82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ...
show more
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.
Latest Reviews
View all Reviews 2247
22nd Nov 2024
reviewed by 'Alice'
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
14th Nov 2024
reviewed by 'Guzel'
12th Nov 2024
reviewed by 'Thomas'
13th Sep 2024
reviewed by 'Ed'
19th Aug 2024
reviewed by 'Maryam'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 88% | £73,400 | £9,800,000 |
| Lettings | 80% | 79% | £350 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 476 | 57 | 1033 | 283 | 121 | 17 | 81 | 7 | 68 | 104 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Jun 13,2018
Jun 13,2018
0
people found
this helpful
this helpful
Dexters were managing agent on my previous property, they were helpful and courteous. Recently dealt with Lauren who was excellent. I would recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 19, 2018
View all comments
(1)
Dear Lucy,
I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Battersea Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future.
Kind regards
Marilyn
Head of Customer Relations ...
Jun 10,2018
Jun 10,2018
12
people found
this helpful
this helpful
For 10 months I have dealt with incompetence being lied to and being tricked to believing I am dealing with professionals. Instead I live in a rodent infested house (that was reported first week I moved in) with a toilet that smells like a sewer ( reported ...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
Jun 15, 2018
View all comments
(1)
Dear Sir/Madam,
Thank you for your review, however I am very sorry to read that you have been unhappy with our Property Management Team. I have passed your comments onto the Property Management Director, Georgina, who has advised me that she will be in contact with you next week regarding this matter. If you have any further queries, please don't hesitate to contact me at [email protected]. In the meantime I would like to thank you for bringing this to our attention.
...
Jun 09,2018
Jun 09,2018
0
people found
this helpful
this helpful
Chloe was very helpful in my search for a property. She kept me and my selling agent regularly updated with progress and was always friendly and cheerful. I can't recommend her enough....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 15, 2018
View all comments
(1)
Dear Helene,
Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future.
Kind regards
Marilyn
Head of Customer Relations ...
Jun 05,2018
Jun 05,2018
8
people found
this helpful
this helpful
From start to finish, Dexter's lied about their capabilities and the market. They are cowboys and I ripped up the contract as soon as this was evident. I would encourage people to avoid them at all costs. I would give them Zero star rating if ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06, 2018
View all comments
(1)
Dear Sir/Madam,
We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from your review, if you could contact me at the following email address with the details I would appreciate it.
[email protected]
In the meantime, I would like to thank you for bringing this to our attention.
Yours sincerely
Marilyn
Head of Customer Relations ...
Jun 04,2018
Jun 04,2018
0
people found
this helpful
this helpful
Although we didn't end up renting the property advertised we just wanted to say thank you to Nathan Walters as an agent.
He was extremely professional, friendly and helpful.
He didn't make you feel pressured into the property but was more than happy to answer ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06, 2018
View all comments
(1)
Dear Alberto and Rebecca,
Having read your review, we would like thank you for your feedback about Nathan from our Wapping Office. Our service levels are very important to us, and recognition for the team's hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future.
Kind Regards
Marilyn
Head of Customer Relations ...
Jun 01,2018
Jun 01,2018
10
people found
this helpful
this helpful
We put in an offer and told it was accepted so we also paid a deposit to take the property off the market.
After a couple of days, the property could still be found on various websites despite paying close to £1K so we followed ...
read full review
read full review
Comment on agent fees
Considering the result, fees seem rather inflated.
Was this helpful?
Yes
Yes
Jun 04, 2018
View all comments
(1)
Dear Sir/Madam,
I am very concerned to read your review and we would value the opportunity to discuss this with you. As I am unable to find your details from your feedback, if you could contact me at [email protected] and provide me with more contact details, I would like to look into this matter on your behalf.
Kind regards,
Marilyn
Head of Customer Relations ...
May 29,2018
May 29,2018
11
people found
this helpful
this helpful
We were tenants at an E14 flat in Canary Wharf for 5 years. The flat was managed by Field and Sons which was acquired by Dexters. When Dexters took over, the nightmare started. A broken shower for example took three months to be fixed! We had ...
read full review
read full review
Comment on agent fees
The agent's fees are very high given their poor service and unprofessional conduct.
Was this helpful?
Yes
Yes
Jun 01, 2018
View all comments
(1)
Dear Sir/Madam,
Thank you for leaving your review, however I am very sorry to read that you have been unhappy regarding your experience with our Canary Wharf office. I understand that you are now in contact with Property Management Director, Carly, who has advised me that she is aware of this matter and is currently looking into this.
If you have any further queries, please do not hesitate to contact me at the email address as below. Once again, I would like to thank you for bringing thi ...
May 23,2018
May 23,2018
12
people found
this helpful
this helpful
You may notice that all the positive reviews for Dexters are from landlords, because they're the only ones getting a good deal. My partner and I rented an expensive two bed property in Richmond and were required to pay a £3000 deposit and around £500 in arbitrary ...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
May 23, 2018
View all comments
(1)
Dear Sir/Madam,
Thank you for your review, however I am very sorry to read that you have been unhappy regarding your experience with our Richmond office. As I am unable to find your details from your review, if you could please contact me at [email protected], I will look into this matter on your behalf.
In the meantime, I would like to thank you for bringing this to our attention.
Yours Sincerely
Marilyn
Head of Customer Relations ...
May 22,2018
May 22,2018
0
people found
this helpful
this helpful
I needed to rent my flat out without delay. I was given a realistic quote from the letting agents at Dexters Acton, and as a result we found a professional tenant within a fortnight. I have been supported by staff who have kept me up ...
read full review
read full review
Was this helpful?
Yes
Yes
May 23, 2018
View all comments
(1)
Dear Dave,
We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars.
We hope we can be of assistance again in the future and would like to wish you all the best.
Kind Regards
Marilyn
Head of Customer Relations ...
May 21,2018
May 21,2018
0
people found
this helpful
this helpful
We received excellent service from the Peter James team for both selling our old home and buying our new one.
Maria and Demi offered an excellent knowledge of the local area and were both friendly and extremely supportive in helping us to work through the ...
read full review
read full review
Comment on agent fees
Clear and fair fee structure
Was this helpful?
Yes
Yes
May 18,2018
May 18,2018
3
people found
this helpful
this helpful
I have been letting my property through Dexter's ever since they took over from Thamesview in 2016. Anthony Wozniak has been my principal contact since 2017: I cannot compliment him enough on his excellent communication, his readiness to explain the finer points of a tenancy agreement and ...
read full review
read full review
Was this helpful?
Yes
Yes
May 23, 2018
View all comments
(1)
Dear Azodi,
We appreciate you taking the time to submit your review regarding the service you received from our Maida Vale Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service.
We wish you all the very best for the future.
Kind regards
Marilyn
Head of Customer Relations ...
May 16,2018
May 16,2018
16
people found
this helpful
this helpful
Avoid this real Estate company at all costs else you will regret at the end of tenancy like me.
Rented 1 bed through them for a long term tenancy (3 years) and recently changed apartment. Got the apartment professionally cleaned where two cleaners i hired spent 7 hours ...
read full review
read full review
Comment on agent fees
Bad
Was this helpful?
Yes
Yes
May 21, 2018
View all comments
(3)
yes, i had multiple rounds of discussion and in the end i gave up as it was not worth my time. So, ended up paying £120 to Dexters when I had already got the apartment professionally cleaned. I am sure you can get all the details from my property manager if you wish but i am not wasting any more of my time behind you guys. Happy to update my review if you actually go into my case and do something about the £120 charge I paid. ...
May 15,2018
May 15,2018
1
people found
this helpful
this helpful
In my role acquiring residential properties for clients I have used Peter James (Blackheath Standard) on a number of occasions.
I deal mainly with Demi and Maria and I have found them both to be highly professional with an extensive knowledge of the local market.
...
read full review
read full review
Was this helpful?
Yes
Yes
May 11,2018
May 11,2018
0
people found
this helpful
this helpful
I had an excellent experience with Dexters selling my first flat in Borough. Great advice throughout. Thank you to Tom and Charlotte...
read full review
read full review
Comment on agent fees
Worth every penny
Was this helpful?
Yes
Yes
May 14, 2018
View all comments
(1)
Dear Tim,
I am writing to say thank you for your kind comments about the service you received from our London Bridge Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards
Marilyn
Head of Customer Relations ...
May 10,2018
May 10,2018
13
people found
this helpful
this helpful
We have rented our house via Dexters. From the very start things went wrong: they assured us that was a right rent to ask but one!! week after signing the the contract started pressing us into reducing the rent. At the end the rent we ...
read full review
read full review
Comment on agent fees
12 emails=£2500
Was this helpful?
Yes
Yes
May 11, 2018
View all comments
(1)
Dear Mrs Turnbull,
I am very sorry to read that you have been unhappy regarding your experience with Dexters. I understand that you have now spoken to the Property Management Director, Lee Porter and that she has been dealing with this matter for you.
However, if you have any further queries, please don't hesitate to contact me at [email protected].
Yours Sincerely,
Marilyn
Head of Customer Relations ...
May 08,2018
May 08,2018
12
people found
this helpful
this helpful
The worst experience ever after 6 years in London. They were just worried about my signature in the contract. Lack of information, very poor customer service, apathy...they didn't inform us about a big issue in the property. Absolutely frustrated due to their behaviour on us. ...
read full review
read full review
Was this helpful?
Yes
Yes
May 11, 2018
View all comments
(1)
Dear Sir/Madam,
We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from your review, if you could contact me at the following email address with the details I would appreciate it.
My email address is [email protected]
Yours Sincerely
Marilyn
Head of Customer Relations ...
May 03,2018
May 03,2018
13
people found
this helpful
this helpful
I contracted with Dexters Fulham to sell my house. Initially they whole heartedly supported my initial asking price, but within weeks were relentlessly on the phone to reduce the price. By the end of my contract with them they had gone from agreeing £635k was ...
read full review
read full review
Comment on agent fees
High.
Was this helpful?
Yes
Yes
May 10, 2018
View all comments
(1)
Dear Sir/Madam,
We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from your review, if you could contact me at the following email address with the details I would appreciate it.
Yours Sincerely
Marilyn
Head of Customer Relations
[email protected] ...
May 03,2018
May 03,2018
11
people found
this helpful
this helpful
Every time we had to deal with Dexters there was always a problem.
When we were first moving in a inventory check had been booked by one of the estate agents. When we emailed to confirm the date and time the day before, it turns ...
read full review
read full review
Comment on agent fees
Rip off.
Was this helpful?
Yes
Yes
May 11, 2018
View all comments
(1)
Dear Anne,
We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from your review, if you could contact me at the following email address I would appreciate it. I have passed your comments onto the Director of the office, Peter, who will then be in contact.
My email address is [email protected]
Yours Sincerely
Marilyn
Head of Customer Relations ...
Apr 30,2018
Apr 30,2018
13
people found
this helpful
this helpful
We moved into our flat on 30th September. When we arrived the property was filthy - faeces marks in the toilet, dust everywhere. The property was also advertised as unfurnished but the previous tenants had left a load of furniture which Dexters had not removed. ...
read full review
read full review
Comment on agent fees
We should not have had to pay any fees - no inventory was taken when we moved in to the property and Dexters ignored our complaints sometimes for weeks at a time.Attachments
Was this helpful?
Yes
Yes
May 02, 2018
View all comments
(1)
Dear Miss Taylor,
Thank you for taking the time to post your review, however I am really sorry to read your comments regarding your experience with Dexters. I have been in contact with the Head of Property Management, who I understand is currently looking into the matter for you. If I could be of any further assistance to you please don't hesitate to contact me at [email protected].
Yours Sincerely
Marilyn
Head of Customer Relations ...
Apr 27,2018
Apr 27,2018
0
people found
this helpful
this helpful
I received really good service from the Paddington branch, great team especially Billy and Tom. I'd certainly recommend them....
read full review
read full review
Was this helpful?
Yes
Yes
May 02, 2018
View all comments
(1)
Dear Sir/Madam,
Thank you very much for your great review regarding our Paddington Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
I would also like to refer you to Google reviews which is the most visited site for feedback by our customers who have received a great service from us.
Kind regards
Marilyn
H ...
Apr 26,2018
Apr 26,2018
10
people found
this helpful
this helpful
For £1800 a month, it's daylight robbery. The property was rented out to us on a two year agreement with the promise that this summer the agency would advertise for a tenant as our housemate is finishing uni. I have been made aware Dexter's doesn't provide ...
read full review
read full review
Comment on agent fees
No comment
Was this helpful?
Yes
Yes
May 02, 2018
View all comments
(1)
Dear Sir/Madam,
We are sorry to read your comments regarding your experience with Dexters. After speaking with the Director of the office, Sonia, I understand that she has now responded to the matter with you directly.
Thank you for taking the time to provide your feedback.
Yours Sincerely
Marilyn
Head of Customer Relations ...
Apr 26,2018
Apr 26,2018
1
people found
this helpful
this helpful
Chloe has been of great assistance in our property search. Good honest advice and timely responses to all our enquiries. A hugely personable member of the team. I would highly recommend Dexter's Kingston....
read full review
read full review
Was this helpful?
Yes
Yes
May 02, 2018
View all comments
(1)
Dear Sarah,
I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kingston Office. I would also like to refer you to Google reviews which is the most visited site for feedback by our customers who have received a great service from us.
Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future.
Kind ...
Apr 24,2018
Apr 24,2018
0
people found
this helpful
this helpful
Raxma was very friendly and attentive and followed up on any queries I had promptly as well as provided advice to guide me through the process in finding a new home....
read full review
read full review
Was this helpful?
Yes
Yes
May 02, 2018
View all comments
(1)
Dear Nora,
Thank you for your review regarding your experience with Raxma at our Paddington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would also like to refer you to Google reviews which is the most visited site for feedback by our customers who have received a great service from us.
Thank you once again for taking time to submit your feedback and wish you all the very best for the future.
Kind regards
Marilyn
Head of Custome ...
Apr 24,2018
Apr 24,2018
0
people found
this helpful
this helpful
During my apartment search I looked at apartments in the Notting Hill, Paddington & Maida Vale areas in London. Overall was really happy with the help by the agents in all these 3 locations. Namely : (Raxma, Paddington Branch, Matthew Morgan: Maida Vale Branch, Barrington, Notting Hill Branch). ...
read full review
read full review
Comment on agent fees
In Line with the market fees
Was this helpful?
Yes
Yes
May 02, 2018
View all comments
(1)
Dear Rishabh,
Having read your review, we would like thank you for your feedback about our Paddington Office. Our service levels are very important to us, and recognition for the team's hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future.
Kind Regards,
Marilyn
Head of Customer Relations ...
Apr 19,2018
Apr 19,2018
0
people found
this helpful
this helpful
Having dealt with Dexters Kirk Smith, I can't praise highly enough the professionalism and help showed. I would definitely say ask for him if you are looking at any of their properties. Keep up the great work Kirk....
read full review
read full review
Comment on agent fees
Could always be better
Was this helpful?
Yes
Yes
Apr 20, 2018
View all comments
(1)
Dear Chris,
We greatly appreciate you putting aside the time to submit a review about our Kingston Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. I would also like to refer you to Google reviews which is the most visited site for feedback by our customers who have received a great service from us.
We hope we can be of assistance again in the future and would like to wish you all the best.
Kind Regards,
Mar ...
Apr 19,2018
Apr 19,2018
5
people found
this helpful
this helpful
In a building managed by R&R, due to major issue, a temporary generator was placed to supply heating in front of my flat. It was making noise and creating fumes so I couldn't sleep, and I am pregnant. I got in touch with one ...
read full review
read full review
Comment on agent fees
N/a
Was this helpful?
Yes
Yes
Apr 13,2018
Apr 13,2018
10
people found
this helpful
this helpful
I see from other reviewers on this site this agency is a problem.
My issues with them began right at the beginning of our working relationship, when they undervalued the rental potential of my property by 33%. Fortunately I did my own research and was able ...
read full review
read full review
Comment on agent fees
Extremely poor value in light of the total lack of service.
Was this helpful?
Yes
Yes
Apr 13, 2018
View all comments
(1)
Dear Sir/Madam,
We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from your review, if you could contact me at the following email address with the details I would appreciate it.
[email protected]
Whilst I thank you for your review and hope we have the opportunity to look into this further for you, if I can refer you to Google review site which is the m ...
Apr 09,2018
Apr 09,2018
0
people found
this helpful
this helpful
We used the Putney office to help us a find a flat in the area. From initially phoning the office, then 2 separate viewings and the landlord approving us, was only a couple of days so a quick turnaround. After viewing other flats and looking at ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 12, 2018
View all comments
(1)
Dear Lucy,
We appreciate you taking the time to submit your review regarding the service you received from our Putney Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future.
Kind regards,
Marilyn
Head of Customer Relations ...
Mar 25,2018
Mar 25,2018
0
people found
this helpful
this helpful
I am grateful to Dexters at London Bridge office and especially Emily Wells who was dilligent in her role, available when I emailed her, forthcoming about details of the tenancy she managed for me. She was an exceptional property manager and made my life as ...
read full review
read full review
Comment on agent fees
Exactly as expected
Was this helpful?
Yes
Yes
Apr 12, 2018
View all comments
(1)
Dear James,
I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our London Brdige Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn
Head of Customer Relations ...
Mar 21,2018
Mar 21,2018
18
people found
this helpful
this helpful
Very dishonest and misleading. Do not have your best interest at heart. Dexters Maida Vale is the reason estate agents have a bad name. If you are a tenant go elsewhere to find a property as there is plenty of competition....
read full review
read full review
Was this helpful?
Yes
Yes
May 19, 2018
View all comments
(1)
Dear Rebecca, I have left you a voicemail to contact me. I understand you have been dealing with our Maida Vale Office, and property management team. I am the Area Director responsible for this office and we take feedback really seriously and would love to be able to look into your complaint/comments further. It'd be great to talk with you at some point if you had a few minutes. I certainly feel a direct conversation may help me to put things straight for you. If this is of interest to you pleas ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden
Best Estate Agent in KT6 
Best Letting Agent in TW7 
