Countrywide Scotland
1.7/5, 51 reviews
16% recommended
75% sales valuation accuracy
63% sales fee satisfaction
No company information
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Latest Reviews

 View all Reviews 51
28th Aug 2023
reviewed by 'DENISE'
“!!!!!!!!! WATCH OUT !!!!!!!!!!!! DO NOT RENT WITH COUNTRYWIDE !!!!!!!We have rented our Apartment through Countrywide and everything went fine. We had ......”
31st May 2023
reviewed by 'Jman'
“Finally Arranged a viewing for a property,Took them 3 days to arrange it and meChasing them, they were happy for ......”
11th Sep 2020
reviewed by 'Mark'
“The Team at Countrywide Hamilton sold our property within 7 days. The level of service and professionalism from the whole team ......”
1st Sep 2020
reviewed by 'Naseem'
“Nicole, Paige and all the team at Countrywide Hamilton were amazing with the sale of my home. Everyone was extremely ......”
11th Aug 2020
reviewed by 'CJ'
“Very limited knowledge. I was contacted after I enquired about a property only to be met with a rude and ......”
22nd Mar 2020
reviewed by 'Mohamad'
“Terrible and total rip-off! I rented a flat that was dirty and I gave it back to them better what ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 75% 63% £76,138 £176,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 9 2 23 5 3 0 0 0 8
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Countrywide Scotland Branches (view all 22)
Airdrie, ML6
Ayr, KA7
Baillieston Branch, G69
Denniestoun Glasgow, G31
East Kilbride Branch, G74
Glasgow, G1
Glasgow, G1
Glasgow, G11

“!!!!!!!!! WATCH OUT !!!!!!!!!!!! DO NOT RENT ......”

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Aug 28,2023
Minithumbdown
By: 'DENISE'
Aug 28,2023
1 people found
this helpful
!!!!!!!!! WATCH OUT !!!!!!!!!!!! DO NOT RENT WITH COUNTRYWIDE !!!!!!! We have rented our Apartment through Countrywide and everything went fine. We had to pay a 1000 GBP deposit but when we moved out, they told us they'd keep 500 GBP, apparently because there was damage, the apartment required cleaning ...
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“Finally Arranged a viewing for a property,To......”

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May 31,2023
Minithumbdown
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Lauren
By: 'Jman'
May 31,2023
0 people found
this helpful
Finally Arranged a viewing for a property, Took them 3 days to arrange it and me Chasing them, they were happy for me to drive two hours away knowing fully well an offer was accepted on the property! Called the same to put in an offer, ...
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“Excellent level of customer service...”

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Sep 11,2020
Minithumbup
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Nicole
By: 'Mark'
Sep 11,2020
0 people found
this helpful
The Team at Countrywide Hamilton sold our property within 7 days. The level of service and professionalism from the whole team was exemplary. We would not hesitate in recommending them to anyone who is thinking of selling their home. Special thanks to Nicole, Kirsten and Vikki ...
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“Nicole, Paige and all the team at Countrywide......”

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Sep 01,2020
Minithumbup
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Nicole
By: 'Naseem'
Sep 01,2020
0 people found
this helpful
Nicole, Paige and all the team at Countrywide Hamilton were amazing with the sale of my home. Everyone was extremely helpful and couldn't have asked for a better team to help me out. I would highly recommend them nothing was too much trouble I could ...
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“Very limited knowledge. I was contacted after......”

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Aug 11,2020
Minithumbdown
By: 'CJ'
Aug 11,2020
1 people found
this helpful
Very limited knowledge. I was contacted after I enquired about a property only to be met with a rude and unhelpful attitude from the Lettings manager. Also I expected someone in this position to have a basic understanding of Scottish property legislation, which she did ...
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“Terrible and total rip-off! I rented a flat t......”

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Mar 22,2020
Minithumbdown
By: 'Mohamad'
Mar 22,2020
0 people found
this helpful
Terrible and total rip-off! I rented a flat that was dirty and I gave it back to them better what I received after 2 moths, they are now charging me £500 from my deposit for the cleaning and damage to the sink, when there is no damage!...
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“Omnis accusantium mo Omnis accusantium moOmni......”

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Feb 21,2020
Minithumbdown
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In
By: 'Test'
Feb 21,2020
1 people found
this helpful
Omnis accusantium mo Omnis accusantium moOmnis accusantium moOmnis accusantium moOmnis accusantium moOmnis accusantium moOmnis accusantium moOmnis accusantium moOmnis accusantium moOmnis accusantium moOmnis accusantium mo...
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“Letings...”

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May 01,2019
Minithumbup
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Beth
By: 'Ian'
May 01,2019
0 people found
this helpful
I, as a landlord found all the letting team at Countrywide very professional, excellent service and are all very friendly. Beth and Maddie especially helpful in dealing with my me, regarding my new tenancy and answering any questions....
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Comment on agent fees
I was happy with agents fees. Good.
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“Disgusting service...”

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Mar 14,2019
Minithumbdown
By: 'John'
Mar 14,2019
3 people found
this helpful
They told us the flat had been "deep cleaned" it was filthy and took one week of our own time and effort to get it into reasonable condition. This company should be ashamed of themselves. "Lazy, unprofessional, liars" would sum them up quite adequately. Do ...
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“Worst Letting Agency Ever...”

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Dec 10,2018
Minithumbdown
By: 'Tom'
Dec 10,2018
1 people found
this helpful
I was rarely able to contact the agency through phone after I became a tenant at one of their properties. The never got back to any of my e-mails or called me back. This has been such a poor service and support, in order to ...
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“conmen...”

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Aug 28,2018
Minithumbdown
By: 'david'
Aug 28,2018
4 people found
this helpful
took 3k yes ,3 thousand for advertising and got nothing but an a4 schedule worst estate agent in ayr ,d, grant now with slater hogg...
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Comment on agent fees
abismal
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“Professional and effective service...”

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May 12,2018
Minithumbup
By: 'Jim'
May 12,2018
0 people found
this helpful
The introductory meeting was clear and friendly and the follow on first class. They set up 6 viewings in the first day and had an acceptable offer within 2 days. Great result! We were kept informed at all stages by phone, text and email....
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Comment on agent fees
Very pleased with the reasonable fees
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“They have an aversion to renting out properties. If you are a landlord avoid using them as your agents....”

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May 02,2018
Minithumbdown
By: 'Rph'
May 02,2018
0 people found
this helpful
I live in a different area from the flat I rent out so am reliant on the agent for organising any repairs. I originally commissioned a local agent to look after the flat, however this agent was subsequently taken over by Countrywide. they have taken ...
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“Don't trust them, bunch of liars....”

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Apr 17,2018
Minithumbdown
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Fiona
By: 'Pregnant'
Apr 17,2018
1 people found
this helpful
I had multiple issues with the shawlands branch of countrywide. 1. When I moved into property they lost my keys and took 1 month to get the secure key sorted. Till that time I had to spend 1 month in my friends house. 2. After moving into the property ...
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“Beyond useless is the only way to describe the team ......”

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Mar 04,2018
Minithumbdown
By: 'Disgruntled'
Mar 04,2018
2 people found
this helpful
Beyond useless is the only way to describe the team at Glasgow Merchant City. They are often friendly but don't actually seem to do anything for the money you pay as a landlord. My partner made repeated phonecalls to chase every last detail of anything ...
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“We are currently renting a property from this agent, and ......”

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Dec 09,2017
Minithumbdown
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Scott
By: 'Angry'
Dec 09,2017
3 people found
this helpful
We are currently renting a property from this agent, and I would never recommend this agency to anyone. They are an absolute disgrace of a company. They let out this house, even though it is in a disgraceful state and have simply ignored all the ...
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“We have read a lot of bad reviews about this ......”

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Oct 18,2017
Minithumbup
By: 'Thomas'
Oct 18,2017
1 people found
this helpful
We have read a lot of bad reviews about this letting agent and were a bit suspicious of the dealings, but that might have been our own bias after having read all the bad reviews. I do not recall much details from when we have ...
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Comment on agent fees
Cannot recall
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“CAUTION - complete incompetence and lack of communication in all ......”

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Oct 11,2017
Minithumbdown
By: 'Angry'
Oct 11,2017
3 people found
this helpful
CAUTION - complete incompetence and lack of communication in all areas they are only interested in collecting monthly fees. 9 mths of renting our property and one property inspection. Check out report must have been done 4.55pm on a Friday Complete Circus....
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Comment on agent fees
BAD
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By: Frustrated and angry
Jul 04, 2018
View all comments (1)
The worst agency ever. They never Reply to your emailsOr when they do it is simply too late. They never keep you updated on anything and they are completely incompetent. Getting things fixed with them is simply an impossible task and you have to survive on your own in your flat. What they care about is monthly fees and nothing else. I wish I coul or when they do it is simply too late. They never keep you updated on anything and they are completely incompetent. Getting things fixed with them is s ...

“Worst agents ever. Avoid them at all costs if you ......”

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Oct 08,2017
Minithumbdown
By: 'Unsatisfied'
Oct 08,2017
2 people found
this helpful
Worst agents ever. Avoid them at all costs if you can. They've been absolutely unprofessional when it came to my flatmate and I signing our tenancy agreement. They have lied to me about them contacting my guarantor for their details, even though my guarantor had ...
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“Worst company ever! After weeks of chasing up over the ......”

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Aug 29,2017
Minithumbdown
By: 'Mithun'
Aug 29,2017
1 people found
this helpful
Worst company ever! After weeks of chasing up over the phone, Countrywide finally gave me a viewing slot for a rental property in Glasgow on a Saturday at 2.30pm. Apparently, the existing tenants were being difficult and not allowing them access to the property. Nevermind. ...
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“Reported leak February has not been fixed. Hole in roof, ......”

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Apr 14,2017
Minithumbdown
By: 'Lauree'
Apr 14,2017
1 people found
this helpful
Reported leak February has not been fixed. Hole in roof, reported. Roof fell in on finances head. Still no contact...
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Comment on agent fees
Bad
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“We were new to letting out property so chose a ......”

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Apr 08,2017
Minithumbdown
By: 'Landlord'
Apr 08,2017
2 people found
this helpful
We were new to letting out property so chose a name we knew but if turned out to be mistake. They mismanaged the tenants, mismanaged the issues reported by tenants, failed to act on our instruction and failes to communicate to the expected level. The ...
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Comment on agent fees
Poor . You are not paying for a good service.
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“We moved in on the 6th of March, since that ......”

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Mar 16,2017
Minithumbdown
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Lauren
By: 'Connorh'
Mar 16,2017
0 people found
this helpful
We moved in on the 6th of March, since that point we have had no hot water or heating. It is currently the 16th and so we have went 10 days without a resolution. We have not been provided with any regular updates, I have raised 2 ...
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Comment on agent fees
no idea not a landlord, but given the state of the apartment (bits falling off all over the place) the monthly rent is very high.
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“Absolute disgusted with this agency. Did not clean and make ......”

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Feb 27,2017
Minithumbdown
By: 'TRAI'
Feb 27,2017
0 people found
this helpful
Absolute disgusted with this agency. Did not clean and make house habitable. And not happy with service been waiting weeks for repairs and still not done....
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Comment on agent fees
Bad agency
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“On this street there are about 10 different agencies. Now, I ......”

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Nov 23,2016
Minithumbdown
By: 'Tenants'
Nov 23,2016
4 people found
this helpful
On this street there are about 10 different agencies. Now, I am no econony expert, but I would naively expect that with such high competition the customer service would be stellat. Err, no... far from it. Sure we entered as tenants needing to renew the contract ...
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“Appalling company to deal with. I have just moved my ......”

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Nov 15,2016
Minithumbdown
By: 'Frustrated'
Nov 15,2016
5 people found
this helpful
Appalling company to deal with. I have just moved my properties to another agent and I am so relieved - dealing with Countrywide has been incredibly stressful. I have complained many times over the years, but nothing has ever really changed. They have no interest ...
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Comment on agent fees
They will charge for anything they can possibly think of
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“Company is a joke !! Worst I have ever had to ......”

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Oct 15,2016
Minithumbdown
By: 'DO'
Oct 15,2016
2 people found
this helpful
Company is a joke !! Worst I have ever had to deal with ! Washing machine broke down, waited two weeks for it to be fixed for it to break down again waited abt 2/3 month second time round. My lease was up and it still wasn't fixed ...
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“Avoid like the plague. They will not answer emails, they ......”

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Oct 10,2016
Minithumbdown
By: 'Goat'
Oct 10,2016
3 people found
this helpful
Avoid like the plague. They will not answer emails, they will not fix problems, they will lie and then finally your deposit will be raided to pay for things they didn't fix during your tenancy....
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Comment on agent fees
Not applicable for Scotland. Although the threat of admin fees was on everything
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“Worst letting agent I have had the misfortune to deal ......”

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Aug 10,2016
Minithumbdown
By: 'Katie'
Aug 10,2016
1 people found
this helpful
Worst letting agent I have had the misfortune to deal with - would never use again. Many problems with contracts beforehand, and different staff members saying different things. On the day we were meant to move we were all packed up and leaving Dundee when ...
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What agent could do to change your mind?
Will charge you for any little thing
Attached Filesnbsp;
Comment on agent fees
Will charge you for any little thing
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“All staff can be classed as unprofessional. Try phoning and ......”

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Jul 28,2016
Minithumbdown
By: 'pfc1953'
Jul 28,2016
2 people found
this helpful
All staff can be classed as unprofessional. Try phoning and you get voicemail. When staff decide to call you back they are rude. if you are interested in renting a property advertised heaven help you --you have to do all the running. No way will ...
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What agent could do to change your mind?
n/a
Attached Filesnbsp;
Comment on agent fees
n/a
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

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