Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“I rented a property through Connells last month. Although Sadie ......”

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Mar 16,2015
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Sadie
By: 'Megan'
Mar 16,2015
0 people found
this helpful
I rented a property through Connells last month. Although Sadie was my main contact all staff were friendly and helpful when ever I contacted them. The transaction was managed quickly and professionally and I felt that my requirements were listened too and acted upon. I ...
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Comment on agent fees
Although their fees seemed quite a bit higher than other letting agents they did price match for me as the property was being marketed by two companies. Having said that, the service was excellent so perhaps you get what you lay for!
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“Thank you Sadie for your excellent service and support in ......”

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Mar 13,2015
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Sadie
By: 'Daxa'
Mar 13,2015
0 people found
this helpful
Thank you Sadie for your excellent service and support in quickly letting out our property with a great standard and lasting impression. Very friendly, efficient and professional member of staff with patience and the willigness to assist through out. A pleasure doing business with you....
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“We were helped with every step of the way with ......”

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Mar 13,2015
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By: 'Miss'
Mar 13,2015
0 people found
this helpful
We were helped with every step of the way with the letting process. Any questions that we asked were answered and dealt with in a friendly and businesss like way. All the staff have been fantastic. I would highly recommend Connells to my family and ...
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Comment on agent fees
we are happy with the agents fee's
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“Excellent from start to finish. Found us the perfect property ......”

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Mar 13,2015
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Carl
By: 'Phil'
Mar 13,2015
4 people found
this helpful
Excellent from start to finish. Found us the perfect property and was dealt with the offer and clarification very professionally. There were a couple of issue's while the sale progressed and Carl assisted and communicated to both ourselves and the owners throughout what was a ...
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“It was wonderful experience as Sadie helped me so much ......”

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Mar 12,2015
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Sadie
By: 'Mohammed'
Mar 12,2015
0 people found
this helpful
It was wonderful experience as Sadie helped me so much for two months viewing different properties and calling me when something comes on the market as I am a bit picky ..she really did understand what I was looking for and helped me talking to ...
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“Hi, I am very happy with the service I received ......”

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Mar 12,2015
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Sadie
By: 'Zainub'
Mar 12,2015
0 people found
this helpful
Hi, I am very happy with the service I received from sadie, she has helped me a lot and she was very calm and polite towards myself and my husband. I felt very comfortable with her and she helped me with all the paper work, ...
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“Very professional at all times. The communication and attention to ......”

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Mar 11,2015
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Tia
By: 'Rachel'
Mar 11,2015
0 people found
this helpful
Very professional at all times. The communication and attention to detail were excellent. Tia and her colleagues worked hard for us and the service they provided was second to none. They assured us of their ability to let our property and they delivered quickly and ...
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Comment on agent fees
You get what you pay for. A little more expensive than some other agents but worth it.
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“Both Sam and Tracey were brilliant, this is the first ......”

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Mar 03,2015
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By: 'Christine'
Mar 03,2015
0 people found
this helpful
Both Sam and Tracey were brilliant, this is the first time I have let a property they explained everything step by step and arranged all of the necessary safety checks. I was particularly nervous as this was my home and felt very attached to the ...
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“After possible delays to the completion of our tenancy Sam ......”

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Mar 01,2015
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By: 'Paul'
Mar 01,2015
0 people found
this helpful
After possible delays to the completion of our tenancy Sam went out of his way to ensure the deal went through, sorting out things after work hours at home and also accepting phone calls from ourselves. also keeping us informed with things and advising us ...
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Comment on agent fees
Is anyone ever 'satisfied' with any fees? But they are what they are and have to be paid!
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“Pleasant team and very helpful even offered me coffee. They ......”

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Mar 01,2015
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By: 'Sarah'
Mar 01,2015
2 people found
this helpful
Pleasant team and very helpful even offered me coffee. They were deferent then the other agents in Andover. Thank you...
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“As an investor I have dealt with many agents before ......”

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Feb 25,2015
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By: 'Weightman'
Feb 25,2015
0 people found
this helpful
As an investor I have dealt with many agents before and have always had a relatively poor service hence why I switched to Connells. From day one Tracey was at all the appointments on time, very polite and extremely helpful. She was very pro active ...
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Comment on agent fees
Very reasonable and thoroughly deserved will certainly think about using Connells full rental management service
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“I'd just like to thank Louise Stewart for all her ......”

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Feb 25,2015
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Louise
By: 'Ashley'
Feb 25,2015
0 people found
this helpful
I'd just like to thank Louise Stewart for all her help and guidance in renting out my properties in Grantham. Her professional attitude when dealing with difficult tenants or tradesman is greatly appreciated and she is always my first port of call when these issues ...
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“We are landlords for the first time and Sam and ......”

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Feb 22,2015
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By: 'The'
Feb 22,2015
0 people found
this helpful
We are landlords for the first time and Sam and Tracey guided us through all the pros and cons, making the process as easy as possible. There is so much to think of, especially when you are not sure of the correct way of doing ...
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Comment on agent fees
We obtained quite a few quotes and Connells were not the most competitive by far but we decided to proceed as we were impressed with the service Mike Sharp had given to us with the purchase of this property. This was a very stressful time for us, not only the stress of the buying but also personal problems that had arisen at the time. Mike was always on the end of the phone or called us back whenever we needed advise even when we called into the office without an appointment. Thanks very much Mike.
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“The team at Connells Blaby have been great to deal ......”

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Feb 22,2015
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By: 'Happy'
Feb 22,2015
0 people found
this helpful
The team at Connells Blaby have been great to deal with and I would not hesitate to recommend them to anyone looking to rent in the area. Both Tracey and Sam have been responsive and helpful from the beginning and as tenants we are very ...
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“I've been recieving mail from this company since I bought ......”

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Feb 14,2015
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By: 's.ord'
Feb 14,2015
0 people found
this helpful
I've been recieving mail from this company since I bought my house (over 3 years ago). Basically they want to sell my house for me. Well, up until now the letters have been going in the bin. But after having to go to a royal mail ...
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What agent could do to change your mind?
Not be incompetent.
Attached Filesnbsp;
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“Fantastic customer service provided by Connells lettings. Have used a ......”

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Feb 09,2015
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By: 'Landlord'
Feb 09,2015
0 people found
this helpful
Fantastic customer service provided by Connells lettings. Have used a few agents in the town and it has taken me a while to find the right agent to manage my properties. Lettings team all very professional and know their stuff! A tenant was found for ...
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“Worst agent I have ever come across. So slow at ......”

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Feb 08,2015
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By: 'J2303oe'
Feb 08,2015
6 people found
this helpful
Worst agent I have ever come across. So slow at sorting out any problems. Had a leak in the roof from day one. Took about 10 emails and 30+calls to eventually get someone out....however touchstone doesn't seem to understand that working full time means 1pm ...
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“I have used Touchstone to manage a flat I rent ......”

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Feb 06,2015
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By: 'D.Connolly'
Feb 06,2015
0 people found
this helpful
I have used Touchstone to manage a flat I rent out. I have been a landlord for about 10 months now. I have received excellent service from the team at Touchstones in Canterbury. The team have always been very responsive, helpful and polite. I have used ...
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“If you want an estate agent that fails to return ......”

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Feb 04,2015
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By: 'Richard'
Feb 04,2015
6 people found
this helpful
If you want an estate agent that fails to return calls and emails, that sends you the wrong house details to review and approve, that forgets to pass on offers, and that sells your personal details to other companies even when you've expressly told them ...
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Comment on agent fees
Connells seem no more outrageous than any other estate agent in regards to fees.
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“I have dealt with many agents over my 20 or more ......”

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Jan 30,2015
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Lee
By: 'Mr'
Jan 30,2015
1 people found
this helpful
I have dealt with many agents over my 20 or more years of buying and selling and Lee is, by far, the most competent agent I've dealt with. I liked the way he dealt with my offer (considering the vendor was a pain) he kept me ...
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“Really Wish we had not signed up with them!! The ......”

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Dec 31,2014
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By: 'Yorkiebar'
Dec 31,2014
2 people found
this helpful
Really Wish we had not signed up with them!! The first person we met made their service out to be the best thing ever, then from there it went downhill. First of all they forgot to set the property listing live on their system, so ...
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What agent could do to change your mind?
Own the problem, deal with it professionally, maybe even make a small gesture to the buyer to reflect acknowledgement of the issues and stop being so high and mighty about the contract being for the introduction and not the level of service!
Attached Filesnbsp;
Comment on agent fees
Connells went for a fixed fee, but the agent did mention at the time of signing that if the property sold for more than the asking price then they would be entitled to an additional fee. I later found out that this is specifically forbidden as a practice in the guidelines issues by the Property Ombudsmen, a scheme which Connells is signed up to.
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“Hi Sarah. Just wanted to say a really big thank ......”

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Dec 19,2014
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Sarah
By: 'JillB'
Dec 19,2014
2 people found
this helpful
Hi Sarah. Just wanted to say a really big thank you to you and all the team for doing such an excellent job in selling our house. Jim and I really appreciate all the help and support you gave us, easing us through quite a ...
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Comment on agent fees
Not the cheapest, not the most expensive but certainly the best value
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“Very unprofessional. When they realised we are keen in buying ......”

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Dec 18,2014
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Jonathon
By: 'S.'
Dec 18,2014
3 people found
this helpful
Very unprofessional. When they realised we are keen in buying the property they increased the property by £10,000 and started negotiating £2000-£2000. They have no dignity at all....
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“Disgusting service. I was a new tenant connells the estate ......”

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Dec 10,2014
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By: 'Chris'
Dec 10,2014
2 people found
this helpful
Disgusting service. I was a new tenant connells the estate agents. They took 380 pound fee for reference s! Which they never did!! Flat I rented had no gas no electric and was flooded! Connells said not our problem contact the landlord. 3 weeks later landlord excepted ...
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“Gari Holden has to be the rudest agent we have ......”

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Dec 10,2014
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gari
By: 'Mrs'
Dec 10,2014
6 people found
this helpful
Gari Holden has to be the rudest agent we have ever come across. She was practically shouting on the telephone and was of no help in order to allow the sale to proceed / complete. Her total ignorance on how to deal with the general public ...
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By: Michael Pinckers
Dec 11, 2014
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I have dealt with Mrs Holden on numerous occasions and would trust no one else to sell my property. Her knowledge of the area and expertise when it comes to buying and selling property is second to none. I find your comments most confusing and to be honest rude. I cannot recommend her enough as an agent, although I have not dealt with her whilst at Connells, I have ALWAYS used her as my agent when buying and selling property. I find your comments offensive actually, how can you speak of someone ...

“Mis sold the premium service. Buyer beware despite being told ......”

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Dec 08,2014
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By: 'Unhappy'
Dec 08,2014
1 people found
this helpful
Mis sold the premium service. Buyer beware despite being told that the fee would be refunded regardless of which legal company - no refund has been made. The contract you sign states one thing their sales team say another!...
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What agent could do to change your mind?
Been straight and told the truth and not lied
Attached Filesnbsp;
Comment on agent fees
Expensive for what they actually do
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“Useless & Incompetent. Staff do not reply to your e-mails until ......”

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Nov 22,2014
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By: 'Andy'
Nov 22,2014
3 people found
this helpful
Useless & Incompetent. Staff do not reply to your e-mails until a week late. Response is extremely slow. I have multiple properties in Luton and Connells by far is the worse letting agency. I would recommend another agent who can atleast e-mail with a few hours ...
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What agent could do to change your mind?
Get staff with knowledge and communication skills.
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“I have been renting a property through connells for just ......”

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Nov 19,2014
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By: 'emily'
Nov 19,2014
1 people found
this helpful
I have been renting a property through connells for just over a year and I have never been so disgusted with the lack of service I have received. Time and again my land lady has refused to carry out repairs on the bathroom. My shower ...
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Comment on agent fees
Expensive fees which I thought meant they were a company worth renting with because they seemed though but they don't do anything themselves they hire other companies to do inventories which had to be released written because they were not carried out properly.
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“very enthusiastic through the whole sale,always tried to help ......”

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Nov 14,2014
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By: 'caroline'
Nov 14,2014
1 people found
this helpful
very enthusiastic through the whole sale,always tried to help us in any of our queries,he got the price we needed for our property,found lots of people to view our property,and ensured we had the right buyer and that they were legitimate....
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“Worst experience ever!! From the day I moved into a ......”

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Nov 11,2014
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By: 'Lauren'
Nov 11,2014
5 people found
this helpful
Worst experience ever!! From the day I moved into a property with touchstone in April 2014 they have been nothing but useless!!! We were told we could move in on a Monday only to be told it had to be Tuesday and were fobbed off 3 times ...
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What agent could do to change your mind?
Provide actual customer service and take more interest in their properties! Employ staff who actually listen to their tenants
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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