82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ...
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Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.
Latest Reviews
View all Reviews 2247
22nd Nov 2024
reviewed by 'Alice'
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
14th Nov 2024
reviewed by 'Guzel'
12th Nov 2024
reviewed by 'Thomas'
13th Sep 2024
reviewed by 'Ed'
19th Aug 2024
reviewed by 'Maryam'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 88% | £73,400 | £9,800,000 |
| Lettings | 80% | 79% | £350 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 476 | 57 | 1033 | 283 | 121 | 17 | 81 | 7 | 68 | 104 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Sep 09,2018
Sep 09,2018
10
people found
this helpful
this helpful
I entered the dexters agents in kingston to each for a flat for me and my bestfriend for the new academic year. We was approached by an agent called Nancy who showed us a few properties suitable to our match we had booked these viewings ...
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n/a
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Sep 07,2018
Sep 07,2018
2
people found
this helpful
this helpful
Since Soraya P©rez took care the property I rent she has been amazing. Soraya solved problems fast and efficient. She is very attentive and friendly. Thank Soraya for the really good services....
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Comment on agent fees
Good
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Sep 07,2018
Sep 07,2018
1
people found
this helpful
this helpful
Kevin takes well care of his clients. He's been working on my case during the last months. I really appreciate his in-time communication and great patience to helping me find out suitable properties for me. So far he is one of the best agents I ...
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Sep 06,2018
Sep 06,2018
10
people found
this helpful
this helpful
Difficult is an understatment! It has been very slow and unprofessional in moving from the property and simply changing the name on the lease agreement. Promised dates for when emails with documents to be sent though never met, plus dealing with a change in case ...
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Comment on agent fees
Bad - fee doesnt warrent delays experienced
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Sep 06,2018
Sep 06,2018
0
people found
this helpful
this helpful
Just wanted to say a massive thank you to Adam guiding me through my purchase and all his advice was invaluable....
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Sep 05,2018
Sep 05,2018
2
people found
this helpful
this helpful
Soraya Perez has been a great addition to the Dexters office, after previous colleagues dealing with my property were disappointing. She has been very professional, responsive, and has done what was required without fuss or delay. Thank you....
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N/A
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Sep 03,2018
Sep 03,2018
11
people found
this helpful
this helpful
Dexters Fulham was the worst estate agents we've dealt with since living in the UK. There are serious issues with organization, communication and efficiency. The agents and letting manager we've dealt with demonstrated lack of skills and competency.
In our initial dealings we paid for ...
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Comment on agent fees
Fees are egregious for the value. No service is rendered. Fees are worst for landlords.
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Sep 03,2018
Sep 03,2018
9
people found
this helpful
this helpful
- Sales - Ben was friendly, but the sales approach overall has a lot of room for improvement. Quite pushy, overvalued and poor at managing client expectations. We saw many properties through them but the experience came off poorly compared to more truly local/ family run ...
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Aug 28,2018
Aug 28,2018
0
people found
this helpful
this helpful
I have found Dexters to be very prompt and professional whenever I have had an issue that needs addressing. In particular Paul Ford is always polite, personable and very approachable and gets the job done with minimal fuss....
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Sep 03, 2018
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(1)
Dear Annie,
Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Aug 27,2018
Aug 27,2018
0
people found
this helpful
this helpful
I've been living in Wapping for many years and I've come across a fair share of Estate Agents but none like Dexters. I found them all very pleasant, honest, professional & very accommodating. Adam Camplin was very patient and diligent in his work.
If anyone is ...
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Comment on agent fees
I think that they are very reasonable
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Sep 03, 2018
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(1)
Dear Ms Luck,
We are delighted to read that our Wapping Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Aug 27,2018
Aug 27,2018
8
people found
this helpful
this helpful
Very disppointed in the services, called in the morning to book 6pm viewing, waited for almost a hour still no body showed up, or called to explain anything, I called few time, and they said they will get back to me which never happened. No ...
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Comment on agent fees
Too much
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Sep 03, 2018
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(1)
Dear Richard,
I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
Aug 25,2018
Aug 25,2018
0
people found
this helpful
this helpful
The sunbury branch is well run. Our main point of contact was Fadi who was excellent, this was mainly because of his communication style, keeping everyone updated and offering his expertise along the way. I would highly recommend them. The whole team were great and ...
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Sep 03, 2018
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(1)
Dear AM,
Thank you very much for your great review regarding our Sunbury Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Aug 22,2018
Aug 22,2018
2
people found
this helpful
this helpful
Hugh and the team are amazing and made me feel that nothing was too much. I never had to ask for anything twice and always knew what to expect next. Wouldn't hesitate to recommend....
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Sep 03, 2018
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(1)
Dear Sir/Madam,
I am writing to say thank you for your kind comments about the service you received from our Maida Vale Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Aug 14,2018
Aug 14,2018
3
people found
this helpful
this helpful
high end service with approachable staff - made our sale very easy and not stressful which is a breath of fresh air!...
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Comment on agent fees
good
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Yes
Sep 03, 2018
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(1)
Dear Sir/Madam,
Thank you for your review regarding your experience with our Maida Vale office. I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Aug 14,2018
Aug 14,2018
9
people found
this helpful
this helpful
If you happen to call Dexters in Richmond, and are ushered into the arms of an agent called Noah, either ask for another agent or expect 0 customer service, or really any service at all. My experience of agents, which is Rich after several moves about ...
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Aug 08,2018
Aug 08,2018
0
people found
this helpful
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Having used different agencies in regard to letting and managing my property, I have found that the service that I have received from Paul ford has well surpassed my expectations, I have found him to be incredibly well organised and the transition between tennanat has ...
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Aug 21, 2018
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(1)
Our property was managed by Paul Ford until recently. I found him very professional and a pleasure to deal with. I would not hestitate to recommend him to anyone who plans to rent their property and is seeking a good property manager. ...
Aug 07,2018
Aug 07,2018
2
people found
this helpful
this helpful
When living abroad it can become quite challenging to manage several high end properties in London , but not when you jave people like Anthony or Tudor who go above and beyond to get the job done and please both me and the tenants. Efficiency is ...
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Comment on agent fees
Good
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Yes
Aug 06,2018
Aug 06,2018
8
people found
this helpful
this helpful
We were charged over £800 just to cancel our contract two months early without being told what this money was actually for. Then when we moved out, they took every opportunity to skim money from our deposit. First it was claiming items were missing, because later ...
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Comment on agent fees
Awful fees
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Aug 07, 2018
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(1)
Dear Sir/Madam,
Thank you for your feedback, however I am very sorry to read that you have been unhappy with our Richmond office. As I am unable to find your details on our database from your review, if you could email me at [email protected], I would like to look into this matter on your behalf.
In the meantime, I would like to thank you for bringing this to our attention.
Kind regards
Marilyn
Head of Customer Relations ...
Jul 30,2018
Jul 30,2018
11
people found
this helpful
this helpful
If you have never used Dexters to rent a property, I would strongly consider staying very far away. Dexters is by far the most unprofessional company which also misleads its tenants prior to signing a lease.
A number of items were found damaged / not working ...
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Jul 31, 2018
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(1)
Dear Luke,
Thank you for your feedback, however I am very sorry that you have been unhappy with our Clapham High Street office.
As I am unable to find your details on our database from your review, if you could please email me at [email protected], to provide me with further contact details and the property address that your feedback is referring to, I would like to look into this matter on your behalf.
In the meantime, I would like to thank you for bringing this to our ...
Jul 24,2018
Jul 24,2018
0
people found
this helpful
this helpful
The whole team at Surbiton Lettings were very helpful and efficient.I felt that I could trust them completely, they know how to do their job and have found me tenants who have signed a contract for two years.An excellent result ! Thank you !...
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Comment on agent fees
As expected.
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Jul 31, 2018
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(1)
Dear Sir/Madam,
Thank you very much for your great review regarding our Surbiton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards
Marilyn
Head of Customer Relations ...
Jul 20,2018
Jul 20,2018
1
people found
this helpful
this helpful
I cannot fault their high levels of service and attention to detail. They were fantastic from start to finish and did exactly what they said they would. On meeting my tenants for the first time they were honest with me and said that without Dexters ...
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Comment on agent fees
Very good
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Jul 31, 2018
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(1)
Dear Sir/Madam,
Thank you for your review regarding your experience with our Maida Vale Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future.
Kind regards
Marilyn
Head of Customer Relations ...
Jul 20,2018
Jul 20,2018
2
people found
this helpful
this helpful
Straight forward and efficient are the best words to describe it. Tudor is always there when you need him with the best advice...
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Comment on agent fees
Good
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Jul 31, 2018
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(1)
Dear Jerry,
I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Maida Vale Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future.
Kind regards
Marilyn
Head of Customer Relations ...
Jul 18,2018
Jul 18,2018
10
people found
this helpful
this helpful
No clue why the google reviews are full of five stars.
Shocking experience. I found out Dexter is badly managed from a viewing. The property I viewed was literally next to the Chiswick office, so that I presumed I would be in time for the ...
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Jul 20, 2018
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(1)
Dear Lisa,
Thank you for your feedback, however I am very sorry to read that you have been unhappy with our Chiswick office. As I am unable to find your details on our database from your review, if you could please email me with further details at [email protected], I would like to look into this matter on your behalf.
In the meantime, I would like to thank you for bringing this to our attention.
Kind regards
Marilyn
Head of Customer Relations ...
“Soraya has been very helpful and responsive since taking over the management of the property....”
Jul 02,2018
Jul 02,2018
2
people found
this helpful
this helpful
Service has been excellent, very helpful and responsive. I've had to get the boiler replaced, communication has been prompt and timely and the agent (Soraya Perez) is available and very helpful every time I have contacted her....
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Jul 04, 2018
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(1)
Dear Lucrecia,
Having read your review, we would like thank you for your feedback about our Property Management Team. Our service levels are very important to us, and recognition for the team's hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future.
Kind Regards
Marilyn
Head of Customer Relations ...
Jun 30,2018
Jun 30,2018
0
people found
this helpful
this helpful
Dexters is the current managing agent on the property where I live now.
To be honest, there has been more than a few occasions where they could have done a better job, but in regard as to Emily - she has always been great with ...
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Jul 02, 2018
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(1)
Dear Edward,
Thank you for putting aside the time to post your review, your comments are very helpful to us and we will continue to review and improve our service levels against the feedback we receive from our customers. I would like to take this opportunity to wish you the very best, and we would of course be delighted to be of service to you in the future.
Kind regards
Marilyn
Head of Customer Relations ...
Jun 30,2018
Jun 30,2018
11
people found
this helpful
this helpful
Had the misfortune of dealing with Aida in relation to a property I was helping my pensioner mother let on Shirland Road with my brother acting as a guarantor. We saw the property and decided to put down a holding deposit - our offer being ...
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Jul 02, 2018
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(1)
Dear Sir/ Madam,
Thank you for your review, however I am very sorry to read that you have been unhappy regarding our Maida Vale office. As I am unable to find your details on our database from your review, if you could contact me to provide more contact information at [email protected], I would like to look into this matter for you.
In the meantime I would like to thank you for bringing this to our attention.
Yours sincerely
Marilyn
Head of Customer Relations ...
Jun 25,2018
Jun 25,2018
11
people found
this helpful
this helpful
Viewed a property, Liked it. Called ealing office on sat afternoon after the viewing. No answer and been redirected to head office. The lady at the head office says "I'll leave a message for you". We send an email as well to make sure they ...
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Jul 02, 2018
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Dear Sir/Madam,
Thank you for your feedback, however I am very sorry to read that you have been unhappy regarding our West Ealing office. I have passed your comments onto the Lettings Manager, Daniel, who has advised me that he will be in contact with you regarding this matter.
Once again, I would like to thank you for bringing this to our attention and if you have any further queries, please do not hesitate to contact me at [email protected].
Yours sincerely
Marilyn ...
Jun 21,2018
Jun 21,2018
0
people found
this helpful
this helpful
Charlotte in Property Management, promised someone would call me from the Kingston office soon and within 20 minutes, Sonia was on the phone responding to that request.
I have had nothing but great service over the last few months from Sonia and it is people like ...
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Comment on agent fees
N/A
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Jul 02, 2018
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Dear Costas,
I am writing to say thank you for your kind comments about the service you received from both our Property Management Team and our Kingston Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards
Marilyn
Head of Customer Relations ...
Jun 20,2018
Jun 20,2018
0
people found
this helpful
this helpful
I would definitely recommend Hannah and the Dexter's team in Clapham. They very very helpful on both the purchase and sale front and helped us achieve our move with the minimum amount of hassle....
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Jul 02, 2018
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Dear Will,
Thank you very much for your great review regarding Hannah from our Clapham Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards
Marilyn
Head of Customer Relations ...
Jun 20,2018
Jun 20,2018
10
people found
this helpful
this helpful
I have NEVER experienced poor service like this in my life and the fact that we have just signed a 24 month lease AND to find out that Dexters is the property management scares me! From the get go, the letting agent was unprofessional, incompetent and ...
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Jul 03, 2018
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(1)
Dear Jodi,
Thank you for your feedback, however I am very sorry to read that you have been unhappy regarding your experience with our Clapham High Street office. I understand that you have now been in contact with the Lettings Board Director, Adam, who has advised me that this has been looked into.
However if you have any further queries, please do not hesitate to contact me at [email protected].
Once again, I would like to thank you for bringing this to our attention. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden
Best Estate Agent in KT6 
Best Letting Agent in TW7 
