Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“I'm afraid the agent are dependant on their legal team ......”

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Jun 18,2015
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By: 'Dr'
Jun 18,2015
0 people found
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I'm afraid the agent are dependant on their legal team with a mission to get the most out of their clients. We marketed a property with them and were so unhappy with their communication. We left them to another excellent agent. we sold the property ...
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What agent could do to change your mind?
Respect their client and accept their failure in selling the property rather than chasing for money whilst they can to get anything from their client. Awful experience.
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“Really poor service from this agent when I tried to ......”

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Jun 13,2015
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By: 'Olexyy31'
Jun 13,2015
3 people found
this helpful
Really poor service from this agent when I tried to sell my property with them. It took them 3 weeks to arrange first viewing. Then nothing happened for another 3 weeks. I asked my mate to give them a call and ask to arrange viewing as I ...
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What agent could do to change your mind?
Won't change my mind. My review is based on true facts and reflects service level provided by agent.
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Comment on agent fees
Overpriced for what you're getting back.
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“We have been using Connells since February 2015 for numerous lets ......”

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Jun 12,2015
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By: 'Metro'
Jun 12,2015
0 people found
this helpful
We have been using Connells since February 2015 for numerous lets in Hampton Vale. We've mainly dealt with Corey & Danielle. They have always been professional, provided a fantastic level of customer service & always strive to meet any requests we have. We've found they are willing to ...
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“NEVER USE THEM!!!!Last Monday we got a letter from ......”

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Jun 11,2015
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Chris
By: 'Janki'
Jun 11,2015
1 people found
this helpful
NEVER USE THEM!!!! Last Monday we got a letter from Connells saying your offer has been accepted and you can start the mortgage procedure. Only to find out today from the owners that they have accepted another cash buyers offer. On other side myself and ...
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“Where to begin?! Our agent got taken over by Touchstone ......”

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Jun 08,2015
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By: 'AJC'
Jun 08,2015
0 people found
this helpful
Where to begin?! Our agent got taken over by Touchstone and you have no idea how gutted by this we are! we have heard from them 3 times in 2 years - the first was to tell us that they had taken over and the other 2 times ...
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“I found that Tracey kept me to to date with ......”

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Jun 07,2015
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By: 'Faye'
Jun 07,2015
0 people found
this helpful
I found that Tracey kept me to to date with the process and helped as much as she could when times got stressful. I appreciate all of Tracey's support with the date change and found her to always be helpful. The original date for the ...
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“i just wanted to give a positive review with the ......”

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Jun 05,2015
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Danielle
By: 'Paco'
Jun 05,2015
0 people found
this helpful
i just wanted to give a positive review with the way that Connells handled my enquiry with regards to me looking for rented accommodation in the Hampton area, Peterborough. i sent an email on the 26 may to Connells via Rightmove.com, and got a call ...
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“Hi,We have just let our house and Danielle has ......”

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Jun 02,2015
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Danielle
By: 'Katie'
Jun 02,2015
0 people found
this helpful
Hi, We have just let our house and Danielle has been fantastic - she has kept us informed throughout the whole process and has been polite, pleasant and a pleasure to deal with. We will definitely be using your services again. Katie...
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“Really friendly & helpful during a stressful time. Made me feel ......”

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Jun 01,2015
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Sadie
By: 'Becci.b'
Jun 01,2015
0 people found
this helpful
Really friendly & helpful during a stressful time. Made me feel like I was her only tenant! Very approachable and professional, thank you!...
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“We bought a property through Connells and then invited them ......”

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May 29,2015
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By: 'Nikki'
May 29,2015
0 people found
this helpful
We bought a property through Connells and then invited them to attend the property to market it for the purpose of letting it out. Within 1 hour of visiting the property, Corey called to say he had someone interested in viewing. That was done within 4 hours ...
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Comment on agent fees
This was done at an agreed rate due to both buying and letting through them.
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“What a bunch of jokers. After reading all the other ......”

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May 28,2015
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Danielle
By: 'Flickz'
May 28,2015
4 people found
this helpful
What a bunch of jokers. After reading all the other reviews I can't help but feel that whichever Connells branch you visit you will get the same terrible incompetent service. I let a property with Connells and so far their service has been beyond terrible. ...
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“From the off the staff at Connells are pushy and ......”

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May 28,2015
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By: 'Dissapointed'
May 28,2015
4 people found
this helpful
From the off the staff at Connells are pushy and arrogant. We only contacted them to look at a house they were selling and were pressured into a meeting with the branch manager to 'see what he could do for us' in terms of selling ...
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“DO NOT USE!!!These estate agents are unbelievably unprofessional, inefficient ......”

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May 26,2015
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By: 'NoMonkeyBusiness'
May 26,2015
2 people found
this helpful
DO NOT USE!!! These estate agents are unbelievably unprofessional, inefficient and useless! I do not have time to state all reasons but these are my top 5: - it took TWO MONTHS to give me my deposit back (and that was without claims - just pure ...
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What agent could do to change your mind?
Get their act together! Their service is shocking, so put some standards and processes in place and select your personnel better. Have reliable, professional, knowledgeable people who actually care work for you!
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“I had appointment with morgage advisor at 3:30pm on 22nd ......”

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May 25,2015
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John
By: 'Mohammad'
May 25,2015
2 people found
this helpful
I had appointment with morgage advisor at 3:30pm on 22nd May 2015, its an office hour but still I managed to go there taking my time off from work, John said it needs to reschedule, they tried to contact me to cancel but I did not ...
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“From the word go I knew she does not know ......”

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May 24,2015
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Sophie
By: 'Sophie'
May 24,2015
7 people found
this helpful
From the word go I knew she does not know what she was doing her figures were not adding up at and she is very arrogant. She tell lies with confidence and promise to sort out the problem and she has never done. All the ...
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“Avoid this company. They do not tell the truth and ......”

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May 18,2015
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By: 'Strummer'
May 18,2015
4 people found
this helpful
Avoid this company. They do not tell the truth and are totally incompetent. THEY ARE TRULY THE ESTATE AGENTS FROM HELL If one was to make a programme entitled Cowboy Estate Agents Connells Oxley Park would be the best of the worst as that is ...
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What agent could do to change your mind?
Been honest, professional and acted upon my interests as opposed to their own agenda
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Comment on agent fees
They lied about the value of my property in order to get my business. They lied about the fees they would charge
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“Unbelievably useless. They will tell you exactly what you want ......”

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Apr 28,2015
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Amarit
By: 'Stan'
Apr 28,2015
2 people found
this helpful
Unbelievably useless. They will tell you exactly what you want to hear to get your custom, even if its lies. I came to Connells having been told from another (very good) mortgage advisor that I wouldn't be getting a mortgage. Amarit at Connells assured me ...
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“Avoid at all costs!We found a house we wanted ......”

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Apr 27,2015
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By: 'Vic'
Apr 27,2015
2 people found
this helpful
Avoid at all costs! We found a house we wanted to buy which was with Connells. So we decided to market our house with them too, thinking that they would be motivated to sell our house as they would then be able to sell 2 houses. ...
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By: Tina
Nov 10, 2017
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This doesn't surprise me..I am about to write a review and go to the Leicester Mercury about their poor service if your with me on this one email me on [email protected] Thank you ...

“We received an excellent service from all the staff at ......”

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Apr 15,2015
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By: 'Nikki'
Apr 15,2015
0 people found
this helpful
We received an excellent service from all the staff at Connells. The branch manager Tony has great local knowledge and secured the best price for our property. The whole team worked hard and Sarah has the patience of a saint whilst dealing with what became ...
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“Corey and colleagues were very helpful and friendly. Since we ......”

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Apr 14,2015
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By: 'C'
Apr 14,2015
0 people found
this helpful
Corey and colleagues were very helpful and friendly. Since we were new to the Uk and pressed for time they responded very quickly and were flexible to meet our needs. Also a fantastic sense of humour :)...
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“The procedure of renting out our house and also looking ......”

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Apr 03,2015
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Tia
By: 'Edina'
Apr 03,2015
0 people found
this helpful
The procedure of renting out our house and also looking to rent out one at the same time felt like it will be a very difficult time but when we met Tia Thomson she was very helpful, friendly and she always without any hesitation answered ...
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“Used as a tenant find only service - would recommend. ......”

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Apr 01,2015
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By: 'Linda'
Apr 01,2015
0 people found
this helpful
Used as a tenant find only service - would recommend. Had 4 viewing lined up on first day. Very good written comms. There was differential in negotiators - but the Lettings Manger was excellent. Let down by their centralised accounts dept - that were very slow ...
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“My experience with Connells as a letting agent has been ......”

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Mar 31,2015
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By: 'Darren'
Mar 31,2015
0 people found
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My experience with Connells as a letting agent has been very positive, my letting agent , Tia , managed the process with a professional and friendly style that was a credit to herself and Connells. I would happily recommend Connells to any perspective landlord....
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“An excellent service from Tia, who continues to help us ......”

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Mar 30,2015
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Tia
By: 'Tim'
Mar 30,2015
0 people found
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An excellent service from Tia, who continues to help us with other inquiries professionally and promptly. Although Connells was very thorough, the 16 per cent fee is a little high....
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Comment on agent fees
The service was good, but the 16 per cent fee is a little high.
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“Connells look after our two bedroom flat and we have ......”

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Mar 27,2015
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Julie
By: 'Paul'
Mar 27,2015
0 people found
this helpful
Connells look after our two bedroom flat and we have been very happy with their service. Sadie, Natasha & Julie have been very helpful from day 1 and have ensured that any maintenance issues that have arisen have been dealt with quickly and efficiently. Communication is excellent ...
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“a tale of 2 sidesfirstly lettings who are helpful smiling professional ......”

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Mar 25,2015
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Sue
By: 'mary'
Mar 25,2015
0 people found
this helpful
a tale of 2 sides firstly lettings who are helpful smiling professional staff sales who seem to make it there daily challenge to be rude , ignorant & unhelpful esp the likes of sue & the ic2 who seem to think its there god given right to be rude ...
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“Very professional throughout the tenancy process, willing to answer any ......”

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Mar 23,2015
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Sadie
By: 'James'
Mar 23,2015
0 people found
this helpful
Very professional throughout the tenancy process, willing to answer any questions we had on the property. Friendly service throughout branch...
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“I cannot reccomend Christi at Conells enough after helping us ......”

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Mar 19,2015
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Christi
By: 'Emma'
Mar 19,2015
0 people found
this helpful
I cannot reccomend Christi at Conells enough after helping us through a particuarly complicated let due to the failings of our previous agency. Christi went above and beyond to help and was always just at the end of the phone. After having such bad experiences ...
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Comment on agent fees
Fees were slightly more than other agents but we didnt check this up front and the customer service as so much better than other agents with cheaper initial fees that it was worth it in the long run.
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By: Christi Collins
Sep 24, 2015
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Thank you for your review Emma & Liam. I hope you are both enjoying your new home. ...

“Both Sadie and Natasha were welcoming, friendly, polite, caring, professional ......”

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Mar 19,2015
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Sadie
By: 'Annette'
Mar 19,2015
1 people found
this helpful
Both Sadie and Natasha were welcoming, friendly, polite, caring, professional and extremely helpful in my search for a property to rent. They provided lots of good advice and were always willing to listen and help. Natasha was very knowledgeable re the deposit scheme, and offered ...
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“Connells dealt with selling my mothers property in Hemel Hempstead ......”

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Mar 17,2015
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By: 'Pearce1'
Mar 17,2015
1 people found
this helpful
Connells dealt with selling my mothers property in Hemel Hempstead it was a probate sale so it really was a sensitive. I was so impressed with how professional they were during the whole process. We have a large family and they did a great job ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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