Connells
3.6/5, 1786 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1786
18th Dec 2024
reviewed by 'Amy'
“James and Sam have been fantastic, really enthusiastic and great for getting 12 viewings booked in just three days. Both were ......”
17th Dec 2024
reviewed by 'Olivia Walker'
“Amazing service. James was so helpful throughout our property search’s, we are first time buyers so the process can ......”
11th Dec 2024
reviewed by 'Anicet'
“CONNELLS ABINGDONWorst estates agency ever and poorly behaved managing. DO NOT TRUST, either for selling or buying a property.I ......”
11th Dec 2024
reviewed by 'Rizwan'
“Dan Flowers has been incredibly helpful in securing a great mortgage for me. His expertise and dedication were evident throughout ......”
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 64 251 156 363 87 161 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Rude. Told me immediately that I needed to see their ......”

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Oct 15,2010
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By: 'mjones101'
Oct 15,2010
7 people found
this helpful
Rude. Told me immediately that I needed to see their mortgage advisor before they would accept an offer despite already having arranged a mortgage with my current bank. Arranging a viewing was then almost immpossible. Did not return calls or email....
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By: AvoidConnellsinOxford
Oct 27, 2012
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The same happened to me with CONnells. Although I had a mortgage in place they tried to force me to take out one with their mortgage (in-house) 'advisor' who lied and said that the seller would only sell if I took out the in-house mortgage advisor's mortgage! Which is illegal. The manager was very aggressive and very rude. ...

“They let the flat out without inspection - so when ......”

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Oct 01,2010
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By: 'nesburrito'
Oct 01,2010
3 people found
this helpful
They let the flat out without inspection - so when I got the keys the place was absolutely filthy, carpet stained black, with cigarette smoke still nearly visible in the air (it's a non-smoking flat). Appliances were not in working order, with the immersion heater ...
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“Salesman (I wouldn't dignify him by calling him an agent) ......”

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Sep 30,2010
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By: 'drd'
Sep 30,2010
5 people found
this helpful
Salesman (I wouldn't dignify him by calling him an agent) came to us telling us everything we wanted to hear. 2 viewings in 9 months and now I'm facing a further ...
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By: Phil
Nov 13, 2010
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Have had totally the same experience. Two viewings in nearly six months. Would avoid at all costs. ...

“Recently sold house thru connells. Found them to be really ......”

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Sep 01,2010
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By: 'lakey'
Sep 01,2010
0 people found
this helpful
Recently sold house thru connells. Found them to be really helpful with good feedback. Accepted an offer within two weeks of house being on the market, and found the service they provided to be excellent....
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“[[EDIT ORIGINAL START]]I spent nearly...”

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Aug 27,2010
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By: 'Amelia'
Aug 27,2010
1 people found
this helpful
[[EDIT ORIGINAL START]] I spent nearly...
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By: lyen12
Sep 15, 2010
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Hi, I'm currently in the same situation with Connells in Luton. My calls are seldom returned and I've also paid 15% deposit for a flat. The agreed date of contract exchange is on 6th of Aug, but it has been delayed without committing us with an alternative date. Every week when I called, a lady called Brigid will say 1 more week. Did you file a complaint? ...

“Do not use Connells in Croydon!! They never call you ......”

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Aug 26,2010
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By: 'Croydon_resident'
Aug 26,2010
5 people found
this helpful
Do not use Connells in Croydon!! They never call you back when you call them, which leads me to believe they didn't bother to call potential customers. During my 20 week contract I had around 5 viewings. They talked about supplying HIPs inhouse which I agree to, ...
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“What can I say.... Do not use them! My recently ......”

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Aug 20,2010
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By: 'haze'
Aug 20,2010
6 people found
this helpful
What can I say.... Do not use them! My recently widowed mother is having the worst time selling her house through them. She basically found a buyer herself through a work aquaintance just before the 20 week contract end but because the buyers had rang Connells ...
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“Had an outstanding service from Connells. Had alot of viewings, ......”

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Aug 20,2010
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By: 'Mr'
Aug 20,2010
1 people found
this helpful
Had an outstanding service from Connells. Had alot of viewings, the staff were helpful and friendly and advised me all the way. Got feedback on every viewing the very next day. The staff ensured the people who purchased my house saw their mortgage advisor- which ...
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“Feedback was kept to a minimum of a rightmove activity ......”

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Aug 16,2010
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By: 'a113'
Aug 16,2010
3 people found
this helpful
Feedback was kept to a minimum of a rightmove activity report every 2 weeks, with a covering letter stating that their employees were too busy to make telephone updates. Then when I came to the end of the contracted period, I was hit with a ...
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By: Sparkle
Mar 25, 2011
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We had exactly the same problem. We stayed with them for a whole year and had no more than 5 viewing the entire time. During thie time they lost us 1 of those veiwings by not being able to get into the front door even though it is the easiest door in the world to open and then gave our house keys to another customer by accident! We recently decided not to renew our contract with them and they are trying to get us to pay the remainder of the HIP pack (we had a deal where we only had to pay ...

“I do not rate Connells for a Survey at all. ......”

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Aug 10,2010
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By: 'AnnV'
Aug 10,2010
4 people found
this helpful
I do not rate Connells for a Survey at all. They are extremely poor with their detail, especially when we paid ...
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“Excellent service, kept me updated at all times. Always friendly ......”

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Jun 20,2010
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By: 'Pen22'
Jun 20,2010
0 people found
this helpful
Excellent service, kept me updated at all times. Always friendly and professional. Would recommend using Connells Plympton. ...
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By: armygolf
Jul 08, 2010
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Mmm! Someone from Connells Plymton I suspect has posted this review. Not very subtle. ...

“What an awful service! Extremely limited feedback, no urgency to ......”

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Jun 19,2010
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By: 'Don't'
Jun 19,2010
3 people found
this helpful
What an awful service! Extremely limited feedback, no urgency to get viewings and a total rip - off with the HIPS - how can they get away with charging over ...
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“Called on 2 occassions to arrange viewings and they have never ......”

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Jun 03,2010
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By: 'Helen'
Jun 03,2010
4 people found
this helpful
Called on 2 occassions to arrange viewings and they have never got back to me - obviously do not care about selling houses....
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“Extremely poor service. Would advise against using this agent. Received ......”

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May 21,2010
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By: 'Sitra123'
May 21,2010
2 people found
this helpful
Extremely poor service. Would advise against using this agent. Received bad information on HIP and withdrawal fee. Staff did not appear to be very competent, lots of errors on property details, poor no. of viewings, constantly had to chase them up for updates. It seemed ...
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By: travel1
Feb 02, 2011
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You cannot blame the agents if there is a legal problem with the property you are buying. This usually comes up when the sale is proceeding and is not usually known. The same goes if people are in a chain and something goes wrong. The agent cannot be blamed for this as they normally do get the blame. The agents job is to sell the house not do the legal work. yes they can chase the legal work but cannot be held responsible if something goes wrong. Hopefully now you have moved you will be enjo ...

“Rang to view flat. Told me she was with clients ......”

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May 11,2010
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By: 'morris'
May 11,2010
3 people found
this helpful
Rang to view flat. Told me she was with clients and would call me back. Next day I call again and spoke with man who told me the same thing. Three calls and I stopped calling, found the same flat with different agent and viewed ...
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“The Connells agent mislead me too. She said I would ......”

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Apr 17,2010
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By: 'NMParty'
Apr 17,2010
4 people found
this helpful
The Connells agent mislead me too. She said I would only pay a withdrawal fee if I changed my mind in the first few weeks of marketing. 20 weeks later at the end of the agreement and after paying the withdrawal fee for their HIP arrangement , ...
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“They valued our property, put it on the market offered ......”

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Mar 25,2010
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By: 'M'
Mar 25,2010
4 people found
this helpful
They valued our property, put it on the market offered a FREE hips.Then after 6 weeks TOLD us to lower by ...
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By: dawn
Jan 17, 2011
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We have exactly the same problem, we have been through the ombudsman, but they found in their favour and are now faced with paying for a hips, plus admin fee within 7 days or they will take us to court, worst experience ever, and they overvalued to get our house, with no mention of when you leave which most people do you will have to pay the hips price, also they are the only agents to charge an upfront fee so we felt we would get something for that, big mistake, big expensive mistake. ...

“I wish I had known about this website a few ......”

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Mar 16,2010
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By: 'S'
Mar 16,2010
3 people found
this helpful
I wish I had known about this website a few years go. I got collard for the HIPS payment even though I was told I wouldn't have to pay it if I took our house off the market. After a few months we had had ...
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By: Camers
Jun 29, 2010
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Please let me know if you had to pay for the HIP - we're in the same boat, says we have to pay within 14 days or they'll start charging interest... ...

“We had problems buying from them 4 years ago (losing keys ......”

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Mar 08,2010
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By: 'Reviewer'
Mar 08,2010
4 people found
this helpful
We had problems buying from them 4 years ago (losing keys and destroying them without permission), and they're still the same. They will push their mortgage advisers on you for all they can - even to the point of telling you that to have an offer ...
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“We were mislead by the sales team (shall I name ......”

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Feb 19,2010
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By: 'warwickshire'
Feb 19,2010
4 people found
this helpful
We were mislead by the sales team (shall I name her?). She read us the T&C, missed out the payment bits should we withdraw. We got stuffed for full HIP payment plus withdrawel fee, even though we were told the HIP was only ...
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“I have sold many houses over the years and I ......”

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Feb 17,2010
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By: 'Great'
Feb 17,2010
0 people found
this helpful
I have sold many houses over the years and I would class myself very experienced in property. This estate agent worked there socks off for us, they sold our house in Featherstone within 2 days and we bought one off them too! We did our mortgage ...
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By: Ash2108
Mar 04, 2010
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Is the reason you have sold so many houses and think that Connells are Great is because you work there? If I 'Go into their office and judge for yourselves' will i meet you? Connells are useless the only way they make money are by issuing fees to cancel the sale of your house because they cant sell it in the 1st place!!! ...

“We had previously been on the market with Fox & Sons, ......”

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Feb 01,2010
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By: 'The'
Feb 01,2010
5 people found
this helpful
We had previously been on the market with Fox & Sons, but after my brother received a call from Connells saying they had many people looking for a property like ours we went on the market with them. I beleive they grossly overvalued our property in ...
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“Awful. First, I waited three weeks before they marketed my ......”

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Jan 11,2010
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By: 'Royston'
Jan 11,2010
5 people found
this helpful
Awful. First, I waited three weeks before they marketed my property because they 'lost' my photos. After 'accidentally' taking my property off the market three weeks later instead of another one on my road, they sent me an invoice for the withdrawal fee. After assuring ...
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“They do not live up to the customer service promise. ......”

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Jan 06,2010
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By: 'Newsworthy'
Jan 06,2010
4 people found
this helpful
They do not live up to the customer service promise. They trap you with a withdrawal fee, even if you fire them at the end of the agreed period. The fixed fee pricing is extortionate, especially for lower-end property. The HIP cost me ...
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“Lack of contact. Given a valuation then bullied into accepting ......”

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Dec 29,2009
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By: 'JOJO'
Dec 29,2009
4 people found
this helpful
Lack of contact. Given a valuation then bullied into accepting a low offer. Did not sell because there is not a property I could afford, I was told that my ouse needed ...
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“If someone offered me a ...”

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Dec 11,2009
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By: 'chris'
Dec 11,2009
3 people found
this helpful
If someone offered me a ...
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“Dreadful outfit who only add to the stereotypical view of ......”

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Nov 06,2009
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By: 'dank'
Nov 06,2009
3 people found
this helpful
Dreadful outfit who only add to the stereotypical view of an estate agent being only interested in money, rather than the service they give to their clients. Advertise properties without the required marketable-HIP, make it incredibly difficult to view the report and only seem to ...
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“Sold house for deceased father in law through Connells in ......”

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Oct 01,2009
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By: 'RogerTheEngineer'
Oct 01,2009
3 people found
this helpful
Sold house for deceased father in law through Connells in devon... it took a while but we got there eventually. Thought we'd use them again in Bucks now that WE wanna move (on the basis of "it's the devil that you know" as they all ...
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By: thomasmummy
Dec 29, 2009
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Roger, I wonder are they charging you to withdraw after your contact has ended? ...

“Honestly...nothing queer as folk, everyone has demands and estate ......”

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Sep 30,2009
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By: 'st.'
Sep 30,2009
0 people found
this helpful
Honestly...nothing queer as folk, everyone has demands and estate agents are prime targets. Hard working and very commited bunch Connells. Give them a chance and empathise with the task....
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By: AvoidConnellsinOxford
Oct 27, 2012
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Well done CONnells for writing a glowing review about yourselves. It was truely awful to deal with these mortgage-pushers. ...

“In August 2008 I had mortgage advice from Connells of St. ......”

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Sep 29,2009
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By: 'hillbilly'
Sep 29,2009
4 people found
this helpful
In August 2008 I had mortgage advice from Connells of St. Neots (CAMBS). However no record of this was available. I then viewed a reposessed property on sale with them and November I placed an offer on this property which was accepted, after again seeing one ...
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By: smurf
Nov 11, 2009
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I have recently dealt with Connells in St Neots as a first time buyer, Never again! I particularly found their hard sell approach on mortgages products and services very annoying and a real turn off to use them at all. I have thankfully found another property with another estate agent which I am pursuing : ) ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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