Conran
4.9/5, 1467 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
96% lettings valuation accuracy
94% lettings fee satisfaction
Conran is an independently run, boutique-style Estate Agency.​ We have a personal and bespoke approach to selling and letting your home.We pride ourselves on being forward-thinking and innovative, from tailor-made brochures produced in-house to distinctive social media videos.We are available 24-hours a day, seven days a week, either ... show more Conran is an independently run, boutique-style Estate Agency.​

We have a personal and bespoke approach to selling and letting your home.

We pride ourselves on being forward-thinking and innovative, from tailor-made brochures produced in-house to distinctive social media videos.

We are available 24-hours a day, seven days a week, either in branch, over the phone or via our website and property portals; there to support you and always with a smile on our faces.

We challenge the perceptions held of estate agents by being honest, transparent and highly professional.

Welcome to Conran “a refreshing change”

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £22,700 £7,000,000
Lettings 96% 94% £350 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
216 3 314 12 431 7 406 9 64 5
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA DPS The Guild

“Both Debbie and Hayden were extremely helpful in setting us ......”

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Jun 21,2016
Minithumbup
Debbie
Hayden
By: 'Verityesmae'
Jun 21,2016
0 people found
this helpful
Both Debbie and Hayden were extremely helpful in setting us up in our property. Professional work ethic and both have an excellent nature in dealing with clients. Would recommend Conran Estates in general for their swift contact and lovely agents. Many thanks! Verity & Ewan....
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“Conran Estates made securing our first flat a smooth and ......”

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Jun 21,2016
Minithumbup
Tamer
Hayden
By: 'Jess'
Jun 21,2016
0 people found
this helpful
Conran Estates made securing our first flat a smooth and stress-free process. From the viewing with informed and helpful Tamer (I had a lot of questions) to the following unfaltering logistical and administrative support provided by Hayden and Debbie. The whole process was transparent, fluid ...
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Comment on agent fees
Reasonable for the high service provided.
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“We were very impressed with the professionalism of the service ......”

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Jun 20,2016
Minithumbup
Michael
By: 'Laura'
Jun 20,2016
0 people found
this helpful
We were very impressed with the professionalism of the service from Michael John's initial valuation to the ongoing support we received from Rob Walker. It took us a long time to finally move and it was Rob who helped push things along with the other ...
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“Debbie was amazingly helpful during my recent move, she was ......”

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Jun 14,2016
Minithumbup
Debbie
By: 'Katy'
Jun 14,2016
0 people found
this helpful
Debbie was amazingly helpful during my recent move, she was always available for questions and kept me up to date throughout the process. The information she provided was accurate and clear and I always felt in the loop and in the know. Debbie and the ...
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Comment on agent fees
I felt the fees were good and fair in comparison with other agencies.
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“Rob was amazing! Best estate agent in Charlton. He knew ......”

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Jun 13,2016
Minithumbup
By: 'Holli'
Jun 13,2016
0 people found
this helpful
Rob was amazing! Best estate agent in Charlton. He knew the trouble we were having finding a property and really went above and beyond to help us out....
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Comment on agent fees
n/a
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“The help given by both Rob and Jeff was brilliant, ......”

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Jun 13,2016
Minithumbup
Jeff
By: 'EmmaB'
Jun 13,2016
0 people found
this helpful
The help given by both Rob and Jeff was brilliant, the purchase took longer than we expected and both were there through the whole process to answer any questions and reassure us that everything would be OK. Without them it would have been even more ...
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Comment on agent fees
No experience
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“Very helpful, if I had some questions or misunderstanding about ......”

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Jun 07,2016
Minithumbup
Debbie
By: 'Dana'
Jun 07,2016
0 people found
this helpful
Very helpful, if I had some questions or misunderstanding about documents always get fast answers. Definitely recommend to anyone this agent....
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Comment on agent fees
Good
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“Very professional, helpful and approachable.This made it very easy ......”

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Jun 07,2016
Minithumbup
Hayden
Debbie
By: 'Tj'
Jun 07,2016
0 people found
this helpful
Very professional, helpful and approachable. This made it very easy to ask questions and receive answers in a very quick and timely response....
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“Rob was brilliant, he was always polite and on time ......”

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Jun 06,2016
Minithumbup
By: 'Ms87'
Jun 06,2016
0 people found
this helpful
Rob was brilliant, he was always polite and on time for viewing. He was always willing to answer questions I had and really took the time to ensure I was fully informed as to what was happening....
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Comment on agent fees
n/a as I was a buyer
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“Doing this review some four weeks after completion, and happy ......”

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May 16,2016
Minithumbup
Michael
By: 'Happy'
May 16,2016
1 people found
this helpful
Doing this review some four weeks after completion, and happy to do so. Conrans did an excellent job in both advising us on preparing the house for sale and carrying out the sale process. The photos taken for the selling websites were of very high ...
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Comment on agent fees
We paid 1% fees due to the fact that we were members of the local Charlton Central Residents Association, which was the best offered by any of the prospective agents.
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“Michael John - and Conran Estates in general - have ......”

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Apr 24,2016
Minithumbup
Michael
By: 'Nicola'
Apr 24,2016
1 people found
this helpful
Michael John - and Conran Estates in general - have always been helpful and professional in their advice and services. I turned to Conran Estates in 2013, when I was receiving very bad (and financially damaging) service from another national chain of estate agents. Conran's focus ...
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Comment on agent fees
The fees are quite reasonable for London, and competitive against a number of their peer group.
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“After a long process of searching, not only did I ......”

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Apr 20,2016
Minithumbup
By: 'Hasani'
Apr 20,2016
1 people found
this helpful
After a long process of searching, not only did I find a Flat that was everything my Partner and I were looking for, but gave us the chance to meet the INCREDIBLE Vanessa Spencer. Vanessa was always there to answer any questions I had which ...
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“Vanessa was an absolutely STAR from the word go! She ......”

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Apr 19,2016
Minithumbup
By: 'Bradley'
Apr 19,2016
1 people found
this helpful
Vanessa was an absolutely STAR from the word go! She was extremely helpful in all matters and was always (and I mean always) there to answer any questions via email or call. The overall experience throughout the letting process was amazing! Thank you so much ...
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“The stresses of finding a new home are always tiresome ......”

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Apr 19,2016
Minithumbup
By: 'Rachel'
Apr 19,2016
1 people found
this helpful
The stresses of finding a new home are always tiresome however Vanessa made the whole process delightful! Very supportive and reassuring. We were in great hands from start to finish and I cannot thank her enough for being a wonderful agent to help us through ...
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Comment on agent fees
Very reasonable
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“Great and efficient service. I used Conran when I bought ......”

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Apr 12,2016
Minithumbup
Tamer
By: 'Charles'
Apr 12,2016
0 people found
this helpful
Great and efficient service. I used Conran when I bought the Property in 2003 and when I sold in 2016...
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Comment on agent fees
Good
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“It was the first time when we're renting and I ......”

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Apr 07,2016
Minithumbup
Debbie
Rob
By: 'Ion,Claudiu'
Apr 07,2016
1 people found
this helpful
It was the first time when we're renting and I wanted to thanks Rob&Debbie for their support, being so helpful and sorted things out so fast. Thank you guys for all the wonderful job you've done. Best regards...
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“Everything was perfect. It was the first Time for me ......”

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Apr 04,2016
Minithumbup
By: 'Peter'
Apr 04,2016
0 people found
this helpful
Everything was perfect. It was the first Time for me to rent a house and they was very helpfuly all the Time. If i could give 6 start,i give it to them:)...
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Comment on agent fees
Good
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“Rob was always polite, professional and cooperative when dealing with ......”

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Apr 04,2016
Minithumbup
By: 'Cathy'
Apr 04,2016
0 people found
this helpful
Rob was always polite, professional and cooperative when dealing with our house purchase. He let us know what was happening each step of the way to completion...
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Comment on agent fees
Always a bit of a shock
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“We have had a completely brilliant experience with the whole ......”

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Mar 31,2016
Minithumbup
Tamer
By: 'M'
Mar 31,2016
0 people found
this helpful
We have had a completely brilliant experience with the whole team at Conran. Tamer was very professional in his initial appraisal and stood out for this reason. Nicky was our superstar throughout the course of our sale. She was completely on the ball and an ...
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Comment on agent fees
The fees were very reasonable.
Was this helpful? Yes

“I would like to recommend Conran Estates service.I was ......”

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Mar 28,2016
Minithumbup
Debbie
By: 'Rafal'
Mar 28,2016
1 people found
this helpful
I would like to recommend Conran Estates service. I was dealing with Debbie Lewis among others. She was very helpful, honest and pleasant. Thanks to them I've found nice and cosy place to live. Thank You very much....
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Comment on agent fees
good
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“We bought a flat through Conran Estates and they have ......”

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Mar 16,2016
Minithumbup
Hayden
By: 'Sebastian'
Mar 16,2016
0 people found
this helpful
We bought a flat through Conran Estates and they have surpassed all our expectations. Being first time buyers we had lots of doubts and queries regarding the process and Hayden, Nicky and Faith have always been very quick and honest when answering. At times when ...
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Comment on agent fees
No fees as we were on the buy side.
Was this helpful? Yes

“Michael came and photographed and listed the flat at very ......”

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Mar 12,2016
Minithumbup
Michael
By: 'Mark'
Mar 12,2016
0 people found
this helpful
Michael came and photographed and listed the flat at very short notice - he brought a wealth of knowledge and helped arrange the flat in the best possible way. Rob has been an absolute rock throughout a very long drawn out process, due to elements ...
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Comment on agent fees
Worth every penny!
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“Both Debbie and Faith where incredibly helpful it helping me ......”

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Mar 12,2016
Minithumbup
Debbie
By: 'D.'
Mar 12,2016
0 people found
this helpful
Both Debbie and Faith where incredibly helpful it helping me and my flat mate find a new place to live in an incredibly short time frame. Since our move in they have been helpful with any issues we've had and have always given us service ...
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Comment on agent fees
Good
Was this helpful? Yes

“Georgina has been really helpful. I have (and am still ......”

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Mar 09,2016
Minithumbup
Georgina
By: 'Satisfied'
Mar 09,2016
0 people found
this helpful
Georgina has been really helpful. I have (and am still having) small snagging issues with my flat and she has tried to be as prompt as possible to get these sorted....
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Comment on agent fees
Good
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“Rob was very helpful and informative throughout the whole process ......”

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Feb 29,2016
Minithumbup
By: 'ATucker'
Feb 29,2016
0 people found
this helpful
Rob was very helpful and informative throughout the whole process my house mates and I were a little worried that we would not make our move in date due the landlord being on holiday, Rob made sure he advised us on what the best steps ...
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Comment on agent fees
agent fees are reasonable
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“I was very satisfied with the level of service received ......”

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Feb 26,2016
Minithumbup
By: 'Erika'
Feb 26,2016
0 people found
this helpful
I was very satisfied with the level of service received form Conran Estates especially by Erika Dunley. Erika dealt with my queries promptly which helped to speed up the process of buying my property. Thank you....
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Comment on agent fees
N/A
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“Both Rob and Erika were fantastic throughout the sale and ......”

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Feb 22,2016
Minithumbup
By: 'DAVID'
Feb 22,2016
0 people found
this helpful
Both Rob and Erika were fantastic throughout the sale and purchase process, keeping us up to date along the way and also acting professionally and diplomatically through the various negotiations....
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Comment on agent fees
Good
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“Both of these agents were extremely friendly and helpful throughout ......”

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Feb 22,2016
Minithumbup
Debbie
By: 'JB'
Feb 22,2016
1 people found
this helpful
Both of these agents were extremely friendly and helpful throughout the process. We had a really tight time frame in terms of moving into the property, but this was handled professionally and speedily by all involved. A very good Estate Agents....
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“Many Thanks to Georgina for her swift and pro active ......”

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Feb 19,2016
Minithumbup
Georgina
By: 'Michael'
Feb 19,2016
0 people found
this helpful
Many Thanks to Georgina for her swift and pro active service. Her problem solving skills helped us obtain a replacement fridge/freezer in our rented property within the week. Its very much appreaciated....
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Comment on agent fees
n/a
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“I highly recommend Erika and the staff at the Charlton ......”

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Feb 07,2016
Minithumbup
Michael
By: 'Martin'
Feb 07,2016
0 people found
this helpful
I highly recommend Erika and the staff at the Charlton branch. I was originally with Yourmove for approximately six months and found the staff very unprofessional as there was no feed back and I had to chase them to get any information. From day one ...
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Comment on agent fees
the fees are very good and fair
Was this helpful? Yes
By: Simon Hughes
Feb 07, 2016
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You are more than welcome Martin and thank you for your business. I wish you happiness in your new home ...

Tenant Fees

We DO NOT charge fees to tenants moving into our properties.

Our landlords require a one-off security deposit which is normally an amount of 5-weeks rent and this gets secured in one of the government recommended schemes for security purposes and upon vacating the property this is refunded, so long as the property is handed back in the condition it is found in (you will be advised on the exact protection scheme when you move in).

Fees that CAN BE charged are:

Variation of Contract:

£50 (including VAT) per agreed variation at the tenant’s request to include the cost of the preparation and execution of new documentation.
£50 (including VAT) per agreed variation at the tenant’s request to keep a pet at the property.
Reasonable Charges for Breach of Contract:

Unauthorised late payment of rent after 14 days: 3% above Bank of England base rate.
£50 (including VAT) per agreed replacement tenant at the tenant’s request to include the cos of Right to Rent checks, deposit registration and the preparation and execution of new legal documents.
Reasonable charges for lost keys or security fobs.
Reasonable charges for de-fleaing a property as a result of tenants having pets.
Reasonable charges for gardening or grounds maintenance.
Early Termination

If the tenant wishes to leave the contract early and there is no brea clause, the tenant shall pay the rent until the start date of any replacement tenancy together with the landlord’s re-letting costs (in accordance with our published landlord letting fees); such costs to be no more that the maximum amount of rent outstanding on the tenancy.
Ask us about our FlatFair scheme should you not have or not want to pay the full 5-week deposit.

We are members of The Property Ombudsman (TPO) and Propertymark for our client money protection (CMP) scheme
Last updated at 18/07/2019, 5:30 PM by Kelly Powell
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:23 AM 23/10/2019 by allAgents

Awards won by Conran

Regional Awards won by Conran

Individual Branch Awards

London, SE10

London, SE12

London, SE4

Charlton, SE7



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