Cross Keys Estates
5/5, 1930 reviews
98% recommended
99% sales valuation accuracy
99% sales fee satisfaction
99% lettings valuation accuracy
99% lettings fee satisfaction
Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known ... show more Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known as Stoke Damerel Community College. Both Jack & Craig are also ex-serving members of the Royal Navy.

The Company was named after “Cross Keys House” which is the name of the building where the Company has been housed since our inception. It seemed appropriate to keep the spirit of the building alive by adopting the name for the Estate Agency. The name “Cross Keys House 1905” can be seen at top of the building to this day and dates back to when it first operated as a public house. The property that stood on the current site previously was the “Cross Keys Hotel” that was sadly lost to a fire at the end of the 19th Century.
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £22,000 £30,800,000
Lettings 99% 99% £375 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
179 4 426 10 732 11 488 11 65 4
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cross Keys House 51-53 Devonport Road
Stoke,Plymouth
Devon
PL3 4DL
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I had a pleasant experience with the lettings......”

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Oct 22,2024
Minithumbup
Amy
Katherine
By: 'Olaoye Bukola'
Oct 22,2024
0 people found
this helpful
I had a pleasant experience with the lettings departmen,so respectful ams accommodating,I will always recommend the company anytime,anyday ams always.The process was smooth and I really love that....
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By: Amy Coubrough
Oct 22, 2024
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Thank you for such a wonderful review Bukola. We're looking forward to seeing you make your new house a home! ...

“Highly recommended for lettings...”

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Oct 22,2024
Minithumbup
Lynne Duncan
Katherine
By: 'Sumanth Kumbargere Nagraj'
Oct 22,2024
0 people found
this helpful
I personally recommend Cross Keys Estate for lettings. They are highly professional, helpful and take care of all the issues related to the lettings....
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By: lynne duncan
Oct 22, 2024
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Thank hou so much for the lovely review Sumanth as this is very much appreciated. Kind Regards Lynne and Katherine ...

“Good experience...”

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Oct 22,2024
Minithumbup
Jo
Asha
By: 'Mike and Kathy Wilson'
Oct 22,2024
1 people found
this helpful
As buyers we found Jo Dawson Lavender to be both professional and friendly. If we ever consider selling we would more than likely as Cross Keys to act on our behalf because of the good experience we had dealing with Jo....
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“Great renting!...”

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Oct 22,2024
Minithumbup
Craig McMillan Duncan MNAEA MARLA
Katherine
By: 'Chloe'
Oct 22,2024
0 people found
this helpful
We've had a great time renting with Cross keys. The move in process was really smooth and swift, the staff were extremely helpful and friendly. Any time we've had an issue in our flat cross keys have been quick to fix the issue and discuss ...
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By: Katherine Hart
Oct 22, 2024
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Hi Chloe, Thank you so much for your review! We are so glad you have had an easy process and enjoyed renting from us ...

“Good relationship with Clients and have good ......”

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Oct 22,2024
Minithumbup
Lynne Duncan
Craig McMillan Duncan MNAEA MARLA
By: 'Henry Okonkwo'
Oct 22,2024
0 people found
this helpful
Good relationship with Clients and have good maintenance culture of properties...
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By: lynne duncan
Oct 22, 2024
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Thank you Henry for the feeback as this is very much appreciated. Kind Regards Lynne and Craig ...

“Couldnt be more pleased with Fiona and the te......”

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Oct 16,2024
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Charlie'
Oct 16,2024
1 people found
this helpful
Couldnt be more pleased with Fiona and the team at cross keys. Done a great job getting a good offer for me and were on hand to answer all my questions. I wouldn’t definitely recommend using cross keys....
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By: Fiona
Oct 16, 2024
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Hi Charlie, Thank you for such a kind review. This means a lot. :) ...

“Fiona was fantastic. Super communicative, pro......”

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Oct 15,2024
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Jodie'
Oct 15,2024
1 people found
this helpful
Fiona was fantastic. Super communicative, prompt at responding and a great support in keeping our purchase moving along swiftly. She liaised regularly with all involved to ensure we had a quick and smooth buying process. Friendly service. No issues booking viewings to the property when ...
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By: Fiona
Oct 16, 2024
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Hi Jodie, Thank you for such a lovely review. Wishing you and Michael all the best in your new home. Its beautiful! ...

“Brilliant agents and couldn't do enough for m......”

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Oct 15,2024
Minithumbup
Amy
By: 'Rebecca'
Oct 15,2024
0 people found
this helpful
Brilliant agents and couldn't do enough for me. Made my experience very easy and stress free, provided everything I needed and all emails from Owain and other staff were easy to follow. Absolutely no complaints on the whole experience from being shown around to moving ...
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By: Amy Coubrough
Oct 17, 2024
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Hi Rebecca, Thank you so much for your lovely review. We hope you are very happy in your new home! ...

“Great experience throughout....”

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Oct 03,2024
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'MC'
Oct 03,2024
1 people found
this helpful
Fiona was great through our purchase. She helped to keep everything on track, answered questions whenever she could help, and was very prompt in her communication. I wouldn't hesitate to work with Fiona again....
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By: Fiona
Oct 03, 2024
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Hi Matt, Thank you for leaving such a lovely review. Your new property is going to be such a lovely Home for you and your family. :) ...

“Exceptional service - I wouldn’t entrust anyone else as a landlord...”

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Oct 02,2024
Minithumbup
Amy
Katherine
By: 'Sarah'
Oct 02,2024
1 people found
this helpful
I have been a landlord for 20 years, with properties in 4 cities. Amy and Katherine were exceptional through the rental process. Professional, responsive and thorough throughout and very candid on viewings. Would highly recommend Crosskeys and they are now my go to rental company. Thanks for ...
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By: Katherine Hart
Oct 02, 2024
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Hi Sarah, Thank you so much for your review, we are so glad we could help you find a tenant. We look forward to continuing to work with you! ...

“Deadline met!...”

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Sep 29,2024
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'EP'
Sep 29,2024
2 people found
this helpful
Deadline met! This was a relatively straightforward sale, with no chain, so it should have been easy! However, there was a tight timescale agreed for exchange and with solicitors on both sides booked for summer breaks, and enquiries still coming in at the last minute, ...
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By: Fiona
Sep 30, 2024
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Hi Erika, Thank you for such a lovely review. I am pleased we got there in the end for all parties. Wishing you all the best. Thanks again. ...

“Asha has been outstanding from start to finis......”

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Sep 27,2024
Minithumbup
Asha
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Sophie'
Sep 27,2024
0 people found
this helpful
Asha has been outstanding from start to finish with her support and professionalism. I have viewed properties with Asha and always felt at ease and that’s how I’ve felt throughout the process of my purchase. Asha has been nothing but motivating, understanding and ...
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By: Asha
Sep 27, 2024
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Thank you for leaving such a lovely review Sophie! It was a delight helping you find your first home and I am glad you felt at ease during your purchase. Wishing you all the best in your lovely new home and we are always here to help in the future :) ...

“Successful Marketing...”

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Sep 23,2024
Minithumbup
Asha
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Maurice Arnold West'
Sep 23,2024
0 people found
this helpful
Cross Keys generated swift interest and received two offers within a few days. The first prospective purchaser withdrew but was replaced by the second prospective purchaser within hours. Asha monitored the progress of the sale throughout and kept us informed....
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By: Asha
Sep 24, 2024
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Thank you for your lovely review Maurice! It was delightful to work with you on the sale of your property and I am glad you found me to be helpful! Wishing you all the best! ...

“Lovely staff...”

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Sep 15,2024
Minithumbup
Jo
Asha
By: 'Jennifer'
Sep 15,2024
0 people found
this helpful
Really lovely staff, always kind and welcoming. Nice that they are in the village where I am selling, easy to pop in. The staff are so helpful. Fiona came over to visit and gave a valuation. She was exactly spot on the the market. Jo ...
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Was this helpful? Yes
By: Jo Dawson-Lavender
Sep 17, 2024
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Thank you so much for your lovely review ... we work hard to deliver the best service we can and are proud to be part of such a great company that has its achievements recognised by out customers who are the people who matter. ...

“I came in touch with Cross Keys after so much......”

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Sep 13,2024
Minithumbup
Craig McMillan Duncan MNAEA MARLA
Amy
By: 'Afolakemi'
Sep 13,2024
0 people found
this helpful
I came in touch with Cross Keys after so much frustration. I went viewing with Craig and he change dthe atmosphere, l laughed and laughed. When l met Amy and other staffs, it was such a delightful friendly atmosphere and professional. Even when we almost ...
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By: Amy Coubrough
Sep 16, 2024
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Thank you for your lovely review Afolakemi! We're glad that we were able to help and hope that you and your family will be very happy in your new home :) ...

“Fabulous service...”

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Sep 10,2024
Minithumbup
Jo
Asha
By: 'Hayley'
Sep 10,2024
0 people found
this helpful
Cross Keys provided a very friendly and professional service. Communication was paramount throughout and everyone was approachable and went out of their way to answer any of our enquiries. We would be happy to recommend using them....
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By: Asha
Sep 10, 2024
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Thank you for your lovely review Hayley! We are so pleased that you are happy with the service that you recieved from us. Wishing you all the best :) ...

“Super Efficient Estate agents....”

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Sep 07,2024
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'Vera'
Sep 07,2024
1 people found
this helpful
Super Efficient Estate agents. Excellent communication, prompt responses with top drawer selling and negotiating skills. Best agency in Plymouth. Faultless. Huge thank you to Fiona , Jo and Jack of course!...
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By: Fiona Hardie
Sep 07, 2024
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Hi Vera, Myself, Jo and Jack would like to say thank you for leaving such a lovely review. This really does mean a lot. Speak soon ...

“It was all very quick and painless. First day......”

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Sep 05,2024
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'Peter'
Sep 05,2024
1 people found
this helpful
It was all very quick and painless. First day of viewings resulted in an offer the next day which, after a couple of phone calls, resulted in a revised offer and our acceptance....
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By: Jo Dawson-Lavender
Sep 05, 2024
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Thanks so much for your review its very much appreciated .... its always a pleasure when we get a great result so quickly and goes to show the success of accurate valuation and marketing. ...

“Cross keys is an excellent letting agency, es......”

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Sep 04,2024
Minithumbup
Lynne Duncan
Katherine
By: 'Peter Scarrott'
Sep 04,2024
0 people found
this helpful
Cross keys is an excellent letting agency, especially Lynne and Katherine.. if I report any maintenance problems, they are both onto it straight away.. A very organised and professional outfit.. 5 stars all the way...
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By: lynne duncan
Sep 04, 2024
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Thank you for the lovely review Peter, it is very much appreciated. Kind regards Lynne and Katherine ...

“Jo was super friendly & welcoming on the view......”

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Sep 04,2024
Minithumbup
Jo
Fiona Hardie MNAEA
By: 'Dan'
Sep 04,2024
0 people found
this helpful
Jo was super friendly & welcoming on the viewing of a property. Really informative & interested in finding out about what i was looking for in a property. Having viewed with a few other estate agents in Plymouth, Jo & cross keys have been by far the best ...
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By: Jo Dawson-Lavender
Sep 04, 2024
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Thank you for your lovely review .... it is always a pleasure helping people find the right property for them and helping them through the process to owning their new home .... ...

“Awesome experience. Super helpful staffs. 100......”

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Sep 03,2024
Minithumbup
Amy
Craig McMillan Duncan MNAEA MARLA
By: 'Isaiah'
Sep 03,2024
0 people found
this helpful
Awesome experience. Super helpful staffs. 100% recommend to any one. My Special thanks to Amy, she was superb!...
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By: Amy Coubrough
Sep 03, 2024
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Hi Isaiah, thank you so much for your lovely review and I'm glad to hear that you and your family settling in well! We wish you the best of luck in your new home and hope that you're very happy there. ...

“We're currently using cross keys estates to h......”

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Sep 03,2024
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'Dylan'
Sep 03,2024
0 people found
this helpful
We're currently using cross keys estates to help us sell our house. Jo & Fiona have mainly been dealing with our sale and they have been fantastic in making sure everything is organised, top quality and above all professional. I've had a lot of anxiety around ...
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By: Fiona Hardie
Sep 03, 2024
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Hi Dylan, Myself and Jo would like to say thank you for leaving such a kind review. We really appreciate this. We will do our best to make it a smooth transaction for you. Speak soon ...

“Very friendly,helpful, relaxed and not pushy ......”

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Sep 02,2024
Minithumbup
Jo
Fiona Hardie MNAEA
By: 'Joseph Gibson'
Sep 02,2024
0 people found
this helpful
Very friendly,helpful, relaxed and not pushy during the viewing and made making offer simple and easy to understand....
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By: Jo Dawson-Lavender
Sep 03, 2024
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Thank you for your review thats really appreciated and we are thrilled to have helped to secure your new home for you. ...

“Perfect! Professional advises! Very polite an......”

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Sep 01,2024
Minithumbup
Lynne Duncan
Katherine
By: 'Halyna'
Sep 01,2024
0 people found
this helpful
Perfect! Professional advises! Very polite and always very helpful! Pleasure to be a tenant of the Cross Keys Estates, thank you so much, Lynne and Katherine, and wish you only the best!...
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By: lynne duncan
Sep 02, 2024
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Thank you so much for the lovely review. This is very much appreciated. Kind Regards Lynne and Katherine ...

“One of the best estate agents in Plymouth!! H......”

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Aug 31,2024
Minithumbup
Lynne Duncan
Craig McMillan Duncan MNAEA MARLA
By: 'Dpac19'
Aug 31,2024
0 people found
this helpful
One of the best estate agents in Plymouth!! Highly recommended!!...
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By: lynne duncan
Sep 02, 2024
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Thank you so much for the revies as this is very much appreciated. Kind Regards Lynne ...

“Crosskeys Estates 5 star industry leaders....”

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Aug 30,2024
Minithumbup
Jack Merriott-McMillan-Duncan MNAEA MARLA
Asha
By: 'Y'
Aug 30,2024
0 people found
this helpful
I am so impressed with the wonderful service and professionalism of the amazing team at Crosskeys Estates. They really do go above and beyond to help, especially Jack Merriott McMillan Duncan, who offers exceptional advice and 5 star service....
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“Excellent service from cross keys ,as soon as......”

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Aug 30,2024
Minithumbup
Lynne Duncan
Katherine
By: 'Mark Mills'
Aug 30,2024
0 people found
this helpful
Excellent service from cross keys ,as soon as a maintenance issue occurred Lynne Duncan sorted it out the same day.all staff are friendly and help with any issues that occur. Overall service fantastic. Well done ....
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By: lynne duncan
Aug 30, 2024
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Thank you for the lovely review as its much appreciated. Kind Regards Lynne and Katherine ...

“Best Estate Agents that I have every worked w......”

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Aug 30,2024
Minithumbup
Jack Merriott-McMillan-Duncan MNAEA MARLA
Fiona Hardie MNAEA
By: 'Chris'
Aug 30,2024
0 people found
this helpful
Best Estate Agents that I have every worked with, nothing too much trouble, kept informed though out transaction....
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“The agents are friendly and professional. I e......”

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Aug 29,2024
Minithumbdown
Katherine
Craig McMillan Duncan MNAEA MARLA
By: 'Kayode'
Aug 29,2024
0 people found
this helpful
The agents are friendly and professional. I enjoyed their service....
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By: Katherine Hart
Aug 30, 2024
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Dear Kayode, I am glad we have been able to help you both find a property and hope the move went well! Thank you for your kind words. ...

“Asha was absolutely amazing, we are both extr......”

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Aug 29,2024
Minithumbup
Asha
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Merryn Thompson'
Aug 29,2024
0 people found
this helpful
Asha was absolutely amazing, we are both extremely happy with the service she gave us. She was so so lovely and very helpful with everything and always communication well with us. Would go above and beyond and couldn’t have asked for anyone better to ...
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By: Asha
Aug 30, 2024
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Thank you for your lovely review Merryn! It was an absolute pleasure assisting you with your purchase and we are so happy that you have found your perfect first home! Wishing you all the best moving forward :) ...
Staff picture Jack Merriott-McMillan-Duncan MNAEA MARLA
(377)
Staff picture Fiona Hardie MNAEA
(372)
Staff picture Lynne Duncan
(244)
Staff picture Craig McMillan Duncan MNAEA MARLA
(184)
Staff picture Jo
Staff picture Katherine
(64)
Staff picture Asha
Staff picture Amy
Staff picture Joanne
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents


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Cross Keys Estates