Conran
4.9/5, 1467 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
96% lettings valuation accuracy
94% lettings fee satisfaction
Conran is an independently run, boutique-style Estate Agency.​ We have a personal and bespoke approach to selling and letting your home.We pride ourselves on being forward-thinking and innovative, from tailor-made brochures produced in-house to distinctive social media videos.We are available 24-hours a day, seven days a week, either ... show more Conran is an independently run, boutique-style Estate Agency.​

We have a personal and bespoke approach to selling and letting your home.

We pride ourselves on being forward-thinking and innovative, from tailor-made brochures produced in-house to distinctive social media videos.

We are available 24-hours a day, seven days a week, either in branch, over the phone or via our website and property portals; there to support you and always with a smile on our faces.

We challenge the perceptions held of estate agents by being honest, transparent and highly professional.

Welcome to Conran “a refreshing change”

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £22,700 £7,000,000
Lettings 96% 94% £350 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
216 3 314 12 431 7 406 9 64 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA DPS The Guild

“We had an excellent buying experience with Conran Estates, Eltham. ......”

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Jun 02,2014
Minithumbup
Rob
By: 'M'
Jun 02,2014
0 people found
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We had an excellent buying experience with Conran Estates, Eltham. Most of our communication was with Rob, the branch manager. He provided a thorough and attentive service, and always had time to respond to the smallest of queries. Rob was extremely accommodating, allowing us to ...
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“Michael was very pro-active throughout our house purchase - chasing ......”

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Apr 08,2014
Minithumbup
Michael
By: 'G'
Apr 08,2014
0 people found
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Michael was very pro-active throughout our house purchase - chasing solicitors and the vendor for outstanding queries etc... This was our first house purchase and Michael was very good at talking us through the key stages of the house sale. Would highly recommend....
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“Michael John & the team at Conran Estates were brilliant throughout ......”

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Apr 08,2014
Minithumbup
Michael
By: 'A'
Apr 08,2014
0 people found
this helpful
Michael John & the team at Conran Estates were brilliant throughout our house purchase and therefore I would not hesitate in using Conran Estates again in the future. Michael also shattered the illusion that I previously held in that I thought all estate agents were only ...
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“Everyone at the charlton office was brilliant. We were so ......”

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Mar 07,2014
Minithumbup
Michael
By: 'JM'
Mar 07,2014
0 people found
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Everyone at the charlton office was brilliant. We were so pleased to win the property against lots of completion and so happy that the sale went through so smoothly. So glad to finally be on the property ladder, and we will definitely come back to ...
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“Bad practices! Hard balling people into making a best and ......”

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Mar 05,2014
Minithumbdown
By: 'NotInterested'
Mar 05,2014
1 people found
this helpful
Bad practices! Hard balling people into making a best and final offer after a mass Saturday viewing, then putting the property back up on the market at a higher rate. It's like an auction without deal, wasting people's time.....
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What agent could do to change your mind?
Needs more transparency..
Attached Filesnbsp;
Was this helpful? Yes
By: MD
Mar 05, 2014
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I can totally appreciate your frustration. Sadly, if it is the property to which I believe you refer, I can explain the situation in full. In a buoyant market the fairest way to showcase a property is via an open day. We invite as many interested applicants as possible to view at a designated time and then we generally get many offers. The fairest way is to request full and final offers from all interested viewers and there is always disappointment which is always going to be the case when ...

“I have two properties managed by Conran within Greenwich. My ......”

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Feb 21,2014
Minithumbup
Anne
Georgina
By: 'Gilles'
Feb 21,2014
0 people found
this helpful
I have two properties managed by Conran within Greenwich. My main point of contact are Anne Angus, Georgina Hobbs and Donna Rumbold. I could not expect a better experience than the service from them. Living abroad, it is not always easy to have properties and ...
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“I was appalled first to be told that i was ......”

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Feb 20,2014
Minithumbdown
By: 'FMAP'
Feb 20,2014
2 people found
this helpful
I was appalled first to be told that i was asking the impossible when i requested that i would like to book an hour on a second viewing as i had literally only seen the property for 10 mins whilst others were also viewing.It is ...
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What agent could do to change your mind?
All that was required is to invest the one hour in this unusual request as i was doing my own checks on the heating being sufficient for my needs and the shower being in good working order and just to have a feeling of how this flat would be my future home Hell I have spent more time buying a suit. THIS AGENT SHOULD HAVE A DISCLAIMER "BUYERS ARE NOT CUSTOMERS" so please do not expect service or assistance in your life-changing decision.
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“We found your service professional and superior to our local ......”

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Feb 20,2014
Minithumbup
By: 'Beck'
Feb 20,2014
0 people found
this helpful
We found your service professional and superior to our local Blackheath Village agents and we were glad we choose you as a joint agent. You got us three offers in excess of the asking price within one day of viewing and progressed the sale to ...
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“I was delighted that I chose Conran's to sell my ......”

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Feb 07,2014
Minithumbup
Rob
By: 'Teresa'
Feb 07,2014
0 people found
this helpful
I was delighted that I chose Conran's to sell my property. From the first visit by Rob to completion they made the whole process bearable. They were very professional and I was always kept fully informed about the sale. I chose to have an open ...
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“Very helpful agent while we were searching in the Charlton/......”

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Jan 24,2014
Minithumbup
By: 'Rob'
Jan 24,2014
0 people found
this helpful
Very helpful agent while we were searching in the Charlton/Woolwich area to buy a new letting property and who seem to have some more unusual properties than other agents in the area. Erika in particular showed us one great potential candidate property. As well ...
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“Things that needed doing were done without fuss. Always friendly ......”

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Jan 17,2014
Minithumbup
By: 'Mark'
Jan 17,2014
0 people found
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Things that needed doing were done without fuss. Always friendly and on top of things. Definitely recommend agency and staff member....
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“I am a landlord and have been using Conran Estates ......”

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Jan 13,2014
Minithumbup
By: 'Bazza'
Jan 13,2014
0 people found
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I am a landlord and have been using Conran Estates for around 3 years. I bought my house from them and have since let my house through them. I find them efficient in what they do, and have extreme confidence in them looking after my property. ...
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“I recently used Conran Financial Services and specifically Jeff Lever ......”

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Jan 10,2014
Minithumbup
Jeff
By: 'W'
Jan 10,2014
0 people found
this helpful
I recently used Conran Financial Services and specifically Jeff Lever to source a suitable mortgage product for the purchase of my new buy-to-let property. I cannot praise Conran and Jeff too highly, the service was first class, professional, friendly, efficient and very personal. I would ...
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“Conrans have been excellent! We saw the property we wanted ......”

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Jan 10,2014
Minithumbup
By: 'Colin'
Jan 10,2014
0 people found
this helpful
Conrans have been excellent! We saw the property we wanted and made a snap decision to sell. Conrans then had to race against time to get us to the starting line on time! We had the usual "chain" blips but Michael made sure these were ...
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“Worst Experience ever. When i moved in, i was just ......”

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Jan 06,2014
Minithumbdown
By: 'Wade'
Jan 06,2014
3 people found
this helpful
Worst Experience ever. When i moved in, i was just handed a pair of keys and told "you know where the property is,yeah?" I didn't really mind this but the fact that there was no check-in done to the property was a major concern. ...
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By: Tamer
Jan 08, 2014
View all comments (1)
Dear Wade, We at Conran Estates always take any complaints or negative reviews very seriously and will always look into events. On this occasion, I have to say I am very surprised by your negative feedback. Firstly with regard to your comment about the keys, I cannot actually see where there is an issue here? You were handed the keys and then it seems you were simply asked if you knew where the property was in relation to our office. I understand that when you notified us of your ...

“I bought my property through Conran Estates 6 years ago and ......”

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Nov 30,2013
Minithumbup
By: 'David'
Nov 30,2013
0 people found
this helpful
I bought my property through Conran Estates 6 years ago and the transaction went so smoothly I decided the use them to sell the property very recently when I needed to relocate. Wanting to do my due dilligence I still met with 4 different estate agents. Conran ...
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“Tamer kept in touch for two years before we eventually ......”

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Nov 25,2013
Minithumbup
Tamer
By: 'Mark'
Nov 25,2013
2 people found
this helpful
Tamer kept in touch for two years before we eventually decided to take the pluge. He wasnt pushy, just interested in our plans. As such, when finally deciding to move, Conran Estates were an obvious agent for us to consider. Nicky took us on and ...
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“Jordan and Rob worked very well as a team. They ......”

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Nov 01,2013
Minithumbup
Rob
By: 'KD'
Nov 01,2013
0 people found
this helpful
Jordan and Rob worked very well as a team. They were very helpful in answering all questions, following up with seller and solicitors, organising viewings. I would definitely recommend them....
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“Helpful, professional agents who know the market. Can't recommend highly ......”

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Oct 23,2013
Minithumbup
Tamer
By: 'Happy'
Oct 23,2013
1 people found
this helpful
Helpful, professional agents who know the market. Can't recommend highly enough to anyone buying, selling or renting in London or elsewhere....
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“I bought my flat through Conran's many years ago and ......”

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Sep 19,2013
Minithumbup
By: 'Paul'
Sep 19,2013
0 people found
this helpful
I bought my flat through Conran's many years ago and have used them through the difficult down turn to try and sell my flat. In the time that it was on and off and then back on the market the enthusiasm, courtesy and professionalism of ...
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“Both Rob and Lorena were very professional, the pictures Rob ......”

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Sep 17,2013
Minithumbup
Rob
By: 'POG'
Sep 17,2013
0 people found
this helpful
Both Rob and Lorena were very professional, the pictures Rob took were fab!! I wanted to buy it myself ! The property sold on the first day and the whole move when very smoothly. if I have one criticism it would be that once the property ...
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“A fast and effective service provided by Conran Estates.Both ......”

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Sep 09,2013
Minithumbup
Tamer
By: 'AC83'
Sep 09,2013
2 people found
this helpful
A fast and effective service provided by Conran Estates. Both Tamer and Chetna went above and beyond to ensure our expectations were met. We would definitely recommend using them going forward....
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“Rob -Thank you for all your help and support. You ......”

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Sep 08,2013
Minithumbup
Rob
By: 'Oksana'
Sep 08,2013
0 people found
this helpful
Rob -Thank you for all your help and support. You are always readily available to talk and you keep me updated at every step. i would not hesitate to recommend Conran Estates to anyone because the service is brilliant. Many Thanks...
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“When valuing our property, Michael John gave us a detailed ......”

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Sep 06,2013
Minithumbup
Michael
By: 'Debi'
Sep 06,2013
0 people found
this helpful
When valuing our property, Michael John gave us a detailed breakdown of similar properties in the area against which he based his valuation. We found this very helpful. He explained the process and benefits of selling via an open day. Michael also gave us some ...
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“After having my property valued by different agents Conran estate ......”

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Sep 05,2013
Minithumbup
By: 'Ly'
Sep 05,2013
0 people found
this helpful
After having my property valued by different agents Conran estate seemed honest and realistic. When Rob came to take the pictures he was very professional and my property was on the market the next day. In the next few days tons people was coming through ...
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“Jordan showed me around the property a couple of times, ......”

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Sep 05,2013
Minithumbup
By: 'J'
Sep 05,2013
0 people found
this helpful
Jordan showed me around the property a couple of times, at short notice, which was good. She and her office colleague have also been quick at dealing with any further enquiries I may have had about the property or the vendor's plans. And she has ...
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“As a company we own numerous properties Nationally. I have ......”

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Sep 02,2013
Minithumbup
By: 'N'
Sep 02,2013
0 people found
this helpful
As a company we own numerous properties Nationally. I have never ever received service as good as this from any other estate agents, and as you can imagine we deal with a few. The information and feedback service is fantastic. We were selling a property ...
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“I purchased my flat through Conran Estates, two days before ......”

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Sep 02,2013
Minithumbup
Rob
By: 'Claire'
Sep 02,2013
0 people found
this helpful
I purchased my flat through Conran Estates, two days before exchange the flat was repossessed by Santander. As you can imagine this was a terrible shock. Lorena had to ring me and let me know and was positive about continuing with the purchase. Rob stuck ...
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“Selling my property with Conran Estates was a very easy ......”

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Aug 28,2013
Minithumbup
By: 'Gina'
Aug 28,2013
1 people found
this helpful
Selling my property with Conran Estates was a very easy experience. I was letting it out and they arranged a viewing day for prospective buyers while the tenants were still in the property.This worked out very well. They also provided a very good online ...
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“Very efficient and helpful. I mainly use email and response ......”

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Aug 28,2013
Minithumbup
By: 'DavidY'
Aug 28,2013
1 people found
this helpful
Very efficient and helpful. I mainly use email and response time was good. All my queries quickly resolved and answered. Administration is always seen as the boring part of letting and often overlooked but is in fact the most critical bit. Availability was very good ...
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Tenant Fees

We DO NOT charge fees to tenants moving into our properties.

Our landlords require a one-off security deposit which is normally an amount of 5-weeks rent and this gets secured in one of the government recommended schemes for security purposes and upon vacating the property this is refunded, so long as the property is handed back in the condition it is found in (you will be advised on the exact protection scheme when you move in).

Fees that CAN BE charged are:

Variation of Contract:

£50 (including VAT) per agreed variation at the tenant’s request to include the cost of the preparation and execution of new documentation.
£50 (including VAT) per agreed variation at the tenant’s request to keep a pet at the property.
Reasonable Charges for Breach of Contract:

Unauthorised late payment of rent after 14 days: 3% above Bank of England base rate.
£50 (including VAT) per agreed replacement tenant at the tenant’s request to include the cos of Right to Rent checks, deposit registration and the preparation and execution of new legal documents.
Reasonable charges for lost keys or security fobs.
Reasonable charges for de-fleaing a property as a result of tenants having pets.
Reasonable charges for gardening or grounds maintenance.
Early Termination

If the tenant wishes to leave the contract early and there is no brea clause, the tenant shall pay the rent until the start date of any replacement tenancy together with the landlord’s re-letting costs (in accordance with our published landlord letting fees); such costs to be no more that the maximum amount of rent outstanding on the tenancy.
Ask us about our FlatFair scheme should you not have or not want to pay the full 5-week deposit.

We are members of The Property Ombudsman (TPO) and Propertymark for our client money protection (CMP) scheme
Last updated at 18/07/2019, 5:30 PM by Kelly Powell
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:23 AM 23/10/2019 by allAgents

Awards won by Conran

Regional Awards won by Conran

Individual Branch Awards

London, SE10

London, SE12

London, SE4

Charlton, SE7



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