Cross Keys Estates
5/5, 1930 reviews
98% recommended
99% sales valuation accuracy
99% sales fee satisfaction
99% lettings valuation accuracy
99% lettings fee satisfaction
Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known ... show more Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known as Stoke Damerel Community College. Both Jack & Craig are also ex-serving members of the Royal Navy.

The Company was named after “Cross Keys House” which is the name of the building where the Company has been housed since our inception. It seemed appropriate to keep the spirit of the building alive by adopting the name for the Estate Agency. The name “Cross Keys House 1905” can be seen at top of the building to this day and dates back to when it first operated as a public house. The property that stood on the current site previously was the “Cross Keys Hotel” that was sadly lost to a fire at the end of the 19th Century.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £22,000 £30,800,000
Lettings 99% 99% £375 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
179 4 426 10 732 11 488 11 65 4
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cross Keys House 51-53 Devonport Road
Stoke,Plymouth
Devon
PL3 4DL
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA DPS Move With Us
Images & Videos

“Lovely Staffs...”

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Dec 05,2023
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Katherine
By: 'Jocelyn'
Dec 05,2023
0 people found
this helpful
I did not give a second thought reviewing these lovely staffs of Cross Keys Estate .. Since viewing,, Lynne is very warm and approachable. Craig is very attentive of my queries even at out of office hours .. Katherine .... the lady with a smile 😍 .. is very accommodating ...
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By: Katherine Hart
Dec 05, 2023
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Hi Jocelyn! We are so glad we could help you and your family find your new home! Thank you so much for your review we really appreciate it. ...

“5 stars...”

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Dec 02,2023
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Katherine
By: 'Alisha'
Dec 02,2023
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this helpful
Thank you to Jo & Katherine for making our move back to Plymouth super quick & easy. Brilliant communication from the start. Highly recommend!...
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By: Katherine Hart
Dec 05, 2023
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Hi Alisha, so glad we could help and make the moving process easy for you! I hope you both enjoy your new home. ...

“Very happy with everything to date, very prof......”

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Dec 01,2023
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Jo
Fiona Hardie MNAEA
By: 'Ellie'
Dec 01,2023
0 people found
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Very happy with everything to date, very professional and above that, approachable....
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By: Jo Dawson Lavender
Dec 01, 2023
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Thank you for you review we always aim to go over and above for our clients and its amazing when its appreciated and acknowledged ...

“Communication has been friendly and helpful t......”

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Dec 01,2023
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Jo
Asha
By: 'Harriet Allen'
Dec 01,2023
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this helpful
Communication has been friendly and helpful throughout with every one we have come into contact with....
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By: Asha
Dec 07, 2023
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Hi Harriet! We really appreciate your kind review and are very glad that you have found us all to be helpful :) ...

“It really is worth checking reviews and recom......”

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Nov 30,2023
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Joanne
Jo
By: 'S ELLIOTT'
Nov 30,2023
0 people found
this helpful
It really is worth checking reviews and recommendations when it comes to choosing an estate agent to sell your house. Cross Keys from the start were brilliant. Thank god we choose them. Jo Dawson was fantastic at the point of sale and continued to check ...
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By: Jo Dawson Lavender
Nov 30, 2023
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Thank you so much for your lovely review ... it is always our aim to go over and above at every step of the process from viewings to completion but so amazing when this is acknowledged and appreciated ... we wish you lots of fun and happy memories in your lovely new home. ...

“Really recommend. Good, honest and very supportive...”

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Nov 30,2023
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Jo
Joanne
By: 'Ali'
Nov 30,2023
0 people found
this helpful
From the start Crosskeys were really lovely and professional. They were always quick and on the ball with every question I had. There were a few issues with the property, but I believe this was due to the previous owner not disclosing issues. When I ...
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By: Jo Dawson Lavender
Nov 30, 2023
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Thank you very much its a great part of the job helping people find the right p0roperty for them and knowing you have been a part of the process and especially lovely when its acknowledged and appreciated. ...

“Katherine Hart...”

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Nov 29,2023
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Katherine
Lynne Duncan
By: 'Lobo'
Nov 29,2023
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Our experience with Katherine end to end was brilliant! She really couldn’t do enough to help us!...
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By: Katherine Hart
Nov 29, 2023
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Thank you so much for your review! We are so glad we managed to find a property perfect for your family. ...

“Happy Renters...”

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Nov 28,2023
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Katherine
By: 'Spencer'
Nov 28,2023
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this helpful
Absolutely fantastic service, moving date a week after required documents submitted. All staff polite, helpful and responsive....
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By: Katherine Hart
Dec 05, 2023
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Hi Spencer, thank you for the review and glad we could get you moved swiftly before Christmas! Have a loverly Christmas in your new home. ...

“Friendly and efficient staff at the Stoke off......”

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Nov 27,2023
Minithumbdown
Asha
Fiona Hardie MNAEA
By: 'Wendy'
Nov 27,2023
0 people found
this helpful
Friendly and efficient staff at the Stoke office dealt with our negotiations....
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By: Fiona Hardie
Nov 28, 2023
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Hi Wendy, Myself and Asha would like to say thank you for your kind review. This means a lot to us both and Cross Keys. Thank you ...

“What an amazing, professional service!Commu......”

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Nov 22,2023
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'Mrs'
Nov 22,2023
0 people found
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What an amazing, professional service! Communication is faultless Very focused in a caring way. Always available to discuss any concerns or advise. Very approachable and understanding....
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By: fiona
Nov 22, 2023
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Thank you so much for your kind review. Myself and Jo are thrilled for you both, and we are so happy we could assist. Your kind words mean a lot. ...

“Many thanks to the Cross Keys Team for making......”

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Nov 21,2023
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Jo
Joanne
By: 'Katie'
Nov 21,2023
0 people found
this helpful
Many thanks to the Cross Keys Team for making my experience as a first time buyer so pleasant, and for enabling the swift completion of the purchase. Particular thanks to Jo and Jo for all of your help and support, it was very much appreciated! ...
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By: Jo Dawson Lavender
Nov 21, 2023
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Hi Katie, Thank you so much for the lovely review it makes the job so worthwhile when our efforts are acknowledged and appreciated by out lovely clients. We wish you lots of happy times in your new home. ...

“Professional, friendly, helpful and flexible.......”

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Nov 21,2023
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Jo
Fiona Hardie MNAEA
By: 'Caroline'
Nov 21,2023
0 people found
this helpful
Professional, friendly, helpful and flexible. Super experience with Jo who accommodated 2 viewings for us....
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By: Jo Dawson Lavender
Nov 21, 2023
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Hi Caroline, thanks for this lovely review its much appreciated when our lovely clients acknowledge our hard work... we wish you so much happiness in your new home ... x ...

“Professional, friendly, helpful and flexible.......”

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Nov 21,2023
Minithumbup
Jo
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Caroline'
Nov 21,2023
0 people found
this helpful
Professional, friendly, helpful and flexible. Super experience with Jo who accommodated 2 viewings for us....
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“Brilliant...”

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Nov 21,2023
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Jack Merriott-McMillan-Duncan MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Colin'
Nov 21,2023
0 people found
this helpful
Thank you to Jack and Craig not forgetting the other members making up what can only be described as a phenomenal team at cross keys estate agents. Absolutely brilliant, quick and efficient a credit well deserved....
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By: Jack
Nov 21, 2023
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Thank you so much for your review, as always we go above and beyond all others in our industry in our area. Hope you’ll be happy in your new home. ...

“A Happy Buyer...”

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Nov 20,2023
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Jo
Asha
By: 'AJSB'
Nov 20,2023
0 people found
this helpful
As a buyer I am happy with the service received so far up to acceptance of my offer. Showing agent arrived on time, showed the property well and explained everything. Handling of my original and revised offers were efficient and sale offer paperwork received promptly....
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“I just moved to the UK and checked out a coup......”

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Nov 18,2023
Minithumbup
Craig McMillan Duncan MNAEA MARLA
Lynne Duncan
By: 'SYAVASH PAHORE'
Nov 18,2023
0 people found
this helpful
I just moved to the UK and checked out a couple of different real estate agents. From the sample of properties I saw, Cross Keys Estates's properties were all very high quality and I ended up choosing one from them. Craig should me around the ...
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By: Craig
Nov 18, 2023
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Thank you so much for your kind words Stavash. It’s been a pleasure dealing with you and I hope you settle into the property well! ...

“A Solid Recommendation for Cross Keys Estates......”

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Nov 16,2023
Minithumbup
Fiona Hardie MNAEA
Asha
By: 'Lizzy'
Nov 16,2023
0 people found
this helpful
A Solid Recommendation for Cross Keys Estates. I wanted to share my positive experience with Cross Keys Estates during my first home purchase. They have been impressively quick and efficient, handling everything with a friendly and approachable demeanor. Their can-do attitude and willingness to go ...
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By: fiona
Nov 16, 2023
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Hi Lizzy, Myself, Asha and Jo would like to say thank you so much for you kind review. It really is appreciated and I am pleased I could assist you in purchasing your first home! Such a big milestone for you both. ...

“Very friendly team...”

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Nov 16,2023
Minithumbup
Katherine
By: 'Dominic'
Nov 16,2023
0 people found
this helpful
Very friendly team, good at keeping in touch throughout the process. Lovely gift basket when we moved into our new flat. Cannot fault them in any way, thank you all at Crosskeys for making everything so smooth!...
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By: Jo
Nov 16, 2023
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Hi Dominic, thank you for leaving us a review, we really do appreciate it. We wish lots of luck in your new home. ...

“Unfortunately my first buyer pulled, I then h......”

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Nov 16,2023
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Jo
Fiona Hardie MNAEA
By: 'Rebecca Kat'
Nov 16,2023
0 people found
this helpful
Unfortunately my first buyer pulled, I then had issues with my lock etc, this left me feeling completely overwhelmed- Jo & her team were just incredible. Not only did I have back to back viewings within 48hrs, meaning I had another buyer almost instantly. So thoughtful & ...
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By: Jo Dawson Lavender
Nov 17, 2023
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Hi, thanks you so much for your lovely review, as much as we love it when a sale goes seamlessly its not always the case and we know how vital it is to get another buyer quickly and do all we possibly can to reassure the vendors so its amazing when that is acknowledged. ...

“Top Notch Agents...”

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Nov 16,2023
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Jo
By: 'Julia Griffiths'
Nov 16,2023
0 people found
this helpful
If you are looking for a recommendation for an estate agent in Plymouth then look no further than Cross Keys. We have had a long relationship with this company both with lettings and sale/purchase and their advice and experience in the Plymouth market is ...
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By: Jo Dawson Lavender
Nov 17, 2023
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Thank you so much for your lovely comments .... we always work hard to achieve the best outcomes for our lovely clients across sales and lettings and its very much appreciated when its acknlowledged. ...

“Fiona and Asha were amazing! We went to view ......”

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Nov 14,2023
Minithumbup
Fiona Hardie MNAEA
Asha
By: 'Mia'
Nov 14,2023
0 people found
this helpful
Fiona and Asha were amazing! We went to view the property and we got a phone call 2 hours later to say our mortgage offer had been accepted! They kept us updated at every step of the way and chased people when we needed things chasing! ...
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By: Fiona
Nov 14, 2023
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Hi Mia, On behalf of Asha and Myself, thank you for leaving such a lovely review. You're very welcome and thank for being such lovely clients. We wish you all the best in your lovely home. ...

“Exemplary service...”

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Nov 14,2023
Minithumbup
Fiona Hardie MNAEA
Asha
By: 'Lewis'
Nov 14,2023
0 people found
this helpful
Cross keys estates provided me with an exemplary service. They went above and beyond with marketing and selling my property. Before I switched agents to them my property was sat on the market for several months gathering minimal interested and even fewer viewings. Cross keys ...
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By: Fiona
Nov 15, 2023
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Hi Lewis, Thank you for such a lovely review. We love being able to help and its so lovely that our service has been recognised. I'm so pleased i could assist with the sales progression to make it run as smoothly as possible for you ⭐ ...

“I want to thank Jo and Katherine (and the tea......”

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Nov 13,2023
Minithumbup
Katherine
By: 'Elize Sayer'
Nov 13,2023
0 people found
this helpful
I want to thank Jo and Katherine (and the team) for both being so lovely and helpful throughout the whole process. They both individually helped myself and my partner get our flat and we are so grateful. I also thought that the welcome box received ...
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By: Jo Rees
Nov 13, 2023
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Thank you for your lovely comments Elize, we wish you lots of luck in your new home. ...

“The lovely Jo was so friendly and warm. Didn'......”

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Nov 13,2023
Minithumbdown
Fiona Hardie MNAEA
Jo
By: 'Karen'
Nov 13,2023
1 people found
this helpful
The lovely Jo was so friendly and warm. Didn't feel rushed at all and engaged with me at my excitement. Then Fiona sealed the deal with such empathy and professionalism. Would recommend...
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By: Fiona
Nov 13, 2023
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Hi Karen, Myself and Jo really appreciate your kind review. we are so pleased for you and we only wish you the best. ...

“Great team 💪...”

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Nov 11,2023
Minithumbup
Katherine
Jo
By: 'Jessica'
Nov 11,2023
0 people found
this helpful
I will give my 5star to this great agency, excellent communication skills, great team. Keep up the great work!!!!!...
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By: Katherine Hart
Nov 20, 2023
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Hi Jessica, thank you so much for your comments, all the best in your new property! ...

“Great from start to finish...”

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Nov 11,2023
Minithumbup
Joanne
Jo
By: 'Amy'
Nov 11,2023
0 people found
this helpful
Cross Keys were great throughout the whole process of buying our first home. Jo (Dawson) was a friendly and warm host when viewing the property and Jo (Attrill) was an incredible help throughout the sales process. At all times, they provided a human touch to ...
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By: Jo Dawson Lavender
Nov 14, 2023
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Hi Amy, What a lovely review thank you so much we are genuinely thrilled for you both and wish you well in your new home. ...

“Reliable and helpful...”

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Nov 08,2023
Minithumbup
Jo
Fiona Hardie MNAEA
By: 'JC'
Nov 08,2023
0 people found
this helpful
Very helpful, dedicated and patient team. Sold multiple times only to be frustrated by events out of our control, but Cross Keys remained positive throughout and helped to get us over the line in the end. One minor criticism would be to ensure all staff ...
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“The Cross Keys staff have been with us on wha......”

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Nov 07,2023
Minithumbup
Asha
By: 'Michael'
Nov 07,2023
0 people found
this helpful
The Cross Keys staff have been with us on what seems like an endless journey to find our new home. Eventually after many viewings we have found it. From Jonathan at the viewing to Jo in the Office chasing us up and Asha at our ...
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“Cross Keys Estates...”

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Nov 07,2023
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'pamela'
Nov 07,2023
0 people found
this helpful
I found all the staff to be efficient, friendly and helpful. I was particularly involved with Fiona Hardie. She was professional but friendly and helpful and interacted well with clients at viewings. As an older lady on my own, I found it reassuring to get ...
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By: Fiona
Nov 07, 2023
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Hi Pam, Thank you so much for taking the time to leave a review. You are a pleasure to deal with Pam, and I only wish the best for you. Thank you again. ...

“Amazing experience...”

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Nov 04,2023
Minithumbup
Lynne Duncan
By: 'Khadiga'
Nov 04,2023
0 people found
this helpful
I had a fantastic experience renting through Crosskey. Their efficiency and helpfulness throughout the rental and end-of-tenancy procedures were top-notch. I highly recommend them as the best agency for letting. I want to specifically mention Lynne, Jo, Gholam and Millie. Thank you for everything. You ...
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By: Jo Rees
Nov 07, 2023
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Thank you so much for your comments, we really do appreciate you taking the time to leave us a review. Good Luck in your new home. ...
Staff picture Jack Merriott-McMillan-Duncan MNAEA MARLA
(377)
Staff picture Fiona Hardie MNAEA
(372)
Staff picture Lynne Duncan
(244)
Staff picture Craig McMillan Duncan MNAEA MARLA
(184)
Staff picture Jo
Staff picture Katherine
(64)
Staff picture Asha
Staff picture Amy
Staff picture Joanne
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents


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Cross Keys Estates