Cray & Norton
4.4/5, 113 reviews
82% recommended
96% sales valuation accuracy
95% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
We are an independent family run estate agents able to provide you with a friendly, professional service whatever your position, be it vendor, purchaser, Landlord or tenant. show more We are an independent family run estate agents able to provide you with a friendly, professional service whatever your position, be it vendor, purchaser, Landlord or tenant.

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Latest Reviews

 View all Reviews 113
20th May 2024
reviewed by 'Fran'
“Would highly recommend Darren and the team at Cray and Norton who recently sold a house for us in addiscombe. ......”
6th Mar 2024
reviewed by 'Peter'
“Excellent service with regular communication in dealing with my property sale, highly recommended...”
3rd Mar 2024
reviewed by 'Trudy Wright'
“Really professional outfit yet down to earth - no spin just action. Marcel, Archie & Darren are the 'A' team all ......”
29th Oct 2023
reviewed by 'Aris Sanchez'
“Excellent level of professionalism throughout the whole process of renting our loved flat for the first time guiding us to ......”
1st Aug 2023
reviewed by 'Mr Jason Peploe'
“Good service from start to finish and a big thank you to all the team at Cray and norton....”
26th Jun 2023
reviewed by 'Clare'
“I'm glad I chose Cray & Norton when I had to put my late parents home on the market.The whole ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 95% £255,100 £5,400,000
Lettings 100% 99% £825 £2,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 2 12 8 33 2 33 2 3 6
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 15:30
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
TPOS Sales TPOS DPS The Guild
Rankings
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Estate agents
Letting agents
Latest Properties

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Cray & Norton Branches (view all 2)
Croydon, CR0
Heathfield, TN21

“Tony John showed us round this house which we liked ......”

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May 28,2014
Minithumbdown
By: 'James'
May 28,2014
0 people found
this helpful
Tony John showed us round this house which we liked very much. He hinted that the owners were expecting around £10k more than the asking which we anticipated. In the end, the deal was done on £15k over the asking which I thought would encourage ...
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What agent could do to change your mind?
C&N should play for both sides. That is the role of agents.
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By: Darren Cray
Sep 17, 2014
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Thanks for taking the time to write a review and I'm sorry your experience with us was not a positive one. We also get frustrated and understand your point of view. Darren Cray (Director) ...

“The team were very professional. We had asked them to ......”

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Dec 18,2013
Minithumbup
By: 'Lottie'
Dec 18,2013
2 people found
this helpful
The team were very professional. We had asked them to take on our property after we had had, security issues at the property with Streets Ahead Estate Agents. Whenever we contacted the office no matter who answered the phone they knew who we were and ...
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By: Darren Cray
Sep 17, 2014
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Thanks for your positive feedback and we are pleased you had a good experience with Cray & Norton Darren Cray ...

“We bought a house using Cray and Norton and Tony ......”

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Dec 01,2013
Minithumbup
By: 'Anna'
Dec 01,2013
1 people found
this helpful
We bought a house using Cray and Norton and Tony who was our agent was extremly proffesional and efficient. We managed to exchange the contracts in just over a month. Highly recommended....
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“We were very happy with the service we received from ......”

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Nov 26,2013
Minithumbup
By: 'Rebecca'
Nov 26,2013
1 people found
this helpful
We were very happy with the service we received from Cray and Norton, specifically Tony who was our main point of contact. After dealing with a number of 'pushy' estate agents it was really great to find someone easy going, helpful and with a good ...
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“We have received an excellent service from all at Cray & ......”

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Oct 28,2013
Minithumbup
By: 'Barry'
Oct 28,2013
1 people found
this helpful
We have received an excellent service from all at Cray & Norton in selling our house at a good price. Tony John has been very helpful in this process and we would recommend Cray & Norton services....
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“We have been delighted with the level of service that ......”

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Oct 03,2013
Minithumbup
By: 'The'
Oct 03,2013
1 people found
this helpful
We have been delighted with the level of service that we have received from all the staff at Cray & Norton. Tony deserves a special mention for all his incredible hard work in helping to push through the sale of our house. We would strongly recommend ...
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“Like to say a big thank you to Tony and ......”

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Sep 16,2013
Minithumbup
By: 'Mr'
Sep 16,2013
1 people found
this helpful
Like to say a big thank you to Tony and his team on helping us complete on our flat purchase within 6 weeks! Very helpful, proactive, friendly and profesional service from start to finish. Def recommend this company!...
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“Very helpful and proactive staff. Contacted cray and norton to ......”

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Aug 28,2013
Minithumbup
By: 'Niki'
Aug 28,2013
1 people found
this helpful
Very helpful and proactive staff. Contacted cray and norton to arrange to view the property this was all sorted within a few days. Property in lovely condition, so put down holding deposit, and referencing was all sorted within a week. Looking forward to moving in!...
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“I would like to praise all the staff of the ......”

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Aug 20,2013
Minithumbup
By: 'Bernadette'
Aug 20,2013
1 people found
this helpful
I would like to praise all the staff of the Crayton and Norton agency for their smiles, always ready to accommodate our needs, to show the houses meeting our speculations... throughout the sale they were approachable and helpful. After the sale Tony more specifically help ...
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By: Darren Cray
Aug 28, 2013
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Hi Bernadette and Alan, thanks for your comments and I'm pleased you are both happy with the service we provided. Enjoy your new home :-) ...

“A very professional company and they were not pushy. I ......”

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Aug 03,2013
Minithumbup
By: 'V'
Aug 03,2013
0 people found
this helpful
A very professional company and they were not pushy. I liked that all viewings were accompanied by the team. I would definitely recommed this estate agent to friends and family....
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By: Darren Cray
Aug 28, 2013
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Thanks for your comments Valerie and it was a pleasure to work for you. ...

“A really good experience of working with this estate agent. ......”

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Jul 29,2013
Minithumbup
By: 'Ms.'
Jul 29,2013
0 people found
this helpful
A really good experience of working with this estate agent. Great market insight when we first met to discuss the sale, we agreed price and rates as well as how we would like to work together during the marketing and sales period. They were proactive ...
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By: Datrren Cray
Aug 28, 2013
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Hi Ms Hoyle, Thanks for your comments and I'm pleased that you are happy with the service we provided. ...

“If you are looking for an Estate Agent who will ......”

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Jul 08,2013
Minithumbup
By: 'Ms'
Jul 08,2013
0 people found
this helpful
If you are looking for an Estate Agent who will go all out to accommodate you then look no further than Cray & Norton. I suspect this is partly due to the fact that they are a small family run business. This makes them approachable and ...
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By: Darren Cray
Aug 28, 2013
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Hello Ms Francis, Thanks for taking the time to write a review. I am really pleased you are happy with the service we provided and I have thanked Tony for his efforts. ...

“Very good experience buying a house through Cray and Norton. ......”

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May 18,2013
Minithumbup
By: 'northway'
May 18,2013
0 people found
this helpful
Very good experience buying a house through Cray and Norton. All the staff were professional and helpful. Unusually for an estate agent, they did not try to sell me a mortgage but just got on with showing me properties. Would recommend them....
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By: Darren Cray
May 31, 2013
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Thanks for your comments. I'm pleased you are happy with the service we provided. Darren Cray Director ...

“The staff at Cray and Norton were helpful and respectfull. ......”

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May 17,2013
Minithumbup
By: 'Thomas'
May 17,2013
0 people found
this helpful
The staff at Cray and Norton were helpful and respectfull. They kept us informed of any progress and any setbacks throughout the negotiating period and often visit us at uur home to explain how things were going we have now exchanged contracts...
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“i found a property to rent through Cray and norton, ......”

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Apr 18,2013
Minithumbup
By: 'Miss'
Apr 18,2013
0 people found
this helpful
i found a property to rent through Cray and norton, I saw a property online and called up the office, they said the property was available and asked when i was available to arrange a viewing. i explained that i worked in London. Tony went ...
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By: Darren Cray
May 31, 2013
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Thanks for your comments and I have thanked both Kelly and Tony for making your experience with us a good one. ...

“I made an offer for a property on thier books , ......”

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Apr 15,2013
Minithumbdown
By: 'Sandy'
Apr 15,2013
3 people found
this helpful
I made an offer for a property on thier books , the offer was accepted , however the vendor had not found a property which was fine , a few weeks later i was told she had found a property and made an offer , at no time despite ...
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By: Sandy
Jul 15, 2013
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Once again , unprofessional manner is clearly noted above To admit there was communcation failure is no bad thing , this was the situation here . Any feedback whether postive or not should be used to improve the existing service . None the less used another agent to buy a house , and recieved excellent service from begining to end . ...

“We bought our first property through cray and norton and ......”

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Apr 10,2013
Minithumbup
By: 'Cameron'
Apr 10,2013
0 people found
this helpful
We bought our first property through cray and norton and I must say it was a straightforward, no hassle process. Robin first showed us the property and was very helpful with our offer. Once we made our offer we dealt with Marcel who was very ...
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By: Darren Cray
Apr 15, 2013
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Thanks for taking the time to write a review, it is always nice to receive positive feedback and I have thanked Marcel and Robyn for making your experience with us a good one. Darren Cray Director ...

“We needed to move a tenant out before sale and ......”

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Apr 09,2013
Minithumbup
By: 'Mr'
Apr 09,2013
0 people found
this helpful
We needed to move a tenant out before sale and Andrea was really helpful. Robyn built up a good relationship with the tenant and as a result the tenant was happy to allow viewings through Cray and Norton. Marcel lead the sale and kept in ...
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By: Darren Cray
Apr 15, 2013
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Thanks for taking the time to write a review on my company - It is always nice to hear positive feedbak and rest assured I have thanked all my staff (and my wife) for making your experience with us a positive one. Thanks Darren Cray Director ...

“Just a quick review regarding the great experience we had ......”

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Apr 09,2013
Minithumbup
By: 'Alice'
Apr 09,2013
0 people found
this helpful
Just a quick review regarding the great experience we had with Robyn Ewen who works in Cray & Norton. She went out of her way to help us find our lovely flat. Would highly recommend her to anyone looking into finding their future property....
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By: Darren Cray
Apr 15, 2013
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Thanks for taking the time in writing a review about Cray & Norton and rest assured I have thanked Robyn for giving you a great experience with my company. Thanks Darren Cray Director ...

“My partner and I saw the property on RightMove the ......”

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Mar 25,2013
Minithumbup
By: 'Sabrina'
Mar 25,2013
1 people found
this helpful
My partner and I saw the property on RightMove the day it was listed. We called and Cray and Norton arranged a viewing very swiftly. From the moment we stepped into the property we were given all of the information we needed from Robyn, who ...
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By: Darren Cray
Apr 15, 2013
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Thanks for taking the time to write a review about my company - It is really nice to hear that we are giving customers a good experience and rest assured I have thanked Robyn and Marcel for giving you a good experience with Cray & Norton. Thanks Darren Cray Director ...

“I recently found a property through Cray and Norton. I ......”

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Mar 11,2013
Minithumbup
By: 'Michelle'
Mar 11,2013
2 people found
this helpful
I recently found a property through Cray and Norton. I found Robyn Ewen to be very proffesional and helpful as she assisted me with all my needs. I found a lovely two bedroom home which was were exactly where i wanted to be. she always ...
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By: Darren Cray
Apr 15, 2013
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Thanks for your comments and rest assured I have thanked Robyn for making your experience with us a good one. Thanks Darren Cray Director ...

“I was impressed from the outset when I sought a ......”

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Mar 08,2013
Minithumbup
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Darren
By: 'Happy'
Mar 08,2013
3 people found
this helpful
I was impressed from the outset when I sought a Probate Valuation from this firm and met with Darren at the property. He readily agreed to provide what I needed in the hope that I would employ him when I was in a position to ...
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“Had a good experience using Cray & Norton to sell my ......”

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Feb 21,2013
Minithumbup
By: 'Suzanne'
Feb 21,2013
1 people found
this helpful
Had a good experience using Cray & Norton to sell my property. They kept in regular contact and Robyn was always there to show people around the house - they never tried to send people round without Robyn to show them round. Would recommend them and ...
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“i was recently was looking through rightmove for a property ......”

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Jan 23,2013
Minithumbup
By: 'Tenant'
Jan 23,2013
5 people found
this helpful
i was recently was looking through rightmove for a property to rent, and i found one that was through cray and norton. I gave them a rang and i spoke to someone called Tony who then took some details from me, before i knew it ...
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“I have a number of properties in the croydon area ......”

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Jan 23,2013
Minithumbup
By: 'landlord'
Jan 23,2013
3 people found
this helpful
I have a number of properties in the croydon area which I rent out through Cray and Norton . Everytime they provide me with an excellent service. I would like to thank Robyn especailly as she always manages to find me great tenants. Mr Kumar...
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“Marcel and Tony arranged for me to have a viewing ......”

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Jan 23,2013
Minithumbup
By: 'Brandon'
Jan 23,2013
6 people found
this helpful
Marcel and Tony arranged for me to have a viewing on a various number of properties and remained patient and friendly he entire time. They spoke to me about my ideal property and made useful suggestions during each viewing. This helped me decide which property ...
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“I had been looking for a rental property for a ......”

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Jan 22,2013
Minithumbup
By: 'Happy'
Jan 22,2013
5 people found
this helpful
I had been looking for a rental property for a few weeks and then spotted one on Rightmove that was of interest. It was just what I was looking for and I knew straight away that it was for me. I called the number and ...
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“I have rented a number of properties over the years ......”

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Jan 16,2013
Minithumbdown
By: 'Mouse'
Jan 16,2013
9 people found
this helpful
I have rented a number of properties over the years with various estate agents, and I have never experienced such disgusting service as I did with Cray and Norton. They were great up until the day with moved in ¢â‚¬â€œ no complaints whatsoever. But as soon ...
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By: Darren Cray
Jan 21, 2013
View all comments (4)
Dear Mouse Girl, We also have a document - it is the check out inventory and it is a shame i cannot upload pictures of the inventory which cleary show that the flat was left in a filthy state with the highlight being a used condom behind your side cabinet in the bedroom. There are always two sides to every story and i know what i have written is true. Darren Cray ...

“Myself and my partner were first time property buyers and ......”

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Nov 10,2012
Minithumbup
By: 'James'
Nov 10,2012
1 people found
this helpful
Myself and my partner were first time property buyers and all the staff at Cray & Norton made it as smooth as possible, there was always someone to answer our questions and emails, Marcel himself was always very understanding with us as first time buyers and ...
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“Following a promising start over the first two weeks and ......”

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Oct 16,2012
Minithumbdown
By: 'Disappointed'
Oct 16,2012
9 people found
this helpful
Following a promising start over the first two weeks and being advised that the property would be no problem to sell, viewings became very sporadic. Whenever I queried the lack of interest I was simply told it was being actively marketed but there was no ...
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What agent could do to change your mind?
As above. Due to the response I received to my direct communication with the agent I doubt anything will be done to improve their service, but the regular feedback they promise and a director who knows how to deal with customers and shows some sign of caring about them would go a long way.
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By: terribleservice
Feb 15, 2021
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i had the same experience with this agent, Darren was exceptionally rude. stay well away, i got things like we are busy, its your fault. Stay well away from them. ...

Vendor Fees

1.2%

Landlord Fees

8%

Tenant Fees

No fees set.
Last updated at 20/05/2024, 1:33 PM by Darren
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:33 PM 20/05/2024 by Darren

Awards won by Cray & Norton

Regional Awards won by Cray & Norton

Individual Branch Awards

Croydon, CR0



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