View all comments (1) Dear "unhappyBarnet", We're sorry you feel this way and can assure you that we have clear processes on dealing with issues that you have raised and we will be happy to explain in more detail what has been done, as we can track all actions. Please email [email protected] with your property details so that we can discuss properly. We look forward to hearing from you John ...

View all comments (2) Crabtree and Nottinghill housing didnt call once or come round to see what could be done Now crabtree are saying not their fault and Nottinghill housing are saying its Crabtree problem i dealt with sodden flat for 10 days 4 nights of flooding every night no sleep out of pocket saving more damage to flat and no one wants to reimburse me want to play pass the buck Great way both crabtree and Nottinghill housing tree a disabled person live on a shoe string and now in debt due to ...

View all comments (3) Hi, apologies but I made mistake regarding the £302 having read the email properly. But I am still very angry about the state of the place. ...

View all comments (1) Dear Ali, We are sorry you have felt the need to leave this review. You will be aware of the positive work that has been done at the development and the good relationship we have previously had with the Board and residents. Sadly our relationship is coming to an end and we are liaising with you regards the termination of the contract with an offer to end this early for the benefit of all parties. With regards to our fees, we will never be the cheapest and do not wish to be. Our fees ar ...

View all comments (1) Dear Ms Gardiner, I'm sorry you have felt the need to leave this review. I have reviewed the situation and previous correspondence from yourself related to the redecoration. I can see the Property Manager responded to you in October that the project was hopefully due to commence in 2018. This is still the intention and consultation is due to commence imminently. Works were not possible last year due to insufficient funds and so we were instructed to postpone to this year. I can assur ...

View all comments (1) Dear Alan, We have identified your property and reviewed the history of correspondence and the 5 contacts you made in the last 2 years. We are sorry that you feel we have not managed the development well, which has been a very complex one for a number of reasons but one that we have worked very closely with the Board. All budgets and costs have been approved by the Board. Any contracts entered into have been with the full approval of the Board and do not increase Crabtree's fees, as we do ...

View all comments (1) Dear DBS I'm sorry that you have felt the need to leave a negative review about our services. I would be very interested in understanding the details that have lead to this. Please contact me directly on [email protected] to discuss. I will also be able to confirm who your direct Property Manager is, as all Clients have one. I look forward to hearing from you John Osborn Director ...

View all comments (1) Dear Ross, I am sorry that you have felt the need to review our services in this way and I would appreciate the opportunity to investigate the issues you have raised. Whilst we take instruction from our Client (the Resident Directors), some of your comments relate to our fees, which I would be happy to discuss more with you. Please email me at [email protected] so that I take look into this for you, and hopefully turn around your views above. I look forward to hearin ...

View all comments (2) Dear J Thank you for your kind review and for your work over the years. It's much appreciated. John Osborn Business Development Director ...

View all comments (1) Dear Rod/Stephen Further to your recent review, I would very much like to understand the basis behind your comments. I believe I am aware of the property in question based on a number of factors and would like to confirm this and if this is the case, the recent conversations (prior to this review) you have had with Crabtree on the situation at the AGM. Please email me on [email protected] ...

View all comments (1) Dear "Frustrated Owner" I am sorry that you feel our service is "terrible" and that you are not convinced by our legitimate positive reviews. Our staff and Client retention is actually very good and can only apologise if a recent change in Property Manager has led you to believe this is not the case. We have been audited by RICS and are fully compliant with both ARMA-Q and RICS in terms of the industry best practices. I would be grateful if you could email me at [email protected]. ...

View all comments (1) Dear GTB, We would like to thank you for your review and we shall pass your positive comments on to Clive. John Osborn ...

View all comments (1) Dear Simon, Thank you very much for your positive review and we look forward to working with you and your fellow Directors to make more positive changes John Osborn ...

View all comments (1) Dear Kempsford, We're sorry you feel this way and would like the opportunity to discuss and clarify matters with you directly. We believe we know which property you're from but please email [email protected] so that we can try and change your opinion. John ...

View all comments (1) Dear Vc167 I am aware of your building and would like the opportunity to speak with you to explain the situation with each of the points you have raised. Whilst we are the managing agents, the incident you refer to is being dealt with completely by the insurers. If you would please email me directly on [email protected] then I will gladly run through each point with you ...

View all comments (1) Dear Bev, I am sorry that you have felt the need to leave this negative feedback. I have found the email on the 18th that you copied me into, however there was a small spelling mistake in the address so hadn't reached me. Action has been taken on the abandoned vehicles and I will email you separately to clarify the situation for you. ...

View all comments (4) Dear Mr Burns, Please see my email from this morning which clarifies the situation and responds to each point you have raised. Whilst I appreciate the anti-social behaviour is not an ideal situation, we aim to deal with every item as swiftly and as far as is possible. If you are available to meet you Property Manager on Thursday, she will be able to clarify matters further with you face to face. I await you email confirmation. John ...

View all comments (2) John As i now Understand after we carried out somehwere investigations the names of the Directors of HUNTER AVENUE PROPERTY MANAGEMENT have been updated, very strange as their addresses have been put down as living on the development, slightest coincidence? Again myself and other property owners have requested emails for your client as we are getting no where with yourselves. We have quoted from your own T and Cs but you cant give any back up as to why things arent done, we have requeste ...

View all comments (1) Dear reviewer, I am sorry that you feel this way but I am keen to ensure this view is turned around. Please allow me the opportunity to investigate the issues and discuss them with you. Please email me at [email protected] and I will resolve any issues with you. ...

View all comments (1) Dear Anon As a Director of Crabtree, we are deeply concerned about the allegations in your review and wish to discuss them with you directly. Please contact me on 020 8371 3543 or via email at [email protected]. We are keen to understand the basis behind this. ...

View all comments (1) We are very concerned by your comments and would appreciate the opportunity to speak to you, especially with regards to the allegation of withholding money. Please call me on 020 8371 7070 ...