Dexters
4/5, 2247 reviews
79% recommended
82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ... show more Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.

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Latest Reviews

 View all Reviews 2247
22nd Nov 2024
reviewed by 'Alice'
“Billy was the main point of contact for the sale of our flat. He was proactive, with clear communication and ......”
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
“I recommend DEXTERS on Abbeville Road! I rent a maisonette with them and they are always super reactive whenever I ......”
14th Nov 2024
reviewed by 'Guzel'
“We had the pleasure of doing our search for a rental apartment with Noran. Out of all the agencies and ......”
12th Nov 2024
reviewed by 'Thomas'
“Excellent work throughout our purchase, team were very helpful in what was not such a straightforward deal....”
13th Sep 2024
reviewed by 'Ed'
“Jess helped me get my offer agreed on my dream flat. Couldn't be happier! Thank you Jess....”
19th Aug 2024
reviewed by 'Maryam'
“I had the pleasure of working with Tom and his team in selling my flat. They were fantastic from the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 88% £73,400 £9,800,000
Lettings 80% 79% £350 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
476 57 1033 283 121 17 81 7 68 104
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Dexters Branches (view all 70)
Acton, W3
Battersea, SW11
Blackheath, SE3
Bloomsbury, WC1N
Brockley, SE4
Canary Wharf, E14
Chelsea & Belgravia, SW3
Chiswick, W4

“I dealt with Sonia De Abreu throughout the whole process ......”

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Nov 10,2015
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Sonia
By: 'Leo'
Nov 10,2015
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I dealt with Sonia De Abreu throughout the whole process of renting my property, from first contact, right through to signing the lease and making the first payment. I must say the service provided by Sonia was nothing short of top class, not just up ...
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Comment on agent fees
A clear table of the fees incurred when renting through Dexters was issued to me from Sonia right from the beginning. This was very helpful as there were absolutely no hidden costs for the first payment.
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By: Marilyn
Nov 12, 2015
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Hello, I am the Customer Services Manager here at Dexters Twickenham, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“I am grateful for the service I received from Martin & ......”

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Nov 07,2015
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By: 'EEMH'
Nov 07,2015
0 people found
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I am grateful for the service I received from Martin & Wright. As a newcomer to London, I was nervous about renting my first property. I found Martin & Wright to be responsive, accommodating and professional. Their communications are clear and any issues, or questions, are handled ...
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By: Chloe Martin
Nov 26, 2015
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Thank you so much. Best Wishes. ...

“Very pleased with my first experience of letting services at ......”

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Nov 07,2015
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By: 'Kathy'
Nov 07,2015
0 people found
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Very pleased with my first experience of letting services at Martin & Wright and particularly impressed with Jay's contribution as felt I was getting a personal service with phone calls responded to at all hours of the day/night including weekends! Tenancy confirmed within a week ...
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Comment on agent fees
Very competitive
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“My home was destroyed by fire where I lived with ......”

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Nov 06,2015
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By: 'Ieva'
Nov 06,2015
1 people found
this helpful
My home was destroyed by fire where I lived with my husband and our 2 year old daughter. We needed a new accommodation urgently. Mohammed went out of his way to find a suitable property for us. He negotiated price with the landlord on behalf of ...
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By: Marilyn
Nov 09, 2015
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Hello, I am the Customer Services Manager here at Dexters, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Tania Katz, the agent who organised my viewing for the ......”

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Nov 05,2015
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By: 'Josh'
Nov 05,2015
0 people found
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Tania Katz, the agent who organised my viewing for the property, arranged the viewing quickly and was on time and polite for the viewing itself. All information relating to the property, it's appliances and local area where provided. This was the first time I had ...
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By: Tania
Nov 26, 2015
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Thank you Josh. I hope you are enjoying the flat. ...

“I had a very positive experience with Martin and Wright. ......”

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Nov 05,2015
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By: 'Georgina'
Nov 05,2015
0 people found
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I had a very positive experience with Martin and Wright. During the renovations of my property Jay Hayden visited the house to provide advice on a strategy to market the property for rent. Jay was very receptive to the requirements I outlined and provided very ...
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“Jay Hayden was instrumental in locating tenants for 2 flats at ......”

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Nov 05,2015
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By: 'Luciano'
Nov 05,2015
0 people found
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Jay Hayden was instrumental in locating tenants for 2 flats at the above address. His approach to overseeing the conclusion of the rental was invaluable. He gave me a great sense of security due to his professional approach. Chloe Martin was on site showing the prospective ...
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Comment on agent fees
I found the fees very reasonable
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By: Chloe Martin
Nov 26, 2015
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Thank you very much Luciano, It was a pleasure working with you and look forward to working with you again in the future. ...

“I contacted Martin & Wright from overseas after viewing a property ......”

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Nov 05,2015
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By: 'Molly'
Nov 05,2015
0 people found
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I contacted Martin & Wright from overseas after viewing a property on the website that looked like it was going to work out for my needs. Jay Hayden quickly responded and showed a local friend of mine several suitable properties. When I had the opportunity to ...
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“Great agency. Very patient and went through all the correct ......”

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Nov 04,2015
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By: 'Rebecca'
Nov 04,2015
0 people found
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Great agency. Very patient and went through all the correct procedures during the rental process. Very happy with them. I feel they are very honest with prompt and clear correspondence....
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By: craig fox
Nov 26, 2015
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Many thanks for your kind comments and much appreciated, and I hope and wish you all the best in the property and hope you are well. ...

“We've used them for 4 years and used to be ok. ......”

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Nov 04,2015
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By: 'inso'
Nov 04,2015
73 people found
this helpful
We've used them for 4 years and used to be ok. In this latest property we rented through them however, not only did they allow builders to come in without notifying us resulting in being awaken to find strange men in our home but in addition ...
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What agent could do to change your mind?
They could have followed the contact, performed the legally required checks of fire alarms and boiler, given the legal 24 hour access notice. Generally just followed UK law and our contract as opposed to having situations bordering on harassment and criminal access. Provided a real 24 hour service for emergencies as the one time we needed them during a faulty fire alarm no one answered.
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By: Marilyn
Nov 05, 2015
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“The agreement has been arranged very quick, and everything went ......”

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Nov 03,2015
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By: 'KR'
Nov 03,2015
0 people found
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The agreement has been arranged very quick, and everything went really smooth. I am pleased. All my issues have been solved at the flat as soon as reported. Great attitude from both agents. Lovely warm welcome and I adore my new flat! :)...
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Comment on agent fees
They are in the higher range but still quite average.
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By: craig fox
Nov 26, 2015
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Many thanks for your kind comments and much appreciated, and I hope and wish you all the best in the property and hope you are well. ...

“Martin & Wright is a professional agency. They have been very ......”

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Nov 03,2015
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By: 'Andor'
Nov 03,2015
1 people found
this helpful
Martin & Wright is a professional agency. They have been very helpful looking for the best property for my wife and me. I was looking for a property online for 5-6 months without any luck. Then I decided to register with various agencies in Hampstead area. ...
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Comment on agent fees
You get what you pay for, not like with other agencies. Property was professionally cleaned, fresh pained before the handover.
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By: Chloe Martin
Nov 26, 2015
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Thank you so much Andor Best of luck in the future! ...

“Davey Stone has been exceptional throughout our journey, from initial ......”

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Oct 30,2015
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By: 'Danielle'
Oct 30,2015
0 people found
this helpful
Davey Stone has been exceptional throughout our journey, from initial house hunting to the entire referencing process, to moving in! Michael Harris welcomed us with a friendly face and unrivalled knowledge of both the property and surrounding area, making us feel at ease and that ...
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“Michael was great as our letting agent. He was very ......”

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Oct 30,2015
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By: 'Henry'
Oct 30,2015
0 people found
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Michael was great as our letting agent. He was very upfront, easily contactable and there was no messing around. He showed us a property that was perfect and within days it was ours with no unnecessary effort or drama. Would highly recommend dealing with him....
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“Really bad agency and awful service.Incorrect details, emails sent ......”

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Oct 27,2015
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Jordan
By: 'Andy'
Oct 27,2015
78 people found
this helpful
Really bad agency and awful service. Incorrect details, emails sent even after the things were submitted, problems regarding communication, unclear about the contract, didn't provide professional cleaning, didn't fix what we asked to fixed before entering the flat....
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What agent could do to change your mind?
With the kind of service I had, ‚£1 for the agent's fees was more than enough.
Attached Filesnbsp;
Comment on agent fees
With the kind of service I had, ‚£1 for the agent's fees was more than enough.
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By: Marilyn
Oct 29, 2015
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Vauxhall branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“The staff at Dexters, Kennington Lane have been extremely helpful ......”

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Oct 27,2015
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Jordan
By: 'Con'
Oct 27,2015
1 people found
this helpful
The staff at Dexters, Kennington Lane have been extremely helpful in letting my flat. I feel they went over and beyond their duty to help and make it happen....
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By: Marilyn
Oct 29, 2015
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Hello, I am the Customer Services Manager here at Dexters, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Martin and Wright were very helpful as someone new to ......”

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Oct 20,2015
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By: 'Hiba'
Oct 20,2015
1 people found
this helpful
Martin and Wright were very helpful as someone new to the house hunting since this is my first flat. They even gave me a discount and were helpful through the whole process....
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“All the information given was clear and the photos provided ......”

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Oct 18,2015
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By: 'DAVID'
Oct 18,2015
0 people found
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All the information given was clear and the photos provided for the agency in its web page was exaclty was they offered....
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By: Chloe Martin
Nov 26, 2015
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Thank you for your feedback. ...

“was arranged from overseas and secured the property. chloe was ......”

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Oct 17,2015
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By: 'mb'
Oct 17,2015
0 people found
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was arranged from overseas and secured the property. chloe was at the end of the phone or email when needed...
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By: Chloe Martin
Nov 26, 2015
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Thank you for your feedback. ...

“Please save yourself the trouble and use an online agent. ......”

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Oct 13,2015
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By: 'Chelsea'
Oct 13,2015
82 people found
this helpful
Please save yourself the trouble and use an online agent. Dexters charge 2%, and in order to get you to agree to it, they over value your property. It is a strategy, and in the end they sold it for 100k less than what they said ...
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By: Marilyn
Oct 23, 2015
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexter's branch who are part of the Thamesview Group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“This was our first experience with an estate agency in ......”

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Oct 08,2015
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By: 'Alb'
Oct 08,2015
0 people found
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This was our first experience with an estate agency in London and it was a positive one. Nothing to complain about....
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“These guys have the customer service style of a vulture. ......”

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Oct 08,2015
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Toby Littman
By: 'Andrew'
Oct 08,2015
82 people found
this helpful
These guys have the customer service style of a vulture. Our property is listed with another agent and we are deliberately seeking a full price rather than a quick sale. We are being bombarded by personalised letters from Dexters asking us to consider using them. ...
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By: Marilyn
Oct 23, 2015
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexter's Barnes branch; Dexter's are a trading name of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail me your address details at [email protected], I can ensure your details are removed from the mailing list. I look forward to hearing from you. Marilyn ...

“Sonia went out of her way to find us somewhere ......”

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Oct 06,2015
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Sonia
By: 'jaybee'
Oct 06,2015
0 people found
this helpful
Sonia went out of her way to find us somewhere to rent, We were extremely short of time after a flat purchase fell through at the last minute. But she came up with a number of properties available straightaway and worked tirelessly to make sure ...
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By: Marilyn
Oct 23, 2015
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Hello, I am the Customer Services Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. ...

“We have been very happy with the agency so far. ......”

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Oct 06,2015
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By: 'Megane'
Oct 06,2015
0 people found
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We have been very happy with the agency so far. We've been dealing with Jay Hayden who's been accommodating and very attentive to our needs. Good personalised service (Martin & Wright is quite a small agency) and quick replies to our requests....
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Comment on agent fees
Not too expensive compared to other fees we've had to pay in the past.
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By: Chloe Martin
Nov 26, 2015
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Thank you so much for your feedback. We may be a small agency but we pride ourselves on customer service. ...

“Really appreciated how available Chloe and the team were to ......”

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Oct 05,2015
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By: 'Melissa'
Oct 05,2015
0 people found
this helpful
Really appreciated how available Chloe and the team were to answer our questions. The whole move process was very smooth. Would definitely recommend landlords/tenants alike use M&W....
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By: Chloe Martin
Nov 26, 2015
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Thank you very much. Best of Luck ...

“Davey Stone was a great partner in the purchase of ......”

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Oct 05,2015
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By: 'Irena'
Oct 05,2015
0 people found
this helpful
Davey Stone was a great partner in the purchase of our first home. Jodie and Simon were always readily available, looking after our interests. They were extremely flexible and patient with our requests for visits before completion and helped us tremendously to speed up the ...
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“This review goes for all Dexters to be honest, but ......”

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Oct 02,2015
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Tom
By: 'Ibie'
Oct 02,2015
82 people found
this helpful
This review goes for all Dexters to be honest, but mainly the chiswick branch. I find that with the likes of Dexters, Foxtons, Haart and so on the running theme is dishonesty and a total lack of people skills. It's as if they literally discard ...
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By: Marilyn
Oct 23, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch which is part of the Thamesview Group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Dexters Kingston are Bullies.I signed their Letter of Agreement ......”

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Oct 02,2015
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By: 'eleanor_man'
Oct 02,2015
81 people found
this helpful
Dexters Kingston are Bullies. I signed their Letter of Agreement on a Monday and emailed it back to them, online and tried to cancel the agreement 2 days later and was told it would be put on hold and I said No, I want to cancel ...
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By: Marilyn
Oct 29, 2015
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Dear Ms Man, Further to your recent communication with us on this matter, I can confirm our Managing Director has been in direct contact with you and we have now amicably resolved the matter and reached a successful conclusion. Thank you once again for your feedback and I wish you all the very best for the future. Yours sincerely Marilyn Plews | Customer Services Manager ...

“Unfortunately, my experience with Martin and Wright was not a ......”

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Sep 29,2015
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By: 'Laura'
Sep 29,2015
1 people found
this helpful
Unfortunately, my experience with Martin and Wright was not a positive one. From our moving in process to exiting and having our deposit returned, there were many issues resulting in unsatisfactory customer service in my opinion. Moving in procedures took a long time, very slow ...
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What agent could do to change your mind?
Be teachable. Learn from this. Be efficient. Be more honest. Be consistent. Be fair. Be compassionate to clients. Be more simplistic in approaches and methods. Be assertive in initiating clear communications. Be excellent in every area of business. Satisfactory or less should not be an option.
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“Dealt with everything efficiently & good communication, honest & fair, was also ......”

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Sep 29,2015
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By: 'Paul'
Sep 29,2015
0 people found
this helpful
Dealt with everything efficiently & good communication, honest & fair, was also my experience previously with them as a tenant. I would recommend M&W....
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By: Chloe Martin
Nov 26, 2015
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Thank you so much Paul ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

Awards won by Dexters

Regional Awards won by Dexters

Individual Branch Awards

London, KT6

London, TW7



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