Connells
3.6/5, 1786 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1786
18th Dec 2024
reviewed by 'Amy'
“James and Sam have been fantastic, really enthusiastic and great for getting 12 viewings booked in just three days. Both were ......”
17th Dec 2024
reviewed by 'Olivia Walker'
“Amazing service. James was so helpful throughout our property search’s, we are first time buyers so the process can ......”
11th Dec 2024
reviewed by 'Anicet'
“CONNELLS ABINGDONWorst estates agency ever and poorly behaved managing. DO NOT TRUST, either for selling or buying a property.I ......”
11th Dec 2024
reviewed by 'Rizwan'
“Dan Flowers has been incredibly helpful in securing a great mortgage for me. His expertise and dedication were evident throughout ......”
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 64 251 156 363 87 161 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Useless & Incompetent. Staff do not reply to your e-mails until ......”

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Nov 22,2014
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By: 'Andy'
Nov 22,2014
3 people found
this helpful
Useless & Incompetent. Staff do not reply to your e-mails until a week late. Response is extremely slow. I have multiple properties in Luton and Connells by far is the worse letting agency. I would recommend another agent who can atleast e-mail with a few hours ...
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What agent could do to change your mind?
Get staff with knowledge and communication skills.
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“I have been renting a property through connells for just ......”

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Nov 19,2014
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By: 'emily'
Nov 19,2014
1 people found
this helpful
I have been renting a property through connells for just over a year and I have never been so disgusted with the lack of service I have received. Time and again my land lady has refused to carry out repairs on the bathroom. My shower ...
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Comment on agent fees
Expensive fees which I thought meant they were a company worth renting with because they seemed though but they don't do anything themselves they hire other companies to do inventories which had to be released written because they were not carried out properly.
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“very enthusiastic through the whole sale,always tried to help ......”

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Nov 14,2014
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By: 'caroline'
Nov 14,2014
1 people found
this helpful
very enthusiastic through the whole sale,always tried to help us in any of our queries,he got the price we needed for our property,found lots of people to view our property,and ensured we had the right buyer and that they were legitimate....
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“Worst experience ever!! From the day I moved into a ......”

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Nov 11,2014
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By: 'Lauren'
Nov 11,2014
5 people found
this helpful
Worst experience ever!! From the day I moved into a property with touchstone in April 2014 they have been nothing but useless!!! We were told we could move in on a Monday only to be told it had to be Tuesday and were fobbed off 3 times ...
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What agent could do to change your mind?
Provide actual customer service and take more interest in their properties! Employ staff who actually listen to their tenants
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“I have never encountered such a horrendous level of service. ........”

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Nov 10,2014
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By: 'professional'
Nov 10,2014
3 people found
this helpful
I have never encountered such a horrendous level of service. ..they should genuinely be closed down for bad practice. I made several requests to view the above property (repossession) and my requests was constantly met with objection. A few days later a notification was on ...
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What agent could do to change your mind?
Go on a training course and learn how to stop playing at being an estate agent and learn how to be a professional estate agent...what a disgrace.
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“Avoid this branch at all costs..... I have never come ......”

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Nov 04,2014
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By: 'H'
Nov 04,2014
4 people found
this helpful
Avoid this branch at all costs..... I have never come across such an incompetent bunch. They never respond to messages left, they deny any knowledge of having received messages, when you do manage to speak to one of them they fail to act upon any ...
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What agent could do to change your mind?
Learn to effectively and professionally manage, communicate, deal with customers, act with honesty and integrity and just do your job........
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“Having lived in the South East of England all my ......”

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Oct 31,2014
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By: 'Lyn'
Oct 31,2014
0 people found
this helpful
Having lived in the South East of England all my life it was going to be a daunting experience to move to an unknown area. Having called into the store to see what was available in the area to meet our requirements we received a ...
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“On first viewing the property I knew this was the ......”

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Oct 31,2014
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By: 'Mona'
Oct 31,2014
2 people found
this helpful
On first viewing the property I knew this was the flat I was looking for, so right then my partner and I paid the referencing fees for him and myself and then the tenancy agreement fee. We were then told to pick a day to ...
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“We recentley brought a property in Kettering through Connells. Have ......”

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Oct 27,2014
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Russell
By: 'Kay'
Oct 27,2014
0 people found
this helpful
We recentley brought a property in Kettering through Connells. Have to say that Russell was always very helpful when approached and always available for viewings, spending as much time as was needed for each visit. Thanks Russell for making our move less stressful....
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“I dealt with Connells, Filton (Bristol) when looking for my ......”

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Oct 26,2014
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By: 'Sylvia'
Oct 26,2014
0 people found
this helpful
I dealt with Connells, Filton (Bristol) when looking for my first house. At first Simon was very friendly and helpful. But as soon as we mentioned our deposit amount, his eyes lit up and he started trying to hype up the property, and say amounts ...
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What agent could do to change your mind?
Maybe I'd feel better about it if they called up and profusely apologised for their lack of communication and had a very good excuse. Help us get a good deal on a house without being all about their own wages!!
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“Selling up and moving home is an incredibly exhausting and ......”

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Oct 20,2014
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Doug
By: 'MrLee'
Oct 20,2014
0 people found
this helpful
Selling up and moving home is an incredibly exhausting and emotional time for any family. With a million things to plan and consider all you want is a quick, hassle free sale. The Connells Team came along and were incredibly friendly, efficient, knowledgeable of the ...
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“Russell has a very professional approach to selling houses and ......”

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Oct 10,2014
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By: 'HUGHES'
Oct 10,2014
0 people found
this helpful
Russell has a very professional approach to selling houses and this is supported by his excellent communication skills....
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“Selling my house was a painful decision as it was ......”

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Oct 07,2014
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By: 'J.'
Oct 07,2014
0 people found
this helpful
Selling my house was a painful decision as it was a result of loosing my husband of 30 years. I had my house on the market with another agent for 3 months and had 1 viewing with them in all that time. My neighbours, on both sides, sold ...
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“I was very happy with the service that we have ......”

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Oct 07,2014
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By: 'Anja'
Oct 07,2014
0 people found
this helpful
I was very happy with the service that we have received from Russel and his team. They have been highly reliable, professional and friendly. I can only recommend selling with Connells in Kettering! Full asking price at 1st viewing....good result!...
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“Upon speaking to the staff members Kat and Chantelle originally, ......”

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Oct 07,2014
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Chantelle
By: 'NotaFan'
Oct 07,2014
0 people found
this helpful
Upon speaking to the staff members Kat and Chantelle originally, I had no issue with the service. We arranged a viewing for the house we were interested in, and on the day, drove hours across the country as we were looking to relocate to Bristol ...
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What agent could do to change your mind?
Maybe actually spoken to us and just told us from the start if they weren't going to arrange viewings for us. Or better yet, spoken to the landlord and got a clear yes or no.
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“I was immensley pleased with the service we recieved from ......”

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Oct 05,2014
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By: 'emerton'
Oct 05,2014
0 people found
this helpful
I was immensley pleased with the service we recieved from connells. We sold our house through Connells, brought through connells and had our Mortgage consultation through Connells. They were efficient and tenacious in helping us out and getting things sorted. We also used their Conveyancers ...
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“Recommended. Connells in St. Albans have been explempoary from start ......”

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Oct 01,2014
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Doug
By: 'Mr'
Oct 01,2014
1 people found
this helpful
Recommended. Connells in St. Albans have been explempoary from start to finish. I had my house valued by 3 agents (as you do) and had 3 very varying prices, Harry from Connells showed me reports and lists of suitable applicants justifying the price he quoted. We gave ...
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Comment on agent fees
Excellent value.
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“Absolutely shocking service or rather no service at all. Mortgage ......”

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Oct 01,2014
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Ross
By: 'Totally'
Oct 01,2014
1 people found
this helpful
Absolutely shocking service or rather no service at all. Mortgage application was made in March and was made incorrectly in the first instance. Then when it seemed to drag on my calls were not returned and had no answers to whether the application had been ...
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What agent could do to change your mind?
Something.
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“Happy with valuation and local knowledge. Good communications through viewings ......”

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Sep 30,2014
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Melissa
By: 'Mark'
Sep 30,2014
1 people found
this helpful
Happy with valuation and local knowledge. Good communications through viewings and negotiations. I believe I got the best price possible, the premium marketing offer was well worth it....
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“Dreadful experience. From phantom buyers, to no shows to badly ......”

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Sep 26,2014
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By: 'disapointed.'
Sep 26,2014
2 people found
this helpful
Dreadful experience. From phantom buyers, to no shows to badly vetted buyers. Dont go near these clowns with a barge pole. After finally finding a buyer 7 months later they expect us to pay them the commission for a sale they didnt arrange, completely ignoring the ...
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What agent could do to change your mind?
Done their job properly!
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“Hi,I would like to share with you the highs ......”

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Sep 08,2014
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By: 'MJ123'
Sep 08,2014
0 people found
this helpful
Hi, I would like to share with you the highs and lows of my house moving experience. Back in 2013 I put my home up for sale with William H Brown. Unbeknown to be at the time they over priced the selling price by £50000. Just before ...
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“They sell properties , however, they also try & rope you into ......”

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Sep 04,2014
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By: 'Paul'
Sep 04,2014
6 people found
this helpful
They sell properties , however, they also try & rope you into their mortgage scheme as it's clearly profitable, as I had my own mortgage they told me they would not put me forward if it's not via them !! Shocking!! I bet the seller does not know ...
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“I was pressured to except an offer on my home ......”

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Aug 29,2014
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Lee
By: 'Jeff'
Aug 29,2014
14 people found
this helpful
I was pressured to except an offer on my home well under the asking price after being assured by Lee Broming the branch manager that the buyer was in a position for a quick purchase. 3 weeks later after regularly asking how things were progressing I ...
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“Very aggressive in approach, kept contacting me to ask me ......”

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Aug 27,2014
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By: 'R'
Aug 27,2014
7 people found
this helpful
Very aggressive in approach, kept contacting me to ask me to place my property on the market, even though it was on with another agent and I was happy with them! Have been told by friends that the office Manager tries to poach other agents ...
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“Last February, we put our property on the market with ......”

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Aug 24,2014
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By: 'unsatisfied'
Aug 24,2014
4 people found
this helpful
Last February, we put our property on the market with Connells and recently (in August) we have taken it of the market. We have decided to put it on the market again perhaps in the spring but with a different agent. During the six months ...
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“Absolutely unbelievable. I signed up with them in April 2013 where ......”

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Aug 22,2014
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By: 'Annoyed'
Aug 22,2014
4 people found
this helpful
Absolutely unbelievable. I signed up with them in April 2013 where I was promised that they could sell my flat fast to release equity to purchase a new build in time.They set a fee of £3000 +Vat to sell, having already paid out £118.80 listing fee for ...
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What agent could do to change your mind?
They could have been polite and understanding, maybe even offered to negotiate on the extortionate 4.5% fee
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Comment on agent fees
More expensive than other agents in the area.
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“Where to start, Asbestos was found in the property, despite 30 ......”

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Aug 11,2014
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Linsey
By: 'Russ'
Aug 11,2014
2 people found
this helpful
Where to start, Asbestos was found in the property, despite 30 calls and emails Touchstone did not attend the property and either control of remove the asbestos. They only agreed to remove the asbesos after I had a professional contractor come in and remove it professionally, ...
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What agent could do to change your mind?
If customers are on the phone, I would hope the person on the other end would have the common decency to listen to what I am saying and not to talk over me. Frankly I do not believe that any amount of feedback is going to resolve the ugly little people in this organisation. All they have done with me is make a business relationship enterily personal.
Attached Filesnbsp;
Comment on agent fees
I was allocated Touchstone when my landlord decided to stop paying his rent so the property was taken control of by Barclays Bank. I never wanted or entered into a contract with this disgraceful bunch of slum lords.
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“Just avoid this lot, they make no effort to sell ......”

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Aug 08,2014
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By: 'unhappy'
Aug 08,2014
3 people found
this helpful
Just avoid this lot, they make no effort to sell your house, they don't communicate with you or prospective buyers. They fail to organise anything and when you get fed up with them you find you are trapped in an awful contract with ambiguous cancellation ...
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“I had a contract with Connells in St Albans earlier ......”

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Aug 07,2014
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Phill
By: 'Raymondo'
Aug 07,2014
2 people found
this helpful
I had a contract with Connells in St Albans earlier this year to market my house. I had little response so I ended the contract on 5th April of this year. Yesterday a woman turned up unexpectedly at my house saying that Connells had sent ...
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“The level os service given to me was excellent.As ......”

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Aug 05,2014
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By: 'Graham'
Aug 05,2014
0 people found
this helpful
The level os service given to me was excellent.As I live in Spain I thought I would have an issue with the sale.That was not the case.Tony introduced me to an excellent solicitor and she was good. The first prospective buyer pulled ...
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Comment on agent fees
Whilst they are not the cheapest they provided brilliant open days and pictures of my property. They were there when ever I needed their help so the cost was in balance with the costs
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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