Countrywide Scotland
1.7/5, 51 reviews
16% recommended
75% sales valuation accuracy
63% sales fee satisfaction
No company information
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Latest Reviews

 View all Reviews 51
28th Aug 2023
reviewed by 'DENISE'
“!!!!!!!!! WATCH OUT !!!!!!!!!!!! DO NOT RENT WITH COUNTRYWIDE !!!!!!!We have rented our Apartment through Countrywide and everything went fine. We had ......”
31st May 2023
reviewed by 'Jman'
“Finally Arranged a viewing for a property,Took them 3 days to arrange it and meChasing them, they were happy for ......”
11th Sep 2020
reviewed by 'Mark'
“The Team at Countrywide Hamilton sold our property within 7 days. The level of service and professionalism from the whole team ......”
1st Sep 2020
reviewed by 'Naseem'
“Nicole, Paige and all the team at Countrywide Hamilton were amazing with the sale of my home. Everyone was extremely ......”
11th Aug 2020
reviewed by 'CJ'
“Very limited knowledge. I was contacted after I enquired about a property only to be met with a rude and ......”
22nd Mar 2020
reviewed by 'Mohamad'
“Terrible and total rip-off! I rented a flat that was dirty and I gave it back to them better what ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 63% £76,138 £176,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 9 2 23 5 3 0 0 0 8
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Countrywide Scotland Branches (view all 22)
Airdrie, ML6
Ayr, KA7
Baillieston Branch, G69
Denniestoun Glasgow, G31
East Kilbride Branch, G74
Glasgow, G1
Glasgow, G1
Glasgow, G11

“Those people decided to keep 1000 pounds deposit for no reason ......”

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Jul 08,2016
Minithumbup
By: 'jon'
Jul 08,2016
3 people found
this helpful
Those people decided to keep 1000 pounds deposit for no reason whatsoever. They did not provide any evidence or any receipt. On the phone they told me that the cleaning was 100-150 pounds roughly (the house was in perfect order when we left it) and they ...
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Comment on agent fees
terrible
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“The worst estate agency ever. The misery these guys made ......”

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Jun 16,2016
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Fiona
By: 'Sienah'
Jun 16,2016
5 people found
this helpful
The worst estate agency ever. The misery these guys made me go through was atrocious. The staff at candleriggs branch are rude, unhelpful and dishonest including the manager. They lie through their teeth. I would never ever deal with these guys again and nor will ...
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What agent could do to change your mind?
Bad!
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Comment on agent fees
Bad!
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“I had an extremely positive experience with Countrywide Byres Rd. ......”

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Sep 13,2015
Minithumbup
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Gavin
By: 'Islay'
Sep 13,2015
0 people found
this helpful
I had an extremely positive experience with Countrywide Byres Rd. right from the valuation where Gavin made sure my questions were answered and he made sure he brought up things I hadn't even thought of! As a first sale for me I was very worried ...
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Comment on agent fees
Pretty standard to the agents I had out to give valuation. Although they included the cost of them completing the viewings within the fee which made my life easier.
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“Good evening,Worst letting agents we´ve ever come across: ......”

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Sep 10,2015
Minithumbdown
By: 'Sil'
Sep 10,2015
3 people found
this helpful
Good evening, Worst letting agents we´ve ever come across: rude, dishonest and incompetent staff at the Glasgow and Hamilton branch. We rented a fully furnished house, we were reassured all repairs had been carried out before signing the lease but unfortunately, it was all ...
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By: Investigating corrupt LLs
Apr 06, 2016
View all comments (1)
Do not expect to get your deposit back. Check and see who the owner is on tenancy. If its a Mr or Mrs McAllister then im afraid you have been scammed. They own the letting agency so theres a conflict of interest there imo. They have a 100% dispute record for the deposit scheme as far as I can tell through my investigations. Meaning no matter how good you leave the property they will raise a dispute in the hope you do not understand the complicated deposit dispute scheme process. They will then f ...

“I had two agents visit the property, Slater Hogg and ......”

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Sep 10,2015
Minithumbup
By: 'J.K.'
Sep 10,2015
0 people found
this helpful
I had two agents visit the property, Slater Hogg and Countrywide and quite frankly they were worlds apart in terms of the service level they offered, same deal in terms of commission and fees etc.but the way and the detail that countrywide went into ...
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Comment on agent fees
Fees were very good for the service they delivered
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“Abysmal service. I have let from Countrywide twice now and ......”

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Aug 16,2015
Minithumbdown
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Justine
By: 'Tenant'
Aug 16,2015
3 people found
this helpful
Abysmal service. I have let from Countrywide twice now and both times the service has been lazy, shocking and at times unsavoury. There is obviously no communication between staff as each person gives me contrasting information, and I am always misguided on what documents I ...
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“Couldn't habe been worse. Just when I thought they couldn't ......”

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Jul 30,2015
Minithumbdown
By: 'Julie'
Jul 30,2015
0 people found
this helpful
Couldn't habe been worse. Just when I thought they couldn't get anything else wrong, they messed up again. I also think it might be their policy to ignore irate customers because every time I had an issue, it was near impossible to get a hold ...
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“Absolute nightmare of a branch took three weeks to get ......”

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May 12,2015
Minithumbdown
By: 'JON'
May 12,2015
4 people found
this helpful
Absolute nightmare of a branch took three weeks to get online photos on paid final bill got it in writing from manager then weeks after I paid bill they are now demanding vast amount of money....
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Comment on agent fees
Paid fees in total they are now demanding more money
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“Countrywide seems to have a corporate culture of misleading and ......”

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Mar 17,2015
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Nadia
By: 'ATenant'
Mar 17,2015
5 people found
this helpful
Countrywide seems to have a corporate culture of misleading and mistreating tenants (and, from what I hear, landlords as well). They never responded to my written requests to do anything (repairs, initial cleaning, etc.) What's worse, they sometimes respond positively by phone (never in writing) ...
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“I have had my house on the market for around 7......”

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Mar 03,2015
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Craig
By: 'Adele'
Mar 03,2015
5 people found
this helpful
I have had my house on the market for around 7months with countrywide shawlands branch. I can safely say it is one of my worst experiences ever! To start with it took around 10 weeks for them to put an advertising board up outside my home. ...
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Comment on agent fees
‚£1329.60 for doing nothing! Furious!
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“I contracted Countrywide to sell our flat in East Kilbride ......”

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Dec 05,2014
Minithumbdown
By: 'S'
Dec 05,2014
3 people found
this helpful
I contracted Countrywide to sell our flat in East Kilbride and am very disappointed by their service. Not only did they fail to secure a buyer despite at least 2 serious viewers, they also recommended their rental branch in Hamilton which provided very poor service as ...
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“The whole experience has been a nightmare? The staff never ......”

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Nov 27,2014
Minithumbdown
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Fiona
By: 'Professional'
Nov 27,2014
4 people found
this helpful
The whole experience has been a nightmare? The staff never return calls, have a low regard for tenants and seldom carry out what was promised. They also mark you as a problem as soon as you ask to get things resolved. Will move agent as ...
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“General poor service from start to finish. Did not return ......”

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Nov 06,2014
Minithumbdown
By: 'A'
Nov 06,2014
1 people found
this helpful
General poor service from start to finish. Did not return calls when connected them but then hounded me when they had a question of me. Very slow service. Conflicting stories and pieces of information depending which member of staff spoke to. Did not get back ...
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What agent could do to change your mind?
Nothing. There was no attempt to improve service when I voiced my unhappiness so therefore conclude they simply did not care. Therefore nothing would win back my custom now.
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“Just the worst. Avoid at all costs. The process of ......”

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Sep 12,2014
Minithumbdown
By: 'Jo'
Sep 12,2014
2 people found
this helpful
Just the worst. Avoid at all costs. The process of trying to get a contract sorted was time consuming due to the unhelpfullness of the staff. If you have a job it will be impossible to get anything sorted as they refuse to do anything ...
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“We have been letting an apartment from Countrywide Lettings in ......”

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Sep 03,2014
Minithumbdown
By: 'nico'
Sep 03,2014
4 people found
this helpful
We have been letting an apartment from Countrywide Lettings in Glasgow for the last 10 months. This has been our absolutely worst experience with a letting agency to date. Usually we don't care enough to write reviews about anything, but we have endured so much neglect, ...
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“Originally started my lease with the office listed, however at ......”

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Sep 03,2014
Minithumbdown
By: 'keithy1988'
Sep 03,2014
3 people found
this helpful
Originally started my lease with the office listed, however at some point in the three and a half years they moved to Kersland street, and of course never bothered to tell anyone. During our time here there was several issues, mostly annoying and kept expectations ...
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What agent could do to change your mind?
They could have done their jobs, responded to issues, and not be jerks over cleanliness
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“Hi,We had let our property through countrywide letting in 26......”

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Aug 19,2014
Minithumbdown
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Robert
By: 'Sonali'
Aug 19,2014
5 people found
this helpful
Hi, We had let our property through countrywide letting in 26-Jun-2012. Initially things were ok. However after the 1st tenant left, they deducted cleaning charges from our rent saying they will be paying it back. After the 2nd tenant it was same story again. We ...
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What agent could do to change your mind?
Too high for no service that they give
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“I contacted this company some 7 days ago and arranged an ......”

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Mar 20,2014
Minithumbdown
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Mark
By: 'Cant'
Mar 20,2014
2 people found
this helpful
I contacted this company some 7 days ago and arranged an apointment for Wednesday 16:15pm,I also was given a folder with several pieces of information with details on Valuer[Mark Duffy] and in BOLD letters CANT WAIT TO MEET YOU plus his smiley face on ...
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What agent could do to change your mind?
As office manager stated he should have done all of the above,
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“Unable to fulfill expectations and hit us with additional charges.......”

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Jul 08,2013
Minithumbdown
By: 'Waste_of_Time'
Jul 08,2013
8 people found
this helpful
Unable to fulfill expectations and hit us with additional charges. Took on Countrywide services to sell out flat in Glasgow, South Side and was charged up front for the sale. Had to chase for a sign-board several times and then spent weeks without any viewers ...
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What agent could do to change your mind?
Don't sell something or raise expectations when you are not able to fulfill the service. I understand that you need to cover costs if people prematurely take properties off the market, but why hit people with additional charges when you have been unable to provide the service discussed when the contract was signed?
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“The agent did not turn up for check in on ......”

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Apr 16,2013
Minithumbdown
By: 'Don'tUseCountrywide'
Apr 16,2013
8 people found
this helpful
The agent did not turn up for check in on two occasions meaning the time I spent cleaning and tidying up the property was not seen. I had to come out of my lease early and Countrywide made it seem like they were doing me ...
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What agent could do to change your mind?
Followed their own practices and not making things up as they go along.
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“This company is very quick to take a lot of ......”

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Oct 31,2012
Minithumbdown
By: 'lightfaceboy'
Oct 31,2012
9 people found
this helpful
This company is very quick to take a lot of money from you. They demand holding fee over the phone and chare £140 admin. I was forced to take a 6 months contract as they did not accept my temporary work contract, past landlord references from other ...
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What agent could do to change your mind?
When they offer they flat to me and demanded the money instantly they should have stuck to the move in date advertised and agreed when I paid upfront. They rent to be reassessed due to property condition. They should not charge such a high amount for admin, and should have told me when they gave me no option but to take a 6 months lease they they would again be charging more admin. They should make it clear on their web page and at viewings that all these charges will apply and will be expected on the spot, and that future paper work charges will be billed.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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