“We were extremely pleased with our experience with Jay Hayden ......”

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Nov 03,2014
Minithumbup
By: 'Lucy'
Nov 03,2014
0 people found
this helpful
We were extremely pleased with our experience with Jay Hayden at Martin & Wright. His professional, efficient and clear approach made the process stress-free as possible. He was sympathetic to time pressures that we were facing and made sure everything ran smoothly as we were taking ...
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“My entire experience with Martin & Wright has been excellent so ......”

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Nov 03,2014
Minithumbup
By: 'Tenant'
Nov 03,2014
0 people found
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My entire experience with Martin & Wright has been excellent so far. Adam helped me find the flat, answered all my questions, and was very pro-active in helping me put the deposit down on the flat that same day. Peter and Anne-Marie have been very helpful ...
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“Very efficient service was had by Martin & wright estate agency.......”

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Nov 02,2014
Minithumbup
By: 'Breege'
Nov 02,2014
0 people found
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Very efficient service was had by Martin & wright estate agency.Jay found tenants for our one bedroom property very quickly and achieved very good rent for the property. They kept us informed on viewings etc and handled the letting of the property very professionally and ...
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“The letting agent were very helpful. The man was helpful ......”

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Nov 01,2014
Minithumbup
By: 'Gill'
Nov 01,2014
0 people found
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The letting agent were very helpful. The man was helpful but not pushy and gave me time to make up my mind....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

Awards won by Dexters

Regional Awards won by Dexters

Individual Branch Awards

London, KT6

London, TW7



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