Darlows
3.9/5, 87 reviews
68% recommended
84% sales valuation accuracy
94% sales fee satisfaction
Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us ... show more Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us about your priorities and we

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Latest Reviews

 View all Reviews 87
14th Dec 2022
reviewed by 'Beata T'
“Is just the beginning of my journey but it started very well. Many thanks to Jessica Jones. Polite cheerful and ......”
18th Nov 2022
reviewed by 'Pauline'
“I would like to thank Jessica Jones today for the outstanding service I received . I was a little apprehensive as ......”
4th Nov 2022
reviewed by 'Sophie'
“Tom at Darlows Rumney has been really helpful, he is very polite and also had a laugh with me and ......”
3rd Nov 2022
reviewed by 'Rhian'
“Since being offered on the property Tom has been very friendly and efficient through the process. Nothing has been a ......”
13th May 2022
reviewed by 'Leann Marie Jones'
“Thanks Bryony Powell, for your professionalism and honesty. Your was always there to give some good advice. You was accomodating ......”
5th Apr 2022
reviewed by 'Senthil'
“They have been managing my property for close to a decade now. The service has akways been exceptional.Most recently ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 84% 94% £37,000 £250,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 4 1 11 26 1 22 3 7 9
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Darlows Branches (view all 13)
Brynmawr Gwent, NP23
Caerphilly, CF83
Canton, CF11
Cardiff, CF24
Cwmbran, NP44
Llandaff, CF5
Llanishen, CF14
Merthyr Tydfil, CF47

“Is just the beginning of my journey but it st......”

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Dec 14,2022
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Jessica
By: 'Beata T'
Dec 14,2022
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Is just the beginning of my journey but it started very well. Many thanks to Jessica Jones. Polite cheerful and professional. Hopefully, relocation will happen in no time....
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“I would like to thank Jessica Jones today for......”

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Nov 18,2022
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Jessica
By: 'Pauline'
Nov 18,2022
0 people found
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I would like to thank Jessica Jones today for the outstanding service I received . I was a little apprehensive as buying a property on your own at 68yrs old is a little daunting!!! Every question was answered very efficiently ,and I was not pushed around ...
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“Tom at Darlows Rumney...”

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Nov 04,2022
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Tom
By: 'Sophie'
Nov 04,2022
0 people found
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Tom at Darlows Rumney has been really helpful, he is very polite and also had a laugh with me and my family whilst showing us already the properties....
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“Brilliant ....”

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Nov 03,2022
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Tom
By: 'Rhian'
Nov 03,2022
0 people found
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Since being offered on the property Tom has been very friendly and efficient through the process. Nothing has been a problem. Thank you...
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“Thanks Bryony Powell, for your professionalis......”

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May 13,2022
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Bryony
By: 'Leann Marie Jones'
May 13,2022
0 people found
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Thanks Bryony Powell, for your professionalism and honesty. Your was always there to give some good advice. You was accomodating to support me through this journey of finding my dream home....
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“Efficient service for close to a decade!...”

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Apr 05,2022
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Hayley
By: 'Senthil'
Apr 05,2022
0 people found
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They have been managing my property for close to a decade now. The service has akways been exceptional. Most recently contacted for electrical upgradation work. Big thank you to Hayley Hardy who managed it very efficiently! 5 stars without hesitation....
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“I recently made an accepted offer in a proper......”

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Nov 11,2021
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Sarah
By: 'Ed'
Nov 11,2021
0 people found
this helpful
I recently made an accepted offer in a property in Rhymney and was met by the senior sales negotiator ( Sarah Elliott ) I found Sarah very knowledgable and polite and I was allowed to make a satisfactory tour of the house without any spiel which I ...
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“Thank you ....”

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Oct 23,2021
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Louise
By: 'Helen'
Oct 23,2021
1 people found
this helpful
I’d like to give Louise Pugh from Darlows at Merthyr a huge thank you . She always gets things sorted for me . I’m renting and my boiler packed in on Friday night . I emailed Louise Saturday morning and with in 25 mins an engineer was ...
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“NO SERVICE OFFERED TO CUSTOMERS in SEPTEMBER ......”

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Sep 08,2021
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By: 'woodland'
Sep 08,2021
0 people found
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NO SERVICE OFFERED TO CUSTOMERS in SEPTEMBER 2021 because of OUTDATED restrictions. I got an email in answer to my enquiry. I enquired about an ad they placed ...in fact their ad was an invitation to express interest since they have decided to apply outdated "August" ...
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“Emma Jones in darlows Rumney very helpful and......”

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Jul 28,2021
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Emma
By: 'Mohi Aldeen'
Jul 28,2021
0 people found
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Emma Jones in darlows Rumney very helpful and gives you the right information and always happy to help with a smile and a nice attitude. I bought 3 houses through this estate agent and Emma Jones she helped me a lot with very good communication and ...
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“Great service from Adam Robjon in selling my ......”

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Jul 28,2021
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Adam
By: 'Bernadette'
Jul 28,2021
0 people found
this helpful
Great service from Adam Robjon in selling my house recently. Was informed of the process from start to finish. Emma was also very helpful at the rumney branch....
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By: Adam Robjohn
Jul 28, 2021
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Thank you so much for your review and we are glad that you received such good service. ...

“Do not use Darlows to manage your property! T......”

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Dec 01,2020
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By: 'Jenny'
Dec 01,2020
0 people found
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Do not use Darlows to manage your property! They do not answer the phone, return calls or respond to emails. Our property has been left with a rainwater leak effecting the electrics since July. We have not been informed of the leak and they've sent ...
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“Trying to force you to use their mortgage advisor...”

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Aug 18,2020
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By: 'David'
Aug 18,2020
1 people found
this helpful
Called up 8 different times to book viewings for different properties with different branches, Pontypridd, Rumney, Caerphilly and Newport, over the last month and a half. The branches never answer their own calls and instead have a concierge service who pretends to work for Darlows, who ...
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“Brilliant service. Prompt. Courteous. Attenti......”

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Mar 16,2020
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Lucy
By: 'James'
Mar 16,2020
0 people found
this helpful
Brilliant service. Prompt. Courteous. Attentive. Handled my sale smoothly. Lucy and Elinor made it all very easy. My first property sale and everything was completely quickly. Highly recommended...
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“A Big Thank You...”

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Feb 28,2020
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Belinda
By: 'Caron'
Feb 28,2020
0 people found
this helpful
I would like show my appreciation regarding the professionalism and help provided by both Nicola and Belinda, at Darlows Cwmbran, over the last ten months, whilst I have been searching for the right house. They have been most helpful and accommodating throughout all this time ...
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“Sarah Elliott of Darlows, quick and efficient ......”

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Feb 26,2020
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Sarah
By: 'Peter'
Feb 26,2020
0 people found
this helpful
Sarah Elliott of Darlows in Merthyr has sold my house quickly and kept me informed as we go. The sale went through without a hitch in 4 months. She’s always been friendly and professional. I’d definitely use her again....
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“We've been on a long journey purchasing our p......”

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Jan 28,2020
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Sarah
By: 'Rachel'
Jan 28,2020
0 people found
this helpful
We've been on a long journey purchasing our property but Sarah Elliott has helped us every step of the way. She has clarified queries for us and given us support and advice where needed. I wouldn't hesitate to use Darlows again because of Sarah, she's ...
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“From the time libby came round to put my hous......”

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Jan 09,2020
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Gareth
By: 'Jacquelyn'
Jan 09,2020
0 people found
this helpful
From the time libby came round to put my house on market to complition of buying and selling I had great customer service. Gareth kept me in contact with every thing always on time for appointment always able to answer queries regular updates I recommend ...
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“Avoid, the worst service I have ever had! The......”

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Oct 11,2019
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By: 'Natalie'
Oct 11,2019
1 people found
this helpful
Avoid, the worst service I have ever had! They have withheld money from me even though all has been confirmed to be given back! They hardly reply to emails and give you poor excuses for their terrible communication. It's been a horrible experience and have ...
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“Excellent service and support from Sarah Elli......”

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Aug 31,2019
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Sarah
By: 'Julie'
Aug 31,2019
0 people found
this helpful
Excellent service and support from Sarah Elliott. Friendly and helpful! Always I the other end of the phone when needed....
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“Great service...”

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Aug 17,2019
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Sarah
By: 'Nicky'
Aug 17,2019
0 people found
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What great service we have received from Sarah Elliott at the Merthyr Tydfil branch of Darlows estate agents. Always keeping us up to date with progress and answering our queries and questions very quickly to prevent any delay with the purchase of our property, and ...
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“Very unprofessional agency...”

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May 09,2019
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By: 'Laura'
May 09,2019
1 people found
this helpful
I rented a property through darlows for a year. Initially they were very helpful as I payed an admin fee of £350 and they couldn't wait to get me into the property. As Soon as I got into the property things quickly changed. I had a ...
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Comment on agent fees
Bad
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“Do Not Rent From Darlows...”

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May 08,2019
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By: 'kathryn'
May 08,2019
2 people found
this helpful
My daughter rented through Darlow's would not recommend they are useless. They do not get back to you or commnunicate with landlord. had nothing but problems. Now we are fighting for the bond which is no surprise. Please avoid this letting company they had us ...
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Comment on agent fees
Bad will never use again and have made loads of family and friends aware of the very poor customer journey experienced
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“Buying a house...”

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Mar 13,2019
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Shauna
By: 'Daneka'
Mar 13,2019
0 people found
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I am a first time buyer and didnt know a a lot about what to do however when going to Darlows I spoke to a lady called Shauna and found all her information helpful and true, she had a lovely tone and good attitude i ...
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“Exceptional...”

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Feb 11,2019
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Rhys
By: 'Pen'
Feb 11,2019
0 people found
this helpful
During a difficult and prolonged sale, Darlows acted in a very professional manner at all times, including maintaining contact every step of the way, they were always courteous, which is replicated in all members of the team. Special thanks to Rhys and Emma who went ...
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Comment on agent fees
good
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“Terrible Rental Service...”

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Feb 11,2019
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Michael
By: 'Conned'
Feb 11,2019
1 people found
this helpful
People who know me will know that i am not a negative person however such POOR COMMUNICATION and TERRIBLE service has left me no choice than to write this review. Team at Cardiff Darlows were constantly in touch till i signed an initial agreement to ...
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Comment on agent fees
BAD ended up paying £360 before tenants were in place just because i was not informed and then taken through the small print.
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“Excellent service from Sarah...”

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Jan 31,2019
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Sarah
By: 'Esther'
Jan 31,2019
0 people found
this helpful
We were very Impressed by the level of service given by Sarah Eliott at the Merthyr Tydfil branch. She has helped us with the sale of our property and has been so helpful and friendly. We were thrilled to receive an offer on our property ...
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“Outstanding work Sarah Elliot...”

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Jan 30,2019
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Sarah
By: 'Brilliant'
Jan 30,2019
0 people found
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Sarah Elliot was brilliant! After many house viewings Sarah didn't give up, found us our perfect first home and done nothing but help along the way and made our first experience of buying a property a very enjoyable one! Would definitely recommend Sarah!! Thank you...
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“Seller...”

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Jan 28,2019
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Louise
By: 'Bertie'
Jan 28,2019
0 people found
this helpful
Louise has been a great help to me on selling my property, I have found Darlows Merthyr very professional and Louise Pinch in particular a buts most of my dealings have been with her....
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Comment on agent fees
Fees tend to be the same at most agencies, we all would like to have it cost less but am generally happy .
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“Thank goodness for Emma Wilson...”

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Nov 27,2018
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Emma
By: 'Donnas'
Nov 27,2018
0 people found
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The Darlows Lettrak online letting system is challenging, to put it kindly. If it hadn't been for Darlows' letting associate Emma Wilson, who was knowledgable, patient, professional and very kind, it's likely we'd have pulled out of renting our new home despite the fact that ...
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Comment on agent fees
Not applicable
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By: Darlows Lettings
Dec 04, 2018
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Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are always looking to improve our application systems and will use your feedback to help this. We wish you all the best for the future in your new home. Darlows Albany Road (Lettings) ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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