Dexters
4/5, 2247 reviews
79% recommended
82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ... show more Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.

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Latest Reviews

 View all Reviews 2247
22nd Nov 2024
reviewed by 'Alice'
“Billy was the main point of contact for the sale of our flat. He was proactive, with clear communication and ......”
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
“I recommend DEXTERS on Abbeville Road! I rent a maisonette with them and they are always super reactive whenever I ......”
14th Nov 2024
reviewed by 'Guzel'
“We had the pleasure of doing our search for a rental apartment with Noran. Out of all the agencies and ......”
12th Nov 2024
reviewed by 'Thomas'
“Excellent work throughout our purchase, team were very helpful in what was not such a straightforward deal....”
13th Sep 2024
reviewed by 'Ed'
“Jess helped me get my offer agreed on my dream flat. Couldn't be happier! Thank you Jess....”
19th Aug 2024
reviewed by 'Maryam'
“I had the pleasure of working with Tom and his team in selling my flat. They were fantastic from the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 88% £73,400 £9,800,000
Lettings 80% 79% £350 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
476 57 1033 283 121 17 81 7 68 104
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Dexters Branches (view all 70)
Acton, W3
Battersea, SW11
Blackheath, SE3
Bloomsbury, WC1N
Brockley, SE4
Canary Wharf, E14
Chelsea & Belgravia, SW3
Chiswick, W4

“I have been working with Dexters for almost 7 years and ......”

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Mar 30,2016
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Harriet
By: 'Fikret'
Mar 30,2016
1 people found
this helpful
I have been working with Dexters for almost 7 years and they support me efficiently so that I did not have any gap of the rental. They find me the right tenant and I have not had any problem with rental payment. Harriet and all other ...
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Comment on agent fees
I believe for this amount of fee, it should be full management.
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By: Marilyn
Mar 30, 2016
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Hello, I am the Customer Services Manager here at Dexters Twickenham. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Dexters have marketed my property on the last 3 occasions, and ......”

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Mar 30,2016
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Harriet
By: 'Neville'
Mar 30,2016
0 people found
this helpful
Dexters have marketed my property on the last 3 occasions, and have continued to secure a high calibre of tenants on each occasion in quick succession. Harriet Fox is efficient and accommodating and has always dealt with any concerns or queries professionally in the interests of ...
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Comment on agent fees
Good, Fees can be spread over a 12 month period, unlike some other agents, which is ideal if letting more than one property.
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“First time using an estate agent to find a property ......”

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Mar 30,2016
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Sonia
By: 'L'
Mar 30,2016
0 people found
this helpful
First time using an estate agent to find a property to rent and what a great experience. Sonia was extremely helpful from start to finish. Making sure our property requirements were listened to and helping us through the paperwork. Fantastic service couldn't recommend them enough....
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Comment on agent fees
good
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“Harriet and Sonia are always cheerful, positive, quick to respond ......”

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Mar 30,2016
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Harriet
By: 'TwickenhamLandlady'
Mar 30,2016
0 people found
this helpful
Harriet and Sonia are always cheerful, positive, quick to respond to queries, and strong at communicating the situation. I feel they work hard to understand each situation and react in the best interest of both tenant and landlord to achieve outcomes that everyone feels happy ...
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“A very quick and responsive team and well organised and ......”

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Mar 29,2016
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Sonia
By: 'Virginia'
Mar 29,2016
0 people found
this helpful
A very quick and responsive team and well organised and resourceful. The house was rented within a matter of days and the new tenants recommended seem just right....
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Comment on agent fees
The fees are within normal ranges so no comments regarding this.
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By: Marilyn
Mar 30, 2016
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Hello, I am the Customer Services Manager here at Dexters Twickenham. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Hi Dexters were very hungry for my business, which then ......”

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Mar 29,2016
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Harriet
By: 'Mark'
Mar 29,2016
0 people found
this helpful
Hi Dexters were very hungry for my business, which then showed through in their overall drive to ensure they secured a long term tenant as per my requirements. Very professional with a great knowledge of the local area, the property competition and also pleasure to ...
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Comment on agent fees
Good
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By: Marilyn
Mar 30, 2016
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Hello, I am the Customer Services Manager here at Dexters Twickenham. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Rendall & Rittner managed our building for 3 years. They were appointed ......”

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Mar 26,2016
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By: 'Lauren'
Mar 26,2016
12 people found
this helpful
Rendall & Rittner managed our building for 3 years. They were appointed via the LVT, they were to obtain 6 years accounts from the landlord to give to lessees. They did not also they failed to provide their accounts. The works carried out were shoddy many never finished ...
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What agent could do to change your mind?
HIGH
Attached Filesnbsp;
Comment on agent fees
HIGH
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“Dexters put up a For Rent sign on our railings ......”

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Mar 19,2016
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By: 'Member'
Mar 19,2016
51 people found
this helpful
Dexters put up a For Rent sign on our railings without our consent. These railings do not belong to the house for which they are looking for tenants. I called Dexters and asked for the sign to be removed as it is on private property ...
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What agent could do to change your mind?
Not applicable.
Attached Filesnbsp;
Comment on agent fees
Not applicable.
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By: Marilyn
Mar 30, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Ealing branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Most unhelpful agent. Liars and totally unprofessional. Only aim is ......”

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Mar 18,2016
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By: 'Tenant'
Mar 18,2016
48 people found
this helpful
Most unhelpful agent. Liars and totally unprofessional. Only aim is to get their money without any consideration whatsoever for the tenants who are paying their undeserved wages. Paid a huge rent for a property which does not offer any comfort (extremely noisy due to the ...
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Comment on agent fees
Unjustified
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By: Marilyn
Mar 30, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters West Kensington branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“1 Month ago and half my friend and me had to ......”

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Mar 18,2016
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By: 'tiloucia'
Mar 18,2016
47 people found
this helpful
1 Month ago and half my friend and me had to find a flat through Dexter Clapham High Street, Ruby Caparn was the agent. Such a rude and insolent person. So we find a place available only end of March so we paid an holding deposit ...
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Comment on agent fees
Bad and dishonest people.
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By: Marilyn
Apr 01, 2016
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Hello. I am sorry to read your review regarding your tenancy with our Dexters Clapham North Branch. I understand that the Branch have been in touch with you in order to resolve this matter. If you are still unhappy with our service, please do contact me at [email protected] Kind regards Marilyn ...

“TERRIBLE. Utterly, shockingly terrible. Incompetent, inefficient. I'm still receiving emails ......”

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Mar 18,2016
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By: 'furiousandGONE'
Mar 18,2016
44 people found
this helpful
TERRIBLE. Utterly, shockingly terrible. Incompetent, inefficient. I'm still receiving emails demanding rent 6 months after I left the property as they are unable to complete a simple tenancy changeover. They charge exorbitant fees for no service whatsoever. There is no staff or branch communication.They bombard ...
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What agent could do to change your mind?
Extortionate.
Attached Filesnbsp;
Comment on agent fees
Extortionate.
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By: Marilyn
Apr 01, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Clapham Dexters branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“As a tenant, we've been treating poorly, We left our ......”

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Mar 17,2016
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By: 'Barbara'
Mar 17,2016
45 people found
this helpful
As a tenant, we've been treating poorly, We left our place more than 3 weeks ago and it's been 3 weeks that we're waiting to here from the landlord regarding the check out report! We don't have any feedback, any update. We are ok to pay any ...
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Comment on agent fees
REALLY BAD - they charged us 50pound fee for a change of date in the leaving date (because we were moving 2 days earlier - to be kind to the new tenant and we were the one charged...)
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“These agents are utterly appalling, i advise you stay well ......”

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Mar 10,2016
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By: 'Alimans'
Mar 10,2016
46 people found
this helpful
These agents are utterly appalling, i advise you stay well clear and i agree they are all out for the landlord in every way. We recently checked out of a property they were supposingly managing which was filthy, very poorly decorated, we lived there 3 years ...
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What agent could do to change your mind?
Bad
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Comment on agent fees
Bad
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By: Marilyn
Mar 31, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Hampton Lettings branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Extremely helpful at all stages of the process, from viewings ......”

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Mar 07,2016
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Sonia
By: 'A'
Mar 07,2016
0 people found
this helpful
Extremely helpful at all stages of the process, from viewings to liaising with the landlord regarding prices and always keeping us informed of any outcomes. Very friendly, approachable yet professional....
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By: Marilyn
Mar 30, 2016
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Hello, I am the Customer Services Manager here at Dexters Twickenham. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“It is a very good agency with very nice ,helpful ......”

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Feb 29,2016
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By: 'JO'
Feb 29,2016
0 people found
this helpful
It is a very good agency with very nice ,helpful and serious people. I have found a nice and clean studio thanks to them. I will recommend them....
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“I had a positive expereince with all of the tream ......”

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Feb 29,2016
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By: 'Not'
Feb 29,2016
0 people found
this helpful
I had a positive expereince with all of the tream and was kept informed of properties in my price range and area to rent, not bombarded with differentprooperties. Easy to organise a viewing and propmpt date given. Able to reserve the flat at the viewing ...
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Comment on agent fees
In line with other agents fees
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“Dexters Twickenham Lettings department are the worst I've ever dealt ......”

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Feb 27,2016
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By: 'BLANK'
Feb 27,2016
52 people found
this helpful
Dexters Twickenham Lettings department are the worst I've ever dealt with. I've rasied an official complaint that has been upheld with them where they essentially entered the property at their own discretion for viewings, not provided 24 hours notice for viewings, not confirming viewings and passing ...
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
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By: Charlotte
Aug 11, 2016
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I have had some seriously bad service from Dexters in Docklands and am struggling to find a director or a complaints email to send my complaint to. Can someone please provide me with this? ...

“If this was the last letting agent in London, and ......”

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Feb 22,2016
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Jim
By: 'Kamen'
Feb 22,2016
2 people found
this helpful
If this was the last letting agent in London, and there was no other way to rent - I would prefer to stay homeless! Yes it is that bad. Stay away as far as you can from this disgraceful agency that is putting a label ...
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Comment on agent fees
They are more expensive than well established big agencies... but the service in return is an absolute JOKE!
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“The worst Agency I have ever dealt with - Dexters ......”

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Feb 22,2016
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By: 'EJDM'
Feb 22,2016
54 people found
this helpful
The worst Agency I have ever dealt with - Dexters Richmond Branch. We have only just moved into our property and if I could have legally get our deposit refunded we would not be here! The 6 weeks leading up to our lease commencement were an ...
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Comment on agent fees
Terrible
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By: EJDM
Mar 08, 2016
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The above is a generic response they send to every bad review. I asked to speak to the Director of the Richmond branch on several occasions during my terrible dealings with them and was not given details (only on the last day of my dealings with the brach were the Directors details provided). It wasn't until I posted these reviews did anyone bother to contact me and all I heard were excuses. Dexters/Thamesview are absolutely, hands down, the worst agency I have ever dealt with. AVOID! ...

“Worst experience viewing a property and dealing with an agency ......”

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Feb 15,2016
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By: 'Emi'
Feb 15,2016
55 people found
this helpful
Worst experience viewing a property and dealing with an agency ever! They arranged literally all viewings together to make the property look super popular which was super embarrassing and unprofessional (considering that they had absolutely no interest in even showing us around...the lady-plant was ...
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By: Marilyn
Mar 31, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Acton Lettings branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“1st time I went to view a studio and no ......”

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Feb 15,2016
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By: 'Andrei'
Feb 15,2016
49 people found
this helpful
1st time I went to view a studio and no one was there, 2nd time they've showed us some properties and we agreed upon the 1st one they've showed us .. after they called saying the landlord has agreed with the price but for another studio (...
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By: Marilyn
Mar 31, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Isleworth Lettings branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Sonia was AMAZING!She helped me find my perfect house ......”

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Jan 26,2016
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Sonia
By: 'Laurard'
Jan 26,2016
1 people found
this helpful
Sonia was AMAZING! She helped me find my perfect house for me and my children. She knew exactly what I wanted and helped me find the right house for us. She was incredibly sincere, helpful, polite and patient. I have rented for over 10 years and ...
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Comment on agent fees
Fees were high but they are not any different from other agents.
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By: Marilyn
Feb 10, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters Twickenham, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“Terrible terrible terrible service from dexters and Thamesview are an ......”

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Jan 22,2016
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By: 'Lauren'
Jan 22,2016
57 people found
this helpful
Terrible terrible terrible service from dexters and Thamesview are an atrocious company. "Management" was pure incompetence and then dexters kept deposit when tenant vacated early without warning...
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By: Marilyn
Feb 10, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Twickenham branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“We contacted Martin & Wright to rent a flat. Everything was ......”

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Jan 21,2016
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By: 'Miriam'
Jan 21,2016
0 people found
this helpful
We contacted Martin & Wright to rent a flat. Everything was quick and easy; everyone was very helpful. I would recommend Martin & Wright!...
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“I found the service friendly, personal and efficient, I'd have ......”

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Jan 20,2016
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By: 'Emma'
Jan 20,2016
0 people found
this helpful
I found the service friendly, personal and efficient, I'd have no hesitation recommending Jay Hayden. The office location was also handy and the staff bright and friendly...
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Comment on agent fees
Fair
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“Terrible service all round when checking out of the apartment, ......”

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Jan 20,2016
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Emily
By: 'Unhappy'
Jan 20,2016
1 people found
this helpful
Terrible service all round when checking out of the apartment, severe lack of cross reading skills meant that, blame was being attached to us for damage to the property that was recorded on the check in inventory. Advised by agency not to go to arbitration ...
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By: Marilyn
Jan 21, 2016
View all comments (1)
Hello Emily, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile Canary Wharf branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Really helpful, for us in with last minute viewings and ......”

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Jan 20,2016
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By: 'Sarah'
Jan 20,2016
0 people found
this helpful
Really helpful, for us in with last minute viewings and rang us the instant they had what we wanted available so we got the perfect place. Really prompt and proactive, trustworthy guys. Always check that and issues we have are dealt with promptly even if ...
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Comment on agent fees
Good - very reasonable which is a pull - worth the cash
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“Good experience with agent making our move a lot less ......”

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Jan 20,2016
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By: 'KPM'
Jan 20,2016
0 people found
this helpful
Good experience with agent making our move a lot less stressful. Was very approachable and offered his assistance throughout the moving process....
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“Would not touch Dexters with a 10 foot barge pole as ......”

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Jan 18,2016
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By: 'Pheonix'
Jan 18,2016
59 people found
this helpful
Would not touch Dexters with a 10 foot barge pole as they ignore basic letting regulations and safety standards when it comes to electrical regulations they feel they are above the law. their agencies fees are utterly rediculas and their whole proecess is dodgy at best ...
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Comment on agent fees
terrible
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By: Pheonix
Feb 18, 2016
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follow up from the above they issue invalid section 21s ie not providing deposit protection scheme information before issuing the section 21 and is used in a response about many outstanding repairs. dating back nearly two years. They have desecrated every letting law in the book and feel a person not named on the AST as solid for not doing electrical safety checks. ...

“Excellent service provided in securing the property and meeting our ......”

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Jan 18,2016
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By: 'Cal'
Jan 18,2016
0 people found
this helpful
Excellent service provided in securing the property and meeting our needs and circumstances. Friendly, helpful and flexible - we were able to get everything sorted very quickly. Would recommend....
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Comment on agent fees
Fees are seemingly in line with the rest of this market. Whilst expensive, unfortunately this is somewhat unavoidable.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

Awards won by Dexters

Regional Awards won by Dexters

Individual Branch Awards

London, KT6

London, TW7



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