99% sales valuation accuracy
99% sales fee satisfaction
99% lettings valuation accuracy
99% lettings fee satisfaction
Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known ...
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Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known as Stoke Damerel Community College. Both Jack & Craig are also ex-serving members of the Royal Navy.
The Company was named after “Cross Keys House” which is the name of the building where the Company has been housed since our inception. It seemed appropriate to keep the spirit of the building alive by adopting the name for the Estate Agency. The name “Cross Keys House 1905” can be seen at top of the building to this day and dates back to when it first operated as a public house. The property that stood on the current site previously was the “Cross Keys Hotel” that was sadly lost to a fire at the end of the 19th Century.
The Company was named after “Cross Keys House” which is the name of the building where the Company has been housed since our inception. It seemed appropriate to keep the spirit of the building alive by adopting the name for the Estate Agency. The name “Cross Keys House 1905” can be seen at top of the building to this day and dates back to when it first operated as a public house. The property that stood on the current site previously was the “Cross Keys Hotel” that was sadly lost to a fire at the end of the 19th Century.
Latest Reviews
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2nd Dec 2024
reviewed by 'Lise Hunter'
2nd Dec 2024
reviewed by 'Paul'
29th Nov 2024
reviewed by 'Keith Vowles'
29th Nov 2024
reviewed by 'TREVOR SOLOMON'
25th Nov 2024
reviewed by 'Luke'
23rd Nov 2024
reviewed by 'Joao Mimoso'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 99% | £22,000 | £30,800,000 |
| Lettings | 99% | 99% | £375 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 179 | 4 | 426 | 10 | 728 | 11 | 486 | 11 | 65 | 4 |
Areas covered
- PL1 - PL12 INCLUSIVE
- Whole of Plymouth
Address
Cross Keys House 51-53 Devonport Road
Stoke,Plymouth
Devon
PL3 4DL
01752 500018
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Aug 11,2012
Aug 11,2012
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Cross Keys sold our 2 bedroom flat and we wre very pleased with the service they offered, which we believe represented great value for money. The photos were excellent and Jack provided us with some great tips to add that extra sparkle to the property. The ...
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Aug 13, 2012
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Hi Dan and Nic, thank you so much for your kinds words! It is always nice to get feedback from clients that is positive. Thank you again! ...
Aug 11,2012
Aug 11,2012
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Jack&Craig did an excellent job marketing my property for me. They prepared the house for sale to a high standard and carried out work way above and beyond that of a normal estate agency would undertake. As i live in Southend and the property ...
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Aug 13, 2012
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Thank you for the comments Paul! ...
Aug 11,2012
Aug 11,2012
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At the time of trying to sell my property I had seperated from my wife making it rather difficult to communicate at the time , but the staff at cross keys were very understanding and helpfull with this delicate situation . I was constantly informed of viewings ...
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Aug 11, 2012
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Good Morning Dennis, thank you so much for your kind comments about us and especially Bev. Best wishes to you in the future and feel free to pop in anytime for a catch up. (by the way, you rated us 1 star, was that an error?) ...
Aug 10,2012
Aug 10,2012
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Jack and Bev gave us an excellent service in the selling of our property. We received the full selling price and sold within three days of jack and Bev putting our house on the web. Jack's photograph of our house was out standing and we ...
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Aug 11, 2012
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Hi Jan and Mark, I am so pleased that you were happy with our service and thank you so much for your kind comments. I will certainly pass them onto both Jack and Bev. Your gift of wine and beer was hugely appreciated by us all. Thank you once more ...
Jack Merriott-McMillan-Duncan MNAEA MARLA
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Fiona Hardie MNAEA
(368)
Lynne Duncan
(243)
Craig McMillan Duncan MNAEA MARLA
(184)
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Katherine
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Asha
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Joanne
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Cross Keys Estates Complaints Procedure
If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:
Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF
Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:
• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723
The contact detai ls for The Property Ombudsman are as follows:
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306
The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.
A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents
If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:
Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF
Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:
• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723
The contact detai ls for The Property Ombudsman are as follows:
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306
The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.
A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Awards won by Cross Keys Estates
Regional Awards won by Cross Keys Estates
Individual Branch Awards
Plymouth, PL3
-
2023
Best Letting Agent in Plymouth
-
2023
Best Letting Agent in PL3
-
2023
Best Letting Agent in South West
-
2022
Best Letting Agent in PL3
-
2022
Best Estate Agent in PL3
-
2022
Best Letting Agent in Plymouth
-
2022
Best Estate Agent in Plymouth
-
2023
Best Estate Agent in Plymouth
-
2023
Best Estate Agent in PL3
-
2023
Best Estate Agent in South West
-
2022
Best Letting Agent in South West
