82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ...
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Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.
Latest Reviews
View all Reviews 2247
22nd Nov 2024
reviewed by 'Alice'
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
14th Nov 2024
reviewed by 'Guzel'
12th Nov 2024
reviewed by 'Thomas'
13th Sep 2024
reviewed by 'Ed'
19th Aug 2024
reviewed by 'Maryam'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 88% | £73,400 | £9,800,000 |
| Lettings | 80% | 79% | £350 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 476 | 57 | 1033 | 283 | 121 | 17 | 81 | 7 | 68 | 104 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Nov 22,2018
Nov 22,2018
0
people found
this helpful
this helpful
We were looking at a few different agents to try and sell our house but decided to go with Peter James because of their branch manager Lee. He was extremely helpful, patient with us with all areas of selling my house that I was unfamiliar, ...
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Comment on agent fees
Cheap in comparison
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Nov 22,2018
Nov 22,2018
0
people found
this helpful
this helpful
I felt that the staff here listened to what I wanted rather than showing me what they had to offer they followed MY brief and never wasted MY time. I was asked questions that I hadn't even thought of and soon my wish list for ...
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Comment on agent fees
good
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Nov 21,2018
Nov 21,2018
0
people found
this helpful
this helpful
Service was great from start to finish. The team was highly professional and was very proactive on the sale of our house....
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Comment on agent fees
Agent fees are competitive.
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Nov 19,2018
Nov 19,2018
9
people found
this helpful
this helpful
A disappointing experience. We did sell a house through them, but I wouldn't trust their advice again. They were not honest with us, and the move itself was unnecessarily difficult. Results and commission is all they are concerned about, and they would
not adjust their ...
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Comment on agent fees
See above
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Yes
Dec 05, 2018
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(2)
Dear JMC, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Plews Customer Relations Team ...
Nov 16,2018
Nov 16,2018
0
people found
this helpful
this helpful
Sold our house in record time, held the chain together when it was looking bleak. Charismatic and reassuring. Top guy....
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Comment on agent fees
Good
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Yes
Nov 16,2018
Nov 16,2018
0
people found
this helpful
this helpful
Had 5 agents to value, choose Peter James as liked the manager Lee, offer accepted 3 weeks later thanks to JACQUELINE !...
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Comment on agent fees
Good service for a good fee
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Nov 14,2018
Nov 14,2018
0
people found
this helpful
this helpful
Really helpful with prices, great service right from the start, sale went through quickly, was kept updated immediately, good agents...
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Nov 12,2018
Nov 12,2018
1
people found
this helpful
this helpful
Soraya Perez is always helpful and quick to respond in managing lettings on my parents' flat. Since she took over management of our property everything is moving much more smoothly than before - thank you Soraya!...
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Nov 13, 2018
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(1)
Thank you so much for your kind comments which we will be sure to pass on to Soraya. and her Manager. All the best and kind regards Marilyn Plews ...
Nov 09,2018
Nov 09,2018
9
people found
this helpful
this helpful
Totally shocking experience with this agency...
After putting an offer on for the property and having it accepted with confirmation by both the landlord and Kate.
Kate took a holding deposit from us and requested us for additional information on the evening of 05/11, On the ...
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Dec 05, 2018
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(1)
Dear Sir/Madam, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] I would like to look into this matter on your behalf. Kind regards, Marilyn Plews Customer Relations Team ...
Nov 06,2018
Nov 06,2018
10
people found
this helpful
this helpful
We appointed Dexters Wimbledon Office to be our sole agent to evaluate and sell our property located in West Wimbledon.
Here are the reasons we feel extremely let down by the service we received:
1) The office manager met us at our property, and, as it ...
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Comment on agent fees
The service was rubbish when compared to the agents fee. The fee was too high.
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Nov 14, 2018
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(2)
Hi Marilyn, Thanks for getting back to me on the issue. All I would say that I am not happy at all being a customer. The time that was wasted by Dexters, Wimbledon cannot be replaced. I have bought and sold so many properties in UK and outside but never received such a bad service. Me and my wife kept telling Simon and other agents on the phone or by visiting their office in Wimbledon that we are not happy with the service and they should do something about it. We also requested them for an ear ...
Oct 31,2018
Oct 31,2018
1
people found
this helpful
this helpful
I have neve worked with a more transparent honest and efficient agent in my entire life! It took only a few day to obtain the Flat I wanted and have been kept informed all the way. Dexters Streatham really go the extra mile, Customer First!
...
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Comment on agent fees
Fees are fine
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Nov 13, 2018
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(1)
Dear Ian, many thanks for your review which I will pass on to the Streatham team. We really appreciate your feedback and would like to wish you all the best. Kind regards - Marilyn Plews ...
Oct 25,2018
Oct 25,2018
0
people found
this helpful
this helpful
We have been renting our property out through dexters for the last 5 years. It's worked out very well. They are a good company to rent through. Sanjay has been our property manager for the last 2 years. He's been excellent. Thorough, easy manner, nothing is too ...
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Comment on agent fees
Completely reasonable.
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Nov 13, 2018
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(2)
Dear Jason, many thanks for your review and kind comments regarding Sanjay which I will be sure to pass on to him. Feedback is really important to us and we appreciate you taking the time to post this. Kind regards Marilyn Plews ...
Oct 20,2018
Oct 20,2018
7
people found
this helpful
this helpful
I tried to let a flat through Anja, who took a holding deposit and told me she'd confirm back to me and to send through all my bank statements, employment contract etc. for the bank reference. After 3 days, 7 unanswered phone calls and a conversation with ...
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Comment on agent fees
Average
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Nov 19, 2018
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(2)
Marilyn
That's not correct - no one from Dexters has tried to contact me about this or anything else. It seems disingenuous of you to claim otherwise. I'm guessing trying to contact you would be just as fruitless. ...
Oct 13,2018
Oct 13,2018
9
people found
this helpful
this helpful
Typical Lying Estate Agents. Stay Away! I made an offer on a studio flat to buy which Gareth congratulated me and was agreed and i made it explicity clear that I am about to appoint solicitors and that they will charge to open up a ...
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Comment on agent fees
bad
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Nov 13, 2018
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(1)
Dear Ateeq, I am sorry to read your review and if you would like me to look into this further, please contact me directly with further information regarding the property this relates to. Kind regards - Marilyn Plews ...
Oct 11,2018
Oct 11,2018
0
people found
this helpful
this helpful
I never EVER write reviews for anything, but I feel the responsibility to do so in hopes of sparing someone else the pure horror of the Dexters experience. To sum up, I have not spent a single day at ease at the flat letted by ...
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Comment on agent fees
Not worth a single pence
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Oct 11,2018
Oct 11,2018
0
people found
this helpful
this helpful
I had been dealing with Chris Neale for months in relation to a property I (have now) bought and he has been very professional, helpful, diligent and friendly throughout the entire process. He was honest the whole way through and even under the usual pressures ...
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Comment on agent fees
N/A
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Nov 13, 2018
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(1)
Dear Helen, many thanks for posting such a great review for Chris. I know he will be delighted you have taken the time do so. I hope you have now settled into your new home and enjoying it. Kind regards Marilyn Plews ...
Oct 09,2018
Oct 09,2018
7
people found
this helpful
this helpful
Horrible service they didn't help me they live me in last minute to think everything is ok and I can move after they said we need guarantor when we finde one something still was wrong we want to took with them to finde way before ...
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Oct 01,2018
Oct 01,2018
6
people found
this helpful
this helpful
Terrible service. First the lettings manager yelled at me because I asked before I signed if they would fix the doorbell / buzzer and get lights put in the stairwell. Now I'm here, it's been weeks and neither is fixed. I asked to have the closet ...
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Oct 01,2018
Oct 01,2018
5
people found
this helpful
this helpful
We moved into a flat that is let and managed by Dexters and there were problems from start to finish. The fridge didn't work when we moved in, the landlord / previous tenants had left loads of junk that we were expected to store and the ...
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Comment on agent fees
Any fees are bad when the service is so terrible. I appreciate they work for the landlord and not us as tenants but at the same time they have a duty to manage the property effectively.
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Sep 28,2018
Sep 28,2018
8
people found
this helpful
this helpful
So dispointing from Dexters over 15 weeks hardly any views
They assured us they were the best agent to sell our house "they are not" too many untruths and lies. Left us feeling exausted from Dexters lack of professional attitude. Therefore our house was not sold...
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Comment on agent fees
Bad
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Nov 13, 2018
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(1)
Dear Alfred, I am disappointed to read your comments in relation to our Isleworth office and would be happy to look into this further if you would like to contact me directly at [email protected] - kind regards Marilyn ...
Sep 26,2018
Sep 26,2018
0
people found
this helpful
this helpful
Paul has done a great job in maintaining the property and ensuring that if any issues arise they are fixed promptly....
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Nov 13, 2018
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(1)
Dear Faiz, thanks for your kind comments regarding Paul in our Property Management team which I will pass on to him. We really appreciate you posting this review and would like to wish you all the best. Kind regards Marilyn ...
Sep 26,2018
Sep 26,2018
1
people found
this helpful
this helpful
A big thank you to Zhora who looked after me in a most positive and professional manner and took care of all the little details making the lettings procedure a seamless experience. Well done!...
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Nov 13, 2018
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(1)
Dear Oliver, I will pass you kind comment on to Zhora and her Manager. I have no doubt she will be thrilled you have taken the time to post this review for her. I would like to wish you all the best and thanks again. Kind regards- Marilyn ...
Sep 25,2018
Sep 25,2018
1
people found
this helpful
this helpful
I was bullied into using Peter James.
I grew less and less confident the more I deal with them. One member of staff definitely had a whiff of alcohol about them. I never said anything, i just don't trust them....
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Comment on agent fees
Cheaper than the others.
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Oct 11, 2018
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(1)
Peter James are sorry to hear to hear this very serious allegation. We would be grateful if you could follow our complaints procedure, firstly by emailing [email protected] with a full account of your experience. ...
Sep 23,2018
Sep 23,2018
0
people found
this helpful
this helpful
In the last year Paul Ford has been great...he has dealt with the tenants, and issues arising with my, flat very quickly, efficiently and effectively....
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Comment on agent fees
reasonable
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Nov 13, 2018
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(1)
Thank you so much for your comments in respect of your Property Manager Paul. It's so encouraging when our clients take the time to post a review like this and I know he will be delighted. Many thanks again. Kind regards - Marilyn ...
Sep 21,2018
Sep 21,2018
1
people found
this helpful
this helpful
great agency. lovely people. richard, renee and louie... all very professional but not pushy. look after tenants and landlords equally. really find the right person for each flat. they've found three tenants for me; all lovely students....
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Comment on agent fees
the fees are very reasonable.
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Nov 29, 2018
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(1)
Dear Cassandra,
I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Covent Garden Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future.
Kind regards
Marilyn Plews
Customer Relations Team ...
Sep 20,2018
Sep 20,2018
0
people found
this helpful
this helpful
We are really impressed with the traffic that Dexters have been able to generate for us on the sale of our home. We had made the error of starting with another agent, then switched to Dexters, the interest and viewing increased drastically and got to ...
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Sep 20,2018
Sep 20,2018
11
people found
this helpful
this helpful
I have very serious concerns about the consistency of the check in versus check out reports provided by Dexters. In the check-in report there were 89 photos, in the check out report there were 168. Dexters tried to hold roughly £400 of our deposit back. And because there ...
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Comment on agent fees
High fees.
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Jan 05, 2023
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(1)
Interesting seems as if London Independent doesn't even write their own reports - they use Orbit, an online inventory transcription service:
"orbit solution is an online inventory transcription service and labeling services . orbit solution do work for london independent inventory service and for miller inventories ...
Sep 18,2018
Sep 18,2018
9
people found
this helpful
this helpful
The worst estate agency that we've ever came across!
All stuff amateurs and incompetent. Very unprofessional behaviour and not helpfull at all....
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Sep 14,2018
Sep 14,2018
9
people found
this helpful
this helpful
The worst estate agents with the most incompetent people you could ever encounter.
Trust the allAgents reviews (2.7/5) not Dexter's (4.9/5).
We wanted to rent in West London, and went to a number of different estate agents in the area. Although we had looked at the bad ...
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Comment on agent fees
I would pay them nothing for their service.
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Sep 12,2018
Sep 12,2018
10
people found
this helpful
this helpful
I have had serious issues with accounting errors and property management. I am being asked to make good Dexters' accounting errors dating back to a changeover in tenants almost three years ago. As an overseas landlord I asked Dexters to handle the repainting of the ...
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Comment on agent fees
The fees are acceptable if the service provided is good. Sadly in my experience the service is appalling.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden
Best Estate Agent in KT6 
Best Letting Agent in TW7 
