82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ...
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Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.
Latest Reviews
View all Reviews 2247
22nd Nov 2024
reviewed by 'Alice'
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
14th Nov 2024
reviewed by 'Guzel'
12th Nov 2024
reviewed by 'Thomas'
13th Sep 2024
reviewed by 'Ed'
19th Aug 2024
reviewed by 'Maryam'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 88% | £73,400 | £9,800,000 |
| Lettings | 80% | 79% | £350 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 476 | 57 | 1033 | 283 | 121 | 17 | 81 | 7 | 68 | 104 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
May 19,2017
May 19,2017
1
people found
this helpful
this helpful
My experience with these guys was really positive. They listened and took on my absolute list of requirements and deal breakers. I'm very particular about certain things and they were patient and super accommodating to help me find the perfect flat. Thank you Jose and ...
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Comment on agent fees
All fees could always be reduced. But that's business!
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May 19, 2017
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Dear Sue Yen
Many thanks for the great review. The team will be really delighted you have taken the time to post this. Pleased to see that you are settling into your new home. All the very best. Marilyn ...
May 19,2017
May 19,2017
27
people found
this helpful
this helpful
This agency and in particular the agent have "managed" the property we rented for a year. This was the worst experience we could ever dread of. Not only was the agent incapable of dealing with anything, but she was also plainly lying to us. We ...
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Comment on agent fees
Far too expensive given that we made the job by ourselves and given the numerous emails we had to loose time on
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May 26, 2017
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(1)
Dear Sir/Madam,
I am very concerned to read your review and we would value the opportunity to discuss this with you.
If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
May 18,2017
May 18,2017
0
people found
this helpful
this helpful
Sanjay Katiyar is an asset to Dexters, he is very courteous and efficient, he promptly sorted out our problems very quickly and is always available with the correct information for us to deal with our property. Thank you Sanjay for your help.
Christine, landlord...
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May 19, 2017
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Dear Christine, thank you so much for the 5 stars you have awarded to Sanjay. He will be really pleased to read your comments I know. It is so encouraging when customers take the time to acknowledge the great service they receive from us. All the very best Kind regards, Marilyn ...
May 11,2017
May 11,2017
28
people found
this helpful
this helpful
Adam made an appointment to view a property for sale.
He did not show up. Waste of everyone's time!...
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May 19, 2017
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Hello, I am really sorry that Adam did not meet you at your appointment. If you could email me direct with further details, we would really like to discuss this with you. Kind regards Marilyn [email protected] ...
May 10,2017
May 10,2017
29
people found
this helpful
this helpful
If you want to be treated like an idiot, the dexters is the place to go. You'll even keep paying them for any time they treat you like an idiot. What else do you need from a state agent?...
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Comment on agent fees
They even charge to talk, and they're full of shitty talk.
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May 19, 2017
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(3)
Hello, I am really sorry to read your feedback and we would really like to look into this further for you. I'd really appreciate it if you could email me with your full details and specifics of the complaint for us to investigate. I look forward to hearing from you. Kind regards, Marilyn [email protected] ...
May 08,2017
May 08,2017
0
people found
this helpful
this helpful
Mr. Andrew Healy was the Dexters agent responsible for renting our property in Richmond. I was delighted with the service received as he managed the process professionally, efficiently and effectively and his communication with me was exemplary. Nothing was too much trouble....
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Comment on agent fees
Although the fees are higher than my previous agent I believe I am getting a good service.
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May 19, 2017
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Dear Moyra, thank you for your review. Our aim is always to achieve five stars and it is great to Andrew has been rewarded for all his hard work. All the very best, kind regards, Marilyn ...
May 05,2017
May 05,2017
0
people found
this helpful
this helpful
Very efficient staff, always happy to answer the questions that we had regarding the future tenancy and willing to sort out everything quickly. Really recommended....
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May 19, 2017
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Dear Laura, thanks so much for the great comments you have given the Kingston team. They are all very passionate about what they do and will be delighted to see their hard work rewarded with 5 stars! All the very best. Kind regards, Marilyn ...
May 05,2017
May 05,2017
1
people found
this helpful
this helpful
Tom has helped me while I was looking for a flat. He is polite, efficient and welcoming. He is also available to solve all unexpected complexity that can occur during the process of research or of agreement....
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May 19, 2017
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Dear Christian, thanks so much for your feedback and I know Tom will be thrilled to have been awarded 5 stars. These comments are really appreciated and thanks again for taking the time to post the review. Kind regards, Marilyn ...
May 04,2017
May 04,2017
0
people found
this helpful
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Very helpful staff. They have sorted out all the requests that we did during the process of letting. Very recommended....
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May 19, 2017
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Dear Raffaele I was delighted to read your review and I know the Kingston team will be as well. I know that they go out of their way to ensure that all our customers receive the very best service. All the very best. Kind regards, Marilyn ...
May 04,2017
May 04,2017
38
people found
this helpful
this helpful
Very shocked about the unprofessional and rude behaviours of this agent and the staff*.
Calling the the current tenant 'silly' and insist to conduct inspection after 24 hours as Mr. Ryan Morgan suspected that we are 'hiding' something and he thought he has been delayed as ...
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Comment on agent fees
Not worthy.
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May 08, 2017
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(1)
Dear Jason, I am sorry that your experience with Dexters has been disappointing. Although things don't always go as well as expected with all our clients and customers our overall rating on AllAgents and Google is on average over 4.5. As you are aware, we are looking into the points you have raised as it is never our intention to have any unhappy customer. We actively respond to feedback received as we want to ensure that we are constantly working to achieve a 5 star service. Kind regards, ...
May 02,2017
May 02,2017
35
people found
this helpful
this helpful
The property has been fraught with issues, only some of which have been listed below. Due to mismanagement our property was also burgled with no further security measures taken post the event.
As per the contract, the structure of the building is not appropriate. There ...
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Aug 04, 2017
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This is spot on!!!!! They are absolutely shocking. I wish I could go back in time and NEVER go near them again. It's funny that customer relations are asking you to email them. They never care either! The whole company is a sham.
Its also scary how many people seem to have had serious issues with works being done and getting burgled. ...
Apr 28,2017
Apr 28,2017
0
people found
this helpful
this helpful
Since James Brignell is doing great.... all the staff that needed to done from about almost 2 years was finally done in one week thank to him.really professional.... finally. well done. Thanks...
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May 03, 2017
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Dear Nelly, thank you for your comments although I am sorry to read that things had not been going well until James became involved. If you could let me have further details regarding this, I would like to review the earlier dealing with the team. I look forward to hearing from you. Kind regards Marilyn Plews, Head of Customer Relations [email protected] ...
Apr 26,2017
Apr 26,2017
31
people found
this helpful
this helpful
They have been completely useless.
They've been quick to chase us for money and very slow to respond once we've proved we've already paid.
They manage to get every contract wrong, each time someone new joins or leaves - we're currently on revision 4 of the ...
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May 03, 2017
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I am sorry to read that your experience with our Dexters Chiswick office has not been as we would expect it to be.. I would very much like to review this with the office if you could email me with further details at [email protected] and I can then take this up with this office. I look forward to hearing from you. Marilyn Plews, Head of Customer Relations ...
Apr 25,2017
Apr 25,2017
0
people found
this helpful
this helpful
I am very impressed with the service and professionalism of the team at the Acton branch. They have all worked extremely hard and made the process stress free.
Thanks...
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May 03, 2017
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(1)
Dear Julia, Many thanks for taking the time to write a review for our Acton office. We really appreciate your feedback and the 5 stars! Many thanks again. Marilyn Plews, Head of Customer Relations ...
Apr 24,2017
Apr 24,2017
30
people found
this helpful
this helpful
If you want competent and responsive property managers do NOT sign up to this agent.
I had an issue where a nuisance vehicle was parked in my private bay thus leading me to pay for parking elsewhere.
I asked one of the prop managers for ...
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Jun 02, 2017
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The issue had already been resolved so what further is there to do? As if that wan't enough, on Friday evening the 26th of May our boiler packed up. Now we rang on Saturday morning and was told that they will only send a plumber out if another flat in the same block had an issue, failing that call back on Tuesday (of course noone was sent out at the weekend), phoned on Tuesday, they sent someone around who couldn't fix the issue, someone then came on Thursday (different guy) and still could not ...
Apr 19,2017
Apr 19,2017
1
people found
this helpful
this helpful
Lauren has been working for us for almost one year. I am very happy with her service. She has good communication skill and builds good relationship with our tenants....
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Comment on agent fees
Reasonable
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Apr 13,2017
Apr 13,2017
31
people found
this helpful
this helpful
Have moved into our flat on Clapham High street but had to deal with Levi over the phone. Probably the worst experience I've had with an estate agent with his rude attitude over the phone. Will not be dealing with Dexters in future and will ...
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Apr 12,2017
Apr 12,2017
29
people found
this helpful
this helpful
What a pathetic bunch of people. They would set you up with any landlord as long as they make their share and then leave you with him. They won't care to respond to your queries if you had issues with the landlord or with the ...
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Comment on agent fees
They are the worst, only thinking about money, never thinking about people. I am not sure if they hire humans anymore.
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Apr 13, 2017
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Dear Sir/Madam,
I am very concerned to read your review and keen to discuss this with you.
If you could contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
Apr 11,2017
Apr 11,2017
0
people found
this helpful
this helpful
If you are looking for a letting agent that takes care of your property search for you, look no further! Rhys and Amy at Dexters Twickenham are amazing. They listened to what I was looking for in a property and found ones that meeet the ...
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Comment on agent fees
Competitive and resonable.
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Apr 11,2017
Apr 11,2017
32
people found
this helpful
this helpful
I would never use Dexters again. I rented a flat for 2 years Shortly after moving in, I reported faulty wiriing, among other more minor problems. After months of no action, I reported the matter to my local council unde Health and Safety law. After a ...
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Apr 12, 2017
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(1)
Dear Mark,
I am very concerned to read your review and keen to discuss this with you.
If you could contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 30,2017
Mar 30,2017
33
people found
this helpful
this helpful
Straight up awful to tennants. No idea how to manage the property. Then they try to charge you for a reference going forward. Avoid at all costs unless you like not being happy....
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Apr 05, 2017
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Dear Brad,
I am concerned to read your review and keen to discuss this with you.
If you could contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 24,2017
Mar 24,2017
1
people found
this helpful
this helpful
I recently moved to London and was overwhelmed with the cluster of Estate Agents, when dealing with Peter James I experienced a full professional service which was within my budget, I would highly recommend this agent to suit all budget and needs and a professional ...
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Comment on agent fees
The agent fees are very competitive compared to the other high street agents
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Mar 22,2017
Mar 22,2017
0
people found
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We have been very lucky to have Henry as our agent, he has been professional and clear from the very beginning. Everything went smooth and when we needed him he has always helped us. A special asset for his company!...
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Mar 27, 2017
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(1)
Dear Matteo,
Thank you very much for taking the time to leave your five star review regarding our Maida Vale Office.
I have passed your comments onto the Manager so he can share them with the team. I would like to thank you for your custom and wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 21,2017
Mar 21,2017
0
people found
this helpful
this helpful
We have had fantastic service from Dexters Sunbury. Fadi is extremely proffessional and nothing too much trouble. would highly recommend....
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Comment on agent fees
Good
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Mar 23, 2017
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(1)
Dear Emma,
Thank you for your review regarding your experience with our Sunbury Office.
I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
“Wonderfully swift transaction. Alfie was amazing! Extremely professional and great ......”
Mar 21,2017
Mar 21,2017
0
people found
this helpful
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Wonderfully swift transaction. Alfie was amazing! Extremely professional and great with communication and keeping us reassured. Nothing was ever too much or a hassle. Lovely manner and enthusiasic on meeting, always returned updates when stated....
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Comment on agent fees
Fair
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Mar 23, 2017
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Dear Nicole & Isaac,
I wanted to say thank you for your kind comments about the service you received from our Streatham Office.
We really appreciate you taking time to post this review as feedback is very important to us.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 18,2017
Mar 18,2017
0
people found
this helpful
this helpful
Elmira is helpful and competent. Whenever the problem arises she is there n quickly sort it out efficiently, always willing to help. The whole branch staffs are very pleasant. Brilliant!...
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Comment on agent fees
Could be lower!
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Mar 23, 2017
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Dear Sir/Madam,
Thank you very much for your lovely review regarding our Canary Wharf Office.
Feedback is very important to us and we appreciate you taking time to post this review.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 17,2017
Mar 17,2017
0
people found
this helpful
this helpful
Andrew has assisted me in finding suitable tenants for my property. He is very professional and a good communicator. I feel confident to say that I trust him with the management of my property....
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Mar 23, 2017
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Dear Vangelis,
We are delighted to read that our Fulham Office achieved our aim of delivering a five star service.
Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 14,2017
Mar 14,2017
33
people found
this helpful
this helpful
This is the worst estate agent I came across in 7 years living in London. I moved out from the flat I lived in for 3 months and decided to move out to live with my girlfriend. I found a replacement but they told me on the ...
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Comment on agent fees
That's a rip off. The most expensive I've ever had.
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Mar 08,2017
Mar 08,2017
0
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Nathan Walter was very polite and friendly, also super helpful which made renting process fast and the whole experience very pleasant....
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Mar 08, 2017
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Dear Egle,
I wanted to say thank you for your kind comments about the service you received from our Canary Wharf Office.
We really appreciate you taking time to post this review as feedback is very important to us.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 08,2017
Mar 08,2017
0
people found
this helpful
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I am very happy with the service provided by Chantel. She is extremely helpful and patient. I would definitely recommend her to a friend....
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Comment on agent fees
Fair price
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Mar 08, 2017
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Dear Grace,
Thank you very much for your lovely review regarding our Canary Wharf Office.
Feedback is very important to us and we appreciate you taking time to post this review.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Plews Head of Customer Relations ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden
Best Estate Agent in KT6 
Best Letting Agent in TW7 
