Connells
3.6/5, 1786 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1786
18th Dec 2024
reviewed by 'Amy'
“James and Sam have been fantastic, really enthusiastic and great for getting 12 viewings booked in just three days. Both were ......”
17th Dec 2024
reviewed by 'Olivia Walker'
“Amazing service. James was so helpful throughout our property search’s, we are first time buyers so the process can ......”
11th Dec 2024
reviewed by 'Anicet'
“CONNELLS ABINGDONWorst estates agency ever and poorly behaved managing. DO NOT TRUST, either for selling or buying a property.I ......”
11th Dec 2024
reviewed by 'Rizwan'
“Dan Flowers has been incredibly helpful in securing a great mortgage for me. His expertise and dedication were evident throughout ......”
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 64 251 156 363 87 161 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Connells Crawley ƒÂ¢¢â€šÂ¬¢â‚¬Å“ Connells mortgage or no sale! Extreme Lying I ......”

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May 19,2013
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By: 'Bektin'
May 19,2013
7 people found
this helpful
Connells Crawley ƒÂ¢¢â€šÂ¬¢â‚¬Å“ Connells mortgage or no sale! Extreme Lying I just want to share my shocking experience with the estate agents Connells Crawley branch. Basically, myself and my husband viewed a property and put in an offer of the asking price. We were told by ...
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What agent could do to change your mind?
They should not have lied to us or blocked our purchase
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By: clarebrasschick
Apr 01, 2014
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I have had exactly the same problem with Connells in Eastleigh. Didn't want their mortgage advice and low and behold after speaking with a seller who was desperate to sell I put the first offer in for the full asking price. Connells then fobbed me off for 3 days saying that as it was a Shared Ownership property they had to have agreement from the housing association before my offer could be accepted. What a load of rubbish - I rang the housing association who confirmed they do not get involve ...

“Connells are worse than useless, they actually cost me money! ......”

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Apr 30,2013
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By: 'Kifberto'
Apr 30,2013
6 people found
this helpful
Connells are worse than useless, they actually cost me money! Connells are great at talking the talk when you 1st see them but useless when it comes to actually letting out your property. They found us a tenant after a week. Check were done at ...
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What agent could do to change your mind?
shown more suitable prospects around. Made background checks earlier and not destroyed my property
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By: Pj
Apr 24, 2014
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This seems odd as we do not do rentals from this branch! ...

“Brilliant. Got me a great price and told me to ......”

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Apr 30,2013
Minithumbup
By: 'Garagerick'
Apr 30,2013
0 people found
this helpful
Brilliant. Got me a great price and told me to decline offers (which i would h ave accepted) because they believed they coul get me more. Very professional. Sold and bought 3 houses through Connells and always had great service. Highly recommend!...
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“We chose full management at 10% plus VAT. What did they ......”

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Mar 24,2013
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By: 'Vectra'
Mar 24,2013
8 people found
this helpful
We chose full management at 10% plus VAT. What did they do? Lied about electric test report then told me I was mistaken about what they had told me. Lied about status of gas report which resulted in last minute checks being required before tenant moved ...
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What agent could do to change your mind?
They need to employ experienced people rather than what appears to be the cheapest available.
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“I wouldn't use this firm again for several reasons. My ......”

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Mar 16,2013
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By: 'Matt'
Mar 16,2013
6 people found
this helpful
I wouldn't use this firm again for several reasons. My main reason for dissatisfaction was their approach to getting me to sign their sales contract, which was basically not to highlight some of the main clauses and left it for me to find out whilst ...
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What agent could do to change your mind?
To be up front and honest about the contract - taking the time to explain the clauses and the associated costs. Use more experienced staff to show properties.
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“All staff at this branch were most helpful - sold ......”

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Mar 05,2013
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By: 'Barbara'
Mar 05,2013
1 people found
this helpful
All staff at this branch were most helpful - sold our property in 3 weeks to the day and from 4 viewings, 3 made offers and we accepted the asking price offer. We were advised at every development and would have no hesitation in recommending Connells. Our only ...
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“We unfortunately signed up with Connells to sell our property ......”

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Mar 03,2013
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By: 'Useless'
Mar 03,2013
8 people found
this helpful
We unfortunately signed up with Connells to sell our property and then spent the next few months wishing that the ground might swallow us, or them - whichever would be the quickest way of ridding us of them. I could rant for a very, very ...
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What agent could do to change your mind?
The job they're paid to do.
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“We found the photos taken of our property very poor, ......”

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Feb 28,2013
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By: 'San'
Feb 28,2013
3 people found
this helpful
We found the photos taken of our property very poor, had to get them taken for a second time and on many occasions re-clarify the details on council tax, service and ground rent. They didn't do many of the viewings and we had to push ...
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What agent could do to change your mind?
Supplied accurate information to potential buyers about the property running costs, that were supplied many times, take more care to detail on the photos of the property, taken more if the viewings and booked them properly.
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“Agent was apathetic and not interested. Always wanted me to ......”

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Feb 26,2013
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By: 'Newbold'
Feb 26,2013
5 people found
this helpful
Agent was apathetic and not interested. Always wanted me to do the viewings. I always had to chase for feedback 5-6 times. Still waiting to here back from the girl at the office via my last viewing although she promised to my face would call ...
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What agent could do to change your mind?
ON the whole they could have just done their job properly and actually be bothered. Train their staff . Give feedback - not expect the client to chase.
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“I have used Connells when selling previous properties and have ......”

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Jan 23,2013
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Martyn
By: 'Katie'
Jan 23,2013
3 people found
this helpful
I have used Connells when selling previous properties and have found them to be the most pro-active, interested, professional and likeable team. From placing our property on to the market to the point of completion I was kept fully updated on a weekly basis and ...
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“Awful service, bryan lied left right and centre to extort ......”

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Jan 18,2013
Minithumbdown
By: 'sdalsan86'
Jan 18,2013
3 people found
this helpful
Awful service, bryan lied left right and centre to extort money, have taken it to an ombudsman but please save yourself and get a mortgage and property from a company that can be trusted....
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What agent could do to change your mind?
been a decent human with a soul.
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“The service and customer care from Walsall branch of Connells ......”

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Jan 17,2013
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By: 'Steve'
Jan 17,2013
6 people found
this helpful
The service and customer care from Walsall branch of Connells I found to be very below par. On pointing out their shortcomings didn't even offer an apology. 1) I was badly advised as to the value of the property I was selling. 2) I was mislead in ...
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By: Nicole
Mar 12, 2013
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Sounds to me that your house was overpriced. You say you we're misled on the price but in another sentence say you wanted offers over?? Every estate agent in the land wants to sell your house, that's how they make a living, the fact that this branch was still booking viewings to the end shows that yet were doing they're job correctly. On another note surely if you were selling a house with an estate agent, wouldn't you go meet the team and maybe ask them all to visit your property so they could ...

“From previous experience i was dreading buying a property, however ......”

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Jan 07,2013
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By: 'SANDRA'
Jan 07,2013
8 people found
this helpful
From previous experience i was dreading buying a property, however my experince with Connells in Cambourne from day 1 was professional and courtious. I was kept informed at all stages and was amazed that with their help, my sale from offer, was completed within 6 weeks. I ...
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“Totally unprofessional!! I am an experienced property buyer and this ......”

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Jan 06,2013
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By: 'martin'
Jan 06,2013
10 people found
this helpful
Totally unprofessional!! I am an experienced property buyer and this is the worst agents I have had the misfortune of dealing with. After signing exchange documents in my solicitors and all ready to go ( as a cash buyer I was exchanging and completing on the ...
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What agent could do to change your mind?
Got the sale through before Christmas as planned
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“Mel was extremely efficient and thoughtful throughout the purchase process. ......”

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Dec 10,2012
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By: 'Elma'
Dec 10,2012
0 people found
this helpful
Mel was extremely efficient and thoughtful throughout the purchase process. Mel applied for my mortgage and when a slight hitch occurred with the mortgagees got onto the problem straight away and resolved the issue, keeping me informed at all times. Mel has periodically both spoken ...
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“The level of incompetence is such that a colleague suggested ......”

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Dec 02,2012
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By: 'Steph'
Dec 02,2012
6 people found
this helpful
The level of incompetence is such that a colleague suggested it bordered corruption. I prefer to think one person is incompetent. The sad thing is that this company is on the panel of a number of lenders so sellers beware, your mortgage application could be ...
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“Firstly I emailed to make an appointment to see the ......”

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Nov 12,2012
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By: 'Fiona'
Nov 12,2012
6 people found
this helpful
Firstly I emailed to make an appointment to see the property and they rang me back and told me they had an open day which was for half an hour my husband attended only to wait outside for the full half an hour with over ...
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What agent could do to change your mind?
They could have turned up for a viewing that really would have helped
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“I am disgusted at the treatment I received, I was ......”

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Nov 05,2012
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By: 'Charlier'
Nov 05,2012
4 people found
this helpful
I am disgusted at the treatment I received, I was renting a High end property and was continuely ignored and misadvised . The Maintance company thought it acceptable that the burgualr alarm was going off for 62 hours, and would not send anyone to disconnect it( the ...
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“Our experience with Connells in Stopsley so far has been ......”

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Nov 04,2012
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By: 'Taylor'
Nov 04,2012
7 people found
this helpful
Our experience with Connells in Stopsley so far has been disgraceful. They don't return calls when they say they will, they send out inaccurate letters, they don't inform you about all prospective viewings. We would NEVER use them again nor would we ever recommend them. ...
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What agent could do to change your mind?
Absolutely nothing, they have done so much damage in terms of their service that they cannot undo it.
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By: William Jones
Feb 12, 2016
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We at Connells pride ourselves on our customer experience, and as such, It is disappointing to read such a review. In addition to complying with Connells already exceptionally high standards of service, we are also members of The Property Ombudsman and therefore comply with their code of practise and standards of service set out therein. Due to the lack of information provided by this individual I cannot provide a suitable response Should the complainant wish to raise an official g ...

“Incredibly helpful and accomodating before, during and after taking residence.......”

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Oct 31,2012
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By: 'A'
Oct 31,2012
0 people found
this helpful
Incredibly helpful and accomodating before, during and after taking residence. I could not recommend more highly....
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“Touchstone dont have a branch in nottingham (as the adress ......”

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Oct 30,2012
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By: 'Duncan'
Oct 30,2012
10 people found
this helpful
Touchstone dont have a branch in nottingham (as the adress states) thus making communication and response a real issue. what kind of agent does not have a branch close by? They charge extortionate "check-out fees" of £105 when you leave. This is just wrong on several ...
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What agent could do to change your mind?
Avoid extorting tenants. Respond to tenant issues and treat them like humans not just a number that pays rent. Being too obvious that all they cared about was how much money they could get from the tenant.
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“We recently purchased a house via Connells at Bedford The ......”

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Oct 26,2012
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By: '*&*'
Oct 26,2012
9 people found
this helpful
We recently purchased a house via Connells at Bedford The entire process from start to finish was a shambles We dealt with a guy names Jack Goodacre ¢â‚¬â€œ well picture Jack as a very unorganised Jack the lad ! From the initial dealings of making offers on ...
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By: professional
Sep 28, 2014
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I can confirm that the service that I received by Jack Goodacre at connells in bedford was absolutely horrendous...1 star is far too generous Jack operates with a lack of honesty, integrity & professionalism & creates a bad reputation for all other estate agency professional. ...

“I wish I had read some of the reviews about ......”

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Oct 09,2012
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By: 'MK2012'
Oct 09,2012
5 people found
this helpful
I wish I had read some of the reviews about Connells before I agreed to let them try and sell my house. While the property market is abysmal in some parts at present, I had zero viewings and zero interest in 6 weeks, despite dropping the ...
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What agent could do to change your mind?
Accepted liability for their inaction and provided a documented action plan to sell the property. Earn their money instead of relying on the Internet to do their job for them.
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By: LordTrivet
Jan 31, 2013
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Only overpriced properties do not sell. If you weren't so greedy you would have sold within weeks. Estate agents work incredibly long hours, i'm talking 8 till 6 six days a week so why would you need them to be answering their personal phones late at night or on a sunday? Think about it. ...

“I should have heeded my instincts when I took a ......”

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Sep 26,2012
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By: 'carole'
Sep 26,2012
6 people found
this helpful
I should have heeded my instincts when I took a rented flat six months ago took ages to deal with paperwork . When I terminated my contract Connells secretly showing prospective people around my flat they found my girlfriend in bed one day thats how i ...
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“I rented a property via Connells and was then allowed ......”

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Sep 16,2012
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By: 'RachelH'
Sep 16,2012
4 people found
this helpful
I rented a property via Connells and was then allowed to sign the contract before I turned up to the property to find there was no cooker, it was filthy and the things agreed to be done were not completed. This was blamed on the ...
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“Our experience with Connells in Lichfield was not a pleasant ......”

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Sep 05,2012
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By: 'Mike'
Sep 05,2012
4 people found
this helpful
Our experience with Connells in Lichfield was not a pleasant one! We eventually sold our property through them, but only after repeated phantom purchasers enabled them to retain their contract, allowing them time to search for an actual purchaser. Phone calls were seldom returned, email ...
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“I was very disappointed with our dealings with the Kingsthorpe ......”

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Aug 31,2012
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By: 'Disappointed'
Aug 31,2012
5 people found
this helpful
I was very disappointed with our dealings with the Kingsthorpe Northampton branch. I found them dishonest and as a result felt that they had wasted our time. We put in an offer in on a house we wished to purchase and they lied to us ...
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What agent could do to change your mind?
Don't lie to a prospective buyer. Ensure that all communications are given to all parties concerned. Do not place the interests of staff above vendor and buyer.
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“Wayne was amazing, I'm a first time landlady and he ......”

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Aug 30,2012
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Wayne
By: 'Nettle'
Aug 30,2012
3 people found
this helpful
Wayne was amazing, I'm a first time landlady and he explained the whole process and helped me so much. I rented my flat as I was moving overseas so I had a lot of other things on my plate, this was no problem and Wayne ...
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“Very lacklustered. Nothing they did was very professional.1 viewing in ......”

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Aug 29,2012
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By: 'bungledegg'
Aug 29,2012
5 people found
this helpful
Very lacklustered. Nothing they did was very professional. 1 viewing in a 13 months!...
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“Connells asked if I would accept an offer on my ......”

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Jul 24,2012
Minithumbdown
By: 'jlx45v'
Jul 24,2012
6 people found
this helpful
Connells asked if I would accept an offer on my property. I told them the lowest I could go to was 129500. The member of staff who took the offer from the buyer told me that he would reduce the final fee from Connells from 2900 to 2500 ...
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What agent could do to change your mind?
Connells should have given me writing the amended fee when I asked, but because they did not they have had an extra 400+vat off of me, when the agent told me that he was autherised to reduce the fee.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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