Conran
4.9/5, 1467 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
96% lettings valuation accuracy
94% lettings fee satisfaction
Conran is an independently run, boutique-style Estate Agency.​ We have a personal and bespoke approach to selling and letting your home.We pride ourselves on being forward-thinking and innovative, from tailor-made brochures produced in-house to distinctive social media videos.We are available 24-hours a day, seven days a week, either ... show more Conran is an independently run, boutique-style Estate Agency.​

We have a personal and bespoke approach to selling and letting your home.

We pride ourselves on being forward-thinking and innovative, from tailor-made brochures produced in-house to distinctive social media videos.

We are available 24-hours a day, seven days a week, either in branch, over the phone or via our website and property portals; there to support you and always with a smile on our faces.

We challenge the perceptions held of estate agents by being honest, transparent and highly professional.

Welcome to Conran “a refreshing change”

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £22,700 £7,000,000
Lettings 96% 94% £350 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
216 3 314 12 431 7 406 9 64 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA DPS The Guild

“Good communication right the way through, Hayden was very accommodating ......”

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Feb 05,2016
Minithumbup
Hayden
Debbie
By: 'Joe'
Feb 05,2016
1 people found
this helpful
Good communication right the way through, Hayden was very accommodating when we needed a second viewing and never overly pushy for the sale. Efficient company, would use again....
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Comment on agent fees
Nobody likes paying fees but Conran's fees were very reasonable!
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“All the guys at Charlton branch have been excellent from ......”

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Feb 05,2016
Minithumbup
Michael
By: 'Andrea'
Feb 05,2016
0 people found
this helpful
All the guys at Charlton branch have been excellent from start to finish, I would highly recommend them all, My property was on the market for less than one day, I received full asking price, so fair play to them they sang a good song ...
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Comment on agent fees
The fees match the work carried out by the agents, I feel I got what I paid for and would recommend using Conran Estates as a sole agent.
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“Excellent estate agents. All the staff at Charlton Conrans - ......”

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Feb 05,2016
Minithumbup
By: 'Satisfied'
Feb 05,2016
0 people found
this helpful
Excellent estate agents. All the staff at Charlton Conrans - Michael, Rob, Erica, and Edelyn - are lovely people, who really understand the local housing market. Michael took excellent photos of the house and produced a great-looking brochure. Rob and Erica were patient, diligent and ...
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Comment on agent fees
Very reasonable. Best rates we were offered.
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“Debbie was extremley helpful and lovely to deal with. Even ......”

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Feb 04,2016
Minithumbup
Debbie
By: 'Newbs'
Feb 04,2016
0 people found
this helpful
Debbie was extremley helpful and lovely to deal with. Even with my requests she managed to respond to me immediately with the right answers....
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Comment on agent fees
Fees are excessive anywhere you go so normal i guess
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“I have dealt through Conran Estates for a number of ......”

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Jan 28,2016
Minithumbup
Michael
By: 'Fomojo'
Jan 28,2016
0 people found
this helpful
I have dealt through Conran Estates for a number of years and more than one property. They are completely different to the charicature estate agent and cut through the BS with honest open advice that is well thought throough and grounded in expereince and evidence ...
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Comment on agent fees
The fees are competitive
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“Owen helped us obtain a beautiful house which we are ......”

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Jan 22,2016
Minithumbup
By: 'Sjb'
Jan 22,2016
1 people found
this helpful
Owen helped us obtain a beautiful house which we are now very pleased with. He replied to all our queries quickly and concisely. Telephone calls were always returned, quickly. Owen always kept us up to date with proceedings. Many thanks for all your help....
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Comment on agent fees
n/a
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“Top notch local estate agent, really feels like they're in ......”

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Jan 19,2016
Minithumbup
Tamer
By: 'Owen'
Jan 19,2016
0 people found
this helpful
Top notch local estate agent, really feels like they're in your corner. They work hard, respond promptly, behave in a polite and friendly way. We bought and sold through them and during out house search we have encountered some awful agents. Thoroughly recommend Conran....
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Comment on agent fees
Fair
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“Although we had several hiccups with our seller's chain, it ......”

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Jan 18,2016
Minithumbup
Tamer
By: 'Claudia'
Jan 18,2016
0 people found
this helpful
Although we had several hiccups with our seller's chain, it was thanks to Nicky's focus, dedication and professionalism that we finally completed last month! Her continued support ensured the very fragile chain did not collapse. We were so happy with Conran's service and their overall ...
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Comment on agent fees
Very competitive fees.
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“Rob and Conran Estates provided the most professional and assuring ......”

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Jan 13,2016
Minithumbup
By: 'Efficient'
Jan 13,2016
0 people found
this helpful
Rob and Conran Estates provided the most professional and assuring service when selling my flat, and, as an unexperienced seller, I was made confident my sale was in good hands. The service was efficient and the agent kept me up to date throughout the sale ...
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Comment on agent fees
Very fair
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“Right from the start, Rob gave an excellent standard of ......”

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Jan 12,2016
Minithumbup
Rob
By: 'T'
Jan 12,2016
1 people found
this helpful
Right from the start, Rob gave an excellent standard of customer service and this remained the standard right up until completion. My decision to use the government's Help to Buy Scheme for first time buyers meant that the whole process took a lot longer than ...
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Comment on agent fees
Fair and reasonable, particularly considering the amount of work that Rob and his team had to put in with my particular purchase.
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“I used Conran Estates when letting my current flat. My ......”

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Dec 23,2015
Minithumbup
Debbie
Hayden
By: 'Jo'
Dec 23,2015
0 people found
this helpful
I used Conran Estates when letting my current flat. My initial enquiries were handled by Hayden Deol who was very helpful and efficient. Once I had made an offer to take the lease Debbie Lewis handled the process for me and was extremely prompt in ...
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Comment on agent fees
very reasonable fees for tenants.
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“Rob was helpful and courteous at all time and helped ......”

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Dec 14,2015
Minithumbup
By: 'teresa'
Dec 14,2015
0 people found
this helpful
Rob was helpful and courteous at all time and helped expediate a smooth purchase we are now looking to use them as letting agents. Highly recommended....
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“Helpful during the letting process, replied to emails quickly and ......”

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Dec 09,2015
Minithumbup
Debbie
By: 'Kieran'
Dec 09,2015
0 people found
this helpful
Helpful during the letting process, replied to emails quickly and kept us updated regularly throughout the process. Also helped us sort an issue regarding references which was very useful....
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“The sale of my house was a fairly protracted affair, ......”

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Dec 05,2015
Minithumbup
Michael
By: 'Jane'
Dec 05,2015
0 people found
this helpful
The sale of my house was a fairly protracted affair, due to problems purchasing another property and not relating to Conran Estates. Throughout it all Rob was extremely helpful, and provided a most efficient service. I had used this agent previously and was more than ...
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“Really excellent service - Debbie handled the entire process very ......”

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Nov 30,2015
Minithumbup
Debbie
By: 'David'
Nov 30,2015
0 people found
this helpful
Really excellent service - Debbie handled the entire process very promptly and efficiently. Was very helpful when we moved in, helping us to understand how to work the heating quite late on a Friday!...
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“Conran Estates is a very efficient agency, the entire process ......”

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Nov 28,2015
Minithumbup
Debbie
Hayden
By: 'Carlos'
Nov 28,2015
0 people found
this helpful
Conran Estates is a very efficient agency, the entire process went through very smoothly, from visiting the apartment until moving into the apartment. Debbie Lewis was our main phone and email contact, she was always very helpful and cordial. I fully recommend her....
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“When we first organised our viewing, it was Hayden who ......”

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Nov 28,2015
Minithumbup
Debbie
Hayden
By: 'NewToLondon'
Nov 28,2015
0 people found
this helpful
When we first organised our viewing, it was Hayden who helped us and we found him very helpful and communicative. Subsequently, once our offer was accepted, Debbie helped us with sorting out the various administrative requirements. She was very prompt in responding to queries and ...
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“Very competent and responsive agent and staff; friendly, on top ......”

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Nov 23,2015
Minithumbup
By: 'Mia'
Nov 23,2015
1 people found
this helpful
Very competent and responsive agent and staff; friendly, on top of the process, great communication with us, the buyer, and both parties' solicitors....
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“After having two sales fall through (through no fault of ......”

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Nov 20,2015
Minithumbup
Michael
By: 'Natalie'
Nov 20,2015
0 people found
this helpful
After having two sales fall through (through no fault of Conran Estates), I am delighted that it has been third time lucky and contracts have now been exchanged. Rob, Michael and the rest of the team were very efficient in arranging viewings and ensuring that ...
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“Debbie Lewis has been exceptionally helpful throughout our entire letting ......”

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Nov 16,2015
Minithumbup
Debbie
By: 'Exceptionally'
Nov 16,2015
0 people found
this helpful
Debbie Lewis has been exceptionally helpful throughout our entire letting experience. Debbie has been very responsive and given us all of the information we have needed to deal with our enquiries. Debbie has also been helpful by providing us with prompt reminders to complete certain ...
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“Great service. Fast, efficient and friendly. Erika's level of communication ......”

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Nov 16,2015
Minithumbup
By: 'Sheryl'
Nov 16,2015
0 people found
this helpful
Great service. Fast, efficient and friendly. Erika's level of communication was great and kept us informed every step of the way. We were so pleased with their professionalism that we are now using Conran to manage the property....
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“All the staff at Conran Estates Charlton were of a ......”

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Nov 16,2015
Minithumbup
Michael
By: 'Daniel'
Nov 16,2015
0 people found
this helpful
All the staff at Conran Estates Charlton were of a great help during, what proved to be, a rather difficult and protracted property sale. Erika Dunley, in particular, was always there as a knowledgeable and practical voice of calm and act as a go-between throughout. ...
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“In the course of dealing with a letting, I was ......”

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Nov 13,2015
Minithumbup
Debbie
By: 'Gary'
Nov 13,2015
0 people found
this helpful
In the course of dealing with a letting, I was provided with excellent customer service by Debbie and Chetna, who helped me through the lettings process and provided me with all the service, advice and support I needed to deal with any issues which arose. ...
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“It has been a pleasure to go through the whole ......”

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Nov 05,2015
Minithumbup
Debbie
Hayden
By: 'Tom'
Nov 05,2015
0 people found
this helpful
It has been a pleasure to go through the whole process of securing a property to rent with Conran Estates. Hayden has been very professional and great to deal with, he showed us around the property and was always answering all our questions very promptly. ...
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“Erika made sure the purchase ran smoothly from negotiating with ......”

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Oct 23,2015
Minithumbup
By: 'Mary'
Oct 23,2015
0 people found
this helpful
Erika made sure the purchase ran smoothly from negotiating with the vendor to checking on progress, until exchange and ensured completion day went without a hitch. When Erika was unavailable other members of staff were able and willing to help. I cannot fault the excellent ...
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“I have dealt with several branches of Conran Estates over ......”

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Oct 23,2015
Minithumbup
By: 'Christopher'
Oct 23,2015
0 people found
this helpful
I have dealt with several branches of Conran Estates over many years now, so I had complete confidence in using them to deal with the sale of my house in September 2015. Their ethos is based on courtesy and honesty - no flannel. Mr Owen Blyth ...
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“I used Conran Estates recently in the purchase of a ......”

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Oct 22,2015
Minithumbup
Michael
By: 'Wendy'
Oct 22,2015
0 people found
this helpful
I used Conran Estates recently in the purchase of a flat. I found them to be extremely professional and always contactable. Erika Dunley was the agent I dealt with and she was always at the end of a phone or email and responded to my ...
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“Excellent service from a very friendly and professional team.Erika ......”

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Oct 20,2015
Minithumbup
Michael
By: 'RB'
Oct 20,2015
0 people found
this helpful
Excellent service from a very friendly and professional team. Erika Dunley is extremely capable at walking both buyers and sellers through the process. Would recommend....
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Comment on agent fees
Very competitive
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“Vanessa was friendly and efficient. She called me back when ......”

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Oct 16,2015
Minithumbup
Rob
By: 'Rufina'
Oct 16,2015
0 people found
this helpful
Vanessa was friendly and efficient. She called me back when she said she would. I am grateful for her help....
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“Communication has been key to conclude the purchase of this ......”

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Oct 15,2015
Minithumbup
By: 'Csauv'
Oct 15,2015
0 people found
this helpful
Communication has been key to conclude the purchase of this property and Rob has been instrumental to communicate with and consequently help all parties to a successful end. Excellent service (extra miles included!) and understanding, including the frustration of dealing with complicated legal matters....
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Tenant Fees

We DO NOT charge fees to tenants moving into our properties.

Our landlords require a one-off security deposit which is normally an amount of 5-weeks rent and this gets secured in one of the government recommended schemes for security purposes and upon vacating the property this is refunded, so long as the property is handed back in the condition it is found in (you will be advised on the exact protection scheme when you move in).

Fees that CAN BE charged are:

Variation of Contract:

£50 (including VAT) per agreed variation at the tenant’s request to include the cost of the preparation and execution of new documentation.
£50 (including VAT) per agreed variation at the tenant’s request to keep a pet at the property.
Reasonable Charges for Breach of Contract:

Unauthorised late payment of rent after 14 days: 3% above Bank of England base rate.
£50 (including VAT) per agreed replacement tenant at the tenant’s request to include the cos of Right to Rent checks, deposit registration and the preparation and execution of new legal documents.
Reasonable charges for lost keys or security fobs.
Reasonable charges for de-fleaing a property as a result of tenants having pets.
Reasonable charges for gardening or grounds maintenance.
Early Termination

If the tenant wishes to leave the contract early and there is no brea clause, the tenant shall pay the rent until the start date of any replacement tenancy together with the landlord’s re-letting costs (in accordance with our published landlord letting fees); such costs to be no more that the maximum amount of rent outstanding on the tenancy.
Ask us about our FlatFair scheme should you not have or not want to pay the full 5-week deposit.

We are members of The Property Ombudsman (TPO) and Propertymark for our client money protection (CMP) scheme
Last updated at 18/07/2019, 5:30 PM by Kelly Powell
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:23 AM 23/10/2019 by allAgents

Awards won by Conran

Regional Awards won by Conran

Individual Branch Awards

London, SE10

London, SE12

London, SE4

Charlton, SE7



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