Connells
3.6/5, 1786 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1786
18th Dec 2024
reviewed by 'Amy'
“James and Sam have been fantastic, really enthusiastic and great for getting 12 viewings booked in just three days. Both were ......”
17th Dec 2024
reviewed by 'Olivia Walker'
“Amazing service. James was so helpful throughout our property search’s, we are first time buyers so the process can ......”
11th Dec 2024
reviewed by 'Anicet'
“CONNELLS ABINGDONWorst estates agency ever and poorly behaved managing. DO NOT TRUST, either for selling or buying a property.I ......”
11th Dec 2024
reviewed by 'Rizwan'
“Dan Flowers has been incredibly helpful in securing a great mortgage for me. His expertise and dedication were evident throughout ......”
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 64 251 156 363 87 161 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“My experience with this agency was an extremely bad one ......”

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Aug 05,2014
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By: 'NimK'
Aug 05,2014
1 people found
this helpful
My experience with this agency was an extremely bad one and I would not recommend them. They were extremely bad at communicating and the Manager was argumentative and rude when I was unable to return his call on one occasion. Needless to say, we took ...
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“Appalling service. In brief: they wont return calls, they offer ......”

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Jul 31,2014
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By: 'David'
Jul 31,2014
0 people found
this helpful
Appalling service. In brief: they wont return calls, they offer furniture that is not included, they are aggressive, the senior management will take no responsibility for their staffs mistakes, they lost a deal for there client and my sister the tenant 24 hours before when neither ...
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What agent could do to change your mind?
When they accepted they had made a mistake dealing with it, instead they expected the Landlord and tenant to suffer and pay for their mistake. A despicable company who don't care about customer service one bit, their client or incoming tenants.
Attached Filesnbsp;
Comment on agent fees
NA as we were the tenant, but I did recommend to the Landlord he should ask for a reduction in fees, they wouldn't offer one to say sorry for there incompetence. They lost there client a deal who is now not sure if he will rent the property as he has had such a bad experience with Connells.
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“I deal with many bad company in my work life ......”

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Jul 31,2014
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By: 'Dissatisfied.'
Jul 31,2014
0 people found
this helpful
I deal with many bad company in my work life but I have never dealt with a company as terrible as this one. They have made the last 6 months of my life hell and my landlord feels the same. They lie, they don't return calls, ...
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Comment on agent fees
They told me specific amounts when I viewed and then tried to charge more than double that after I'd already taken the first step so I couldn't really back out. I complained and they agreed to reduce but this is the only time they've settled a problem.
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“I registered with this agent to view properties...they were ......”

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Jul 30,2014
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By: 'D'
Jul 30,2014
2 people found
this helpful
I registered with this agent to view properties...they were absolutely hopeless in contacting me with any information. I had to do continuous chase up regardless of my great position in terms of mortgage approval and also cash buyer. The name of the sales person ...
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“Advertised at incorrect price, When telephoned told error was made £50 ......”

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Jul 28,2014
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By: 'paul'
Jul 28,2014
4 people found
this helpful
Advertised at incorrect price, When telephoned told error was made £50 increase, Arranged to view 9am Monday morning, Agent late with no keys to view, then informed price up by another £50 per month. "*"...
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“WORST MANAGEMENT COMPANY I HAVE EVER COME ACROSS.Our experience ......”

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Jul 28,2014
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By: 'Annoyed92'
Jul 28,2014
4 people found
this helpful
WORST MANAGEMENT COMPANY I HAVE EVER COME ACROSS. Our experience with Touchstone has only gotten worse as the year has gone on and we cannot wait to be rid of them. Firstly, we had to pay absolutely extortionate admin fees - £150 each as well as 6 ...
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Comment on agent fees
Extremely expensive for an utterly appalling service.
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“Tony, Luke and the whole team were extremely supportive from ......”

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Jul 24,2014
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By: 'Laura'
Jul 24,2014
0 people found
this helpful
Tony, Luke and the whole team were extremely supportive from start to finish in our very complicated flat sale. They were always available for advice and support both on telephone and email. I honestly think I would have gone insane without them!...
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“What a terrible experience! Connells were really aggressive and unhelpful ......”

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Jul 23,2014
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By: 'Unsatisfied'
Jul 23,2014
3 people found
this helpful
What a terrible experience! Connells were really aggressive and unhelpful throughout the experience. They seemed to deliberately go out of their way to be unhelpful, from giving us only 5 minutes on the phone to decide what we would have liked to keep in the house, ...
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“What can I say apart from What a Great Team. ......”

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Jul 23,2014
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Laura
By: 'Cathedral'
Jul 23,2014
0 people found
this helpful
What can I say apart from What a Great Team. Both Laura Walters(Lettings Manager) and Lisa Reid both kept me updated throughout the whole process. My Property was let quickly and we have great tenants. Happy to pay a slightly higher fee to get ...
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Comment on agent fees
Slightly Higher than some of the independent agent but were still happy to negotiate to an agreeable level. And for the Service more than happy to pay the fee.
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By: Diana
May 08, 2017
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Of all the agents in Salisbury whom I approached, it was Connells and Mike Holland in particular, whose unstinting attention, expertise and enthusiasm for all the details of the potential sale, convinced me to choose them to market my house. The whole team have been most supportive and communicative and a pleasure to work with and I can thoroughly recommend them. ...

“I went to them believing that they can sell my ......”

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Jul 21,2014
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By: 'Shu'
Jul 21,2014
1 people found
this helpful
I went to them believing that they can sell my property, but unfortunately they did not put any effort. When we talked for the first time, I explained ti them that the communication is really important for me, and James promised, that they will call ...
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What agent could do to change your mind?
Just to start to work.
Attached Filesnbsp;
Comment on agent fees
They don't do work for a penny.
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“I would like to recommend Connells in Halesowen to anyone ......”

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Jul 21,2014
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By: 'Mark'
Jul 21,2014
1 people found
this helpful
I would like to recommend Connells in Halesowen to anyone reading this review. I have recently had my property valued by Joanne Tallis. It is refreshing to have an estate agent who is honest and down to earth. She was very approachable and professional. She ...
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Comment on agent fees
Not the cheapest but well worth the few extra pounds
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“Connells are absolutely shameful in the way they treat their ......”

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Jul 16,2014
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By: 'Pikachu'
Jul 16,2014
5 people found
this helpful
Connells are absolutely shameful in the way they treat their investment buyers (or any buyers, in that case)! Avoid them like the plague if possible, there are more professional agents out there. We found a house we liked and although they told us there were 2 ...
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“I was interested in a property and was told i ......”

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Jul 15,2014
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Demi
By: 'oxford'
Jul 15,2014
4 people found
this helpful
I was interested in a property and was told i had to pay £120 referencing fees which i transferred into connells account without an agreement or signing anything! However due to unfortunate circumstances i had to pull out of the tenancy before my refrencing had even ...
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“I recently visitied Connells in kettering as there was a ......”

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Jul 14,2014
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By: 'Capio'
Jul 14,2014
1 people found
this helpful
I recently visitied Connells in kettering as there was a house me and my fiancee were very interested in buying from them. We are both first time buyers, both of us are in decently payed jobs and we have worked very hard to get our ...
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What agent could do to change your mind?
Stop using a threatning manner to get your own way it won't work and stop trying to con first time buyers with you wares, that are not needed!
Attached Filesnbsp;
Comment on agent fees
Fees are a disgrace and a con!
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By: Russell
Aug 12, 2014
View all comments (1)
Firstly I am sorry that you felt this way about your dealings with my office, but I must say that I disagree with some of the points made within your review and would like to clear them up as follows: • Our office opening hours are 8:30am to 6pm Monday to Friday and 9am – 5pm every Saturday, we will also accommodate viewings outside these hours if necessary as long as it is acceptable to our vendors. • We have ample staff to accompany our viewings, I would even go as far ...

“I have never come across such an arrogant team of ......”

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Jul 14,2014
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By: 'Dannypboro'
Jul 14,2014
0 people found
this helpful
I have never come across such an arrogant team of people. They did not market the our property properly, I got calls from my tenant at the time complaining about persistent aggressive calls from this agent. Their rates may not be the highest but you ...
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Comment on agent fees
‚£1750
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“I used Connells Halesowen to try and sell my house. ......”

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Jul 14,2014
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By: 'Sarah'
Jul 14,2014
0 people found
this helpful
I used Connells Halesowen to try and sell my house. When the manager came round, they were the all singing all dancing company who sounded very good. However, nothing could have been further from the truth. I never received feedback, unless I rang at least ...
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What agent could do to change your mind?
They should have given me feedback after each viewing. After 10 to 12 weeks they should have made contact to look at the property and assess why the property had not sold and what could be done.
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“I used Connells Halesowen to try and sell my house. ......”

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Jul 14,2014
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By: 'Keiko'
Jul 14,2014
0 people found
this helpful
I used Connells Halesowen to try and sell my house. When the manager came round, they were the all singing all dancing company who sounded very good. However, nothing could have been further from the truth. I never received feedback, unless I rang at least ...
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What agent could do to change your mind?
Contacted me for feedback and review when no offers.
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“Moved into my flat in September '13. Touchstone took over ......”

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Jul 03,2014
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By: 'Frustrated'
Jul 03,2014
4 people found
this helpful
Moved into my flat in September '13. Touchstone took over our Landlords in December. Flat upstairs flooded and caused a lot of water damage to our main bathroom and en suite. Rung and emailed to tell Touchstone but had no response. Tiles fell off and ...
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What agent could do to change your mind?
Unnecessary and unreasonably high administration fee's
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“What a nightmare! We bought the property through the agent, ......”

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Jun 30,2014
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Christopher
By: 'Umm'
Jun 30,2014
1 people found
this helpful
What a nightmare! We bought the property through the agent, which was a turbulent enough experience, but putting it down to the fact that it was a repossession gave them the benefit of the doubt and used them for managing the property....oh dear....the ...
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What agent could do to change your mind?
Better communication, being honest and showing some respect. To back up legal claims in writing. To have managing personnel in the same city as the properties they manage as opposed to having Chris based in the slough office and then queries being sent to me from some other office.
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“Con-nells - the clue should be in the first syllable ......”

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Jun 22,2014
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By: 'Beardy'
Jun 22,2014
8 people found
this helpful
Con-nells - the clue should be in the first syllable right there... This is a long review, but please read it all and you WILL understand the Jokers you may be dealing with. Where to begin? We wanted to buy a property in SG6 through ...
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What agent could do to change your mind?
To understand that their customer has a voice, a mind and an opinion. They can do what they wish with regards to their purchase - Connells have to learn that they do not have ANY right to sway (either themselves or under the guise of "the vendor") MY CHOICE of mortgage provider. Also, Connells should have a good (that is - non-generic) statement for Anne Robinson - I may have been in touch with a certain BBC Consumer Advice show.
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By: Glenn
Dec 11, 2014
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In this instance we were acting on behalf of our client who trusted us 100% and we sold the property for over the asking price which 'beardy' would not match. Our mortgage service department win awards on a regular basis for the excellent service offered and the money we save people, The buyers who brought the property in question of which 'beardy' lost out on used our in house mortgage expert and saved them money and were at no point forced to use him but understood it made the whole process go ...

“they were remiss in checking the first buyer in the ......”

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Jun 19,2014
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By: 'farrar'
Jun 19,2014
1 people found
this helpful
they were remiss in checking the first buyer in the chain was in a fully preceedable position which subsequently after 5 months has now resulted in a non sale for the 3 houses involved when the owner wanted to move with in 6 weeks...
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“We put an offer in on a property which got ......”

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Jun 06,2014
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By: 'Michaela'
Jun 06,2014
3 people found
this helpful
We put an offer in on a property which got accepted, everything was going smoothly although they rushed us into paying a lot of the fees like having the home buys report done, paying for connells to Sort everything, then the solicitors fees. Hardly ever ...
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“I would like to say that I had a really ......”

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Jun 05,2014
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By: 'KD'
Jun 05,2014
1 people found
this helpful
I would like to say that I had a really good experience of Connells, yes they can be a bit pushy trying to sell mortgages etc. but the staff are just doing what the company are telling them to do. I found all the staff ...
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“If you don't want your house sold then I highly ......”

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Jun 02,2014
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By: 'Google'
Jun 02,2014
4 people found
this helpful
If you don't want your house sold then I highly recommend these bunch of monkey's who know as much about selling property as my 2 year old. Never calling back- never any updates- conflicting information from 1 person to the next. My husband called in pretending he ...
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What agent could do to change your mind?
If they did their job!!
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“Where do I start.Me and my girlfriend are first ......”

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May 28,2014
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Emma
By: 'Adz'
May 28,2014
5 people found
this helpful
Where do I start. Me and my girlfriend are first time buyers. We found a property in Crawley that we really loved, went to view and the agent (Emma) did not enter to show us around because "It smells terrible" so we viewed it on ...
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What agent could do to change your mind?
obeyed the laws and regulations.
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By: James Gordon
Jun 16, 2014
View all comments (1)
"Dear Adam I was present at Connells throughout the whole process of this sale and whilst both staff members are no longer in this branch I believe this needs addressing publicly as your review is utterly misleading. You state we should have “obeyed the laws and regulations”. It is those very laws and regulations that seem to have caused your anger. We followed them stringently and were audited on this sale internally and externally. I’m unsure why you’re playin ...

“Very poor - no response to offers put in on ......”

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May 26,2014
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By: 'Paddy'
May 26,2014
3 people found
this helpful
Very poor - no response to offers put in on a property. I had to call to get an answer. Attempts made to force me though their mortgage brokers. I will avoid if at all possible....
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What agent could do to change your mind?
Actually respond to our offers formally.
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“I am Really annoyed. I spoke to one of their ......”

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May 12,2014
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By: 'CJ'
May 12,2014
4 people found
this helpful
I am Really annoyed. I spoke to one of their agents on Thursday to arrange a viewing of a property that they are "marketing" (apparently) in the SN25 area of Swindon. I booked a 2.00pm appointment for today (Saturday) with Connells and travelled from Newbury ...
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What agent could do to change your mind?
Do the simple things right. i.e if you make an appointment, actually attend it.
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By: Claire
Aug 19, 2021
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Called 3 times asking to view a house. Each time being told how busy they were and going to call me back,. On my 3rd call I was told there are better bigger houses than the one I’m interested in and were going to email me with the details…no email or call. I’ve now given up. They are uninterested and unprofessional. How they sell houses I’ll never know. I feel sorry that there are clients missing out on viewings! Very poor ...

“Absolutely horrific, apparently the service stops when the offer has ......”

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Apr 29,2014
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By: 'Chrisbaxtercoyle'
Apr 29,2014
9 people found
this helpful
Absolutely horrific, apparently the service stops when the offer has been made on your house, we sold our house in torquay through Connells torquay branch hoping for a good, quick, clean sale especially the the large fee they were charging, unfortunately none of which were ...
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“We moved into the house in September '13 and immediately ......”

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Apr 28,2014
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By: 'Will'
Apr 28,2014
1 people found
this helpful
We moved into the house in September '13 and immediately compiled a long list of problems with the property. Mice, leaky radiators, no appliances, broken TV, broken furniture, old mattresses, no curtains, garden full of rubbish, bins full from previous tenants, and not enough keys ...
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What agent could do to change your mind?
Michael was completely useless. We went in numerous times and he would just sit there and scrawl his illegible scrimshaw into his colouring books, nothing would come of it.
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“Connells pass you around to different employees so you never ......”

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Apr 28,2014
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By: 'Bea'
Apr 28,2014
5 people found
this helpful
Connells pass you around to different employees so you never have consistent contact with anyone. The solicitors they advised to use were ABYSMAL - never passed on any information and we FOUND OUT OUR COMPLETION DATE BY TEXT FROM THE BUYER less than 24 hours before ...
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What agent could do to change your mind?
Everything is described already.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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