Cross Keys Estates
5/5, 1918 reviews
98% recommended
99% sales valuation accuracy
99% sales fee satisfaction
99% lettings valuation accuracy
99% lettings fee satisfaction
Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known ... show more Cross Keys Estate Agents was formed by the Directors Jack Merriott-McMillan-Duncan (MNAEA MARLA) and Craig McMillan Duncan (MNAEA MARLA) in 2003 and the first office opened in May of that year in Devonport Road, Stoke Village. Craig grew up in the Stoke area and attended the local secondary school, now known as Stoke Damerel Community College. Both Jack & Craig are also ex-serving members of the Royal Navy.

The Company was named after “Cross Keys House” which is the name of the building where the Company has been housed since our inception. It seemed appropriate to keep the spirit of the building alive by adopting the name for the Estate Agency. The name “Cross Keys House 1905” can be seen at top of the building to this day and dates back to when it first operated as a public house. The property that stood on the current site previously was the “Cross Keys Hotel” that was sadly lost to a fire at the end of the 19th Century.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £22,000 £30,800,000
Lettings 99% 99% £375 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
177 4 425 10 727 10 485 11 65 4
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Address

Cross Keys House 51-53 Devonport Road
Stoke,Plymouth
Devon
PL3 4DL
01752 500018

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Outstanding service from start to finish! Not......”

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Aug 31,2023
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Craig McMillan Duncan MNAEA MARLA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Dave Fiddler'
Aug 31,2023
0 people found
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Outstanding service from start to finish! Nothing was too much trouble and all delivered on time. Would definitely using their service again and advise others to do so as well!...
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“Cross Keys' expertise and attention to detail......”

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Aug 31,2023
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Fiona Hardie MNAEA
Jo
By: 'SDV'
Aug 31,2023
0 people found
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Cross Keys' expertise and attention to detail, whilst selling my house, made the process both smooth and efficient from start to finish. From initial consultation to selling the house and exchanging contracts, they were attentive, responsive, and very knowledgeable about the local market. Special mention ...
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“This is the 2nd time we have used Cross Keys ......”

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Jack Merriott-McMillan-Duncan MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Russell Morgan'
Aug 31,2023
0 people found
this helpful
This is the 2nd time we have used Cross Keys and on both times the experience and professionalism received was extremely satisfying. I would recommend Jack & his team to anyone and above any of the corporate estate agents who tend to promise the world and ...
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“We sold our house with Cross Keys Estate Agen......”

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Jack Merriott-McMillan-Duncan MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Jill'
Aug 31,2023
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We sold our house with Cross Keys Estate Agents. They are very professional, caring, and keep you updated all the way through. They are very friendly and nothing is too much trouble for them....
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By: Jack Merriott-McMillan-Duncan
Sep 01, 2023
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Thank you for such a lovely review as it is very much appreciated. ...

“Both Jack and Craig were very professional an......”

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Jack Merriott-McMillan-Duncan MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Laura'
Aug 31,2023
0 people found
this helpful
Both Jack and Craig were very professional and provided great service from the moment we reached out to Cross Keys. They were always able to answer any questions we had and the communication was great. Would highly recommend to anyone looking....
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By: Jack Merriott-McMillan-Duncan
Sep 01, 2023
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Thank you for such a lovely review as it is very much appreciated. ...

“Used these agents to sell our house. They wer......”

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Jack Merriott-McMillan-Duncan MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Tim'
Aug 31,2023
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Used these agents to sell our house. They were outstanding from start to finish - cannot recommend them highly enough...
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“A thoroughly professional outfit....”

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Jack Merriott-McMillan-Duncan MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Yvonne Simmons'
Aug 31,2023
0 people found
this helpful
A thoroughly professional outfit. We purchased a property through Cross Keys 9 months ago. Jack and his team made this a very pleasant experience. They were professional and informative throughout the process, making it a very pleasant and easy experience. Highly professional and knowledgeable. Would highly ...
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“Cross Keys were extremely helpful throughout ......”

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Jack Merriott-McMillan-Duncan MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Fraser'
Aug 31,2023
0 people found
this helpful
Cross Keys were extremely helpful throughout the entire process. They were always at the end of the phone/email to answer any questions and were very professional. Such a breath of fresh air and one of the best agents we have dealt with. Would highly ...
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“Cross keys have advised me several times over......”

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Jack Merriott-McMillan-Duncan MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'J'
Aug 31,2023
0 people found
this helpful
Cross keys have advised me several times over the years, following my initial house purchase through them over 16 years ago. Absolute professionals and very well established, knowledgeable and really care about their clients. The only people you want or need to deal with, beating other ...
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“First time buyer,Recently bought a property w......”

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Jo
Fiona Hardie MNAEA
By: 'Tim'
Aug 31,2023
0 people found
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First time buyer,Recently bought a property with Cross Keys. Couldn't be more grateful for the help and advice throughout the whole process. Everyone there is friendly and approachable with a passion for what they do. I would like to say a personal thank you ...
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By: Jo Dawson Lavender
Sep 01, 2023
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Thank you so much for your lovely review ... hope you have settled in well and cant wait to see oics of the Christmas Tree... ...

“Cross keys have been an absolute delight in a......”

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Lynne Duncan
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Heather'
Aug 31,2023
0 people found
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Cross keys have been an absolute delight in assisting our needs They listen and help accordingly We would highly recommend cross Keys in buying or selling your home...
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“One of the most professional experiences I ha......”

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Aug 31,2023
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Jack Merriott-McMillan-Duncan MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Stephen Ashworth'
Aug 31,2023
0 people found
this helpful
One of the most professional experiences I have had, from the minute they answer the phone . Great experience from all of the team . Would highly recommend and that's not something I say anymore. Feedback from them always delivered on a professional but friendly manner and ...
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“Fabulous team from start to finish. We have b......”

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Jack Merriott-McMillan-Duncan MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Dave'
Aug 31,2023
0 people found
this helpful
Fabulous team from start to finish. We have bought & sold with Cross Keys Estates Ltd for many years, would not consider going elsewhere. They are an agent that stands out for professionalism, fantastic customer service, and knowledge of the housing market. Why go anywhere else, ...
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“I have bought and sold a very houses over the......”

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Jack Merriott-McMillan-Duncan MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Mark'
Aug 31,2023
0 people found
this helpful
I have bought and sold a very houses over the years and used my Estate Agents . The services I received from this agent was second to none , professional, good customer service and advice if needed . Highly recommended...
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“Fabulous team from start to finish. We have b......”

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Aug 31,2023
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Jack Merriott-McMillan-Duncan MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Dave'
Aug 31,2023
0 people found
this helpful
Fabulous team from start to finish. We have bought & sold with Cross Keys Estates Ltd for many years, would not consider going elsewhere. They are an agent that stands out for professionalism, fantastic customer service, and knowledge of the housing market. Why go anywhere else, ...
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“I found Cross Keys Estates to be very efficie......”

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Aug 31,2023
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Jack Merriott-McMillan-Duncan MNAEA MARLA
Jo
By: 'Lisa'
Aug 31,2023
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I found Cross Keys Estates to be very efficient and helpful....
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By: Jo Dawson Lavender
Aug 31, 2023
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Thank you so much Lisa you review is very much appreciated .... we are so happy to have helped you find and secure your new home. ...

“What can I say about Team Ck that hasn't alre......”

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Aug 31,2023
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Jack Merriott-McMillan-Duncan MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Karen'
Aug 31,2023
0 people found
this helpful
What can I say about Team Ck that hasn't already been said. Absolutely 5 star service from start to finish on both the letting and sale teams, we have used them both and will continue to use them. Well done Team CK you are the best ...
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“A really good service with great communicatio......”

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Aug 31,2023
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Jo
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Danielle'
Aug 31,2023
0 people found
this helpful
A really good service with great communication and was updated on a regular basis. When I brought the property in 2019 through crosskeys had a good service so when I was thinking of selling Crosskeys was the only estate agents I wanted I use from my ...
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By: Jo Dawson Lavender
Aug 31, 2023
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Thank you Danielle .... very much appreciated and so glad we got there in the end ... we wish you well for your next chapter. ...

“Great Team...”

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Aug 31,2023
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Jack Merriott-McMillan-Duncan MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Marc'
Aug 31,2023
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I can honestly say that Crosskeys ha e bee brilliant throughout our sale and I can't thank them enough for all their hard work....
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“Thank you Crosskeys...”

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Aug 30,2023
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'Richie'
Aug 30,2023
0 people found
this helpful
My partner and I have just had an offer accepted on a house and the service and support provided by Cross Keys was exemplary. Our dealings with Fi and Jo were friendly, professional and we felt looked after by both of them. An amazing service ...
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By: Jo Dawson Lavender
Aug 31, 2023
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Thank you so much for your glowing review it genuinely means a lot to all of us. ...

“Asha was really helpful and a key factor help......”

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Aug 30,2023
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Asha
Fiona Hardie MNAEA
By: 'Lance'
Aug 30,2023
0 people found
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Asha was really helpful and a key factor helping us in the process of purchasing our house. As she was professional throughout. She listened and acted to suggestions as well as providing advice and support all throughout out us purchasing our first house which is ...
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By: Asha
Aug 31, 2023
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Thank you so much for your kind review! I am so glad to hear that you have found myself helpful during the process of purchasing your first home. ...

“As first time buyers, we were walking into th......”

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Aug 30,2023
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Joanne
Fiona Hardie MNAEA
By: 'Cam & Jen'
Aug 30,2023
0 people found
this helpful
As first time buyers, we were walking into this blind, not knowing what was around each corner, until Joanne was there to show us the way, every phone call was supportive, empathetic and a positive experience. Even though we had troubles along the way, not ...
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“As a buyer I found Cross Keys friendly, helpf......”

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Aug 30,2023
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Jo
Fiona Hardie MNAEA
By: 'Gemma'
Aug 30,2023
0 people found
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As a buyer I found Cross Keys friendly, helpful and knowledgeable. I'd recommend Cross Keys if you are thinking of selling as I felt they had both my and the sellers interests at heart. The viewing was relaxed and I was happy to have my ...
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By: Jo Dawson Lavender
Aug 30, 2023
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Hi Gemma, thank you very much it was a pleasure doing the viewing with yourself and was so pleased for you when your offer was accepted :) great result all round. ...

“Excellent Sales Services...”

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Aug 30,2023
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Fiona Hardie MNAEA
Jo
By: 'FP'
Aug 30,2023
0 people found
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The sales service is excellent; the staff are efficient and cheerful and nothing is too much trouble. They have a good relationship with all parties which is essential for sales to run smoothly....
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By: Jo Dawson Lavender
Aug 30, 2023
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Good Afternoon, Thank you very much for your kind words we take great pride in building and maintaining relationships with all our vendors and buyers and to help wherever we can. ...

“Absolutely superb from start to finish. Throu......”

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Aug 30,2023
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Joanne
Craig McMillan Duncan MNAEA MARLA
By: 'Caroline'
Aug 30,2023
0 people found
this helpful
Absolutely superb from start to finish. Throughout my transaction Crosskeys displayed a level of professionalism that their competitors can only aspire to....
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“The service from Cross keys Estates has been ......”

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Aug 30,2023
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Jo
Fiona Hardie MNAEA
By: 'Nigel'
Aug 30,2023
0 people found
this helpful
The service from Cross keys Estates has been amazing, excellent and quick communication, very friendly and personable staff who are clearly client focussed. Will definitely use again 😀...
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By: Jo Dawson Lavender
Aug 30, 2023
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Hi Nigel, What a lovely review and very much appreciated .... building relationships with all our clients is important to us and we are happy you would come back to us again . ...

“Would Recommend...”

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Aug 30,2023
Minithumbup
Fiona Hardie MNAEA
Jo
By: 'Mike'
Aug 30,2023
0 people found
this helpful
This is the third time I have sold with Cross Keys and they have been excellent every time. They are honest, hard working and deal with any problems in their stride. I would not hesitate to recommend them (and use them again myself). Fiona Hardie ...
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By: Fiona
Aug 30, 2023
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Hi Mike, thank you so much. It was a roller-coaster for all involved and between us all , we got there. Thank you for being patient through out. I wish you all the best in your new home. All the best. ...

“We have just purchased a semi detached house ......”

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Aug 30,2023
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Jack Merriott-McMillan-Duncan MNAEA MARLA
Fiona Hardie MNAEA
By: 'CJM'
Aug 30,2023
0 people found
this helpful
We have just purchased a semi detached house to add to our rental portfolio and I have to say the Criss Keys service is absolutely miles ahead of any other agents in Plymouth. Spot on and so friendly, I will be recommending them to everyone ...
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“As I have used Cross Keys before for purchasi......”

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Jack Merriott-McMillan-Duncan MNAEA MARLA
Craig McMillan Duncan MNAEA MARLA
By: 'Cjm'
Aug 30,2023
0 people found
this helpful
As I have used Cross Keys before for purchasing, we decided to try them out for selling even though they weren't in Taunton. Jack assured me that this would be an easy task for them. They sold the house in one day of viewings at ...
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“Letting's properties...”

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Jack Merriott-McMillan-Duncan MNAEA MARLA
Fiona Hardie MNAEA
By: 'Chris'
Aug 30,2023
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We decided to invest in Letting's properties in Plymouth and this was our first purchase. Cross Keys were excellent from start to finish. I will only now use this agent....
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Staff picture Jack Merriott-McMillan-Duncan MNAEA MARLA
(376)
Staff picture Fiona Hardie MNAEA
(366)
Staff picture Lynne Duncan
(241)
Staff picture Craig McMillan Duncan MNAEA MARLA
(183)
Staff picture Jo
Staff picture Katherine
(64)
Staff picture Asha
Staff picture Amy
Staff picture Joanne
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Awards won by Cross Keys Estates

Regional Awards won by Cross Keys Estates

Individual Branch Awards

Plymouth, PL3



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Cross Keys Estates