Dexters
4/5, 2247 reviews
79% recommended
82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ... show more Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 88% £73,400 £9,800,000
Lettings 80% 79% £350 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
476 57 1033 283 121 17 81 7 68 104
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“I wish I could put 0 stars. Most inefficient, inconsistent, s* ......”

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Sep 29,2016
Minithumbdown
By: 'Desiree'
Sep 29,2016
45 people found
this helpful
I wish I could put 0 stars. Most inefficient, inconsistent, s* unreliable, useless, lazy estate agent*. They have no idea about how to rent a house and the only thing they were good at was chasing us every month to ask for money when we had ...
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By: Marilyn
Oct 06, 2016
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Hello Desiree, I am really sorry to hear that you have been unhappy with the service provided by our Chiswick Office and Property Management team. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“I will never ever even look to the Dexters brand ......”

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Sep 27,2016
Minithumbdown
By: 'Ali'
Sep 27,2016
46 people found
this helpful
I will never ever even look to the Dexters brand after the bad experience I have had with them. If you want to be messed around, and to have your time wasted, then this brand will recieve the full five stars. If I am meeting ...
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Comment on agent fees
They do not seem to have a structure when it comes to fees. Do not assume that just because you've signed a paper or given your card details, that any fees or deposites will be taken. They don't. Not to be trusted.
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By: Mari
Oct 25, 2018
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Hi , had exactly the same experience. Except that we were asked more and more money for guarantee before signing the contract. We were lucky to realize that we are being fouled! ...

“My partner and I had put in an application to ......”

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Sep 22,2016
Minithumbdown
Ellie
By: 'International'
Sep 22,2016
47 people found
this helpful
My partner and I had put in an application to lease a small property. The first day were promised a call to confirm that our application had gone through. We were let down and had to call the next day to finally get some sort ...
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Comment on agent fees
Crap
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By: Marilyn
Oct 05, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Teddington Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“If I could give Dexters minus stars I would. The ......”

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Sep 13,2016
Minithumbdown
Kamil
By: 'Howcanthisbe'
Sep 13,2016
49 people found
this helpful
If I could give Dexters minus stars I would. The team, specifically Alex Cook, Kamil, Jonathan Hill are obnoxious, aggressive and unprofessional. We rented a house from Dexters in 2012 when we were due to have newborn twins. At the end of our rental year we ...
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By: Marilyn
Oct 05, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Chiswick Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Two words define my experience with Dexter's. They are * The ......”

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Aug 26,2016
Minithumbdown
Lazarus
By: 'Fettes'
Aug 26,2016
47 people found
this helpful
Two words define my experience with Dexter's. They are * The first time i got around to view a property with them they showed me property for not less than 2 minutes and pressured me into putting up a deposit. During contract negotiation process they do not ...
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Comment on agent fees
I paid for faulty documentation charges.
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By: Marilyn
Sep 05, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our St John's Wood Lettings Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“I am moving from Norway to London and I planned ......”

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Aug 23,2016
Minithumbdown
Aaron
By: 'Jo'
Aug 23,2016
46 people found
this helpful
I am moving from Norway to London and I planned a two-day trip to look for a flat. I booked a meeting with Dexters for the whole afternoon on my first day about a month in advance. When I arrived at the place it turned ...
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“I was very impressed by the level of professionalism displayed ......”

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Aug 23,2016
Minithumbup
By: 'Sarah'
Aug 23,2016
1 people found
this helpful
I was very impressed by the level of professionalism displayed by both the Director Dennis and Assistant manager Tommy. Both were super attentive and delivered an excellent tenant on a long tenancy. I would use them again....
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Comment on agent fees
Average
Was this helpful? Yes
By: Marilyn
Sep 08, 2016
View all comments (1)
Dear Sarah, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Kind regards Marilyn ...

“AVOID AT YOUR PERIL!!!What an incompetent bunch of people!......”

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Aug 09,2016
Minithumbdown
By: 'Amateurs!'
Aug 09,2016
43 people found
this helpful
AVOID AT YOUR PERIL!!! What an incompetent bunch of people! They tell you one thing and the contract you sign is completely different. Customer service is non existent. Promise things and never deliver. They get random people through your door who aren't even remotely interested ...
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Comment on agent fees
Fees are very high versus the service they provide. Shambles!!
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By: Marilyn
Sep 08, 2016
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Dear Sir/Madam, Thank you for your feedback. I am really sorry to hear that you have been unhappy with the service provided by our Isleworth Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“I have a property in their area where the Director ......”

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Jul 26,2016
Minithumbdown
By: 'SW'
Jul 26,2016
45 people found
this helpful
I have a property in their area where the Director of Dexters is constantly contacting me. However my complaint is I did not give my details to Dexters to ever contact me regarding selling my home. They have used information that concerns me to it's ...
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By: Marilyn
Sep 08, 2016
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Dear Sir/Madam, Thank you for your feedback. I am Head of Customer Relations here at Dexters and for me to investigate this fully, please could you contact me directly at [email protected] with further details in respect of your property address. In order that I can discuss this with the Director in question. Kind regards Marilyn ...

“AVOID AVOID AVOID!!!I am one of four tenants currently ......”

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Jul 26,2016
Minithumbdown
By: 'Lara'
Jul 26,2016
52 people found
this helpful
AVOID AVOID AVOID!!! I am one of four tenants currently renting a flat in North West London. Over the past 24 hours we have had no plumbing in the property (we have one toilet). After numerous phone calls, being passed from person to person with very ...
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Comment on agent fees
What are the fees going towards?! Nothing gets done - no one calls back, no one investigates anything - no one even answers the emergency number they put on the voicemail!
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By: Marilyn
Aug 09, 2016
View all comments (1)
Dear Lara, I am really sorry to hear that you have been unhappy with the service provided by our St Johns Wood Office. I am Head of Customer Relations here at Dexters and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Sonia is an absolute star. I went through a number ......”

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Jul 05,2016
Minithumbup
Sonia
By: 'zna'
Jul 05,2016
1 people found
this helpful
Sonia is an absolute star. I went through a number of agencies and agents when trying to find my next flat, before settling with Dexters, and this particular branch. Sonia paid close attention to what I wanted and was looking for and was able to ...
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By: Marilyn
Aug 09, 2016
View all comments (1)
Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. It is great to hear from our happy customers. Marilyn ...

“Just Don't!Unfortunately the worst decision in my adult life ......”

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Jun 16,2016
Minithumbdown
By: 'Disappointing'
Jun 16,2016
57 people found
this helpful
Just Don't! Unfortunately the worst decision in my adult life was to go through Dexter's. Useless/ Unhelpful/ disappointing/ Poorly assisted throughout. Have since recommended landlords/ ladies not to use. Awful representation of the profession. Cant say many worse things whilst holding my tongue. Just don't ...
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By: Marilyn
Jun 24, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Battersea Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“If you are thinking of renting or buying a property ......”

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May 27,2016
Minithumbdown
By: 'D.'
May 27,2016
1 people found
this helpful
If you are thinking of renting or buying a property managed by Peter James; CONSIDER THIS A WARNING! From the moment we started engaging with Peter James (nearly 4 months ago) everything went wrong. We found a lovely apartment with a couple of issues that we ...
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Comment on agent fees
Decent fee
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“Beware Landlords. The Acton branch sourced tenants for me that ......”

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May 16,2016
Minithumbdown
By: 'Victoria'
May 16,2016
62 people found
this helpful
Beware Landlords. The Acton branch sourced tenants for me that breached their contract and exited the apartment after 2 months (without paying the second month rent and removing furniture from the apartment). Instead of pursuing the tenants for breach of contract and rent arrears they have ...
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What agent could do to change your mind?
12 months worth of fees for 1 month service. Extortionate.
Attached Filesnbsp;
Comment on agent fees
12 months worth of fees for 1 month service. Extortionate.
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By: Marilyn
Jun 24, 2016
View all comments (1)
Dear Victoria J, Thank you for your feedback. I am of course very sorry to hear that you have been unhappy with the service provided by our Acton Office. I am Head of Customer Relations here at Dexters and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Planning to buy and tried to view properties with Dexters ......”

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May 09,2016
Minithumbdown
By: 'Andy'
May 09,2016
62 people found
this helpful
Planning to buy and tried to view properties with Dexters - disastrous. Agent (assuming Google will not take kindly to publishing his name so shall refrain) showing me the first flat I viewed was extremely arrogant about how a flat couldn't be compared to anything ...
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What agent could do to change your mind?
N/A
Attached Filesnbsp;
Comment on agent fees
N/A
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By: Marilyn
May 27, 2016
View all comments (1)
Hello Andy, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Shepherds Bush Office. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn Please note as of 1st June 2016, Thamesview's name will ...

“Sonia was a pleasure to work with. She understood that ......”

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Apr 30,2016
Minithumbup
Sonia
By: 'Nelly'
Apr 30,2016
0 people found
this helpful
Sonia was a pleasure to work with. She understood that I had very specific requirements- that I had pets, needed a property quickly & because I lived 3 1/2 hours drive away couldn't view properties on the off chance. She kept me informed of properties as they came ...
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Comment on agent fees
Haha to me very expensive but I've moved from the Midlands. I think they were comparable to other London agents.
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By: Marilyn
Jun 24, 2016
View all comments (1)
Dear Nelly, Thank you for your feedback. I am the Head of Customer Relations here at Dexters and it is always nice to read about happy customers. Thank you once again for your kind comments and we wish you all the best for the future. Kind regards, Marilyn ...

“POOR. Be warned *. I am a landlord who is warning ......”

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Apr 25,2016
Minithumbdown
Adam
By: 'P'
Apr 25,2016
61 people found
this helpful
POOR. Be warned *. I am a landlord who is warning not to sign 2 year contracts. They are well versed with this and will demand for 2 year contracts from both landlords and tenants even though i don't demand this. I have now had 3 sets of tenants ...
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Comment on agent fees
Extortionately expensive.
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By: Marilyn
Jun 24, 2016
View all comments (1)
Hello, Thank you for you feedback, I am of course very sorry to hear that you have been unhappy with the service provided by our Clapham North Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Time wasters. Viewed a property on a Wednesday, put in ......”

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Apr 13,2016
Minithumbdown
By: 'Disappointed'
Apr 13,2016
62 people found
this helpful
Time wasters. Viewed a property on a Wednesday, put in the offer for the place on Thursday. Was told that we would be informed if our offer had been accepted or not by the Friday, then by Saturday afternoon, to then be told it wouldn't ...
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By: Marilyn
Apr 27, 2016
View all comments (1)
Dear Sir/Madam, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Isleworth Branch. I understand that the Area Director, Jamie Hearne, has tried to contact you regarding this situation to discuss the matter further with you. We would appreciate it if you could call him on Tel: 020 8810 1919 to discuss the matter further. Kind regards Marilyn ...

“Nancy was without doubt the nicest, most consistent and hardworking ......”

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Apr 13,2016
Minithumbup
By: 'Rudi'
Apr 13,2016
0 people found
this helpful
Nancy was without doubt the nicest, most consistent and hardworking estate agent I've ever dealt with. From our very first meeting, right up to a change of personal circumstances that prematurely ended our search - she looked after us with considerable professionalism, kindness and a ...
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By: Marilyn
Apr 26, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters Twickenham, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“I recently dealt with Harriet with regards to renting out ......”

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Apr 05,2016
Minithumbup
Harriet
By: 'Alison'
Apr 05,2016
0 people found
this helpful
I recently dealt with Harriet with regards to renting out my property in Twickenham. I was very impressed by her professionalism and the service she provided managing the work that needed to be done to get the property up to scratch. I was kept informed ...
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Comment on agent fees
Went for the higher fees as I am not resident in the same city. Somewhat high but then the service is good
Was this helpful? Yes
By: Marilyn
Apr 05, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“The speed with which Harriet rented the property was impressive, ......”

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Apr 05,2016
Minithumbup
Harriet
By: 'Neil'
Apr 05,2016
0 people found
this helpful
The speed with which Harriet rented the property was impressive, while keeping me updated on progress too. I would gladly work with her again....
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Comment on agent fees
They are the going rate
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“Excellent service from start to end. Had 2 asking price offers ......”

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Apr 04,2016
Minithumbup
Harriet
By: 'Good'
Apr 04,2016
0 people found
this helpful
Excellent service from start to end. Had 2 asking price offers within 24 hours. Always enthusiastic and professional when dealing with with any of the team....
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Comment on agent fees
Good
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“Sonia De Abreu & the team were extremely helpful at all ......”

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Apr 04,2016
Minithumbup
Sonia
By: 'WJL'
Apr 04,2016
1 people found
this helpful
Sonia De Abreu & the team were extremely helpful at all stages of the process. Couldn't of asked for better, all very friendly. Listened to the type of property I was looking for and came back an excellent selection that was available. all matching my requirements. ...
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Comment on agent fees
For the time effort and energy they put into finding the property I have gone for. I would say the fees are justifiable and on par with market rates.
Was this helpful? Yes

“Harriet Fox was fantastic when I rented out my flat ......”

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Apr 01,2016
Minithumbup
Harriet
By: 'Twickenham'
Apr 01,2016
0 people found
this helpful
Harriet Fox was fantastic when I rented out my flat in Twickenham. She and her team arranged an astonishing number of viewings and we received a good offer. Harriet was extremely professional and efficient - my emails were replied to quickly and calls were always ...
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Comment on agent fees
Good
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“Both Sonia and Harriet always seem pleased to see me ......”

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Apr 01,2016
Minithumbup
Sonia
By: 'Colin'
Apr 01,2016
0 people found
this helpful
Both Sonia and Harriet always seem pleased to see me and are always charming and ferociously efficient. They certainly know their stuff and are a pleasure to deal with....
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Comment on agent fees
No fees are ever good but Dexters fees are in line with market rates
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“I have found Sonia to be incredibly helpful, efficient and ......”

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Mar 31,2016
Minithumbup
Sonia
By: 'Anne'
Mar 31,2016
0 people found
this helpful
I have found Sonia to be incredibly helpful, efficient and polite. She has helped us in every step of the process of us renting our flat. Even when she didn't have to help us and has been there to provide helpful advice when needed....
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“Just rented a nice cottage through Dexters I I have ......”

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Mar 31,2016
Minithumbup
Sonia
By: 'Fortuna'
Mar 31,2016
0 people found
this helpful
Just rented a nice cottage through Dexters I I have been provided through the last 2 years Dealing with Dexters with an efficient good service by coincidence the same kind efficient person always find my property ,why I am not surprise going through the reviews to ...
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Comment on agent fees
Just right
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“We were very pleased with the service provided by Dexters. ......”

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Mar 30,2016
Minithumbup
Sonia
By: 'Jodie'
Mar 30,2016
0 people found
this helpful
We were very pleased with the service provided by Dexters. They were very quick to come out initially to look at the property and advise us as to the possible rental price. Sonia and Harriet were very quick to respond to all requests for information / ...
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Comment on agent fees
We were pleased with the fees, these were competitive compared to other agents in the area.
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“Sonia handled everything for us, from our first viewing of ......”

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Mar 30,2016
Minithumbup
Sonia
By: 'Luke'
Mar 30,2016
0 people found
this helpful
Sonia handled everything for us, from our first viewing of our current rental property to the referencing stage. We found Sonia to be very efficient and quick at replying to our calls and questions and in turn helping us secure our current rental. We would ...
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Comment on agent fees
Good
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“Sonia is an absolute super star! She takes time to ......”

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Mar 30,2016
Minithumbup
Sonia
By: 'Lucy'
Mar 30,2016
0 people found
this helpful
Sonia is an absolute super star! She takes time to really understand your needs, finds exactly what you need and supports you through the whole rentals process. Best agent yet. Thank you...
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Comment on agent fees
Average
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

Awards won by Dexters

Regional Awards won by Dexters

Individual Branch Awards

London, KT6

London, TW7



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