Cross Keys Estates
5/5, 1919 reviews
98% recommended
99% sales valuation accuracy
99% sales fee satisfaction
99% lettings valuation accuracy
99% lettings fee satisfaction
Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known ... show more Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known as Stoke Damerel Community College. Both Jack & Craig are also ex-serving members of the Royal Navy.

The Company was named after “Cross Keys House” which is the name of the building where the Company has been housed since our inception. It seemed appropriate to keep the spirit of the building alive by adopting the name for the Estate Agency. The name “Cross Keys House 1905” can be seen at top of the building to this day and dates back to when it first operated as a public house. The property that stood on the current site previously was the “Cross Keys Hotel” that was sadly lost to a fire at the end of the 19th Century.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £22,000 £30,800,000
Lettings 99% 99% £375 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
177 4 426 10 727 10 485 11 65 4
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cross Keys House 51-53 Devonport Road
Stoke,Plymouth
Devon
PL3 4DL
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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NAEA ARLA DPS Move With Us
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“Perseverance and Determination!...”

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May 05,2019
Minithumbup
By: 'Maddymad'
May 05,2019
0 people found
this helpful
Cannot fault the service both my Mum and myself have received. We have been supported, kept updated and been able to go on the journey of selling our property with understanding and compassion. I will be recommending Cross Keys Estate Agent to anyone who is ...
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Comment on agent fees
Extremely fair considering the amount of work undertaken
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By: Danielle Gibbons
May 23, 2019
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Thank you so much for taking your time to write a review, we all really appreciate it. ...

“Great service and very friendly...”

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May 01,2019
Minithumbup
Lynne Duncan
By: 'StuartP'
May 01,2019
0 people found
this helpful
I went to Cross Keys to help me find a rental property. I already had one in mind and theh were able to get me a viewing on very short notice. They were punctual and very helpful with the viewing, and they have been really ...
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By: Lynne Duncan
May 10, 2019
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Thank you so much for you kind comments. Hope you enjoy your new home. ...

“cross keys...”

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Apr 30,2019
Minithumbup
By: 'steve'
Apr 30,2019
0 people found
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Excellent customer service. professional, friendly and very helpful in every way. Answered all questions relating to our purchase promptly. would reccomend Danielle to any one....
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unknown
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By: Danielle Gibbons
May 01, 2019
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Thank you for your kind review, we really appreciate it! ...

“Excellent!!!...”

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Apr 29,2019
Minithumbup
By: 'Corkykelly'
Apr 29,2019
0 people found
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Phil showed us around a house we loved but our house wasn't even in the market. Phil come the same day to value our house and so the floor plan and the next day he come to take photos. It was all really quick and ...
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By: Phillip Piper
Apr 29, 2019
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Kelly, Thank you for your kind words and as you know anything i can do to help i will. I look forward to seeing what you and Barry do to the property. ...

“Fantastic customer service...”

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Apr 29,2019
Minithumbup
By: 'TB'
Apr 29,2019
0 people found
this helpful
We used Cross Keys to sell our house and are also buying through them. The whole process has been painless and stress-free, and I think a large part of this is down to their communication style. They always answer the phone and return our messages ...
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Comment on agent fees
Fees are competitive with the other agents in the area.
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By: Phillip Piper
Apr 29, 2019
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Thank you for your kind comments. If you every need any assistance you know where I am. ...

“Fantastic customer service...”

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Apr 27,2019
Minithumbup
By: 'Champs'
Apr 27,2019
0 people found
this helpful
Fantastic customer service, responded promptly to all enquires, photos were lovely and showcased our properties best features, always received feedback on viewings. We never felt pressured into making any decisions- this was a good experience....
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Comment on agent fees
Very competitive fees and excellent value for money particularly in comparison to larger estate agent groups.
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By: Danielle Gibbons
May 01, 2019
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Thank you for your kind review! ...

“Excellent property company...”

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Apr 23,2019
Minithumbup
By: 'Holly'
Apr 23,2019
0 people found
this helpful
I have had a great experience with Cross Keys, the level of service and knowledge that Philip has provided me with has been outstandingly helpful and I am very pleased to be purchasing a property so quickly and efficiently. Thank you so much....
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By: Phillip Piper
Apr 30, 2019
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Hi Holly, Thank you for your kind words i hope you enjoy the property. ...

“Buying and letting...”

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Apr 18,2019
Minithumbup
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'C'
Apr 18,2019
0 people found
this helpful
I first used cross keys estates when buying for the first time in September 2018. I was very happy with the process and appreciated the service Danielle provided. Due to this I decided to use cross keys to subsequently let the property 7 months later. Again proving ...
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By: Joanne Rees
Apr 29, 2019
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Thank you for your lovely review. Always a pleasure to have clients returning to us. ...

“Excellent Service...”

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Apr 09,2019
Minithumbup
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Tony'
Apr 09,2019
0 people found
this helpful
Cross Keys were absolutely fantastic from the very beginning. They understood the market and got us over and above what we were looking for in regard to the sale price. Katherine and Rob sent regular updates about the process and the forthcoming stages. They was ...
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Comment on agent fees
Excellent
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“Great service...”

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Apr 09,2019
Minithumbup
Fiona Hardie MNAEA
By: 'Liz'
Apr 09,2019
0 people found
this helpful
Rob and Kat helped us through what was at times a difficult move, which involved a relocation from Plymouth to Bristol. They were good at keeping us updated and pushing our chain along. When our buyer dropped out unexpectedly, Rob had a successful viewing (our ...
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Comment on agent fees
Very good.
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“Great Service...”

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Apr 04,2019
Minithumbup
Lynne Duncan
By: 'Barbara'
Apr 04,2019
0 people found
this helpful
Olivia was very helpful in regards to a rental property recently, on move in day things are stressful anyway she understood this and went through the process at speed and ease for myself and my husband would highly recommend Cross Keys and their staff....
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Comment on agent fees
Good
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By: Olivia
Apr 04, 2019
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Thank you for your kind words Barbara, we hope you are happy in your new home! ...

“Highly recommend...”

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Apr 03,2019
Minithumbup
Fiona Hardie MNAEA
By: 'Dave'
Apr 03,2019
0 people found
this helpful
We would highly recommend Cross Keys whom we recently sold our property with they marketed and sold our house within 18 days . We were given feedback from every viewing and kept informed along the way. All staff we dealt with were friendly. We were very happy ...
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Comment on agent fees
Fees were fair for the service
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“Fantastic Service, Highly Recommend!...”

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Apr 03,2019
Minithumbup
By: 'Lewis'
Apr 03,2019
0 people found
this helpful
Feeling slightly guilty as this is my first review after cross keys have sold a 4th property of mine! Each and every time their teams in both their Stoke & Mannamead offices have marketed the properties professionally and continued professionalism throughout the sale process. The Staff ...
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Comment on agent fees
Competetive, well earnt fee’s
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By: Danielle Gibbons
May 01, 2019
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Thank you so much for your kind comments! ...

“The process for our house buy was not straightforward, however, for the staff at Cross Keys nothing was too much trouble....”

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Apr 02,2019
Minithumbup
By: 'Andy'
Apr 02,2019
0 people found
this helpful
All the staff were always on hand if we had questions or queries and were only to happy to help. They all worked as a team throughout our long house buying process. At times we thought it wasn't going to happen, but they were always ...
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Comment on agent fees
Excellent
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By: Danielle Gibbons
Apr 02, 2019
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Thank you Andy and Sue for your kind review! I'm so pleased that you are finally into your lovely new home and wish you many happy years there! xx ...

“I am very pleased with the property which Danielle helped me select and purchase.She was most helpful and liaised with the seller in careful ways...”

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Apr 02,2019
Minithumbup
By: 'Colin'
Apr 02,2019
0 people found
this helpful
Danielle was always polite and helpful throughout the purchasing process. She helped minimise the stress and complications and was both efficient and cheerful. She did everything she could to make the experience a smooth and pleasant experience! Phillip was also very helpful....
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Comment on agent fees
Fine
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By: Danielle Gibbons
May 01, 2019
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Thank you for your kind review Colin! We wish you all the best in your new home. ...

“A really good organisation...”

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Apr 01,2019
Minithumbup
By: 'Robert'
Apr 01,2019
0 people found
this helpful
Jack Merriott gave us realistic advice on value and the strategy he employs to get buyers interested. Rob Down created a most attractive selling brochure and Katherine Lane worked most efficiently to implemen Jack's outline plan, consulting us as it quickly succeded. Some 12 viewings were ...
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Comment on agent fees
Very fair and good value in terms of the result.
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“Buying through you...”

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Mar 29,2019
Minithumbup
By: 'Summer'
Mar 29,2019
0 people found
this helpful
Thank you very much to Danielle gibbons who stayed on after work to fit around us for viewings. Danielle was very polite & efficient made the buying process very easy and stress free. Phil and dan were great too. Thank you :)...
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By: Danielle Gibbons
Mar 29, 2019
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Hi Summer, thank you so much for your kind review! I hope that you and your family are very happy in your lovely new home :) ...

“Excellent...”

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Mar 29,2019
Minithumbup
By: 'Sally'
Mar 29,2019
0 people found
this helpful
Found the agent really helpful and friendly. We progressed to completion quickly. There was no stress, on what could have been a really stressful move. Thank you really appreciate your hard work Danielle....
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By: Danielle Gibbons
Mar 30, 2019
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Hi Sally, thank you so much for your kind review. We wish you all the best in your lovely new home :) x ...

“Fantastic Service...”

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Mar 27,2019
Minithumbup
Fiona Hardie MNAEA
By: 'Julia'
Mar 27,2019
0 people found
this helpful
Thank you to the team at Cross Keys, Rob, Katherine, Fiona and Jack. Service was brilliant from the start, communication was great, photos and property details were impressive and as a result, property was sold (STC) within a week. Amazing! Would definitely recommend them....
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Comment on agent fees
Agents fees were very competitive.
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“Letting and Management...”

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Mar 25,2019
Minithumbup
Lynne Duncan
By: 'Barbara'
Mar 25,2019
0 people found
this helpful
From the initial appraisal of prospective rent, to the tenant moving in and the sorting of problems: e.g.new cooker not working Cross Keys were superb. Communication was excellent and issues dealt with swiftly, Lynn was very supportive. Even before a tenant moved in ...
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Comment on agent fees
Excellent value
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By: Joanne Rees
Apr 29, 2019
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Thank you for your lovely comments. ...

“Faultless service...”

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Mar 23,2019
Minithumbup
By: 'Alice'
Mar 23,2019
0 people found
this helpful
It is very important to me that I had an opportunity to review the service I received from Cross Keys Mannamead when selling my house because of the sheer exemplary service they provided. Their communication skills should be applauded. They were so responsive both to ...
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Comment on agent fees
Very affordable Competitive Worth every single penny
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By: Danielle Gibbons
Apr 02, 2019
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Thank you Alice for leaving such a positive review! I'm glad we got there in the end for you! Wishing you all the best for the future ox ...

“Professional & Friendly...”

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Mar 21,2019
Minithumbup
By: 'Kirsten'
Mar 21,2019
0 people found
this helpful
Rob & Katherine have been fantastic they are professional & friendly. From all aspects from Rob taking great photographs of my house & the for sale sign was up within a day . Katherine on the very first viewing sold my house. I would highly recommend Cross Keys estate ...
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“Very pleased...”

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Mar 21,2019
Minithumbup
By: 'Louise'
Mar 21,2019
0 people found
this helpful
Really pleased with the service that I received, my property had a full asking price offer within 2 weeks of it being marketed, I was kept upto date with what was happening and any queries, I had were dealt with promptly. Phil got the ball rolling ...
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Comment on agent fees
Very reasonable fees compared to some of the other chain estate agents in the city.
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By: Danielle Gibbons
Mar 22, 2019
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Hi Louise, thank you so much for your kind review! We really appreciate it! Wish you all the best for the future. ...

“Excellent...”

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Mar 20,2019
Minithumbup
By: 'Liz'
Mar 20,2019
0 people found
this helpful
Very happy with professional service, great knowledge and support throughout the process. Lots of time and effort put in to us as sellers....
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Comment on agent fees
Good
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By: Danielle Gibbons
Mar 29, 2019
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Thank you very much for your kind words Liz, we really appreciate it. ...

“Brilliant!!...”

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Mar 19,2019
Minithumbup
By: 'Helen'
Mar 19,2019
1 people found
this helpful
Katherine and Rob have been brilliant, always at the end of the phone or an email, nothing is too much trouble! They've really helped keep the stresses of buying and selling to a minimum and gone way above and beyond! If we ever move again ...
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Comment on agent fees
Reasonable fees
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“Cross Keys Estate Agents...”

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Mar 14,2019
Minithumbup
By: 'Julie'
Mar 14,2019
0 people found
this helpful
Katherine is an absolute gem and her professionalism and dedication to the buyers and the sellers is amazing. She is friendly and courteous and extremely proficient in her work, which I noticed form Day 1. It was a pleasure to meet her!...
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Comment on agent fees
The fees were very reasonable compared to other Estate Agents
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By: Katherine Lane
Mar 14, 2019
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Thank you for your lovely words Julie & Nick! It was a pleasure to work with you both in selling your lovely house :-) ...

“Very helpful and friendly...”

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Mar 14,2019
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Rebecca'
Mar 14,2019
0 people found
this helpful
I found Fiona to be very helpful and friendly. Buying my first house is a daunting process but Fiona was able to answer all necessary questions and communicated professionally....
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“Professional and very quick response...”

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Mar 06,2019
Minithumbup
Lynne Duncan
By: 'Maged'
Mar 06,2019
0 people found
this helpful
I was looking for a flat to rent at Plymouth. I was offered a viewing appointment that suited my tight schedule and Lynne was punctual. She gave me all the information I needed and was very cheerful. I emailed several times with queries which she ...
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By: lynne duncan
Mar 07, 2019
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Thank you for a lovely review. really appreciate it. ...

“Helpful and speedy...”

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Mar 05,2019
Minithumbup
Lynne Duncan
By: 'Charchar'
Mar 05,2019
0 people found
this helpful
I have been with crosskeys for years now and have never had a problem. I emailed in to ask to change my rent date and Jacqueline was very helpful. All was sorted in a matter of days and in the most polite and friendly manner. ...
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Comment on agent fees
Good
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By: Jacqueline Steggles
Mar 06, 2019
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Thank you very much for your review. It is much appreciated. ...

“Excellent service...”

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Mar 05,2019
Minithumbup
By: 'Jo'
Mar 05,2019
0 people found
this helpful
My partner and I were so satisfied with the service we received with Crosskeys Estate agents. Staff were very helpful, informative and hard working. Nothing was too much work. I would definitely use them again for selling and purchasing properties. Would highly recommend to anyone....
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Comment on agent fees
The fees were a lot cheaper than other quotes we had.
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By: Danielle Gibbons
Apr 02, 2019
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Thank you so much for your kind review Jo and Adrian! I hope that you are both very happy in your lovely new home. ...
Staff picture Jack Merriott-McMillan-Duncan MNAEA MARLA
(376)
Staff picture Fiona Hardie MNAEA
(366)
Staff picture Lynne Duncan
(241)
Staff picture Craig McMillan Duncan MNAEA MARLA
(184)
Staff picture Jo
Staff picture Katherine
(64)
Staff picture Asha
Staff picture Amy
Staff picture Joanne
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Awards won by Cross Keys Estates

Regional Awards won by Cross Keys Estates

Individual Branch Awards

Plymouth, PL3



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Cross Keys Estates