82% sales valuation accuracy
88% sales fee satisfaction
80% lettings valuation accuracy
79% lettings fee satisfaction
Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or ...
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Dexters With 35 offices in Central London and over 70 across London, Dexters is London's leading independent Estate Agency. If you think all Estate Agents are the same, you haven’t worked with Dexters. We are different. Everything we do will give you an altogether better experience of selling or letting your property.
Latest Reviews
View all Reviews 2247
22nd Nov 2024
reviewed by 'Alice'
20th Nov 2024
reviewed by 'Ludivine Marcelle Mauricette DUSSAP'
14th Nov 2024
reviewed by 'Guzel'
12th Nov 2024
reviewed by 'Thomas'
13th Sep 2024
reviewed by 'Ed'
19th Aug 2024
reviewed by 'Maryam'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 88% | £73,400 | £9,800,000 |
| Lettings | 80% | 79% | £350 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 476 | 57 | 1033 | 283 | 121 | 17 | 81 | 7 | 68 | 104 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
No Properties
Jul 02,2019
Jul 02,2019
0
people found
this helpful
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Penny at Dexters in Kingston is very helpful and supportive of our issues. She does all she can, together with the maintenance team, to keep us informed throughout the process to fix any littlw problem....
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Aug 12, 2019
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Dear Annamaria, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kingston Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team ...
Jun 27,2019
Jun 27,2019
0
people found
this helpful
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I have been a long time client and generally the team are responsive to my needs.
Charlotte is very approachable and helpful, understanding my needs and fairly balancing them with those of the tenants.
She managed a major refurbishment of the property, liaising with our ...
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Aug 12, 2019
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Dear David, Thank you for your review regarding your experience with our Richmond Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team ...
Jun 27,2019
Jun 27,2019
0
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this helpful
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Absolute pleasure to have Kim Stone look after us when we were renting. Kim was amazing through out and always helpful. During my departure she was amazing. Genuinely, helpful and caring. All the best Kim and good luck for the future....
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Aug 14, 2019
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Molly is absolutely super star. My experience with Molly to find a house is remarkable. She is professional, lovely and kind. From house searching till signing the contract all the processes were smooth. With Molly you will find the future house that satisfies your needs. Thank so much Molly. ...
Jun 27,2019
Jun 27,2019
0
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this helpful
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Delphine has been an excellent property manager over the past two years, responding to all queries promptly and efficiently. I also highly commend her for dealing with several tricky disputes in a diplomatic way. She has always been very friendly and approachable and made me ...
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Jun 20,2019
Jun 20,2019
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Continues the good work after Paul moved on. Efficient , friendly and timely. Sorts out issues. Keep up the good work Stacie !...
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Comment on agent fees
Ok
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Jun 19,2019
Jun 19,2019
17
people found
this helpful
this helpful
They have overpriced my property by 100k
Now you have to be a complete moron to believe in it ( naively I did)
Compete incompetency and joke.
Wasted 5 moths of our time and prime time of the year
Would not touch with a barge pole
Update ...
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Comment on agent fees
Did not have time to reflect on it after experience with it
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Jun 19, 2019
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Jokers continue on, managing director Duncan Gibbs sees nothing wrong and blames me for it.
Appalling , I have uploaded letter for all to read
"Although I am sorry to hear you regret instructing Dexters back in 2016, I believe we
were always open and transparent with you. James Carey, Sales Manager carried out
the Market Appraisal in May 2016. The recommendation he gave on the asking price
was given in good faith and reflected available information about the property and took
into accoun ...
Jun 18,2019
Jun 18,2019
0
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this helpful
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Good to meet Joanna who has just taken over the letting portfolio which includes our flat at Queens Reach. She was aware that we had a call out recently when our immersion heater failed to work. Turned out to be attached to a clock which ...
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Comment on agent fees
Not applicable - we are the tenants
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Jun 18,2019
Jun 18,2019
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Professional staff,happy to help me and very carefully in every single aspect. Munir Asad did a great job again. Thank you...
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Comment on agent fees
Good
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Yes
Jun 17,2019
Jun 17,2019
0
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Soraya is very attentive and caring. She is very approachable and puts a lot of effort in her job. Very good service....
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Comment on agent fees
???
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Jun 17,2019
Jun 17,2019
0
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Excellent service provided during our 2 year tenancy. Delphine's speed of response and willingness to help were two of her many great qualities. She dealt with all of our queries (however big or small) quickly and patiently and couldn't have done more for us....
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Jun 15,2019
Jun 15,2019
1
people found
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We moved to London recently and unfortunately ended up liking a property which was being facilitated by Dexters. Our experience with them has been an epitome of unprofessionalism with rectification of their mistakes/comprises a few to mention:
- mistake in agreeing on the start ...
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Comment on agent fees
Na - we don’t have to pay an agent fee anymore as per a regulatory rules recently passed.
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Jun 14,2019
Jun 14,2019
0
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Charlotte has has been extremely helpful with any maintenance that has cropped up during all the time we've been renting this house.
She's been very easy to communicate with and super fast to respond to any of our queries, and to arrange for any maintenance ...
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Comment on agent fees
Fees are ok.
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Jun 14,2019
Jun 14,2019
0
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.Stacie Pardoe paid me a visit yesterday and was very gracious, and she was always very helpful and polite. My family and I are very pleased with her performance in helping us. Thank you Stacie
by Patricia ....
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Aug 12, 2019
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Dear Patricia, We greatly appreciate you putting aside the time to submit a review about our Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team ...
Jun 13,2019
Jun 13,2019
0
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this helpful
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I'm sure all current and prospective landlords consider periodically whether they are getting value for money from the managing agent for the fees deducted.
If you have Kim Stone the answer is an emphatic YES.
Dexters, please ensure you are valuing Kim!...
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Comment on agent fees
Fair
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Aug 12, 2019
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Dear Andrew, We appreciate you taking the time to submit your review regarding the service you received from our Surbiton Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team ...
Jun 12,2019
Jun 12,2019
0
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this helpful
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As far as the services of the letting agent are concerned, they are good. All the paperwork pertaining to the letting formalities is done electronically.
One thing that annoyed me and was a matter of concern, that on Day 1 when I finalized the property that ...
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Comment on agent fees
I did not pay any fees due to the change in the rule after June 1, 2019
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Aug 12, 2019
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Dear Puneet, I am writing to say thank you for your kind comments about the service you received from our Isleworth Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team ...
Jun 10,2019
Jun 10,2019
0
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this helpful
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Thank you for your great service in selling our property in New Cross. Although there were some hiccups regarding the sale, these were handled very professionally and efficiently by Linda and Sandra. Their patience and good humour were outstanding and made the process that much ...
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Comment on agent fees
Extremely comfortable with their fees.
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Jun 07,2019
Jun 07,2019
0
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Hugely impressed with Dexters Kennington. Right from first viewing through to purchase Graham and Amy supported me fantastically well. From offer to purchase in less than two months with Dexters playing a key role making sure that all the hurdles were cleared and my original ...
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Comment on agent fees
N/a
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Aug 12, 2019
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Thank you very much for your great review regarding our Kennington Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team ...
May 24,2019
May 24,2019
0
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this helpful
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Rented a lovely property through Dexters for little over a year.
Had a few property managers in the time but each one was approachable and understanding and helped in everyway they could.
Kim was the last manager we had and she could not have been ...
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Comment on agent fees
average - not that it applies now!
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Aug 12, 2019
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Dear Paige, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Surbiton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team ...
May 23,2019
May 23,2019
0
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this helpful
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Couldn't be happier with Dexters and Kim Stone; not living in the UK, you want to be assured that the property and tenant are in good care. Barely a month not untenanted for nearly 10 years. Excellent customer/tenant management and efficiency. Delighted with their work....
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Comment on agent fees
Very reasonable fees
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Aug 12, 2019
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Thank you for your review regarding your experience with our Surbiton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team ...
May 23,2019
May 23,2019
0
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this helpful
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After a rough start, 3 years ago, I can say we are very happy with their service. Kim Coxhill is very professional and has been taking very good care of us. I've must admit I wasn't very fair blaming Dexters for part of the problems we ...
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Aug 12, 2019
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Dear Julio, Thank you for taking the time to write a review about the great service you received from our Acton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team ...
May 21,2019
May 21,2019
0
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this helpful
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Louise hasn't been very kind and helpful since she has been in charge of our property. We have collaborated with different estate agencies before but I definitely recommend this one as the staff and especially her are very professional and kind. Thank you ð...
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Comment on agent fees
Good
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May 17,2019
May 17,2019
0
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Would just like to say the fantastic service we have received from Paul over the past year. He was managing the property & was outstanding help when we had the fire, kept in contact regularly & made sure we were ok directly afterwards & throughout the refurb also ...
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Aug 12, 2019
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Dear John, We are really pleased to read your positive review regarding the service from our Kingston Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team ...
May 15,2019
May 15,2019
5
people found
this helpful
this helpful
I feel sick to the point of vomitting. Dexter's are compulsive liars and will do anything to intimidate you. Avoid if you want a stress free letting. Lots of other local agents - I regret coming to Dexters Twickenham branch! if i could legally sue ...
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May 17, 2019
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Dear Peter, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Plews Customer Relations Team ...
May 14,2019
May 14,2019
0
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this helpful
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Jordan was very helpful throughout my process in renting a place. He came back to me when i asked questions and for clarification. He was polite and professional at all times....
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May 10,2019
May 10,2019
12
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The experience we had with Dexter's was truly stressful and painful. They were very accomodating at first in showing the flat, I appreciate that, but all the rest went terribly wrong.
I write this review for other potential tenants. Be careful. These agents are not ...
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Comment on agent fees
Unknown. Kept on asking but question avoided or not clear
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Aug 13, 2019
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I am disappointed to read your review and welcome the opportunity to discuss this with you. Please contact me at [email protected] if you wish to raise a formal complaint, and I will look into this matter on your behalf. Kind Regards, Hayley Marner Customer Relations Team ...
May 10,2019
May 10,2019
0
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this helpful
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Very happy with this branch of Dexters in Lower Sunbury. All the staff were very pleasant, not pushy but active and kept us informed. They found the right buyer and the sale went very smoothly....
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Comment on agent fees
Good, but negotiate.
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Aug 12, 2019
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Dear Steve, We appreciate you taking the time to submit your review regarding the service you received from our Sunbury Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team ...
May 10,2019
May 10,2019
0
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this helpful
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Stacie has always been very prompt to answer queries and can take the initiative to forestall any difficulties that may arise. She is friendly and cheerful, always pleasant to talk to and endlessly helpful if anything turns awkward.
Well done, Stacie....
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Comment on agent fees
No comment
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Aug 12, 2019
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We greatly appreciate you putting aside the time to submit a review about our Kingston Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team ...
May 08,2019
May 08,2019
0
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this helpful
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Joanna is a very pro- active property manager she is extremely positive in her approach and very clear in her instruction .
As a contractor working with Joanna is always a pleasure ..
Suzanne
SJT Maintenance Ltd...
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n/a
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Aug 12, 2019
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Dear Suzanne, I am writing to say thank you for your kind comments about the service you received from our Twickenham Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team ...
May 05,2019
May 05,2019
0
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this helpful
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I found both Charlotte and Andrew extremely helpful.
Initially I dealt with Andrew who was very patient with me, I had many questions and needed time to think things over. He put my mind at ease and helped me make, what for me were difficult, ...
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Comment on agent fees
Good
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Aug 12, 2019
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Dear Steven, Thank you very much for your great review regarding our Richmond Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team ...
May 04,2019
May 04,2019
0
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Thank you for your professionalism and kindness ( I know I stressed you a lot). Fast and smooth procedures, constantly informing us about what`s next to do, answering every question before and after we moved in. ( so not the typical getting paid and disappeared agent. ...
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Comment on agent fees
We`ve been completely aware of the fees and found them acceptable.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
e-mail [email protected] which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden
Best Estate Agent in KT6 
Best Letting Agent in TW7 
