82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ...
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Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.
Latest Reviews
View all Reviews 2247
22nd Nov 2024
reviewed by 'Alice'
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
14th Nov 2024
reviewed by 'Guzel'
12th Nov 2024
reviewed by 'Thomas'
13th Sep 2024
reviewed by 'Ed'
19th Aug 2024
reviewed by 'Maryam'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 88% | £73,400 | £9,800,000 |
| Lettings | 80% | 79% | £350 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 476 | 57 | 1033 | 283 | 121 | 17 | 81 | 7 | 68 | 104 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Mar 08,2017
Mar 08,2017
33
people found
this helpful
this helpful
Absolutely terrible estate agents. They currently look after the property which I am a tenant for. Not only do they not give 24 hours notice for call outs, they hire contractors who are shoddy at best. We are still waiting for things in the property to ...
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Comment on agent fees
Excessively high.
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Mar 09, 2017
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(1)
Dear Sir/Madam,
I am very concerned to read your review and keen to discuss this with you.
If you could contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Plews Head of Customer Relations ...
Mar 08,2017
Mar 08,2017
0
people found
this helpful
this helpful
Having dealt with many estate agents in the area I found Dexters the most useful, honest and upfront. Nothing was too much trouble and Jimmy in particular guided me through A to Z....
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Comment on agent fees
Good
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Mar 09, 2017
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(1)
Dear David,
We are delighted to read that our Isleworth Office achieved our aim of delivering a five star service.
Thank you for taking the time to leave your review. We wish you all the best for the future.
Kind regards,
Marilyn Plews Head of Customer Relations ...
Mar 06,2017
Mar 06,2017
0
people found
this helpful
this helpful
Sonia was a key factor in having my flat rented. She was pro-active, attentive, communicative and always polite.
Thanks Sonia!...
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Comment on agent fees
Acceptable - no issues
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Mar 06, 2017
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(1)
Dear Mike,
Thank you very much for your lovely review regarding our Twickenham Office.
Feedback is very important to us and we appreciate you taking time to post this review.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Plews Head of Customer Relations ...
Mar 03,2017
Mar 03,2017
0
people found
this helpful
this helpful
Nathan it has been very helpful while we were looking for a flat.
He is very competent and passionate for his job and willing to help us on our mission.
Thank you very much...
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Comment on agent fees
Probably a bit too high
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Mar 06, 2017
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(1)
Dear Francesco,
Thank you for your review regarding your experience with our Canary Wharf Office.
I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Plews Head of Customer Relations ...
“Never again! Absolutely awful service! Property management department of Dexters ......”
Mar 02,2017
Mar 02,2017
36
people found
this helpful
this helpful
Never again! Absolutely awful service! Property management department of Dexters is as terrible as their lettings. They always blame everything on the landlords and try to push as many tasks on the tenants as possible. They cannot do a single thing right (cannot enter the ...
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Comment on agent fees
NAAttachments
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Mar 11, 2017
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(2)
Dear Marilyn Plews,
Thanks for your reply. I already have your company's final point of view. Unsurprisingly Dexters has not taken any responsibility for anything. Consequently I am taking this case to the small claims court. Again I want draw attention and suggest everyone to AVOID DEXTERS AT ALL COSTS!
Regards ...
Mar 01,2017
Mar 01,2017
0
people found
this helpful
this helpful
Chantel is such a pleasure to deal with; efficient; professional; personable and helpful. A real asset to that company! I wouldn't hesitate going to Chantel for any property related issue....
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Mar 01, 2017
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(1)
Dear Sir/Madam,
Thank you for your feedback. I am the Head of Customer Relations here at Dexters and it is always nice to read about happy customers.
Thank you once again for your kind comments and we wish you all the best for the future.
Kind regards,
Marilyn ...
Mar 01,2017
Mar 01,2017
28
people found
this helpful
this helpful
Very unprofessional! I have come across many estate agents and without doubt they are the worst. They may be a big firm but their growth based on lies and and manipulation. They adopt tactics to get as much money out of you as a tenant, ...
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Comment on agent fees
Overpriced for what you get
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Mar 01, 2017
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(1)
Dear Sir/Madam,
I am concerned to read your review and keen to discuss this with you.
If you could contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
Feb 28,2017
Feb 28,2017
0
people found
this helpful
this helpful
Efficient, honest and very helpful. Always gets the job requested or any problem solved and sorted. Honestly wish all agents were at her standard....
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Feb 28, 2017
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(1)
Dear Sam,
I wanted to say thank you for your kind comments about the service you received from our Canary Wharf office.
We really appreciate you taking time to post this review as feedback is very important to us.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Head of Customer Relations ...
Feb 26,2017
Feb 26,2017
16
people found
this helpful
this helpful
Rendall & Rittner are an absolute disgrace. They have no interest in residents' wishes whatsoever - their own needs come first and then their paymaster Berkeley Homes. The Rendall & Rittner complaints policy is a self-serving joke and they have even censored notes from residents' meetings (2 a ...
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Comment on agent fees
outrageous - 7% increase this year (2017/18) when inflation has been well below 2 % for many years.
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Feb 24,2017
Feb 24,2017
0
people found
this helpful
this helpful
Chantel Morgan has been looking after my property for years. She is super efficient and a pleasure to deal with....
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Feb 28, 2017
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(1)
Dear Suzanna,
Thank you very much for your lovely review regarding our Canary Wharf Office.
Feedback is very important to us and we appreciate you taking time to post this review.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Head of Customer Relations ...
Feb 21,2017
Feb 21,2017
29
people found
this helpful
this helpful
Worse experience ever. Arrogant, rude and unprofessional agent. I contacted Dexter to rent a 2 bed flat with another 2 friends. After the first viewing our agent Aida started to rush us into making an offer, pushing a horrible flat that she thought it's more suitable for ...
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Feb 23, 2017
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(1)
Dear Cristina,
I am concerned to read your review and keen to discuss this with you.
If you could contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
Feb 20,2017
Feb 20,2017
0
people found
this helpful
this helpful
Outstanding work from Julian and the team at Dexters W3. Pleasant, professional and very accommodating with questions and concerns. Could not give a stronger recommendation for anyone considering selling their property. Will sell my second flat with them and consider more transactions in the future ...
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Comment on agent fees
Reasonable and competitive fees.
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Feb 20, 2017
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(1)
Dear Sir/Madam,
Thank you for your review regarding your experience with our Acton office.
I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Plews Head of Customer Relations ...
Feb 18,2017
Feb 18,2017
25
people found
this helpful
this helpful
Shocking - sold my proerty whi;st living in Australia. Gave me a quote they were very confident of achieveing and then within 2 days of house being on market told me it was over-valued by 40k compared to other houses in the market.
Full of ...
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Comment on agent fees
Standard - lied about them too initailkyy
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Feb 20, 2017
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(1)
Dear Sir/Madam,
I am very concerned to read your review and keen to discuss this with you.
If you could please contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Plews ...
Feb 16,2017
Feb 16,2017
0
people found
this helpful
this helpful
Chantel has looked after our properties for a number of years , she is always professional and friendly in her communication with us , always quick to respond to queries and efficient in all dealings ..nothing ever too much trouble ..Tom and Teresa...
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Feb 16, 2017
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(1)
Dear Tom & Teresa,
Thank you for taking the time to leave your five star review.
It is encouraging to hear that our team are doing so well. We have always taken great pride in the service we provide and as a result a large percentage of our clients come to us through word of mouth recommendation.
I have passed your comments onto the Manager so that they can share them with the team. I would like to thank you for your custom and wish you all the best for the future.
Yours sincerely
...
Feb 16,2017
Feb 16,2017
30
people found
this helpful
this helpful
Never again!
Absolutely the worst agency I have ever been in touch with.
They made numerous errors during setting up our rental contract and misrepresented us in numerous occasions towards the landlords. They absolutely take no responsibility for any of their actions and always blame ...
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Comment on agent fees
Average fees
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Feb 16,2017
Feb 16,2017
0
people found
this helpful
this helpful
Natasha and Carly causer look after my property in London.
Very professional and friendly
Not much trouble
Always quick to respond
Nisar Ahmed Tangerine House...
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Feb 06,2017
Feb 06,2017
1
people found
this helpful
this helpful
I recently found a rental property through the Dexters Barnes office and was extremely happy with the service provided from start to finish. I was shown multiple properties by a lovely gentleman named Mark Wiltshire, who was extremely helpful in finding me a property that ...
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Comment on agent fees
Comparable to other fees.
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Feb 07, 2017
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(1)
Dear Becky,
Thank you for your review regarding your experience with our Barnes office.
I am delighted to read that Mark and the team achieved our aim of delivering a five star service to our customers and clients.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jan 31,2017
Jan 31,2017
0
people found
this helpful
this helpful
I had dealings with Georgina Keywood and Sheikh in the last few months and both property managers were extremely helpful.
They have really gone the extra mile.
They are both a real credit to the company....
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Feb 01, 2017
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(1)
Dear Christopher,
Thank you for your review regarding your experience with Dexters.
I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jan 24,2017
Jan 24,2017
31
people found
this helpful
this helpful
I asked Dexters to value my house for a sale market, met with the agent and had a positive feeling about him even though he overpriced my property by approx 40-50k. When asked if he was sure about his valuation he said that ideally ...
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Comment on agent fees
Way too high comparing with other agents in the area
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Jan 24, 2017
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(1)
Dear Sir/Madam,
I am sorry to hear that you are unhappy with Dexters.
If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you.
Kind regards,
Marilyn Head of Customer Relations. ...
Jan 18,2017
Jan 18,2017
32
people found
this helpful
this helpful
Really poor service and very dishonest. Tenancy was not ready on the start date! It hadn't been check by Dexters, they didn't seem to care....
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Comment on agent fees
Bad, as I didn't receive the service that was paid for.
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Jan 16,2017
Jan 16,2017
2
people found
this helpful
this helpful
Pros: - Lee in-branch staff are good
- They're cheaper than the competition...
Cons - ...they're cheaper for a reason.
- Appalling/non existent levels of customer service, multiple phone calls and emails completely ignored on a routine basis by multiple members of staff
- ...
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Comment on agent fees
Monthly and set up fees are lower than other firms. I was charged £60 for a smoke alarm test, which must have involved somebody pressing a couple of buttons for all of 5 seconds, this is probably par for the course though I imagine.
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Mar 31, 2017
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(1)
We are sorry to hear that you are unhappy with the management service provided by Peter James. Having reviewed your file, your comments in respect of our customer service and knowledge of processes are absolutely unfounded. We have acted within our remit as your agent, in accordance with terms and conditions to which you signed your agreement. Regarding your claim to the deposit, no payment could be made, as the tenants were not in agreement. Due process was then followed, and your claim was ...
Jan 12,2017
Jan 12,2017
0
people found
this helpful
this helpful
Dexters are a professional and respectable estate agent. All the staff are amazing and have put themselves out to help us. I recommend this company and will continue to use them going forward. In particular Becci - who is very professional and friendly and was ...
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Comment on agent fees
Very competitive
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Jan 13, 2017
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(1)
Dear Marie,
I just wanted to say thank you for your kind comments about the service you received from our Fulham office.
We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Head of Customer Relations. ...
Jan 05,2017
Jan 05,2017
1
people found
this helpful
this helpful
I have an excellent experience with Laura and team during the sale of my flat off Lavender Hill. Great communication, expert knowledge and maximised the price during the short sales process. The exchange and completion process was extremely smooth with good communication throughout. Ian...
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Comment on agent fees
Competitive
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Jan 09, 2017
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Dear Ian,
Thank you very much for taking the time to leave your review regarding your experience with our Battersea office.
I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations. ...
Dec 23,2016
Dec 23,2016
0
people found
this helpful
this helpful
Dexters South Wimbledon were amazing I have rented a property through them for 2 years they are continually helpful throughout.
All members off staff were professional and very polite. I had a brilliant service and would highly recommend my family and friends to Dexters....
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Comment on agent fees
Good
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Jan 03, 2017
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(1)
Dear Sir/Madam,
I just wanted to say thank you for your kind comments about the service you received from our South Wimbledon office.
We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Head of Customer Relations. ...
Dec 18,2016
Dec 18,2016
39
people found
this helpful
this helpful
Awful service. Blaise was extremely rude and argumentative. I felt she just bullied me into agreeing with the tenancy. When I complained to management, they didn't address it.
Their rental management service is terrible. They get the wrong contractors for the job, use expensive contractors, ...
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Comment on agent fees
Extortionate and unfair terms.
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Dec 19, 2016
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Dear Sir/Madam,
I am really sorry to hear that you have been unhappy with the service provided by our West Ealing Office.
If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn Head of Customer Relations ...
Dec 15,2016
Dec 15,2016
0
people found
this helpful
this helpful
I would definitely recommend Dexters and John Ramirez to anyone wanting to sell a house in the area. John was very friendly and approachable at all times and clearly very experienced and knowledgeable and helped us find a buyer quite quickly in a more challenging ...
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Comment on agent fees
Good
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Dec 19, 2016
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(1)
Dear Lisa,
Thank you for taking the time to leave your review regarding the recent sale of your property through our Clapham office.
We have always taken great pride in the service we provide and as a result a large percentage of our clients come to us through word of mouth recommendation.
I have passed your comments onto the Manager so that they can share them with the team. I would like to thank you for your custom and wish you all the best for the future.
Yours sincerely
Mari ...
Dec 15,2016
Dec 15,2016
11
people found
this helpful
this helpful
My experience of Rendall and Rittner ( rendallandrittner.co.uk ) the Management company for One Osnaburgh st, London, NW1 3DE
A number of leaseholders came forward to report a concierge had been using keys to access their apartments without their permission. The same concierge was also ...
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Dec 14,2016
Dec 14,2016
0
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We would like to express our appreciation to your property management team at Borough High Street branch SE1 for their outstanding services to us for the last 5 years. Your staff aware of the tenants' need and expectancy of us as a landlord i.e. attended ...
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Dec 19, 2016
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(1)
Dear Soony,
Thank you for taking the time to leave your review.
It is encouraging to hear that our team are doing so well. We have always taken great pride in the service we provide and as a result a large percentage of our clients come to us through word of mouth recommendation.
I have passed your comments onto the Manager so that they can share them with the team. I would like to thank you for your custom and wish you all the best for the future.
Yours sincerely
Marilyn Head ...
Dec 14,2016
Dec 14,2016
0
people found
this helpful
this helpful
I recently purchased a property through Dexters on Abbeville Road. Excellent process from first viewing to completion. John has an excellent team brilliantly supported by Hannah, Miranda and Nicole. During the process, I even had pint with them when I bumped into them on a ...
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Comment on agent fees
Not applicable as buying only.
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Dec 19, 2016
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(1)
Dear Sir/Madam,
Thank you very much for taking the time to leave your review regarding your recent purchase through our Clapham Office.
I am delighted to hear that John and the Clapham team achieved our aim of delivering a five star service.
Feedback is very important to us and it is always nice to read about happy customers.
Kind regards,
Marilyn Head of Customer Relations. ...
Dec 12,2016
Dec 12,2016
0
people found
this helpful
this helpful
The staff at Putney branch were polite and courteous. They always got back to me in good time, and explained everything. They also helped to move the purchasing of the property quickly....
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Comment on agent fees
The Agent's Fees were good - not extortionate - very fair.
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Dec 19, 2016
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Dear Kellie,
Thank you for taking the time to leave your review regarding the purchase of your property through our Putney Office.
We pride ourselves on delivering a five star service and I am delighted to read that the Putney team achieved this.
Feedback is very important to us and it is always nice to read about happy customers.
Kind regards,
Marilyn Head of Customer Relations. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden
Best Estate Agent in KT6 
Best Letting Agent in TW7 
