Connells
3.6/5, 1767 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1767
4th Sep 2024
reviewed by 'Cameron'
“Great experience renting a property through Connells. They were super attentive and helped us settle an agreement incredibly quickly....”
28th Aug 2024
reviewed by 'Megan Le-poidevin'
“My partner and i are first tim buyers, we found Demitri and that has to be the best decision ever ......”
23rd Aug 2024
reviewed by 'Becky Jane Mumford'
“Kyran and his team were very helpful. They kept us updated regularly and helped us every step of the way ......”
23rd Aug 2024
reviewed by 'A. Rogers'
“The feedback, booking of viewings and admin have been very poor, never expected them to magic up potential buyers but ......”
19th Aug 2024
reviewed by 'Emma'
“Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior ......”
5th Aug 2024
reviewed by 'McGennity'
“Fantastic team at Hitchin Connells.Always ready to go the extra mile to ensure good customer service/satisfaction. Many unforeseen ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
276 63 250 155 360 87 156 50 112 258
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Negative experience from start to finish. I c......”

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Oct 30,2022
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Toni
By: 'Michael'
Oct 30,2022
1 people found
this helpful
Negative experience from start to finish. I called many times to constructively solve the issues without conflict. Worked with Toni who never called back or replied to emails and because of her lack of communication I was left homeless for a week due to an ...
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“Great service received from Mari Metrama...”

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Oct 24,2022
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Mari
By: 'Elizabeth Brown'
Oct 24,2022
0 people found
this helpful
Great service received from Mari Metrama in dealing with my rental property. Very quick to respond and extremely helpful in solving all problems. Thank you Mari....
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“A very good team...”

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Oct 20,2022
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By: 'Guy'
Oct 20,2022
0 people found
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A good team very proactive throughout the sales process, not just finding a purchaser but working hard with the solicitors to get the whole deal over the line. A pleasure to work with....
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“Thank you Lucy...”

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Oct 18,2022
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lucy
By: 'Marta'
Oct 18,2022
0 people found
this helpful
We finally did it!! We would like to thank Lucy as she has been really helpful and understanding to us. Our buying process has been quite long and we have faced so many difficulties with the solicitors. However, Lucy was always there for us. She ...
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“Excellent customer service from Jess & Andrew......”

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Oct 18,2022
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Jessica
By: 'Mr Watts'
Oct 18,2022
0 people found
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Excellent customer service from Jess & Andrew on the lettings team. Very fast in finding me the property I was looking for. Great communication and patience....
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“Brilliant service over a number of years....”

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Oct 14,2022
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Kris
By: 'Ms K W'
Oct 14,2022
0 people found
this helpful
Connells have been letting my properties for the last few years. I find the team quick to respond, helpful and efficient. I have rarely had more than a couple of days between tenancies unless I requested time to decorate before a new tenancy began. My ...
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“Once again at the 11th hour Anthony Callega f......”

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Sep 30,2022
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Anthony
By: 'Naveen'
Sep 30,2022
0 people found
this helpful
Once again at the 11th hour Anthony Callega from the mortage team went beyond his call for duty to work to secure us a mortage just as the banking crisis broke a few days ago. I know he was stressed but he remained professional and ...
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“They never pick up the phone. Most of the tim......”

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Sep 27,2022
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By: 'Jagdish'
Sep 27,2022
1 people found
this helpful
They never pick up the phone. Most of the time it goes to answer machine. If people are going to make an offer or want to ask something, I think they will give up. They need more staff...
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“Do not sell with these...”

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Sep 20,2022
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By: 'Nigel'
Sep 20,2022
0 people found
this helpful
If there was a -0 or less sold my house 2 times both fell through green and co sold it as needed it gone as connells great barr had waisted 5 months 1 year on connells solicitors are now takeing me to court for there fee 2400 due to ...
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“Awful!! Unprofessional, untruthful, unreliabl......”

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Sep 16,2022
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By: 'Katrina'
Sep 16,2022
0 people found
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Awful!! Unprofessional, untruthful, unreliable. Discloses personal information. Avoid telling you your in a six month contract. Avoid at all costs!!!...
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“Total lack of communication would not let fro......”

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Aug 25,2022
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By: 'Jacqueline'
Aug 25,2022
1 people found
this helpful
Total lack of communication would not let from these! Is it so hard to make a phone call couldn't tell us we were not successful in the let we viewed had to find out with the picture plastered with let agreed...
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“*UPDATED. Our agent called us to apologise about what had ......”

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Aug 18,2022
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By: 'leonora'
Aug 18,2022
0 people found
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*UPDATED. Our agent called us to apologise about what had happened and we really appreciated this. She also offered to give us another viewing before we move in* Beyond bad. Had our first viewing of our flat we brought off plan and the estate agent ...
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“Buyers beware!! Connels is full of con men an......”

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Aug 14,2022
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Brigid
By: 'Yasmin'
Aug 14,2022
0 people found
this helpful
Buyers beware!! Connels is full of con men and women. They will take your money and deliver absolutely nothing! A big waste of time. I would give them absolutely zero stars but I have to click one to write my review! I spent a lot ...
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“Recent Purchase...”

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Aug 13,2022
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Tegan
By: 'Bev'
Aug 13,2022
0 people found
this helpful
We have recently purchased a property through Connells in Canterbury. The process seemed to take a fairly long time but towards the end, we had the pleasure of meeting Tegan Shilito. Tegan is relatively new to the profession but she did Connells proud. She was ...
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“Absolutly never again over a month after vaca......”

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Aug 08,2022
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Joe
By: 'Very anniyed'
Aug 08,2022
2 people found
this helpful
Absolutly never again over a month after vacating and making an agreement with landlord we are still getting yhe run around for my bond JOE RILEY is an absolute idiot to deal with and if was my employee would be gone in a heart beat...
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“DisappointedDid not get the kind of service ......”

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Jul 30,2022
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By: 'Jones'
Jul 30,2022
0 people found
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Disappointed Did not get the kind of service or experience a we had hoped for from a large high street name agent...
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“Would not recommend...”

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Jul 28,2022
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By: 'SJ Beddington'
Jul 28,2022
0 people found
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A month after having someone round for a valuation - we have had nothing in writing. Two local estate agents who came the following day emailed us back within hours and the valuations from both were much more professional and thorough. We have chased Connells ...
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“Connells are very professional and organised.......”

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Jul 27,2022
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Shane
By: 'J Frost'
Jul 27,2022
0 people found
this helpful
Connells are very professional and organised. Someone is always available to help when you need to contact the office. Shane helped me arrange a mortgage very swiftly and Tracey was very friendly and knowledgeable when showing me around the property. I wouldn’t hesitate to ...
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“Absolutely DISCUSTING vile rudeness and gener......”

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Jul 27,2022
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Carol
By: 'Foxtrot'
Jul 27,2022
0 people found
this helpful
Absolutely DISCUSTING vile rudeness and general unprofessional behaviour from Emily right from the start unhelpful giving looks and never called back when she was suppose to . Showing general disinterest in my documentation. Absolutely vile she was . Carol and Sam both rude . This harborne connells never ...
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“Excellent service would not hesitate to recommend...”

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Jul 26,2022
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Jade,
By: 'Tanya'
Jul 26,2022
0 people found
this helpful
All the staff at Connells couldn't have been more kind and helpful throughout the process, from the valuation of the property to the completion of the sale. They kept us up to date with the progress of the sale of our mums house and well ...
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“I couldn't be happier with the guys at Connel......”

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Jul 18,2022
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By: 'Gemma'
Jul 18,2022
0 people found
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I couldn't be happier with the guys at Connells Eastleigh! Communication was brilliant sold my property in less than a week and extremely helpful!...
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“Great Service...”

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Jul 13,2022
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By: 'SarahM'
Jul 13,2022
0 people found
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The staff have been so easy to deal with while we went through the process of renting out our property. Always quick to contact and if a particular member of the team wasn't available to speak with someone always helped us with any queries or ...
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“very unsatisfied customer...”

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Jul 13,2022
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By: '😡😡😡😡'
Jul 13,2022
0 people found
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Oh dear oh dear.. What a shambles this lot are(Bedford Branch) * Got property Description wrong Got dates wrong Did not call when they said they would Arranged viewings with buyers and then sent txt & emails to say that, no calls to vendor first to ...
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“Pants...”

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Jul 09,2022
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By: 'Paul'
Jul 09,2022
1 people found
this helpful
Rubbish for selling. I'm a buyer looking to get a new place and they will not take viewings unless you see their mortgage advisor first. Their hard sell is that having an appointment with them will put me in a good position, basically implied they ...
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“Frustrating...”

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Jul 02,2022
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By: 'Catherine Jones'
Jul 02,2022
0 people found
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Currently in the process of selling with Connells. Accepted an offer on 16th March with a first-time buyer ("it'll be much simpler, quicker, etc etc") We weren't informed that the buyers bank had taken TWO MONTHS to send back their survey results - then had ...
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“Connells were quick and efficient and made th......”

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Jun 30,2022
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By: 'Catts'
Jun 30,2022
0 people found
this helpful
Connells were quick and efficient and made the process of getting a tenant and getting them in straightforward. Useful tenant-find service....
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“Absolutely shocking...”

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Jun 28,2022
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By: 'Jason'
Jun 28,2022
2 people found
this helpful
Absolutely shocking customer service. Firstly, trying to get someone to answer the telephone at Connells, Wednesbury is a mammoth task. I recently saw a property for sale with the Wednesbury branch on Rightmove, so called them Twice through the Rightmove number but no one answered. ...
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“Incredibly impressive customer service...”

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Jun 23,2022
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Petra
By: 'Ryan Morrison'
Jun 23,2022
0 people found
this helpful
We had a complex rental arrangement and Sophie and the rental team were incredibly helpful with exceptional levels of service. They provided regular feedback and information at every step of the journey....
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“Cannot fault the service at all. Georgia is f......”

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Jun 18,2022
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Georgia
By: 'Shelley'
Jun 18,2022
0 people found
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Cannot fault the service at all. Georgia is fantastic, from the start so helpful and made me feel at ease and confident with the process....
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“This company is an utter shambles , as soon a......”

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Jun 18,2022
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By: 'Jeff'
Jun 18,2022
0 people found
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This company is an utter shambles , as soon as they get your details the spam is relentless. Make appointments and cancel or change at the last minute. Avoid at all costs ....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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