Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“To add some context, the property in focus was listed ......”

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Mar 22,2014
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By: 'James'
Mar 22,2014
3 people found
this helpful
To add some context, the property in focus was listed under both Touchstone Residential Lettings as well as Regal Estates, Canterbury. We approached both agencies to enquire about all anticipated fees and deposits in the hope that we would then arrange a viewing. The crux ...
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What agent could do to change your mind?
Basic customer service training.
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“When the private sale of my house fell through and ......”

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Mar 11,2014
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Sue
By: 'Caroline'
Mar 11,2014
0 people found
this helpful
When the private sale of my house fell through and I faced losing the house I was buying, Connells stepped in and got my house on the market and sold subject to contract, within about ten days. I cannot remember the name of the girl ...
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By: Leecooke
Mar 11, 2014
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Thank you so much for your comments,selling houses can be very stressful that's why I have a full time customer care manager in Sue,my team and I really do care about our customers and we are so glad your another happy customer THANK YOU. ...

“I cannot emphasise enough how absolutley disgustingly we have been ......”

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Mar 05,2014
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By: 'Con-ners'
Mar 05,2014
3 people found
this helpful
I cannot emphasise enough how absolutley disgustingly we have been treated by this "company". We are now seeking compensation through the courts and are expected to win hands down. We have been subjected to - Lies, bullying, extortion, and just about anything else you can ...
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What agent could do to change your mind?
Been honest, Known the laws, Known their job, Learned some respect, Had proper training,
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“I was browsing Rightmove one day and saw a property ......”

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Feb 25,2014
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Krishan
By: 'Michael'
Feb 25,2014
6 people found
this helpful
I was browsing Rightmove one day and saw a property I liked in Bushey, after viewing the property I subsequently made an offer. Several hours later I got a call from Krishan Khatri (mortgage advisor), telling me that they have had several offers on the ...
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“I was disappointed with the level of service I received ......”

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Feb 22,2014
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Katie
By: 'Mrs'
Feb 22,2014
9 people found
this helpful
I was disappointed with the level of service I received from Connells. Having had my full asking price offer accepted on a 2 bed flat, I was surprised to be treated with an increasing lack of courtesy by the estate agent as the process did not ...
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“I appointed Connells after having been very disappointed with another ......”

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Feb 11,2014
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Lee
By: 'Cathy'
Feb 11,2014
2 people found
this helpful
I appointed Connells after having been very disappointed with another agent. There was some urgency as it was Autumn when I changed agents. Lee came to see me very quickly and gave me an honest appraisal of the house and what he felt needed to ...
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By: Lee Cooke
Feb 13, 2014
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Thank you so much Cathy, service levels and making customers happy is very important to me and my team at Wolverhampton, it's always a great feeling when a house has been on the market with another agent with no joy and Connells manage to find you a buyer.What an absolute pleasure.....also thank you for the lovely chocolates. ...

“Dreadful - as a tenant please do not consider using ......”

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Feb 08,2014
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By: 'mt'
Feb 08,2014
1 people found
this helpful
Dreadful - as a tenant please do not consider using them. Couldnt have been worse at getting problems fixed , answering calls and emails. kept making promises to do things and then not! - 5 weeks to fix a problem with hot water. On ending tenancy wanted ...
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What agent could do to change your mind?
The tenant is paying the rent - in advance . so address quickly any problems that arise rather than just trying to keep costs down
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“Total and utter disgrace the way these muppets handle things.......”

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Feb 07,2014
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By: 'killershadow'
Feb 07,2014
7 people found
this helpful
Total and utter disgrace the way these muppets handle things. I had a call from one of their reps asking me to visit their branch with ID such as passport/wage slip/proof of deposit to buy/proof of current address before i could view ...
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“From start to finish my experience with the connells team ......”

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Feb 06,2014
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By: 'A'
Feb 06,2014
2 people found
this helpful
From start to finish my experience with the connells team was exceptional. Being the first time we had moved house in many years and with so many estate agents to choose from, we felt we should use a big outfit, connells fulfilled their promises in ...
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“Worst company and customer service I've ever recieved and I've ......”

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Feb 05,2014
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By: 'Miss'
Feb 05,2014
2 people found
this helpful
Worst company and customer service I've ever recieved and I've dealt with some pretty terrible companies!! Honestly this one star is one star too many!!! Didnt find out how bad this company was until it was too late and I was already locked into a ...
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What agent could do to change your mind?
Gotten things fixed when they needed to needed to be fixed e.g at the beginning of the tenency instead of never!!!
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“In the late Spring of 2013 I purchased a studio flat ......”

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Feb 04,2014
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By: 'R'
Feb 04,2014
0 people found
this helpful
In the late Spring of 2013 I purchased a studio flat in Stratford-Upon-Avon as a buy-to-let. The flat was being marketed by Connells. The sales department of the Stratford branch expedited their part in the purchasing process with admirable efficiency. The rental department then agreed to ...
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“Absolutely terrible service from all people involved in trying to ......”

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Feb 03,2014
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By: 'appalled'
Feb 03,2014
0 people found
this helpful
Absolutely terrible service from all people involved in trying to sort out important maintenance of our house. After multiple ignored emails, and phone calls in which they told us they would call us back and never did, it took us exactly 5 weeks from the first ...
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“Connells deceived me into thinking i only had to pay £99 ......”

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Jan 28,2014
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By: 'Shandy'
Jan 28,2014
4 people found
this helpful
Connells deceived me into thinking i only had to pay £99 plus vat for HIP pack back in 2009. Then 17 months later and only 3 viewings they took my house off the market and said i had to pay them £465.07. Now nearly 5 years later its nearly £1000 and taking ...
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“We sold a property through them and it was acceptable ......”

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Jan 14,2014
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By: 'owenm'
Jan 14,2014
7 people found
this helpful
We sold a property through them and it was acceptable enough although rather slow, however when we also bought a property through them we made the mistake of taking the free legal's incentive where the seller gets £1000 less and the buyer has to get a ...
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What agent could do to change your mind?
Not offered the free legal's incentive to us and responded quicker to any requests for information.
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“Very frustrating, trying to buy a property but it seems ......”

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Jan 14,2014
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By: 'Ruth'
Jan 14,2014
4 people found
this helpful
Very frustrating, trying to buy a property but it seems that every property they are advertising has been sold. When I asked about why they are still advertised I was asked if I would like to have an appointment at the branch so I could ...
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What agent could do to change your mind?
Been honest.
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“Abysmal customer service. We were unwise enough to also use ......”

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Jan 09,2014
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By: 'Julie'
Jan 09,2014
5 people found
this helpful
Abysmal customer service. We were unwise enough to also use the solicitor linked to their company. Worst mistake we could of made. Neither the estate agents connells or the solicitors involved bothered returning calls to either ourselves or the person buying the property who is ...
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“I am a landlady and used their fully managed let ......”

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Jan 08,2014
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By: 'disappointed_sunshine'
Jan 08,2014
5 people found
this helpful
I am a landlady and used their fully managed let service for nearly two years. Service was non existent for a fully managed service. They never dealt with any issues, be they basic tenant questions, or letting me know about repair needs, or even organising ...
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“Applied for a mortgage via Lloyds TSB . As part of ......”

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Jan 03,2014
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By: 'Frustrated'
Jan 03,2014
2 people found
this helpful
Applied for a mortgage via Lloyds TSB . As part of their procedure I had to get a valuation report so Lloyds TSB passed the valuation process to Colleys Surveyors ( Part of Lloyds TSB Group) Colleys then passed the work to be done by Connell's . Surveyor ...
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What agent could do to change your mind?
Be more professional in his report!!
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“Clueless, dishonest and unprofessional- avoid at all costs. Richard 'sold' ......”

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Dec 24,2013
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Richard
By: 'Tim'
Dec 24,2013
5 people found
this helpful
Clueless, dishonest and unprofessional- avoid at all costs. Richard 'sold' our flat on 4 separate occasions, but each fell through as all of the potential vendors had not been checked for eligibility, failed credit scores etc... Seemingly it had not occurred to anyone at the office ...
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What agent could do to change your mind?
Financially assessed vendors. Left my property clean. Left my property secure. Returned phone calls.
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“We contacted the Hemel Hempstead branch of Connells earlier this ......”

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Dec 17,2013
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By: 'Kerstin'
Dec 17,2013
0 people found
this helpful
We contacted the Hemel Hempstead branch of Connells earlier this year to get an idea of the market value of our property. One of their staff came around promptly and left a generally competent impression. Two minor points we did not like at the time, ...
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What agent could do to change your mind?
accept that "no" really means "no", you lost business by being too persistent
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“Connells were very unhelpful and rude to myself and two ......”

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Dec 16,2013
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Kat
By: 'Notimpressedtobehonest'
Dec 16,2013
5 people found
this helpful
Connells were very unhelpful and rude to myself and two housemates this November - December when trying to rent a property. I work in customer service myself and would be fired for half the things Connells did to us. Here are some of the problems ...
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What agent could do to change your mind?
Quit the job or retrain.
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“In general terms I find Connells Leamington Spa to be ......”

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Dec 06,2013
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vanessa
By: 'Robert'
Dec 06,2013
13 people found
this helpful
In general terms I find Connells Leamington Spa to be unreliable when it comes to viewings, unresponsive to telephone enquiries and often ignore messages, and arrogant. Ms Mills should be singled out as one of the rudest and most arrogant estate agents you will ever ...
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“Another awful agency in a sea of awful agencies. Don't ......”

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Dec 05,2013
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By: 'angry'
Dec 05,2013
5 people found
this helpful
Another awful agency in a sea of awful agencies. Don't buy from them as they will lead you into unnecessary credit checks which will effect your credit score when they are well aware your offer has not been accepted. They told us that our offer ...
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What agent could do to change your mind?
The agent should not have lead us to believe our offer would be accepted upon a credit check when they already had a cash buyer.
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“Worst company ever. This is a joke real estate agency ......”

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Dec 03,2013
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By: 'Martin'
Dec 03,2013
1 people found
this helpful
Worst company ever. This is a joke real estate agency on so many levels. First of all they don't have a Nottingham branch and all of their operations in Nottingham are managed from their Leeds office which is wrong but that's not my issue with ...
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What agent could do to change your mind?
There is nothing they can do to undo what they have done. They obviously don't care and never will, because they don't care about their customers and the only value they see in their customers is their money. People need to know this obviously.
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“I pride myself on being straight forward to deal with ......”

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Dec 02,2013
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Ash
By: 'Joe'
Dec 02,2013
2 people found
this helpful
I pride myself on being straight forward to deal with and my word is my bond. I have to say Ash dealt with my sale in the same manner. I was really appreciative of the consistent respect and honest way I was treated. Keep up ...
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“The problems are to extent to go into, so this ......”

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Nov 22,2013
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patrick
By: 'julia'
Nov 22,2013
1 people found
this helpful
The problems are to extent to go into, so this what connells allowed to hapen being to our family home albeit they were informed and have had numerous e.mails phone calls, visits to our propery by ourselves and by them?? complaints via neighbours, nothing ...
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By: Connells
Jun 10, 2016
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I am very sorry to hear about the issues you have experienced with the let of your property, but Connells Lettings department did not open until April 2014 so you must be mistaken as to which agent you were using. ...

“very poor services with connells agents.we bought out first ......”

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Nov 21,2013
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By: 'buyer'
Nov 21,2013
2 people found
this helpful
very poor services with connells agents.we bought out first home with connells and were very dissapointed in their lack of professionalism and ethics.Do Not Use them...
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“We have recently rented through Connells MK branch and have ......”

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Nov 20,2013
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By: 'Sam'
Nov 20,2013
4 people found
this helpful
We have recently rented through Connells MK branch and have had a very poor experience. The communication was very poor throughout with no clear process of what should be happening when. We had to keep chasing for small things and ended going in personally to ...
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What agent could do to change your mind?
Communicate clearly Have a defined process and checklist for what shoud happen, when Respond to emails Remember information by making notes instead of asking the same question again and again Write the correct information on tenancy paperwork and check facts before providing incorrect information Instead of saying, 'I don't deal with that' after taking our money, provide a nominated point of contact in an appropriate manner and follow through to ensure service is maintained.
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“Super slow service. Took 6 weeks to fix broken parts in ......”

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Nov 19,2013
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By: 'Amateurs!'
Nov 19,2013
2 people found
this helpful
Super slow service. Took 6 weeks to fix broken parts in our home after we moved in. Still we are waiting for one part to our kitchen which was promised 6 weeks ago! 8 weeks gone now. I believe they just Doesn't care their customers. Never going to ...
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What agent could do to change your mind?
If customer contacts to Touchstone the service should arrive in next few days.
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“I was very please with the service Jonathan provided when ......”

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Nov 19,2013
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Chloe
By: 'Mr'
Nov 19,2013
2 people found
this helpful
I was very please with the service Jonathan provided when giving me a valuation on my investment property that I did choose to use Connells in Christchurch to market it! After just two days of my property being on the market I had 3 offers! While ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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