Connells
3.6/5, 1786 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1786
18th Dec 2024
reviewed by 'Amy'
“James and Sam have been fantastic, really enthusiastic and great for getting 12 viewings booked in just three days. Both were ......”
17th Dec 2024
reviewed by 'Olivia Walker'
“Amazing service. James was so helpful throughout our property search’s, we are first time buyers so the process can ......”
11th Dec 2024
reviewed by 'Anicet'
“CONNELLS ABINGDONWorst estates agency ever and poorly behaved managing. DO NOT TRUST, either for selling or buying a property.I ......”
11th Dec 2024
reviewed by 'Rizwan'
“Dan Flowers has been incredibly helpful in securing a great mortgage for me. His expertise and dedication were evident throughout ......”
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 64 251 156 363 87 161 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
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Estate agents
Letting agents
Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“very poor services with connells agents.we bought out first ......”

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Nov 21,2013
Minithumbdown
By: 'buyer'
Nov 21,2013
2 people found
this helpful
very poor services with connells agents.we bought out first home with connells and were very dissapointed in their lack of professionalism and ethics.Do Not Use them...
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“We have recently rented through Connells MK branch and have ......”

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Nov 20,2013
Minithumbdown
By: 'Sam'
Nov 20,2013
4 people found
this helpful
We have recently rented through Connells MK branch and have had a very poor experience. The communication was very poor throughout with no clear process of what should be happening when. We had to keep chasing for small things and ended going in personally to ...
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What agent could do to change your mind?
Communicate clearly Have a defined process and checklist for what shoud happen, when Respond to emails Remember information by making notes instead of asking the same question again and again Write the correct information on tenancy paperwork and check facts before providing incorrect information Instead of saying, 'I don't deal with that' after taking our money, provide a nominated point of contact in an appropriate manner and follow through to ensure service is maintained.
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“Super slow service. Took 6 weeks to fix broken parts in ......”

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Nov 19,2013
Minithumbdown
By: 'Amateurs!'
Nov 19,2013
2 people found
this helpful
Super slow service. Took 6 weeks to fix broken parts in our home after we moved in. Still we are waiting for one part to our kitchen which was promised 6 weeks ago! 8 weeks gone now. I believe they just Doesn't care their customers. Never going to ...
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What agent could do to change your mind?
If customer contacts to Touchstone the service should arrive in next few days.
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“I was very please with the service Jonathan provided when ......”

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Nov 19,2013
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Chloe
By: 'Mr'
Nov 19,2013
2 people found
this helpful
I was very please with the service Jonathan provided when giving me a valuation on my investment property that I did choose to use Connells in Christchurch to market it! After just two days of my property being on the market I had 3 offers! While ...
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“The agent's customer service is so poor and disgraceful. We ......”

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Nov 16,2013
Minithumbdown
By: 'Nagem'
Nov 16,2013
0 people found
this helpful
The agent's customer service is so poor and disgraceful. We want to view two properties. He agreed on the day but asked for the certain time so we agreed even it was not most convenient for us but wanted to be kind. What was our ...
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What agent could do to change your mind?
Change their attitude and customer service also for potential buyers.
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“Shocking service. People turned up with no appointment to view ......”

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Nov 15,2013
Minithumbdown
By: 'Anon'
Nov 15,2013
0 people found
this helpful
Shocking service. People turned up with no appointment to view the property. One agent had a telephone argument with her office in front of both me and the customers who were viewing. Avoid....
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“We viewed 151 Whalley Drive, Bletchley (July 2013) with Connells. The property ......”

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Nov 14,2013
Minithumbdown
By: 'Ann'
Nov 14,2013
1 people found
this helpful
We viewed 151 Whalley Drive, Bletchley (July 2013) with Connells. The property needed lots of work . We see the property back on the market at 384,950 now (Nov2013) but rightmove and the estate agents have not published the price they paid for it. We believe that the offer ...
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“This company are useless! Don't rent from them! you wont ......”

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Nov 14,2013
Minithumbdown
By: 'unhappy'
Nov 14,2013
4 people found
this helpful
This company are useless! Don't rent from them! you wont get anything fixed and you will not get your depoist back! Bunch of dishonest rip off merchants! Moved in to a two bed flat which we had to clean before moving in! They say in ...
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What agent could do to change your mind?
fix things quickly! return full deposits!
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“Absolutely terrible service consider the £399 fee and further referral fee ......”

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Nov 08,2013
Minithumbdown
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Ashley
By: 'Pavo'
Nov 08,2013
1 people found
this helpful
Absolutely terrible service consider the £399 fee and further referral fee they got from the mortgage company. It took them over 3 months to get a mortgage offer to me. Extremely poor communication between them and the mortgage company which resulted in me speaking directly with the ...
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What agent could do to change your mind?
The agent could have communicated better and been more organised.
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“We had found a property we wanted to buy with ......”

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Oct 31,2013
Minithumbdown
By: 'Emotionally'
Oct 31,2013
4 people found
this helpful
We had found a property we wanted to buy with Connells main office in CMK and as we hadn't yet advertised our property with anyone they offered us a discounted fee (because we were going to buy through them) to advertise it through them. So ...
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“ringing up every a week in advanced for monthly rent ......”

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Oct 28,2013
Minithumbdown
By: 'Tam'
Oct 28,2013
2 people found
this helpful
ringing up every a week in advanced for monthly rent every month very unpleasant to speak to on the phone rude and they lie all the time to get more money out off you and try to confuse you when talking to you...
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What agent could do to change your mind?
really bad took all my rent deposit for no reason they lie about all sorts just to get more money out off you dont stand for it tell them straight!!!
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“The company has no ethics whatsoever, after we paid the ......”

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Oct 27,2013
Minithumbdown
By: 'Man'
Oct 27,2013
2 people found
this helpful
The company has no ethics whatsoever, after we paid the fees to have a surveyor, we were told that they will send someone after a month, having waited for so long, we were contacted again and were told that the surveyor had an emergency, hence ...
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“Connells Estate Agents Poole Dorset. Having had the very unpleasant ......”

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Oct 21,2013
Minithumbdown
By: 'Don't'
Oct 21,2013
6 people found
this helpful
Connells Estate Agents Poole Dorset. Having had the very unpleasant experience of having to purchase a property through them I feel it necessary to outline how unprofessional and untrustworthy they are. Now at this point I know what you're thinking, "Estate Agents, untrustworthy, surly not?" ...
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What agent could do to change your mind?
Close the branch
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“Absolutely terrible service. If you love being ignored and not ......”

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Sep 18,2013
Minithumbdown
By: 'Mags'
Sep 18,2013
3 people found
this helpful
Absolutely terrible service. If you love being ignored and not getting ALL of your keys, then go with this company. Absolutely appalling service, I dont know how they are still running....
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“CONnells - the clue is in the name! There is ......”

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Sep 17,2013
Minithumbdown
By: 'Disgruntled'
Sep 17,2013
4 people found
this helpful
CONnells - the clue is in the name! There is a complete disparity between the service they claim to provide with the stark reality of what actually happens! I was promised my house would be managed locally in branch using contractors I trusted, that my ...
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“I have purchased and sold a few houses over the ......”

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Sep 10,2013
Minithumbdown
By: 'A'
Sep 10,2013
1 people found
this helpful
I have purchased and sold a few houses over the years, and also thought EA's were manageable with a little prompting and pushing, but these guys are a complete joke. They way of business is no better than a few snotty kids in a playground ...
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What agent could do to change your mind?
Get some professional staff is that know what they're doing.
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“Absolutely shocking I went in to view properties to buy ......”

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Aug 19,2013
Minithumbdown
By: 'Connells'
Aug 19,2013
3 people found
this helpful
Absolutely shocking I went in to view properties to buy staff seemed disinterested in talking to me and more interested in arguing between themselves, I found staff rude and very unhelpful and also looking into small when selling complete and utter con artists. Other people ...
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What agent could do to change your mind?
Do not rip people have staff that actually want to sell you house
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By: Connells Leicester
Oct 25, 2013
View all comments (1)
Thank you for your feedback, your comments have been forwarded to the team who will be taking your comments on Board. We would like to point out however that we do not charge £150 for a Premium Display, and having checked today Rightmove charge £125 if you go direct. Should you require any further clarification please contact us at our new city centre office 22-24 Halford St 0116 2620022 ...

“i would like to say thanks to Stacy at the ......”

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Aug 03,2013
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Stacy
By: 'Jamie'
Aug 03,2013
1 people found
this helpful
i would like to say thanks to Stacy at the Gillingham branch for sorting me out with a property within 1 week of specifying my details, she has kept in contact with me for the last couple of weeks to make sure I am ok with ...
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By: Stacey McCourt
Aug 21, 2013
View all comments (1)
Hi Jamie Thank you for your lovely comments. Hope you have settled down in your new property happily. ...

“Went with Connells as it had received awards and was ......”

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Aug 02,2013
Minithumbdown
By: 'Sunshine'
Aug 02,2013
4 people found
this helpful
Went with Connells as it had received awards and was a large company so expected great things. We had our property on with them for sale for 10 weeks and during those ten weeks we had no viewers and not one call from them to review ...
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“DO NOT USE CONNELLS IN RUGBY, WARWICKSHIRE. I came home ......”

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Aug 01,2013
Minithumbdown
By: 'Sue'
Aug 01,2013
4 people found
this helpful
DO NOT USE CONNELLS IN RUGBY, WARWICKSHIRE. I came home after a weekend away, only to find my doors unlocked. Connells had left my doors unlocked after a viewing, along with most of the lights on in the house. The Manager was very disinterested and ...
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What agent could do to change your mind?
Offered a full apology and refund of fee's for selling the property
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“The offer was accepted on this property and we contacted ......”

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Jul 28,2013
Minithumbdown
By: 'wilkinson'
Jul 28,2013
3 people found
this helpful
The offer was accepted on this property and we contacted our surveyor who could not do this service for two weeks. Then he had to cancel our Friday appointment and arrange the next Tuesday he said he would hand deliver the survey but it did ...
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“The whole team were very professional and VERY understanding of ......”

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Jul 26,2013
Minithumbup
By: 'Mr'
Jul 26,2013
0 people found
this helpful
The whole team were very professional and VERY understanding of our needs. We sold our property after being there for 20 years so were very nervous customers. No question was left unanswered, every call returned (and there were many) every query received a prompt reply. To ...
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“Connells are not by any means the cheapest Agents to ......”

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Jul 16,2013
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Claire
By: 'Dave'
Jul 16,2013
1 people found
this helpful
Connells are not by any means the cheapest Agents to use to sell your property. They may also initially suggest an asking price which is not realistically achievable (this may also force up the agents fee) but despite this the sale price achieved for our ...
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“I found Mel to be extremely helpful. He took the ......”

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Jul 15,2013
Minithumbup
By: 'Tom'
Jul 15,2013
0 people found
this helpful
I found Mel to be extremely helpful. He took the time to explain all of the options and answer any questions I had. Beyond that he was also extremely helpful in liaising with my solicitors to ensure all if the details were correct and things ...
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“I only went to see Mel on the off chance ......”

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Jul 07,2013
Minithumbup
By: 'Zoe'
Jul 07,2013
0 people found
this helpful
I only went to see Mel on the off chance to see if there was a possibility of getting a mortgage on my own and now i have my own little flat.He was very helpful and made the whole mortgage thing easier to understand. ...
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“Connells contact me after I registered via rightmove for several ......”

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Jul 03,2013
Minithumbdown
By: 'Connells'
Jul 03,2013
1 people found
this helpful
Connells contact me after I registered via rightmove for several Estate Agents. They rang for information regards my sale, and wished to come for a valuation, which was arranged. Firstly the agent from the branch in Bearwood didn't turn up, I rang to inquire where ...
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“Cowboy company. NEVER USE TOUCHSTONE! The customer service is awful, ......”

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Jul 02,2013
Minithumbdown
By: 'Tennant'
Jul 02,2013
6 people found
this helpful
Cowboy company. NEVER USE TOUCHSTONE! The customer service is awful, i have never once had a phone call back from them when i have been promised. They charge huge fees for no reason. When you check out the property they will make stuff up to ...
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“Morgage mis-advice!!! As a by to let landlord I used ......”

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Jun 20,2013
Minithumbdown
By: 'Mike'
Jun 20,2013
4 people found
this helpful
Morgage mis-advice!!! As a by to let landlord I used them to advise me on mortgages but it was so inefficient it delayed the sale for a considerable time and left me well out of pocket due to extra solicitors and building society costs. Regrettably ...
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“Worst experience of my life! The particulars of my flat ......”

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Jun 10,2013
Minithumbdown
By: '101Seagulls'
Jun 10,2013
5 people found
this helpful
Worst experience of my life! The particulars of my flat were appalling, full of spelling mistakes, and missing words, terrible grammatical errors and key details missing. The 'revised' particulars still contained all the original errors and took an amazing 15 days to reach me. A letter ...
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“Be very aware of using Connells if you hope to ......”

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Jun 01,2013
Minithumbdown
By: 'Charles'
Jun 01,2013
4 people found
this helpful
Be very aware of using Connells if you hope to sell your home. My experience has been very negative. The property I was hoping to sell has been on their books for over 2 years, all they want to do is lower and lower the price ...
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What agent could do to change your mind?
Acted in a professional way promoting the property that had been on their books for a long time. Had a consistent team of staff in their office rather than a high turnover of negotiators and managers. Undertaken requests of the vendor ie take up to date photographs of the property.
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By: forgetmenot
Jul 18, 2013
View all comments (1)
i have been on the market for just over a year, i was continuosly asked to lower my asking price, then they added investor potential to the website without telling me, which i found means get this property 40% less than market value, then they pressured me into accepting a offer £30.000 less than the asking price i said no but they of course only want their commision so i took my property of the market and recieved charges for doing so. as above im not giving it away! paignton branch ! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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