25% lettings valuation accuracy
15% lettings fee satisfaction
No description for branch.
Latest Reviews
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18th Nov 2024
reviewed by 'Neil'
29th Jul 2024
reviewed by 'Emilia'
19th Feb 2024
reviewed by 'Charlotte'
12th Oct 2022
reviewed by 'Resident Taylor'
22nd Sep 2022
reviewed by 'G Roberts'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 25% | 15% | £650 | £2,015 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 4 | 0 | 9 | 0 | 0 | 1 | 0 | 10 | 35 |
Areas covered
- N3
Address
Marlborough House, 298 Regents Park Road
Finchley,London
Greater London
N3 2UU
020 8371 7070
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 08,2019
May 08,2019
7
people found
this helpful
this helpful
Never thought that replacing a simple key or fixing a small post box door would be so time consuming. It's been OVER TWO WEEKS now, countless emails and absolutely nothing. I haven't been able to access my correspondence . BEWARE ANY POTENTIAL LANDLORDS OR TENANTS, the ...
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Comment on agent fees
N/A
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Mar 08,2019
Mar 08,2019
7
people found
this helpful
this helpful
They are the worst property managers that anyone can every have. We are stuck with them for 2 years due to being in a new build where the property management contract was given to them by the developer. List of problems we have faced not limited ...
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Mar 11, 2019
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(1)
Dear "unhappyBarnet",
We're sorry you feel this way and can assure you that we have clear processes on dealing with issues that you have raised and we will be happy to explain in more detail what has been done, as we can track all actions.
Please email [email protected] with your property details so that we can discuss properly.
We look forward to hearing from you
John ...
Feb 08,2019
Feb 08,2019
6
people found
this helpful
this helpful
Had a flood on 4 nights caused by a boiler room / plant room managed by crabtree
They have not taken responsibility for flood and will not reimburse me for 6/7 days of electricity used to run dehumidifiers or 10 days heating was on to help dry place out ...
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Comment on agent fees
Bad
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Feb 11, 2019
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Crabtree and Nottinghill housing didnt call once or come round to see what could be done
Now crabtree are saying not their fault and Nottinghill housing are saying its Crabtree problem i dealt with sodden flat for 10 days 4 nights of flooding every night no sleep out of pocket saving more damage to flat and no one wants to reimburse me want to play pass the buck
Great way both crabtree and Nottinghill housing tree a disabled person live on a shoe string and now in debt due to ...
Nov 26,2018
Nov 26,2018
8
people found
this helpful
this helpful
Despite numerous attempts to contact this company through the website portal, my notifications of repair work needed have been ignored. The service charges are exorbitant and seem to provide no more that a weekly dusting and hoovering of the common parts, a desultory mowing of ...
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Comment on agent fees
Exorbitant - charges completely unrepresentative of the service offered.
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Nov 05,2018
Nov 05,2018
7
people found
this helpful
this helpful
Just received an email regarding service charge increase to £302. This is ridiculous! Ive lived at spottiswood court for nearly 4 years and my service charge has increased year on year, yet I've seen absolutely no improvement.
The front door to our block has been in a ...
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Comment on agent fees
Extortionate
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Nov 06, 2018
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(3)
Hi, apologies but I made mistake regarding the £302 having read the email properly. But I am still very angry about the state of the place. ...
Aug 08,2018
Aug 08,2018
7
people found
this helpful
this helpful
Outstanding roof repair above my property since 29/03/2016.
Not only do they not listen to you , your emails and phone calls ,but they joke with you and then forget about you. They are contracted to carry out repairs and I pay service charge and building insurance....
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Comment on agent fees
Very Bad
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May 22,2018
May 22,2018
11
people found
this helpful
this helpful
Unfortunately, I had to deal with this company on few occasions as I own a property in the building managed by them. Both experiences were unpleasant, and they proved to be ineffective and unhelpful. Recently I had to report a leak on my ceiling coming ...
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Comment on agent fees
it is definitely not cheap for what they offer
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Apr 23,2018
Apr 23,2018
10
people found
this helpful
this helpful
The worst managing company. Since taking over the management of our site from Developers, Crabtree failed us in many ways. All feed back and agreed actions never undertaken, they lack integrity and professionalism needed to conduct business. We lost all trust and confidence in them ...
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Comment on agent fees
Their fees are very high, we recently got quotes for half what they charge.
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Apr 25, 2018
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(1)
Dear Ali,
We are sorry you have felt the need to leave this review. You will be aware of the positive work that has been done at the development and the good relationship we have previously had with the Board and residents.
Sadly our relationship is coming to an end and we are liaising with you regards the termination of the contract with an offer to end this early for the benefit of all parties.
With regards to our fees, we will never be the cheapest and do not wish to be. Our fees ar ...
Mar 05,2018
Mar 05,2018
9
people found
this helpful
this helpful
I currently live at a property managed by Crabtree - and think they are appalling. Constantly being fobbed off for 2 years about the exterior windows/ doors being painted. The wood is now causing a health hazard as it is beginning to rot and allowing moisture ...
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Mar 05, 2018
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(1)
Dear Ms Gardiner,
I'm sorry you have felt the need to leave this review.
I have reviewed the situation and previous correspondence from yourself related to the redecoration. I can see the Property Manager responded to you in October that the project was hopefully due to commence in 2018. This is still the intention and consultation is due to commence imminently.
Works were not possible last year due to insufficient funds and so we were instructed to postpone to this year. I can assur ...
Nov 24,2017
Nov 24,2017
9
people found
this helpful
this helpful
I have unfortunately had to deal with this company for the last 7 years. Thankfully I have now managed to sell my flat and get away from them. Their style of management is to fob you off and never do regular maintenance. Only once the place ...
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Comment on agent fees
Money for nothing
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Nov 30, 2017
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(1)
Dear Alan,
We have identified your property and reviewed the history of correspondence and the 5 contacts you made in the last 2 years.
We are sorry that you feel we have not managed the development well, which has been a very complex one for a number of reasons but one that we have worked very closely with the Board. All budgets and costs have been approved by the Board. Any contracts entered into have been with the full approval of the Board and do not increase Crabtree's fees, as we do ...
Nov 16,2017
Nov 16,2017
8
people found
this helpful
this helpful
Crabtree have been the management agency for a new build development I've lived in for a year now.
I've been reasonable, polite and patient with Crabtree for the last 12 months. I've given them the benefit of the doubt on numerous occasions where they've had wrong ...
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Nov 17, 2017
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(1)
Dear DBS
I'm sorry that you have felt the need to leave a negative review about our services. I would be very interested in understanding the details that have lead to this. Please contact me directly on [email protected] to discuss. I will also be able to confirm who your direct Property Manager is, as all Clients have one.
I look forward to hearing from you
John Osborn
Director ...
Sep 27,2017
Sep 27,2017
11
people found
this helpful
this helpful
We've been longstanding, long suffering clients of Crabtree, as owners of a building that is managed by this company.
Our interior is shabby, no light bulbs and many attempts at having items repaired go without notice or care. Truly an awful experience and would advice ...
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Comment on agent fees
Fees are high, admin fees extremely inflated and reserve fund for eventual maintenance extortionate. Freeholder and Company Director retain a strong alliance with Crabtree, to the detriment of flat owners on Leaseholds.
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Sep 27, 2017
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(1)
Dear Ross,
I am sorry that you have felt the need to review our services in this way and I would appreciate the opportunity to investigate the issues you have raised. Whilst we take instruction from our Client (the Resident Directors), some of your comments relate to our fees, which I would be happy to discuss more with you.
Please email me at [email protected] so that I take look into this for you, and hopefully turn around your views above.
I look forward to hearin ...
Sep 19,2017
Sep 19,2017
4
people found
this helpful
this helpful
To whom it may concern
Dear Sir/Madam
I would like to recommend Crabtree Property Management.
I am a garden contractor to the above company and have business with them over 6 years.
I have the company to do business very professionally and with a personal ...
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Comment on agent fees
good
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Sep 27, 2017
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(2)
Dear J
Thank you for your kind review and for your work over the years. It's much appreciated.
John Osborn
Business Development Director ...
Aug 12,2017
Aug 12,2017
9
people found
this helpful
this helpful
Extortionately expensive while offering awful customer service. Our block is in tatters while Crabtree trot out the same excuses for taking little or no action. Their approved and vetted list of contractors are a joke. Watch out for the sky high insurance with added commission ...
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Comment on agent fees
Exorbitant
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Sep 05, 2017
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(1)
Dear Rod/Stephen
Further to your recent review, I would very much like to understand the basis behind your comments. I believe I am aware of the property in question based on a number of factors and would like to confirm this and if this is the case, the recent conversations (prior to this review) you have had with Crabtree on the situation at the AGM. Please email me on [email protected] ...
May 27,2017
May 27,2017
11
people found
this helpful
this helpful
Dismal. Absolutely nothing to defend the terrible service provided. I am wary of the "too good to be true" reviews posted recently, as the company has been bleeding staff and clients to competition. Anyone looking for a Property Management company, get references from REAL clients ...
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Comment on agent fees
Way above neighbouring standard and far less provided. Crabtree needs to undertake a serious review of industry best practices to become a credible option and check what it is doing wrong.
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Sep 05, 2017
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(1)
Dear "Frustrated Owner"
I am sorry that you feel our service is "terrible" and that you are not convinced by our legitimate positive reviews. Our staff and Client retention is actually very good and can only apologise if a recent change in Property Manager has led you to believe this is not the case. We have been audited by RICS and are fully compliant with both ARMA-Q and RICS in terms of the industry best practices. I would be grateful if you could email me at [email protected]. ...
May 01,2017
May 01,2017
2
people found
this helpful
this helpful
Managing Agents have a difficult challenge and I find it extremely hard to understand such harsh criticism. Crabtree have managed my property in Central London for over 10 years. it is an apartment complex with 60 flats. My property manager is available, understands property management fully and ...
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Comment on agent fees
Reasonable
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May 02, 2017
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(1)
Dear GTB,
We would like to thank you for your review and we shall pass your positive comments on to Clive.
John Osborn ...
Apr 29,2017
Apr 29,2017
2
people found
this helpful
this helpful
My building, a Victorian development in central London, poorly managed for years and showing many signs of neglect, was taken over by Crabtree in March. Early days, but very impressed by efforts so far. Already signs of improvement. Well done!...
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Comment on agent fees
Reasonable
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May 02, 2017
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(1)
Dear Simon,
Thank you very much for your positive review and we look forward to working with you and your fellow Directors to make more positive changes
John Osborn ...
Apr 29,2017
Apr 29,2017
9
people found
this helpful
this helpful
As an owner of an apartment in central London managed by Crabtree, I am seeking alternatives and would not recommend. Service is very weak, costly and maintenance haphazard at best. Do avoid if you have alternatives.
High annual retainer fee, charged irrespective of work to ...
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Comment on agent fees
Market value is terrible, fees are high and nothing to justify such costs.
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May 06, 2017
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Dear Kempsford,
We're sorry you feel this way and would like the opportunity to discuss and clarify matters with you directly. We believe we know which property you're from but please email [email protected] so that we can try and change your opinion.
John ...
Apr 28,2017
Apr 28,2017
10
people found
this helpful
this helpful
I'm never one to post reviews online but this has gone beyond a joke. We pay around £2k a year to Crabtree to manage our property and they do pretty much nothing. They take days to reply to emails and have been extremely slow to ...
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Comment on agent fees
Overpriced considering the service we receive
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Apr 28, 2017
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(1)
Dear Vc167
I am aware of your building and would like the opportunity to speak with you to explain the situation with each of the points you have raised. Whilst we are the managing agents, the incident you refer to is being dealt with completely by the insurers. If you would please email me directly on [email protected] then I will gladly run through each point with you ...
Apr 27,2017
Apr 27,2017
11
people found
this helpful
this helpful
Crabtree Property Management have no interest in their clients, I have emailed them on several occasions and it takes them weeks to reply if they bother to reply at all. My last complaint about parking has been going on for months and even though I ...
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Comment on agent fees
Crabtree had calculated Ours incorrectly for years and we were not paying enough to cover maintenance so are now very high!
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Apr 27, 2017
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Dear Bev,
I am sorry that you have felt the need to leave this negative feedback. I have found the email on the 18th that you copied me into, however there was a small spelling mistake in the address so hadn't reached me. Action has been taken on the abandoned vehicles and I will email you separately to clarify the situation for you. ...
Mar 14,2017
Mar 14,2017
11
people found
this helpful
this helpful
Oops
Its good to see we are not the only ones suffering under this company, and sadly I cant see it getting any better at present.
It has been a uphill problem from day one, doesn't help that the Manager of the development changes frequently. ...
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Mar 27, 2017
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(4)
Dear Mr Burns,
Please see my email from this morning which clarifies the situation and responds to each point you have raised. Whilst I appreciate the anti-social behaviour is not an ideal situation, we aim to deal with every item as swiftly and as far as is possible. If you are available to meet you Property Manager on Thursday, she will be able to clarify matters further with you face to face. I await you email confirmation.
John ...
Mar 13,2017
Mar 13,2017
11
people found
this helpful
this helpful
What can i say about this cowboy outfit, we have been battling them weekly on the terms of our contract as they have lied about every part. From having commercial vehicles still be allowed to park, endless complaints about tenants going unchecked, the damage to ...
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Comment on agent fees
Shocking
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Mar 20, 2017
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John
As i now Understand after we carried out somehwere investigations the names of the Directors of HUNTER AVENUE PROPERTY MANAGEMENT have been updated, very strange as their addresses have been put down as living on the development, slightest coincidence?
Again myself and other property owners have requested emails for your client as we are getting no where with yourselves. We have quoted from your own T and Cs but you cant give any back up as to why things arent done, we have requeste ...
Feb 02,2017
Feb 02,2017
11
people found
this helpful
this helpful
I am extremely disappointed with crab tree management .
They dont bother to respond to emails however urgent your issue is- no matter even if you send them countless reminders .
When you call them they they never seem to understand what is going on and they ...
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Comment on agent fees
Extremely bad ,
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Feb 02, 2017
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(1)
Dear reviewer,
I am sorry that you feel this way but I am keen to ensure this view is turned around. Please allow me the opportunity to investigate the issues and discuss them with you.
Please email me at [email protected] and I will resolve any issues with you. ...
Dec 06,2016
Dec 06,2016
14
people found
this helpful
this helpful
Simply the most atrocious and dishonest company I have ever come across. Extortionately expensive. Unhelpful staff who refused to return calls regarding many complaints, unclear books seemingly in place to suit their money making agenda.
Avoid at all costs, which will be massive if you ...
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Comment on agent fees
Complete rip off.
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Dec 09, 2016
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(1)
Dear Anon
As a Director of Crabtree, we are deeply concerned about the allegations in your review and wish to discuss them with you directly.
Please contact me on 020 8371 3543 or via email at [email protected].
We are keen to understand the basis behind this. ...
Jul 26,2016
Jul 26,2016
15
people found
this helpful
this helpful
Please, for the sake of your mental and physical health, don't go anywhere near Crabtree Property Management... we become embroiled in a legal battle with them as they charged ££££s and did practically nothing. (Mowed the lawn once or twice.) Even now we have, thank ...
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What agent could do to change your mind?
Extortionate.Attached Filesnbsp;
Comment on agent fees
Extortionate.
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Aug 02, 2016
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We are very concerned by your comments and would appreciate the opportunity to speak to you, especially with regards to the allegation of withholding money. Please call me on 020 8371 7070 ...
May 19,2016
May 19,2016
12
people found
this helpful
this helpful
Very dishonest as a company. Always looking for ways to lumber you with extra costs.
Crabtree has an in house legal team which they deny. This makes it extremely easy for them to proceed with extortionate legal fees. I have dealt with many other property ...
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Comment on agent fees
Extremely poor
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Apr 12,2016
Apr 12,2016
13
people found
this helpful
this helpful
I am a commitee member of an estate acting as a director. We have had Crabtree managing the estate for over 6 years. In the first year the service was good and I would have - at that time reccomended them. However they have gone down ...
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Comment on agent fees
Overprices for low end or no service almost.
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Dec 18,2015
Dec 18,2015
0
people found
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this helpful
Moved into a block about 12 months ago managed by Crabtree and they're an improvement on my last block agent. They're responsive and appear to get things resolved relatively quickly. Costs cone across as reasonable and have recommended them to a friend based on their performance ...
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Sep 17,2015
Sep 17,2015
12
people found
this helpful
this helpful
Be advised this is the worst property management company ever! They're unresponsive, overpriced, constantly providing conflicting information, any incident/ change/ request you get another charged!
They are scam mongers and are shameful. If you get the chance, oust them immediately within your leaseholder rights.
On ...
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What agent could do to change your mind?
Shocking! Overcharge ‚£2000 pa to manage nothing at all.Attached Filesnbsp;
Comment on agent fees
Shocking! Overcharge ‚£2000 pa to manage nothing at all.
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Mar 18,2015
Mar 18,2015
20
people found
this helpful
this helpful
Crabtree manage an adjacent block with car parking spaces owned by separate leaseholders. When the new block freeholder wrongly sought to claim service charge for the period before its ownership, Crabtree wrongly attributed undisputed payments to the historic disputed historic claims. This gave the erroneous ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:56 PM 31/10/2017 by allAgents
