5 Star Review
Feb 14,2023
By:
'Jonathan'
Feb 14,2023
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Tenant)
Rent PCM: £695
Would you recommend?: Yes
Postcode: PO5
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Tenant)
Rent PCM: £695
Postcode: PO5
0
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I have been a tenant with Cosgroves for approximately 3 years, and all throughout, they have been a great agency. Prompt responses, friendly approachable staff; feel very comfortable being looked after by this agent....
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5 Star Review
Jan 19,2022
By:
'Karen'
Jan 19,2022
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Tenant)
Rent PCM: £680
Would you recommend?: Yes
Postcode: LA1
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Tenant)
Rent PCM: £680
Postcode: LA1
0
people found
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I can't speak highly enough of the team at Cosgroves. They were approachable, easy to organise viewings through and proactive. They rang me as soon a suitable property became vacant and the whole moving-in procedure took only a week. Very professional and efficient. I would ...
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“A very efficient, professional, family owned ......”
5 Star Review
Apr 20,2020
By:
'ANNE'
Apr 20,2020
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Landlord)
Rent PCM: £675
Would you recommend?: Yes
Postcode: PO4
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Landlord)
Rent PCM: £675
Postcode: PO4
1
people found
this helpful
A very efficient, professional, family owned business who have managed properties on my behalf for a number of years. Hassle free, effective and polite service with good response times and sound advice.
Highly recommend them !...
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1
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“BEREAVED POTENTIAL TENANT...”
1 Star Review
Apr 24,2019
By:
'Ayo'
Apr 24,2019
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PO1
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Tenant)
Postcode: PO1
0
people found
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I was interested in a property but unfortunately got bereaved I had made a security deposit and was due to relocate to Portsmouth. Due to this unfortunate family situation, I was unable to move but immediately got in touch and informed them of my situation, ...
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Comment on agent fees
You are informed of the fee structure prior to commitment so I have no issue with it
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“Shocking management company...”
1 Star Review
Mar 26,2019
By:
'Unbelivably'
Mar 26,2019
Services: They manage our estate
Would you recommend?: No
Postcode: PO2
They manage our estate
Postcode: PO2
4
people found
this helpful
I can completely understand why Cosgroves only have 2 stars as their service is certainly unratable. They look after my estate and have put bollards up unannounced to the whole estate, (even though we are paying for them). They basically blocked my car in my own ...
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4
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“Great experience - thank you to all the letting team...”
4 Star Review
Nov 07,2018
By:
'Natasha'
Nov 07,2018
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: Yes
Postcode: PO4
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: PO4
0
people found
this helpful
We rented through Cosgroves for 14 months. It was a great service from the start to the end. They were prompt in their response professional and friendly to any questions or queries. We would highly recommend them. We have relocated to North Yorkshire and If we ...
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Comment on agent fees
Good
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“Excellent service from Trevor at Cosgroves, we had a particular ......”
5 Star Review
Jan 19,2018
By:
'Julie'
Jan 19,2018
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: STP
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Tenant)
Postcode: STP
1
people found
this helpful
Excellent service from Trevor at Cosgroves, we had a particular requirements to move quickly and he pulled out all the stops to get us moving quickly. Would highly recommend using this Estate agents. Great friendly service. Brilliant....
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Comment on agent fees
Brilliant
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“We have recently moved into a flat in Southsea that ......”
5 Star Review
Oct 07,2017
By:
'Gordon'
Oct 07,2017
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Tenant)
Rent PCM: £895
Would you recommend?: Yes
Postcode: PO5
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Tenant)
Rent PCM: £895
Postcode: PO5
3
people found
this helpful
We have recently moved into a flat in Southsea that is let through Cosgroves . Cosgroves offered a very smooth and professional service. In particular Trevor Graham who was in charge of the letting was excellent. Cosgroves were very responsive, helpful and carried out any remedial ...
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3
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“Cosgroves are very rude and are always on the side ......”
1 Star Review
Jul 05,2017
By:
'Jenny'
Jul 05,2017
Branch: Portsmouth, 49-51 Osborne Road
Services: They manage our building
Would you recommend?: No
Postcode: PORT
Branch: Portsmouth, 49-51 Osborne Road
They manage our building
Postcode: PORT
1
people found
this helpful
Cosgroves are very rude and are always on the side of the Landlord. They have continuously ignored our concerns by not answering and just sending out rude letters. All they want is your money. They do not know any property law or Acts. They guess ...
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Comment on agent fees
bad, they want their money but they are not willing to earn it.
1
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“I tried to rent two different properties, they kept telling ......”
2 Star Review
Feb 13,2017
By:
'Maria'
Feb 13,2017
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (Prospective customer)
Rent PCM: £650
Would you recommend?: No
Postcode: PO4
Branch: Portsmouth, 49-51 Osborne Road
Lettings (Prospective customer)
Rent PCM: £650
Postcode: PO4
1
people found
this helpful
I tried to rent two different properties, they kept telling me different things bout the properties being available or not and when I went to the office to actually rent one of them as I was already desperate, they told me that one wasn't available ...
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1
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“Very slow to answer emails. Poor quality control visits. when ......”
1 Star Review
Sep 24,2015
By:
'beach'
Sep 24,2015
Branch: Portsmouth, 49-51 Osborne Road
Services: They manage our estate
Sold price: £225000
Would you recommend?: No
Postcode: PO4
Branch: Portsmouth, 49-51 Osborne Road
They manage our estate
Sold price: £225000
Postcode: PO4
4
people found
this helpful
Very slow to answer emails. Poor quality control visits. when asked for a break down of the annual expenditure the conversation became very passive aggressive and defensive towards me. after over a month of multiply emails I am still trying to get this from them. ...
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What agent could do to change your mind?
transparency and coming good on their word
Attached Filesnbsp;
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“Rented a flat in Fratton park area - when keys ......”
2 Star Review
Apr 22,2015
By:
'Dr.'
Apr 22,2015
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: No
Postcode: PO4
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Tenant)
Rent PCM: £750
Postcode: PO4
2
people found
this helpful
Rented a flat in Fratton park area - when keys were handed over to me, I was notified of a potential leak in the bathroom, which Cosgroves wanted me to sort out by liaising with the building company assigned to evaluate the problem. Both the ...
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Comment on agent fees
Admin fee for everything they do! i'm surprised they dont charge a fee to pick your call up!
2
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“Cosgroves have managed our flat for 10 years, and in that ......”
5 Star Review
Jul 31,2014
By:
'Thorpe'
Jul 31,2014
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Landlord)
Rent PCM: £625
Would you recommend?: Yes
Postcode: PO5
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Landlord)
Rent PCM: £625
Postcode: PO5
1
people found
this helpful
Cosgroves have managed our flat for 10 years, and in that time we have found them to be efficient, helpful and approachable. They have dealt with minor problems and repairs promptly, and have contacted us to ask our permission before carrying out more expensive ones. We ...
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Comment on agent fees
Very reasonable.
1
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“I would like to bring a little balance to some ......”
4 Star Review
May 02,2014
By:
'luke'
May 02,2014
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: PO5
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Landlord)
Postcode: PO5
3
people found
this helpful
I would like to bring a little balance to some of the negative reviews i have seen recently posted.firstly i have often found this company friendly and helpful.they are not without shortcomings but i have often found them to be a company that ...
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“Our experience with Cosgroves has been extremely negative. The main ......”
1 Star Review
Feb 11,2014
By:
'A'
Feb 11,2014
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PO5
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Tenant)
Postcode: PO5
3
people found
this helpful
Our experience with Cosgroves has been extremely negative. The main reason is that they are completely inept in what they do. We realised that from very beginning when, after paying the first rent to the landlord, we got a letter informing me of a "late ...
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3
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“This is the worst letting and estate agent I have ......”
1 Star Review
Oct 04,2013
By:
'Chris'
Oct 04,2013
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PO4
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Tenant)
Postcode: PO4
3
people found
this helpful
This is the worst letting and estate agent I have had the misfortune to have dealings with. Myself, my partner and our 6 month old son moved into a property in good faith and immediately had to report broken panes of glass, missing door handles, broken ...
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What agent could do to change your mind?
Provided a customer focused service. Obey the laws of their industry.
Attached Filesnbsp;
3
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“After our house was broken into, the police officer advised ......”
1 Star Review
Jul 25,2013
By:
'meli'
Jul 25,2013
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PO5
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Tenant)
Postcode: PO5
5
people found
this helpful
After our house was broken into, the police officer advised us that our door was not safe and we should have a deadlock installed, so I called the agency and they said that we would have to pay for the new lock as the current ...
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What agent could do to change your mind?
I just feel that this particular agency has only the interest of the landlords in mind. We have not felt that they are willing or interested to deal with our issues at any point.
Attached Filesnbsp;
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“It's not just the students they rip off - it's ......”
1 Star Review
Apr 26,2013
By:
'SBateman'
Apr 26,2013
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PO7
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Tenant)
Postcode: PO7
5
people found
this helpful
It's not just the students they rip off - it's other tenants and landlords too!
I don't even know where to begin: I've lived in the property for a year and have only JUST had a smoke alarm fitted. I went without hot water and ...
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5
people found
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“As 5 students moving into our new house we expected it ......”
1 Star Review
Mar 22,2012
By:
'ChinUpCosgroves.'
Mar 22,2012
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Tenant)
Postcode:
4
people found
this helpful
As 5 students moving into our new house we expected it to be clean, also boasting about the fact that we'd have a dishwasher which to this day has still not been fixed. Upon moving in sinks and sides were dirty and the carpet smelt damp ...
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What agent could do to change your mind?
Compromising now and again, perhaps a level of understanding because by acting the way you have we would never rent from you again and bad word of mouth is the worst thing for a business
Attached Filesnbsp;
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“Cosgroves have gone out of their way to be rude ......”
1 Star Review
Aug 08,2011
By:
'COB'
Aug 08,2011
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Tenant)
Postcode:
6
people found
this helpful
Cosgroves have gone out of their way to be rude and unhelpful. All we were expecting was a clean apartment to move in to, they could not provide this, and made it out to be our fault for moving in, please if you insist on ...
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What agent could do to change your mind?
cleaned the apartment as promise.
assumed responsibility for not having the work done.
got the work done, instead of sending nasty e mails to myself and other occupants, claiming no responsibility
Attached Filesnbsp;
6
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“My friends are using them and wish they could get ......”
1 Star Review
Jul 12,2011
By:
'rabit'
Jul 12,2011
Branch: Portsmouth, 49-51 Osborne Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode:
Branch: Portsmouth, 49-51 Osborne Road
Sales (Prospective customer)
Postcode:
5
people found
this helpful
My friends are using them and wish they could get out of the contract. Lucky they have taken some photos of the state of the place that was promised to be in good condition. Don't pay them any money until you see the place in ...
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5
people found
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“Just terrible, do not even try to get the property ......”
1 Star Review
Jan 10,2011
By:
'zurkey'
Jan 10,2011
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Portsmouth, 49-51 Osborne Road
Lettings (as a Tenant)
Postcode:
3
people found
this helpful
Just terrible, do not even try to get the property from them because you will regret it. Just rip off en of....
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3
people found
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“I'm a student and we rented a three bedroom house ......”
1 Star Review
Nov 03,2010
By:
'hassan'
Nov 03,2010
Branch: Portsmouth, 49-51 Osborne Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode:
Branch: Portsmouth, 49-51 Osborne Road
Lettings (Prospective customer)
Postcode:
0
people found
this helpful
I'm a student and we rented a three bedroom house from Cosgroves and we paid them ...
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1 Star Review
Nov 05,2008
By:
'doll20'
Nov 05,2008
Branch: Portsmouth, 49-51 Osborne Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode:
Branch: Portsmouth, 49-51 Osborne Road
Sales (Prospective customer)
Postcode:
0
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