100% sales valuation accuracy
90% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Probably the Best Agent in Thurrock!For 52 years we’ve been putting a smile on people’s faces. There’s nothing better than to hand over the keys to a buyer or tenant for them to start a new life in a new home!How we do it isn’t ...
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Probably the Best Agent in Thurrock!
For 52 years we’ve been putting a smile on people’s faces. There’s nothing better than to hand over the keys to a buyer or tenant for them to start a new life in a new home!
How we do it isn’t rocket science but at Copes we are more conscious than most of the overriding importance of providing a service, delivered passionately by people who know. Perhaps this is one of the reasons why we enjoy such a good atmosphere in our offices. Most of our staff have been with us for many years.
This combination of experience and local expertise delivers unsurpassed and intense market knowledge of the immediate Thurrock area, meaning that property buyers, sellers, tenants and landlords can expect to receive the most relevant and up to date comment and opinion when it comes to property valuation, market intelligence and strategic marketing advice.
We’ve even been known to feed a seller’s cat when they were on holiday!
For 52 years we’ve been putting a smile on people’s faces. There’s nothing better than to hand over the keys to a buyer or tenant for them to start a new life in a new home!
How we do it isn’t rocket science but at Copes we are more conscious than most of the overriding importance of providing a service, delivered passionately by people who know. Perhaps this is one of the reasons why we enjoy such a good atmosphere in our offices. Most of our staff have been with us for many years.
This combination of experience and local expertise delivers unsurpassed and intense market knowledge of the immediate Thurrock area, meaning that property buyers, sellers, tenants and landlords can expect to receive the most relevant and up to date comment and opinion when it comes to property valuation, market intelligence and strategic marketing advice.
We’ve even been known to feed a seller’s cat when they were on holiday!
Latest Reviews
View all Reviews 20
2nd Nov 2016
reviewed by 'Shrimper1975'
25th Sep 2015
reviewed by 'David'
7th Jun 2015
reviewed by 'Brian'
30th Apr 2015
reviewed by 'Graham'
26th Jan 2015
reviewed by 'Tracey'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 90% | £160,000 | £300,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 14 | 0 | 4 | 0 | 0 | 1 |
Areas covered
- RM15
- RM16
- RM17
- RM18
- RM19
- RM20
- SS17
Address
8 Orsett Road
Grays
Essex
RM17 5DL
01375 311034
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
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Nov 02,2016
Nov 02,2016
0
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Michael and Luke have been extremely helpful throughout the process of selling our house. We achieved a high number of viewings and sold our house within six weeks.
Overall a great experience, thanks you!...
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Comment on agent fees
The fees were explained up front and were very competitive.
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Sep 25,2015
Sep 25,2015
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Constantly updating me on current issues. Easily approachable all the time. Have used copes in the past and would use them again....
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Jun 07,2015
Jun 07,2015
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My wife and I used Copes when we bought our flat that we have now sold, so, as their service was second to none then, it made sense to use them again. Everything that they have done, or for which they have been responsible has ...
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Comment on agent fees
They are profession standard at 1.5% for sole agents.
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Apr 30,2015
Apr 30,2015
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I have usede Copes for Letting and Selling. They are always professional and responsive. They are a positive role model for customer service. I would recommend them for Letting and Selling....
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Comment on agent fees
Competitive and value for money as they are a professional agent. I had a great custoemr experience
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Apr 13,2015
Apr 13,2015
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Gave Professional advice during a complicated Sale Process. Good attention to detail, courteous, and extremely friendly to deal with. A very good team set up....
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Jan 26,2015
Jan 26,2015
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Was really impressed with both Luke and Mike at our first meeting. They gave me all the relevant information I needed and I really felt they knew what they were talking. They weren't pushy and I felt confident with their knowledge. On the first weekend ...
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Aug 01,2014
Aug 01,2014
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The whole team were great, always helpful, always on the ball and help with se tricky situations.
Would recommend Copes any day of the week....
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Comment on agent fees
Fees were fine
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Jul 24,2014
Jul 24,2014
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We found Copes to be very helpful and would definitely recommend them to a friend and use them again in the future...
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Jul 10,2014
Jul 10,2014
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A professional and helpful team. Always kept us informed and would come back to us immediately to answer any queries. A recommended agent....
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Jul 02,2014
Jul 02,2014
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We were always given explanations and guidance, which were always appreciated with every aspect of the purchase. We were given assistance to help us to make plans for the renovation of the property which was a great help....
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May 13,2014
May 13,2014
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Dealt with the sale of the property in and efficient & helpful manner. Highly recommended and will hopefully deal with again....
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May 02,2014
May 02,2014
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Sold our house in two days with them.They were very professional in dealing with every area of the sale .Put us in touch with a financial advisor who was great and very reasonably priced. They were very professional ,paid attention to detail. Luke was ...
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Apr 30,2014
Apr 30,2014
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We purchased a property using Copes and dealt with Micheal Lock. We can not praise him enough, he kept us in the loop at every stage and emailed back within 10 mins at most with a response to the million questions we asked. He was helpful ...
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Apr 24,2014
Apr 24,2014
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Efficient service and expert advise, which lead to a smooth sale. Staff were always friendly kept me up to date with the whole process...
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Jan 11,2014
Jan 11,2014
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In the first few weeks, we were not kept informed as we would have wished. Latterly, opportunities were taken to increase the number of occasions that we were updated....
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Nov 06,2013
Nov 06,2013
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David Cope and his Team acted efficiently, promptly and effectively to find me a Buyer at a good competitive market price and facilitated a complex and lengthy process. As I was living and working in Scotland this required extra effort to maintain dialogue and communication. ...
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Aug 30,2013
Aug 30,2013
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We recently bought our Property from Copes in Grays (Essex), we received a fantastic service from Michael Lock and if he wasnt available the other staff including Luke & Ann were very helpful. If it wasnt down to the helpfullness of Michael our purchase would not ...
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Jul 07,2013
Jul 07,2013
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I found everyone at Copes very professional and capable of providing assistance. I have been involved in a number of property transactions and would have no hesitation in recommending Copes Estates....
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Mar 28,2012
Mar 28,2012
1
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i have very recently moved into my new home in purfleet, I first spoke to Jason a few months ago since then everything has been plain sailing. everything has run very smoothly and i was kept in the loop with all goings on. i found ...
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Oct 14,2011
Oct 14,2011
2
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Copes Estate Agents is the worst I have ever dealt with. And having worked at an estate agents' office in the past, I find Copes to be the worst of the worst.
I have lived in rented accommodation in Grays, Essex for the past 3years ...
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What agent could do to change your mind?
When a prospective tenant responds to an advert, Copes need to be proactive and return calls as promised!!Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints ProcedureLettings Complaint Procedure 1. Please raise your complaint with the property manager or sales advisor that is handling your case. 2. If the sales advisor / property manager cannot resolve the issue for you then please put your complaint in writing addressed to the Lettings Manager for that particular branch. 3. We will acknowledge to your complaint in writing within 5 working days. We will also start a full investigation. 4. In line with The Property Ombudsman guidelines a full written outcome will be sent to you within 15 working days. 5. If you are not satisfied with the full written outcome response from the Branch Manager you can write to theManaging Director. They will then respond to you with a statement of the final view of the matter within 15 working days of receipt. 6. If you are still not satisfied with the outcome, you can raise your complaint with the: The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP 7. When you have raised a complaint with The Property Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides. Sales Complaint Procedure 1. Please raise your complaint with the sales advisor that is handling your case. 2. If the sales advisor cannot resolve the issue for you then please put your complaint in writing addressed to the Branch Manager for that particular branch. 3. We will acknowledge your complaint in writing within 5 working days. We will also start a full investigation. 4. In line with The Property Ombudsman guidelines a full written outcome will be sent to you within 15 working days. 5. If you are not satisfied with the full written outcome response from the Branch Manager you can write to the Managing Director. They will then respond to you with a statement of the final view of the matter within 15 working days of receipt. 6. If you are still not satisfied with the outcome, you can raise your complaint with the: The Property Ombudsman Milford House 43-55 Milford Street SalisburyWiltshire SP1 2BP 7. When you have raised a complaint with The Property Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
Last updated at 9:10 AM 12/04/2016 by allAgents
