Dexters
4/5, 2247 reviews
79% recommended
82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ... show more Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 82% 88% £73,400 £9,800,000
Lettings 80% 79% £350 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
476 57 1033 283 121 17 81 7 68 104
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Alex and Noah delivered a sound professional service, finding a ......”

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Oct 09,2017
Minithumbup
Alex
By: 'Chris.'
Oct 09,2017
0 people found
this helpful
Alex and Noah delivered a sound professional service, finding a new tenant within a very short timeframe. Just as it 'said on the tin'....
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Comment on agent fees
Fair
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By: Marilyn
Oct 17, 2017
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Dear Chris, We are delighted to read that our Richmond Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Being new to the UK from Canada , I needed to ......”

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Oct 07,2017
Minithumbdown
By: 'Rena'
Oct 07,2017
38 people found
this helpful
Being new to the UK from Canada , I needed to find a place to live as quickly as possible and didn't have much time to ''shop'' around and find the right agency. When I moved in and eventually settled into my flat a couple of ...
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By: Marilyn
Oct 17, 2017
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Dear Rena, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“We sold and bought through Dexters. During the whole process ......”

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Oct 05,2017
Minithumbup
By: 'The'
Oct 05,2017
1 people found
this helpful
We sold and bought through Dexters. During the whole process we felt supported, listened to and well informed. Our emails were always answered and our phone calls returned swiftly. The staff worked very hard and as a team, fully communicating with each other. Which is ...
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Comment on agent fees
We managed to negotiate a rate that was somewhere in the middle.
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By: Marilyn
Oct 17, 2017
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Dear The Clarks, I am writing to say thank you for your kind comments about the service you received from our Hampton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“I find Nathan very polite and helpful. He is always ......”

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Oct 05,2017
Minithumbup
Nathan
By: 'Siri'
Oct 05,2017
0 people found
this helpful
I find Nathan very polite and helpful. He is always willing to assist in every way he can. True professional....
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Comment on agent fees
Very fair commission.
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By: Marilyn
Oct 17, 2017
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Dear Siri, Thank you very much for your great review regarding our Canary Wharf Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“Chantel was very proactive and helped me to find a ......”

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Oct 05,2017
Minithumbup
Chantel
By: 'Kit'
Oct 05,2017
0 people found
this helpful
Chantel was very proactive and helped me to find a new tenant within a matter of days. Her actions were swift, clear and concise. Made this procedure much easier to deal with....
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Comment on agent fees
Good
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By: Marilyn
Oct 17, 2017
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Dear Kit, Thank you very much for your great review regarding our Canary Wharf Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“Having been a Tennant for four years with a Property ......”

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Oct 02,2017
Minithumbup
Sheikh
By: 'Elvyn'
Oct 02,2017
1 people found
this helpful
Having been a Tennant for four years with a Property we found through Dexters I have been delighted with the Management of the property by Thamesview. The more recent arrival of Sheik Mohsin into the management team has further enhanced the service I have been ...
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By: Marilyn
Oct 03, 2017
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Dear Elvyn, I am writing to say thank you for your kind comments about the service you received from our Teddington Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“We have been most impressed with the professional and helpful ......”

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Sep 29,2017
Minithumbup
By: 'Steve'
Sep 29,2017
1 people found
this helpful
We have been most impressed with the professional and helpful service we have had from Ben and his team at Dexters in Kingston who have worked hard to get several viewings and two offers for our house in New Malden during a very difficult time ...
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Comment on agent fees
The fees are comparable to other agents.
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By: Marilyn
Oct 02, 2017
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Dear Steve and Pat, Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“We have been tenants with Dexters for 5 years now and ......”

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Sep 27,2017
Minithumbup
Sheikh
By: 'Lucy'
Sep 27,2017
1 people found
this helpful
We have been tenants with Dexters for 5 years now and can honestly say that the service and attention we have received has been fantastic. Particularly our property manager Sheikh is so courteous, professional and any needs or queries we have had have been dealt with ...
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Comment on agent fees
Good
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By: Marilyn
Sep 27, 2017
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Dear Lucy, We are delighted to read that our Teddington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“I don't often leave reviews, but I have to comment ......”

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Sep 26,2017
Minithumbup
Becca
By: 'Johanne'
Sep 26,2017
2 people found
this helpful
I don't often leave reviews, but I have to comment on the outstanding service I received from the Dexters Branch in Bloomsbury. This is such a friendly and welcoming office, where, frankly you have the feeling that nothing is too much trouble. It was Becca ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Marilyn
Sep 27, 2017
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Dear Johanne, Thank you very much for your great review regarding our Bloomsbury Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“Bethany was so valuable to me when dealing with what ......”

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Sep 21,2017
Minithumbup
Bethany
By: 'Ian'
Sep 21,2017
1 people found
this helpful
Bethany was so valuable to me when dealing with what turned out to be quite a difficult tenant. Her advice and help least to a successful outcome...
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By: Marilyn
Sep 27, 2017
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Dear Ian, I am writing to say thank you for your kind comments about the service you received from our Surbiton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“The most painful sale ever for both Dexters and myself ......”

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Sep 21,2017
Minithumbup
Alex
By: 'Marianna'
Sep 21,2017
1 people found
this helpful
The most painful sale ever for both Dexters and myself but we have done it!! They have been patient more than myself and positive about the final outcome which, at many stages, seemed impossible to see the end of. I am ever so grateful for ...
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Comment on agent fees
Fees justified for London market
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By: Marilyn
Sep 27, 2017
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Dear Marianna, Thank you for your review regarding your experience with our West Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Patrick is a pleasure to deal with. He is extremely ......”

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Sep 20,2017
Minithumbup
Patrick
By: 'TD'
Sep 20,2017
0 people found
this helpful
Patrick is a pleasure to deal with. He is extremely helpful, efficient and knowledgable. His approach is one of calm expertise - a world away from my experience with other agents. He doesn't shy away from taking on responsibilities that facilitate the smooth negotiations between ...
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By: Marilyn
Sep 27, 2017
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Dear TD, We are delighted to read that our Dexters achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Moved to London with a need to find a single ......”

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Sep 18,2017
Minithumbup
By: 'Maddie'
Sep 18,2017
0 people found
this helpful
Moved to London with a need to find a single bed apartment ASAP - after multiple nightmarish experiences with many different Letting agencies (Portico, Foxtons, Cluttons, etc) I walked into Dexters, and Henry helped set up a viewing based on my specifications within 30 minutes, and ...
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Comment on agent fees
Expensive, but in keeping with most agency fees for the N1 area.
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By: Marilyn
Sep 27, 2017
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Dear Maddie, I am writing to say thank you for your kind comments about the service you received from our Islington Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Very positive experience. The agents were extremely supportive and kind. ......”

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Sep 13,2017
Minithumbup
Dawid
By: 'AM'
Sep 13,2017
1 people found
this helpful
Very positive experience. The agents were extremely supportive and kind. The whole process went very smoothly. I highly recommend their service....
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By: Marilyn
Sep 15, 2017
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Dear AM, Thank you for your review regarding your experience with our West Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“We moved into a property who dealth with a different ......”

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Sep 11,2017
Minithumbdown
Nathan
By: 'clara'
Sep 11,2017
42 people found
this helpful
We moved into a property who dealth with a different agent at the time, found out dexters has taken over that agent when we moved out, found staff awfully rude and ignorant, specially branch manager, all they ever cared for was alot of unnecessary charges ...
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By: Marilyn
Sep 15, 2017
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Dear Clara, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“Given the cost we expected a lot more from our ......”

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Sep 09,2017
Minithumbdown
By: 'Matt1983'
Sep 09,2017
42 people found
this helpful
Given the cost we expected a lot more from our agent. Communication was poor, another couple showed up for a viewing after we had paid our deposit, we were issued multiple iterations of the contract with no explanation as to why, despite having finalised the ...
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Comment on agent fees
Very bad - so expensive especially considering what they delivered
Was this helpful? Yes
By: Marilyn
Sep 15, 2017
View all comments (1)
Dear Matt, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“I received a complaint from one of my letters about ......”

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Sep 08,2017
Minithumbdown
By: 'PiedthePiper1'
Sep 08,2017
3 people found
this helpful
I received a complaint from one of my letters about a rude and pushy agent that came into her apartment and proceeded to shout obscenities at her. Upon lodging a complaint, I was told that she was the one who caused the problem. I plan ...
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“I found the staff friendly and professional. Would highly recommend ......”

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Sep 04,2017
Minithumbup
Georgia
By: 'Amanda'
Sep 04,2017
1 people found
this helpful
I found the staff friendly and professional. Would highly recommend if you are thinking of selling. The Fulham branch staff took all the stress out of this process....
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Comment on agent fees
Value for money.
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By: Marilyn
Sep 04, 2017
View all comments (1)
Dear Amanda, Thank you very much for your great review regarding our Fulham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“Kayleigh has been managing my property at Flat 10 Garland House, ......”

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Sep 03,2017
Minithumbup
Kayleigh
By: 'Beverly'
Sep 03,2017
1 people found
this helpful
Kayleigh has been managing my property at Flat 10 Garland House, Royal Quarter, Kingston, for some months now and I have found her to be efficient and professional. I am happy to leave my property in her hands....
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Comment on agent fees
A bit on the high side.
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By: Marilyn
Sep 04, 2017
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Dear Beverly, I am writing to say thank you for your kind comments about the service you received from our Kingston Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Very unorganised and incompetence. They do not reply to emails ......”

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Sep 01,2017
Minithumbdown
By: 'frustrating'
Sep 01,2017
38 people found
this helpful
Very unorganised and incompetence. They do not reply to emails and they completely ignore you when you ring in. I had to tell several members of staff the same issue and nothing was done to be resolved. After 6 months when I finally got through. I ...
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“No hot water for the last 7 days...and counting!!! No ......”

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Sep 01,2017
Minithumbdown
Charles
By: 'Parmita'
Sep 01,2017
5 people found
this helpful
No hot water for the last 7 days...and counting!!! No idea when this basic necessity will be available again!!!bThis is the level of property management services they provide! Absolutely disgrace....
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“I rented a flat for 14 months through dexters, it was ......”

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Aug 30,2017
Minithumbdown
By: 'Anon.'
Aug 30,2017
46 people found
this helpful
I rented a flat for 14 months through dexters, it was the worst experience I've ever had. The agency didn't speak to each other and we were all told different things, we then were made to pay extra rent at the end of our tenancy due ...
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Comment on agent fees
Not worth paying as they didn't do anything for us apart from make us pay more money for their mistakes.
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By: Marilyn
Sep 04, 2017
View all comments (1)
Dear Sir/Madam, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“After not knowing what Estate Agent to go to after ......”

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Aug 30,2017
Minithumbup
By: 'Fraser'
Aug 30,2017
0 people found
this helpful
After not knowing what Estate Agent to go to after relocating to Brockley SE London due to the vast amount of agents within this area I was extremely impressed with a gentleman called Alvin, his professionalism and going above and beyond helping me with my ...
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Comment on agent fees
very competitive
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“Excellent service from the staff at Dexters Fulham - they ......”

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Aug 24,2017
Minithumbup
By: 'Rob'
Aug 24,2017
1 people found
this helpful
Excellent service from the staff at Dexters Fulham - they kept me informed throughout the sales process, were clear and gave great advice when I asked them...so much better than any estate agents we have ever used. Will use them again. Many thanks...
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Comment on agent fees
Very fair fees and excellent service - first class
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“I am a tenant through the teddington branch and I ......”

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Aug 24,2017
Minithumbup
Sheikh
By: 'Teddington'
Aug 24,2017
1 people found
this helpful
I am a tenant through the teddington branch and I have received exceptional customer service from Sheikh in property management....
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Comment on agent fees
NA
Was this helpful? Yes
By: Marilyn
Aug 24, 2017
View all comments (1)
Dear Sir/Madam, Thank you very much for taking the time to leave your five star review. It is pleasing to read that Sheikh and our Property Management Team have achieved our aim of delivering a five star service. Kind regards, Marilyn Head of Customer Relations ...

“I rented a flat in Lambeth Road. Reported faults were ......”

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Aug 23,2017
Minithumbdown
By: 'Marco'
Aug 23,2017
44 people found
this helpful
I rented a flat in Lambeth Road. Reported faults were ignored. I was repeatedly told by the agent that they were unable to act, because the landlord insisted on personally approving comissionef repairs , and did not respond to them. The manager seemed to think this ...
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Comment on agent fees
Stealth
Was this helpful? Yes
By: Marilyn
Aug 24, 2017
View all comments (1)
Dear Marco, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“I called Dexters to discuss a two bedroom next door ......”

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Aug 18,2017
Minithumbdown
By: 'Graeme'
Aug 18,2017
44 people found
this helpful
I called Dexters to discuss a two bedroom next door to the property I already rent on Shacklewell Lane. I currently reside in a one bed that I shared with my partner and now as we are divorcing i felt I needed a change in ...
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Comment on agent fees
I wouldn't pay this Agent fees. You pay fees to r a level of service, that sadly this agenet wouldn't warrant.
Was this helpful? Yes
By: Graeme
Aug 21, 2017
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Dear Marilyn, Many thanks for your generic email (with name change) it would firstly help as customer service Manager to spell the name of the person correctly. Offering a sense to myself that this report matters somewhat to Dexters. I am unsure what you could do to change the above? as it will not result In me securing the property, so I will offer a word of advice to Dexters. Being personable to those you may deem "not right" is judging and offensive. Estate Agents are a dying breed an ...

“Dexters, West Ealing have been renting out my flats for 4 ......”

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Aug 15,2017
Minithumbup
Jourdain
By: 'Barry'
Aug 15,2017
1 people found
this helpful
Dexters, West Ealing have been renting out my flats for 4 years. I have found there service excellent and professional. I would like to thank Jourdain and Daniel and the staff at the West Ealing branch for the help they have given me....
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Comment on agent fees
Good
Was this helpful? Yes
By: Marilyn
Aug 16, 2017
View all comments (1)
Dear Barry, Thank you very much for your great review regarding our West Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“I rented a property thinking I was going to be ......”

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Aug 15,2017
Minithumbdown
Director
By: 'Esther'
Aug 15,2017
45 people found
this helpful
I rented a property thinking I was going to be more protected if I did it through an agency but I was wrong. I've came with problems with my landlord (house infested by cockroaches, landlord getting into the property without me on it...) and they ...
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Comment on agent fees
Don't remember his name, but when I popped in to speak with someone he was all the time (while I was speaking to him) looking to other customers (not even to my face) and pretending he was listening to me and solving my problem. Which he didn't. Please, remember contact face to face to a person while speaking, they will feel more listened. Terrible service, and even worst for being a Director from the branch of a agency.
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“Shocking customer service from start to finish. I will never ......”

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Aug 14,2017
Minithumbdown
By: 'Stell'
Aug 14,2017
45 people found
this helpful
Shocking customer service from start to finish. I will never use this company again - to let, buy or rent. Offices do not speak to one another and the staff are downright arrogant....
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Comment on agent fees
Lots of hidden fees
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By: Marilyn
Aug 15, 2017
View all comments (1)
Dear Stell, I am sorry to read your review. I have been unable to locate your details on our database and would appreciate it therefore if you could please let me have further details. Please email me at [email protected] Kind regards, Marilyn Head of Customer Relations ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

Awards won by Dexters

Regional Awards won by Dexters

Individual Branch Awards

London, KT6

London, TW7



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