Cross Keys Estates
5/5, 1918 reviews
98% recommended
99% sales valuation accuracy
99% sales fee satisfaction
99% lettings valuation accuracy
99% lettings fee satisfaction
Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known ... show more Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known as Stoke Damerel Community College. Both Jack & Craig are also ex-serving members of the Royal Navy.

The Company was named after “Cross Keys House” which is the name of the building where the Company has been housed since our inception. It seemed appropriate to keep the spirit of the building alive by adopting the name for the Estate Agency. The name “Cross Keys House 1905” can be seen at top of the building to this day and dates back to when it first operated as a public house. The property that stood on the current site previously was the “Cross Keys Hotel” that was sadly lost to a fire at the end of the 19th Century.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £22,000 £30,800,000
Lettings 99% 99% £375 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
177 4 425 10 727 10 485 11 65 4
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cross Keys House 51-53 Devonport Road
Stoke,Plymouth
Devon
PL3 4DL
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA DPS Move With Us
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“From my first call to book a viewing , I was ......”

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Mar 01,2024
Minithumbup
Katherine
Lynne Duncan
By: 'Tracey'
Mar 01,2024
0 people found
this helpful
From my first call to book a viewing , I was given a first class service . Lynne was very polite and welcoming . After I explained my situation , she did all she could to help me . My viewing was with Katherine and she was very friendly and ...
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By: Katherine Hart
Mar 02, 2024
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Hi Tracey, thank you for your kind words. We are so happy we could help secure you a property. Hope the moves goes well. ...

“Quick and painless. Our flat viewing was real......”

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Feb 27,2024
Minithumbup
Craig McMillan Duncan MNAEA MARLA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Chloe'
Feb 27,2024
0 people found
this helpful
Quick and painless. Our flat viewing was really informative and we felt welcomed and with a very quick turn around between being accepted to rent to moving - we were very well looked after. The staff are lovely and have been very happy to help ...
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By: Craig
Feb 27, 2024
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Thank you for your kinds words Chloe. I hope both yourself and Josh enjoy living at the property! ...

“Cross Keys estate agents - Property Sale...”

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Feb 27,2024
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Gary Hamilton'
Feb 27,2024
0 people found
this helpful
Great service from Cross Keys estates especially Fiona Hardie. We were due to go with Cross Keys in November due to unexpected circumstances we had to delay the sale until now. Fiona has be a great help and is proactive at getting back to you. ...
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By: Fiona
Feb 27, 2024
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Hi Gary, Thank you for such a lovely review. I really appreciate this review. It has been a pleasure dealing with you too. I am thrilled you have been happy with the service provided. Thanks again :) ...

“Such a Breeze!!...”

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Feb 27,2024
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'Kathryn'
Feb 27,2024
0 people found
this helpful
From start to finish Cross Keys were brilliant. Selling my U.K prooerty from Spain i thought may of been a bit tricky, but Cross Keys made it a real smooth ride. From advising, recommending tradesman, getting the viewings in, my house was sold in ...
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By: Jo Dawson Lavender
Feb 27, 2024
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Thank you for your lovely review we are always thrilled when we can make the process as smooth as possible ... x ...

“First class service...”

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Feb 22,2024
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'P & J'
Feb 22,2024
2 people found
this helpful
First class service Where do I do I start, From booking a viewing to going though the buying process with cross keys. Straight from the start I have been impressed with cross keys estate agent. I first made a call to view a property, the ...
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By: Fiona
Feb 23, 2024
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Hi Paula, Thank you for such a kind and lovely review, Myself and Jo appreciate this. We are pleased we have been able to help to date and of course. I am exciting for you and James to move into your forever home. x ...

“Positive meeting with Jack at start. A compli......”

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Feb 20,2024
Minithumbup
Jo
Fiona Hardie MNAEA
By: 'Irene'
Feb 20,2024
1 people found
this helpful
Positive meeting with Jack at start. A complicated move made this difficult but staff were always positive and helpful. Always friendly when in office and took care of the process professionally....
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“Fabulous service, very responsive! They manag......”

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Feb 19,2024
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'George'
Feb 19,2024
1 people found
this helpful
Fabulous service, very responsive! They managed to get us the top property price in the street. Fantastic value too. Their floorplans, photos and their app is much better than other agents. Fiona Hardie deserves a special mention for being so proactive. We've used them five ...
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By: Fiona
Feb 19, 2024
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Hi Both, thank you for such a lovely review. Myself and Jo really appreciate this and I am pleased of the turnaround time on this sale. The renovations you complete, deserve a quick sale! ...

“Fantastic customer service from start to fini......”

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Feb 16,2024
Minithumbup
Joanne
Fiona Hardie MNAEA
By: 'Kate Howard'
Feb 16,2024
1 people found
this helpful
Fantastic customer service from start to finish. For every viewing I knew the name of the client, their circumstances & who was accompanying them. A huge thank you to Fiona Hardie & Asha George. The feedback was prompt & in writing. Having access to all this information & more ...
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By: Fiona
Feb 16, 2024
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Morning Kate, thank you for such a lovely review. Myself, and whole team would like to thank you for you kinds words! We wish you all the best. ...

“Joanne and Asha have been brilliant. Very com......”

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Feb 12,2024
Minithumbup
Joanne
Asha
By: 'Kerry'
Feb 12,2024
0 people found
this helpful
Joanne and Asha have been brilliant. Very communicative and have answered all queries promptly. I would highly recommend!...
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By: Asha
Feb 12, 2024
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Hi Kerry! Thank you for your lovely review, myself and Joanne really appreciate this and we are so glad that we have been able to help! ...

“Excellent service very professional...second ......”

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Feb 11,2024
Minithumbdown
Jo
Fiona Hardie MNAEA
By: 'Tina'
Feb 11,2024
1 people found
this helpful
Excellent service very professional...second time we have sold threw Cross keys and would definitely recommend to anyone looking to sell their property. Kepted inform every step of the way . Very happy customer. Well done Cross Keys keep up the good service....
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By: Jo Dawson Lavender
Feb 22, 2024
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Thank you for your lovely review we really appreciate it and are thrilled you have had a successful sale and a great experience too. ...

“Every viewing we have had with Cross Keys has......”

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Feb 09,2024
Minithumbup
Jo
Fiona Hardie MNAEA
By: 'Natalie'
Feb 09,2024
1 people found
this helpful
Every viewing we have had with Cross Keys has been pleasant. They are always friendly and knowledgeable and happy to help. They are really a pleasure to deal with. This is our first time buying a home and Jo has been brilliant and so helpful. ...
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By: Jo Dawson Lavender
Feb 09, 2024
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Thank you so much for your lovely review ... we work hard to be friendly and approachable as well as professional and knowledgeable it makes the whole process for all concerned less stressful and more enjoyable. It was a pleasure to introduce you to your new home. ...

“My experience with Cross Keys and agents Fion......”

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Feb 09,2024
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'Katrina'
Feb 09,2024
1 people found
this helpful
My experience with Cross Keys and agents Fiona Hardie and Jo Dawson has been very positive. i have found them to be informative, reliable and prompt in their responses. Although I am dealing mainly with Fiona Hardie, I have also been on a viewing with ...
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“Cross Keys Estates are a first class agency. ......”

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Feb 07,2024
Minithumbup
Lynne Duncan
Katherine
By: 'Mike Maddicks'
Feb 07,2024
0 people found
this helpful
Cross Keys Estates are a first class agency. We have purchased property through them and they currently manage two properties on our behalf. The letting side of the agency has always provided us with clear and concise information, followed by prompt responses and action. We ...
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By: lynne duncan
Feb 07, 2024
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Thank you so much for the amazing feedback as this is very much appreciated. Its a pleasure working with you both. Kind Regards ...

“Cross Keys have been excellent, very helpful ......”

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Feb 02,2024
Minithumbup
Lynne Duncan
Katherine
By: 'Justin Luke Neale'
Feb 02,2024
0 people found
this helpful
Cross Keys have been excellent, very helpful and quick to respond to any concerns....
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By: lynne duncan
Feb 02, 2024
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Hi Justin, Thank you for the lovely review. We wish you all the best for the future. Kind Regards ...

“Cross Keys have made being a landlord an absolute breeze....”

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Feb 02,2024
Minithumbup
Lynne Duncan
By: 'Sarah Hunt'
Feb 02,2024
0 people found
this helpful
Cross Keys have made being a landlord an absolute breeze. From the initial meeting through to day-to-day management of my property, the team has been friendly, efficient and diligent in every aspect of the let. I can sit back, relax and receive the rental income ...
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By: lynne duncan
Feb 02, 2024
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Hi Sarah, Thank you so much for such a lovely review as this is very much appreciated. Kind Regards Lynne and Jo ...

“Great help, answered any questions we had and......”

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Feb 02,2024
Minithumbup
Katherine
By: 'Wesley'
Feb 02,2024
0 people found
this helpful
Great help, answered any questions we had and was always approachable....
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By: Jo
Mar 19, 2024
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Thank you so much for your very kind words, we really do appreciate it. ...

“Excellent service from Crosskeys...”

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Feb 01,2024
Minithumbup
Katherine
By: 'Keith'
Feb 01,2024
0 people found
this helpful
We have used crosskeys for many years now , we have never had any issues , Jo and her team are so professional , extremely prompt with their service , kept us informed right through the process from the purchase of the property right through to letting of the ...
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By: Jo
Feb 01, 2024
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It is always a pleasure working with you, thank you for taking the time to leave this review. ...

“We have found Cross Keys to be very professio......”

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Jan 31,2024
Minithumbup
Lynne Duncan
Katherine
By: 'S & C Biggs'
Jan 31,2024
0 people found
this helpful
We have found Cross Keys to be very professional, helpful and efficient. We would highly recommend them as letting agents to all Landlords....
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By: lynne duncan
Jan 31, 2024
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Thank you for the lovely review as it is very much appreciated. Kind Regards ...

“Simply brilliant!...”

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Jan 31,2024
Minithumbup
Jack Merriott-McMillan-Duncan MNAEA MARLA
Fiona Hardie MNAEA
By: 'Peter'
Jan 31,2024
1 people found
this helpful
We stupidly tried another "local" agent 1st. They basically shafted us. After approaching Cross Keys, we were left with no doubt they were the ones for us! Very friendly, professional and kept the lines of communication going. Cross Keys sold our house within 29 hours! Fantastic ...
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By: Fiona
Feb 01, 2024
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Hi Peter, Thank you for such a kind review. Myself and all involved appreciate your kind words. Enjoy your new adventure in the lovely France! I am sure we come across paths again soon. ...

“Happy customer...”

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Jan 29,2024
Minithumbup
Katherine
Lynne Duncan
By: 'Lexy'
Jan 29,2024
0 people found
this helpful
Katherine is a detail oriented real estate agent who has the tenant's best interest at heart....
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By: Katherine Hart
Jan 29, 2024
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Hi Lexy, So glad we could help you find your new home and thank you for your kind words. ...

“As I do not reside in my property and live ov......”

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Jan 28,2024
Minithumbup
Lynne Duncan
Katherine
By: 'Wendy Ann Marquenie'
Jan 28,2024
0 people found
this helpful
As I do not reside in my property and live overseas at the present time, I have used Cross Keys Estates to look after my property. They are wonderful people to deal with and have kept my property in tip top condition. I am always ...
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By: lynne duncan
Jan 29, 2024
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Thank you Wendy for such a lovely review as this is very much appreciated. Kind Regards ...

“Very efficient,and friendly .Really good resp......”

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Jan 27,2024
Minithumbdown
Asha
Fiona Hardie MNAEA
By: 'Annie'
Jan 27,2024
0 people found
this helpful
Very efficient,and friendly .Really good response to any query ....
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By: Fiona
Jan 27, 2024
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Hi Annie, Thank you for such a kind review. Myself and Asha appreciate your review. Speak soon ...

“Excellent!...”

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Jan 26,2024
Minithumbup
Lynne Duncan
By: 'Anne-Marie'
Jan 26,2024
0 people found
this helpful
I cannot fault Lynne and Jo the Cross Keys lettings agents. They were friendly, efficient and helpful at all times. The few maintenance issues that cropped up were dealt with promptly. I would recommend Cross Keys without hesitation....
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By: lynne duncan
Jan 26, 2024
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Thank you Ann-Marie for such a lovely review as this is much appreciated. It was a pleasure helping out whilst you were with us. We wish you all the best for the future. Kind Regards ...

“A very pleasant and helpful agency who pay at......”

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Jan 25,2024
Minithumbup
Lynne Duncan
By: 'Peter'
Jan 25,2024
0 people found
this helpful
A very pleasant and helpful agency who pay attention to detail. Knowledgeable and professional....
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By: lynne duncan
Jan 25, 2024
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Thank you Peter for the kind review as this is very much appreciated. Kind Regards ...

“Brilliant service...”

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Jan 25,2024
Minithumbup
Asha
Fiona Hardie MNAEA
By: 'James G'
Jan 25,2024
0 people found
this helpful
Asha was extremely helpful whilst my partner and I were purchasing our new home. She was very knowledgeable about the house and answered all of our questions. She was very fast to respond to any questions we had over email during negations with the seller ...
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By: Asha
Jan 25, 2024
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Hi James, I really appreciate your lovely review, thank you for taking the time to write about your experience with us! We're so pleased to hear that you are happy and even more pleased that we could help yourself and your partner secure your lovely new home! :) ...

“Cross Keys have been amazing from the moment ......”

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Jan 24,2024
Minithumbup
Katherine
Lynne Duncan
By: 'James Rotherham & Steven Parker'
Jan 24,2024
0 people found
this helpful
Cross Keys have been amazing from the moment my partner and I started looking for a property Cross Keys work so helpful with information about the property right down to get all paper work finalise and completed. Katherine Hart was a great help and kept ...
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By: Katherine Hart
Jan 29, 2024
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Hi Steven and James, we are so glad we were able to help you find a perfect property for you both. Thank you for your kind comments. ...

“Working with Cross Keys for my property in Pl......”

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Jan 24,2024
Minithumbup
Lynne Duncan
Craig McMillan Duncan MNAEA MARLA
By: 'Andy'
Jan 24,2024
0 people found
this helpful
Working with Cross Keys for my property in Plymouth has been a positive experience. Despite some challenges with some tenants, the team's commitment to resolving issues promptly and professionally has stood out over the years. I appreciate Cross Keys dedication to maintaining a high standard ...
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By: lynne duncan
Jan 25, 2024
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Hi Andy. Thank you for such a lovely review as it is very much appreciated.Always here to help. Kind Regards ...

“Cross Keys have always found the best tenants......”

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Jan 23,2024
Minithumbup
Katherine
By: 'Dean'
Jan 23,2024
0 people found
this helpful
Cross Keys have always found the best tenants to suit the property- we have used Crossed Keys for other properties that weren't ours and had no hesitation in using them when we were renting out our house....
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By: Jo Rees
Jan 23, 2024
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Thank you for your lovely comments. It is always a pleasure working with you. ...

“Jo was extremely helpful, knowledgeable, and ......”

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Jan 22,2024
Minithumbup
Jo
Asha
By: 'Louise'
Jan 22,2024
0 people found
this helpful
Jo was extremely helpful, knowledgeable, and friendly, very pleasant viewing and communication. I highly recommend, thank you!...
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By: Jo Dawson Lavender
Jan 24, 2024
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Thank you so much for your lovely review ... we always work hard to be both professional and friendly and its great to know the effort we put in is Appreciated. I'm so pleased you have found your lovely new home and can't wait to give you the keys :) ...

“Extremely happy with Cross keys Estates from ......”

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Jan 20,2024
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Paul'
Jan 20,2024
0 people found
this helpful
Extremely happy with Cross keys Estates from my very first meeting, going right through the selling process until Exchange & Completion. I was always kept up to date through these various stages by phone, text & email. I would definitely use Cross Keys again and recommend them ...
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By: Fiona
Jan 25, 2024
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Hi Paul, Thank you such a lovely review. Myself and Jack are extremely grateful. We look forward to working with you in the future! ...
Staff picture Jack Merriott-McMillan-Duncan MNAEA MARLA
(376)
Staff picture Fiona Hardie MNAEA
(366)
Staff picture Lynne Duncan
(241)
Staff picture Craig McMillan Duncan MNAEA MARLA
(183)
Staff picture Jo
Staff picture Katherine
(64)
Staff picture Asha
Staff picture Amy
Staff picture Joanne
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Awards won by Cross Keys Estates

Regional Awards won by Cross Keys Estates

Individual Branch Awards

Plymouth, PL3



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Cross Keys Estates