Dexters
4/5, 2247 reviews
79% recommended
82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ... show more Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.

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Latest Reviews

 View all Reviews 2247
22nd Nov 2024
reviewed by 'Alice'
“Billy was the main point of contact for the sale of our flat. He was proactive, with clear communication and ......”
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
“I recommend DEXTERS on Abbeville Road! I rent a maisonette with them and they are always super reactive whenever I ......”
14th Nov 2024
reviewed by 'Guzel'
“We had the pleasure of doing our search for a rental apartment with Noran. Out of all the agencies and ......”
12th Nov 2024
reviewed by 'Thomas'
“Excellent work throughout our purchase, team were very helpful in what was not such a straightforward deal....”
13th Sep 2024
reviewed by 'Ed'
“Jess helped me get my offer agreed on my dream flat. Couldn't be happier! Thank you Jess....”
19th Aug 2024
reviewed by 'Maryam'
“I had the pleasure of working with Tom and his team in selling my flat. They were fantastic from the ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 88% £73,400 £9,800,000
Lettings 80% 79% £350 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
476 57 1033 283 121 17 81 7 68 104
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Dexters Branches (view all 70)
Acton, W3
Battersea, SW11
Blackheath, SE3
Bloomsbury, WC1N
Brockley, SE4
Canary Wharf, E14
Chelsea & Belgravia, SW3
Chiswick, W4

“They were forcing me to reduce my price 100 to 140 thousands ......”

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Dec 10,2016
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Aoren
By: 'Nightmare'
Dec 10,2016
32 people found
this helpful
They were forcing me to reduce my price 100 to 140 thousands pounds and accept an offer in that region. Is that fare . If you are up for big waste of money and time go for it ....
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Comment on agent fees
Not worth it fare too high 2.5 to 3 percent
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By: Marilyn
Dec 19, 2016
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Dear Sir/Madam, I am really sorry to hear that you have been unhappy with the service provided by our Fulham Office. As Head of Customer Relations, I am keen to look into this matter. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“I recommend Dexters as a letting agent . They are a 5 ......”

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Dec 07,2016
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Alex
By: 'M.'
Dec 07,2016
0 people found
this helpful
I recommend Dexters as a letting agent . They are a 5 stars letting agent. Alex Elias at Dexters have handled my matters in a professional, polite, and thoughtful manner. Their cooperation and professionalism has helped to keep my side of the operation run smoothly and it ...
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Comment on agent fees
very good
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By: Marilyn
Dec 07, 2016
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Dear Ms Peixoto, Thank you for your great review and your kind comments about Alex in our Shepherds Bush office. We pride ourselves on delivering a five star service and so I am delighted to read that we have achieved this for you. We look forward to continuing our business relationship with you for many years to come. I would like to thank you once again and wish you the very best. Kind regards Marilyn Plews Head of Customer Relations ...

“During the process of looking for a property in Fulham, ......”

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Dec 06,2016
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Joel
By: 'Ann.P'
Dec 06,2016
0 people found
this helpful
During the process of looking for a property in Fulham, I encountered endless estate agents who were more interested in their commission than finding me a home for myself and family. I am so grateful to Dexters branch in Fulham for diligence in finding my ...
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Comment on agent fees
Very reasonable fee considering property.
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By: Marilyn
Dec 07, 2016
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Dear Ann, Thank you for taking the time to leave your review. We pride ourselves on providing a five star service and we are delighted to hear that Joell and the Fulham team delivered this for you. I would like to wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations. ...

“We have been using Dexters to manage two properties in ......”

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Dec 02,2016
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Paul
By: 'Rina'
Dec 02,2016
0 people found
this helpful
We have been using Dexters to manage two properties in Kingston and are very pleased with the service. Our Property Manager, Paul Ford, provides an excellent service and can be relied on to handle matters promptly and professionally....
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By: Marilyn
Dec 06, 2016
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Dear Rina, Thank you for your review about our Property Management team and Paul in particular. We pride ourselves on delivering a five star service to all of our clients and customers and so I am pleased to read that Paul has achieved this for you. I do hope we can continue to assist you and would liek to wish you the very best for the future. Kind regards, Marilyn Plews, Head of Customer Relations ...

“Finding home is equally important as finding the right state ......”

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Dec 01,2016
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Billy
By: 'Bayarmaa'
Dec 01,2016
1 people found
this helpful
Finding home is equally important as finding the right state agent. That's Dexters in Acton. We are enjoying everyday living in a flat where we call it home. Thanks to Billy again....
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Comment on agent fees
Customers always want cheaper.
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By: Marilyn
Dec 06, 2016
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Dear Bayarmaa, Thank you for taking the time to write review about your experience with our Acton office and with Billy in particular. I am pleased to read we delivered the five star service we pride ourselves on. I would like to wish you the very best in your new home and do hope we can assist you again in the future. Kind regards, Marilyn Plews Head of Customer Relations ...

“I made the decision to put my house on the ......”

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Nov 30,2016
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Abigail
By: 'Sarah-Jane'
Nov 30,2016
1 people found
this helpful
I made the decision to put my house on the market earlier in the year and asked a number of the most popular local agents over to give me a valuation. I received a number of prices, some reaching ridiculous levels, but decided Dexters seemed ...
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Comment on agent fees
For the work and hours they put in it's money well spent!
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By: Marilyn
Nov 30, 2016
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Dear Sarah-Jane, Thank for you for taking the time to leave your review regarding our Hampton office. We are very happy to hear that Abigail and her team achieved you a successful sale. We pride ourselves on giving a five star service and we are delighted to hear that we delivered this for you. We would love the opportunity to be of assistance again in the future and we wish you well. Kind regards, Marilyn, Head of Customer Relations. ...

“I cannot thank the staff at Dexters in Hampton enough! ......”

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Nov 30,2016
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By: 'Priory_Girl'
Nov 30,2016
1 people found
this helpful
I cannot thank the staff at Dexters in Hampton enough! We were struggling to sell our home in the area for a matter of months until we received some mail regarding 'a fresh approach' and, I couldn't stress enough, how well their approach worked! They ...
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Comment on agent fees
good
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By: Marilyn
Nov 30, 2016
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Dear Madam, Thank you for taking the time to leave your review regarding our Hampton Office. We are pleased to hear that our five star service achieved you a successful sale. We pride ourselves on word of mouth recommendations and are delighted to hear you would recommend our services to others. We would like to thank you again and wish you well for the future. Kind regards, Marilyn, Head of Customer Relations. ...

“Whilst I was offered low commission (1%) to sell my property, ......”

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Nov 29,2016
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By: 'AuntSally'
Nov 29,2016
1 people found
this helpful
Whilst I was offered low commission (1%) to sell my property, the customer service was very poor. After a first sale was lost and no subsequent proactive advice/ marketing was provided, I sought to appoint a joint agent (this was following the expiry of the sole ...
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By: Peter Burchell
Oct 05, 2018
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No formal complaint received regarding this comment, had it been then a full investigation would have been carried out into the claims, under the terms of our complaints procedure. ...

“Our flat was infested by mice. We needed to move ......”

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Nov 27,2016
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Daisy
By: 'Daisy'
Nov 27,2016
36 people found
this helpful
Our flat was infested by mice. We needed to move out because no intervention was made by the landlord and she presented herself as the manager of Dexters (actually, she's just the assistant) and negotiator. Of course we are as customers as the landlord, but ...
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Comment on agent fees
Fees are often unfair. Don't buy the lie that a landlord can require you to pay letting fees in advance for the rest of the duration of the contract if you break it.
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By: Marilyn
Nov 30, 2016
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Dear Sir/Madam, I am aware that you have raised your concerns with us and this matter is currently being looked into. Should you require any further assistance, please email me at [email protected]. Kind regards Marilyn Plews, Head of Customer Relations ...

“DONT CHOOSE THEM !!! they provided me a property which has ......”

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Nov 25,2016
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George
By: 'Jon'
Nov 25,2016
39 people found
this helpful
DONT CHOOSE THEM !!! they provided me a property which has no approval from original landlord, when I got their notice and moved out from my previous place they just told me I cant move in so I live in an airbnb for 3 days until I ...
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Comment on agent fees
terrible
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By: Marilyn
Dec 01, 2016
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Dear Jon, I am sorry to read your review and am keen to look into this matter for you. If you could send me further details to [email protected]. I look forward to hearing from you. Kind regards, Marilyn Plews Head of Customer Relations ...

“Outstanding service! Very helpful,indeed. Adam took into account all ......”

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Nov 25,2016
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Adam
By: 'AS'
Nov 25,2016
1 people found
this helpful
Outstanding service! Very helpful,indeed. Adam took into account all my needs and preferences and helped me to find the right property. Excellent negotiator as well!...
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Comment on agent fees
Good.No hidden costs
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By: Marilyn
Nov 30, 2016
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Dear Sir/Madam, Thank you for your review regarding your experience with our lettings team in West Kensington. I am pleased to read that you have received the five star service we aim to deliver to all of our clients and customers. I do hope we can be of assistance again in the future. Kind regards, Marilyn, Head of Customer Relations ...

“Dexters have been providung tenants for me over many years. ......”

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Nov 20,2016
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Jordan
By: 'Francis'
Nov 20,2016
0 people found
this helpful
Dexters have been providung tenants for me over many years. I have always found them helpful in trying to obtain the correct type of tenants to dovetail my properties. The various staff & managers continue to give their best endeavours to quickly fulfil my needs....
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Comment on agent fees
I like that Dexters deduct their fees monthly, this keeps them & I on the ball.
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By: Marilyn
Nov 30, 2016
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Dear Francis, Thank you for your review regarding your experience with our letting team in Kingston. I am pleased to read that we have delivered the five star service that we pride ourselves on. I would like to take the opportunity to wish you all the best and do hope we can be of assistance in the future. Kind regards, Marilyn Head of Customer Relations ...

“I sold my flat recently through Dexters Acton and I ......”

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Nov 17,2016
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By: 'Jonathan'
Nov 17,2016
0 people found
this helpful
I sold my flat recently through Dexters Acton and I have to say initially I was apprehensive signing up to the fee as it was higher than any other agents were quoting. Now that the sale has gone through I have to say it was ...
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Comment on agent fees
The fee quoted was higher than other agents, however, given the exposure to their buyer network and high standards of service, worth every penny and more
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By: Marilyn
Nov 30, 2016
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Dear Jonathan, Thank you for taking the time to leave your review. We are pleased that the Acton team secured you a successful sale and a five star service was delivered. I do hope we can be of assistance to you in the future and I wish you all of the best. Kind regards, Marilyn, Head of Customer Relations. ...

“Worst service ever: lessons learned from renting with DextersLesson 1: Verbal ......”

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Nov 14,2016
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By: 'NEC1985'
Nov 14,2016
37 people found
this helpful
Worst service ever: lessons learned from renting with Dexters Lesson 1: Verbal assurances on the phone do not mean anything – get everything in writing. There was a high degree of misinformation regarding what the flat would have installed and what it would not. We learned that ...
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By: Marilyn
Nov 30, 2016
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Dear NEC1985, We acknowledge your comments and review on allAgents. I am aware your concerns have been raised with our property management team, who are looking into this for you. Should you have any further queries please contact me on [email protected] Kind regards, Marilyn Head of Customer Relations. ...

“After paying our holding deposit and completing the tenancy agreement ......”

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Nov 14,2016
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By: 'left'
Nov 14,2016
39 people found
this helpful
After paying our holding deposit and completing the tenancy agreement on Thursday 10 November, it seems like despite the agent confirming that we had secured the property, 4 days later we merely get an email stating that the landlord has decided to go with someone else, taking ...
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Comment on agent fees
Expensive for the type of service on offer
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By: Marilyn
Nov 14, 2016
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I am really sorry to hear that you have been unhappy with the service provided by our Kingston Office. I understand that you are in direct contact with our Lettings Director, who is discussing the landlords decision with you. I am of course very sorry that you have been disappointed in this instance due to the landlords decision. Kind regards, Marilyn Head of Customer Relations ...

“Check Facebook for true reviews. Benham and Reeves have opened 2 ......”

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Nov 11,2016
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By: 'RH'
Nov 11,2016
2 people found
this helpful
Check Facebook for true reviews. Benham and Reeves have opened 2 accounts on here to hide their poor reviews. AVOID at all costs! As a landlady, I have found the service to be atrocious, almost non existent, the staff members are devious, crafty and deliberately make ...
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Comment on agent fees
Extremely high, try and get money out of you for everything, even a sale when they're only in lettings!
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“We are selling our home and what was promised before ......”

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Nov 03,2016
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Oliver
By: 'Dan'
Nov 03,2016
41 people found
this helpful
We are selling our home and what was promised before we signed the agreement and what is being delivered is chalk and cheese. Beware this group as they are bottom feeders and sell only on price. The Director, Abigail Mailk also has a bad memory ...
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Comment on agent fees
ok, we paid a premium, but definitely not a quality service.
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“Whatever you do, do NOT go with these agents. They ......”

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Nov 03,2016
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By: 'Sozzie123'
Nov 03,2016
44 people found
this helpful
Whatever you do, do NOT go with these agents. They are hands down the worst agents I have ever experienced and the most unprofessional of their kind. Having conned students out of at least £2,000 with measley explanations to show for, this kind of behaviour is ...
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Comment on agent fees
Extortionate beyond words. Waste of money.
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By: Marilyn Plews
Nov 04, 2016
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Hello, I am really sorry to hear that you have been unhappy with our Canary Wharf office and would like to look into this and discuss further with you. If you could email me directly at [email protected] I would appreciate it. I look forward to hearing from you. Kind regards Marilyn Plews - Head of Customer Relations ...

“I found my hunt for a place to stay whilst ......”

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Oct 27,2016
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Sacsha
By: 'floeyhoey'
Oct 27,2016
0 people found
this helpful
I found my hunt for a place to stay whilst working in London away from Gloucester a puremail breeze. Can't wait to move into my new pad. Thanks Sacha for making my search for an additional home so stressed free....
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Comment on agent fees
Good
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By: Marilyn
Oct 28, 2016
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Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Marilyn ...

“GREAT AGENT, GREAT EXPERIENCE - Michael Varilone and Andrew Shaw ......”

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Oct 27,2016
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Sacha
By: 'Ms'
Oct 27,2016
0 people found
this helpful
GREAT AGENT, GREAT EXPERIENCE - Michael Varilone and Andrew Shaw were both very lovely people to deal with, gave me honest and weekly feedback with regards to viewings which took place - I would definitely say their fees are justifiable as they were able to ...
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By: Marilyn
Oct 28, 2016
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Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Marilyn ...

“Lets hope this review is read by Andy Shepherd - ......”

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Oct 26,2016
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Anthony
By: 'Angry'
Oct 26,2016
43 people found
this helpful
Lets hope this review is read by Andy Shepherd - Managing Director of Dexters. I cannot express to all landlords out there to NEVER, EVER rent your property through Dexters. Actually renting or being a tenant - it's all shoddy!! I have rented my flat ...
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Comment on agent fees
We only let Dexters collect rent so the Agents fees for this was 8%, however, all throughout the 3 year contract the tenants didn't pay their rent until at least 10 to 15 days after due date, EACH MONTH. The Accounts department didn't seem bothered by this, therefore I don't think the 8% was deserved especially given the disaster that unfolded upon the end of contract.
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By: Sally Norman
Feb 28, 2020
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Totally not professional not reliable not genuine and not honest, they didn't pass on my 2 offers to the vendors but they accepted another offer same figure as mine from another buyer (they have their own reasons?!!). ...

“I wish I had read the bad comments before on ......”

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Oct 23,2016
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By: 'Honest'
Oct 23,2016
37 people found
this helpful
I wish I had read the bad comments before on this site, they are 100% accurate. Dexters are ruining the market in Isleworth, continuously over valuing properties, not selling any properties, then asking sellers to bring down prices once they have contractually got the names of ...
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Comment on agent fees
Not relevant as they don't seem to get much done and are just ruining the market.
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By: Marilyn
Oct 28, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Isleworth Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“We are tenants in a house in Richmond managed by ......”

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Oct 21,2016
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By: 'Suffering'
Oct 21,2016
47 people found
this helpful
We are tenants in a house in Richmond managed by Dexters. I have never experienced anything like this in my life---they are arrogant, incompetent and sly. The place was in terrible shape when we moved in, dirty windows, rubbish in the back garden, filthy carpeting. ...
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“I sold a flat and purchased a house through this ......”

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Oct 20,2016
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By: 'Jennifer'
Oct 20,2016
0 people found
this helpful
I sold a flat and purchased a house through this office and I can honestly say that they were by far the best agent to deal with in the area, service is brilliant and the team are so helpful The sale of my property was ...
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Comment on agent fees
I got £7000 more than what other agents told me I could get with dexters! Well worth the fee
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By: Marilyn
Oct 28, 2016
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Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you so much for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Marilyn ...

“It's not often I leave reviews, but then again its ......”

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Oct 20,2016
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Harriet
By: 'James'
Oct 20,2016
0 people found
this helpful
It's not often I leave reviews, but then again its not often I experience such amazing professionalism and customer service. I dealt with both Harriet and Sonia, when I let my flat in Twickenham out and on the subsequent re-let. It was seamless and hassle-free ...
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Comment on agent fees
You can't put a price on avoiding a void period, and they achieve a rental value that made the fees pale into insignificance!!
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By: Marilyn
Oct 28, 2016
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Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Marilyn ...

“We have just sold our property in Richmond. Working with ......”

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Oct 12,2016
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Luke
By: 'Richard'
Oct 12,2016
1 people found
this helpful
We have just sold our property in Richmond. Working with Luke and his team at Dexter's was an absolute pleasure....
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Comment on agent fees
Fees were fair and transparent.
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By: Marilyn
Oct 13, 2016
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Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Marilyn ...

“Disappointing, pathetic, awful, rude and lie.The Teddington office has ......”

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Oct 12,2016
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By: 'Catz'
Oct 12,2016
36 people found
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Disappointing, pathetic, awful, rude and lie. The Teddington office has given me nothing but stress. When it came to renewal of my tenancy agreement they told me that they hadn't changed any of the clauses just the rent amount (and pressured me to quickly sign ...
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Comment on agent fees
BAD
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By: Marilyn
Oct 13, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Teddington Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“I would give a minus if I could. The agent ......”

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Oct 06,2016
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By: 'AngryWithTheAgent'
Oct 06,2016
39 people found
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I would give a minus if I could. The agent treated the tenant like nothing. We had an issue with the light bulb in the bedroom that could not be changed. I wrote an email a month ago to the agent who was dealing with ...
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Comment on agent fees
Just like other agency. But totally not worth the money.
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By: Marilyn
Nov 18, 2016
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Dear Sir/Madam, Thank you for your feedback and I am sorry to hear you have not been happy with the service provided. If you could email me directly with further information at [email protected], I would like to look into this matter for you. Kind regards, Marilyn Head of Customer Relations ...

“We have a managed let in Richmond, Surrey. We chose ......”

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Oct 06,2016
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By: 'dextersDNR'
Oct 06,2016
48 people found
this helpful
We have a managed let in Richmond, Surrey. We chose a managed let as we live overseas and thought this would provide additional security for both us and our tenants. There is nothing managed about the service we have experienced from Dexters and Georgina Keywood. ...
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Comment on agent fees
we pay 13pc for a managed let and end up liaising with tenant directly. there is 0 value for money.
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By: Marilyn
Oct 13, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Property Management department. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Please be careful when renting from this agent for Sloane ......”

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Oct 06,2016
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By: 'Sloane'
Oct 06,2016
40 people found
this helpful
Please be careful when renting from this agent for Sloane Court Isleworth, they are just a middle agent and you will end up signing with IRD Homes which live at the same post code and manage the flats; ask before who the contract will be ...
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By: Marilyn
Oct 13, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Isleworth Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

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