Connells
3.6/5, 1786 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1786
18th Dec 2024
reviewed by 'Amy'
“James and Sam have been fantastic, really enthusiastic and great for getting 12 viewings booked in just three days. Both were ......”
17th Dec 2024
reviewed by 'Olivia Walker'
“Amazing service. James was so helpful throughout our property search’s, we are first time buyers so the process can ......”
11th Dec 2024
reviewed by 'Anicet'
“CONNELLS ABINGDONWorst estates agency ever and poorly behaved managing. DO NOT TRUST, either for selling or buying a property.I ......”
11th Dec 2024
reviewed by 'Rizwan'
“Dan Flowers has been incredibly helpful in securing a great mortgage for me. His expertise and dedication were evident throughout ......”
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 64 251 156 363 87 161 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“I can honestly say that dealing with Connells has been ......”

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Sep 24,2015
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Beverley
By: 'LStephens'
Sep 24,2015
1 people found
this helpful
I can honestly say that dealing with Connells has been a breeze, they are both knowledgeable and willing to go above and beyond to help. Beverley the manager there has been especially helpful, she is very professional and I would highly recommend her to any ...
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Comment on agent fees
very competative
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“I wanted to pen a brief note to express our ......”

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Sep 24,2015
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Chris
By: 'Jan'
Sep 24,2015
2 people found
this helpful
I wanted to pen a brief note to express our thanks for the excellent commitment and service provided throughout the entire process from purchase through to the sourcing of a tenant for our new property at Wolversdene Gate. We look forward to a long and ...
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“I have never written a review, good or bad, about ......”

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Sep 23,2015
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By: 'James'
Sep 23,2015
3 people found
this helpful
I have never written a review, good or bad, about anyone because I can't be bothered. But I felt I had to with Touchstone to reccomend people avoid them at all costs. They charge you for everything, things that should be illegal to charge someone ...
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What agent could do to change your mind?
Everything
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Comment on agent fees
They overcharge for everything. And I mean everything.
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“Connells are by far are the worst letting agency I ......”

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Sep 09,2015
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By: 'Laura'
Sep 09,2015
0 people found
this helpful
Connells are by far are the worst letting agency I have ever dealt with! First off, the tenancy agreement was drawn up with the incorrect rent payment date, luckily my partner noticed prior to signing and asked for new contracts to be created, they were, ...
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“I'm a self employed tradesman , lady called Sophie rang me ......”

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Sep 09,2015
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Sophie
By: 'Nick'
Sep 09,2015
1 people found
this helpful
I'm a self employed tradesman , lady called Sophie rang me and asked me to do an emergency job as it reqd doing before tenants could move into property , I agreed to do the works the same day , agreed price and payment terms which was to ...
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What agent could do to change your mind?
Agent needs to be honest and pay amount owing
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“I found Connells in Abingdon to be very helpful when ......”

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Sep 08,2015
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By: 'Mrs'
Sep 08,2015
0 people found
this helpful
I found Connells in Abingdon to be very helpful when purchasing a flat in Abingdon, being quick to respond to me and keeping me updated during the whole process....
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“I recently used Corey Whelan from Connells to market my ......”

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Sep 04,2015
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By: 'Amanda'
Sep 04,2015
0 people found
this helpful
I recently used Corey Whelan from Connells to market my property for rent. I found him to be proactive in finding me a tenant within the time period specified. Most importantly for me, I found him to be extremely reliable in communication & he was consistent ...
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Comment on agent fees
Very reasonable within the market place.
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“I wanted to share my experience with * Connells in the ......”

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Sep 03,2015
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By: 'Hayley'
Sep 03,2015
10 people found
this helpful
I wanted to share my experience with * Connells in the hope that I might save anyone else from the mis fortune of dealing with him! My partner and I went to view a property with Connells, which we did not go for, and ended uo ...
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By: Dawn
Oct 09, 2015
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Good for you this is happening far to often and still happening now. Stand your ground and ask for your money back you have paid for a service to which you have not got. Take it to the highest level and let the local papers know. ...

“Avoid this lettings agency at all cost. The staff are ......”

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Aug 24,2015
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Stan
By: 'Disappointed'
Aug 24,2015
0 people found
this helpful
Avoid this lettings agency at all cost. The staff are very incompetent, and it is hard to believe that you are the ones paying them for a service. They have no customer service skills whatsoever. Promise that they will call/email with an update, it ...
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“Steve, at Burgess Hill Connells, picked up a phone call ......”

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Aug 19,2015
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Steve
By: 'DWBurgH'
Aug 19,2015
2 people found
this helpful
Steve, at Burgess Hill Connells, picked up a phone call from me, just to to lecture me, when I'd called actually to speak with his colleague Jan Temple. When Steve picked up the phone, there was no "good morning" or much of any kind word, ...
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What agent could do to change your mind?
This is the rudest most pedantic estate agent I e ever had the misfortune to have been forced to speak with. Steve Connls Church Walk Burgess Hill made me feel stressed upset and desperate when simy trying to view a house ago bells are currently marketing. I NEVER want to deal with this man again if at l possible, as he doesn't listen and acts aggressively over the phone.
Attached Filesnbsp;
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N/A
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“Truly awful experience with this bunch of unethical liars. Seem ......”

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Aug 15,2015
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Jason
By: 'TA'
Aug 15,2015
7 people found
this helpful
Truly awful experience with this bunch of unethical liars. Seem to want to do nothing but sell you a Morgage. On multiple occasions have insinuated that I would not get the property I wanted unless I took out a Morgage through them. Have told me ...
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“I went to Connells with a specific criteria and budget ......”

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Aug 11,2015
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Heidi
By: 'slead'
Aug 11,2015
0 people found
this helpful
I went to Connells with a specific criteria and budget for property rental and the service greatly surpassed expectations. After having dealt with other estate agents in Peterborough, I can honestly say that the staff at Connells are a cut above the rest. Heidi was ...
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Comment on agent fees
As mentioned in the review, whilst the administration services are quick and easy to sort, in my opinion the fees were very high.
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“Jackie Whitton at the Woverhampton branch of Connells was excellent ......”

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Aug 02,2015
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Jackie
By: 'Jeremy'
Aug 02,2015
0 people found
this helpful
Jackie Whitton at the Woverhampton branch of Connells was excellent in every respect and enabled the sale of this property to happen, in the first place, and to progress smoothly through to completion. She was an excellent communicator - always kept me informed accurately and ...
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“I have been happy with all the service from viewings ......”

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Jul 31,2015
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By: 'Mr'
Jul 31,2015
0 people found
this helpful
I have been happy with all the service from viewings to getting the keys. Whenever I called they were very helpful....
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“Do anything you can to avoid buying or selling through ......”

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Jul 23,2015
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By: 'HAffleck'
Jul 23,2015
6 people found
this helpful
Do anything you can to avoid buying or selling through Connells. They are absolutely dreadful across the board. The staff are incompetent and made crucial errors, such as neglecting to instruct a solicitor even after I had completed the instruction form. Their staff consistently lied ...
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“We have learnt over the years not to jump in ......”

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Jul 23,2015
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Lee
By: 'Deb'
Jul 23,2015
0 people found
this helpful
We have learnt over the years not to jump in with two feet….. however, when Lee came to see us, we knew instantly that Connells were the best Estate Agent for us. They did not come up with the cheapest fee, but we are firm ...
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“Thank you for selling my mothers flat. Unlike two of ......”

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Jul 21,2015
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Bee
By: 'Peter'
Jul 21,2015
2 people found
this helpful
Thank you for selling my mothers flat. Unlike two of your competitors, who valued it at £122,000 and £125,000 respectively, you gave us a fair valuation and achieved a higher price than the other agents. At the outset and worked hard to achieve an equitable sale price ...
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“Firstly my wife and i were selling our first bought ......”

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Jul 16,2015
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By: 'Leggo172'
Jul 16,2015
0 people found
this helpful
Firstly my wife and i were selling our first bought property the agent oliver was brilliant and sold the house within 2 weeks for the full asking price even after it had fallen through once this was all still in a 2 week period so happy with ...
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What agent could do to change your mind?
Be honest Explain everything Complete there job as its there job Keep in touch And not miss sell things deliberatley
Attached Filesnbsp;
Comment on agent fees
Fees were alot more than others but seemed to be offering more for the money Oliver was great Avoid Chawley hes a conartist
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“Thank you to Jackie who managed this mission impossible sale (......”

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Jul 16,2015
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Jackie
By: 'Joanne'
Jul 16,2015
1 people found
this helpful
Thank you to Jackie who managed this mission impossible sale (or so it seemed most of the time) from start to completion, she progressed the sale efficiently and effectively against all odds at times and kept us informed every step of the way. If it ...
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“Rude, repeatedly pushing mortgage on us even though already had ......”

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Jul 14,2015
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By: 'Unhappy'
Jul 14,2015
0 people found
this helpful
Rude, repeatedly pushing mortgage on us even though already had one in place. For ever having to chase. Priced marked up too high. No customer care unless you use them for mortgage and conveyencing. Put us off buying from them. Would not recommend....
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“Tia Thomas was excellent throughout in keeping us informed and ......”

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Jul 10,2015
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Tia
By: 'RD'
Jul 10,2015
0 people found
this helpful
Tia Thomas was excellent throughout in keeping us informed and offering good guidance. Connells managed to let our property on Day1 and handled all the subsequent lettings process very professionally. They gave us well-founded confidence that they knew what they were doing throughout - Many ...
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“Connells provided a valuation and gave the usual sales patter ......”

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Jul 07,2015
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Jack
By: 'Stacie'
Jul 07,2015
7 people found
this helpful
Connells provided a valuation and gave the usual sales patter about their fees and why we should use them. When we were contacted and advised we had decided to use an alternative agent, I was asked if they could help with financial services and when ...
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“Sandra and Danielle from Connells were extremely helpful and friendlier ......”

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Jul 06,2015
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Danielle
By: 'Caroline'
Jul 06,2015
0 people found
this helpful
Sandra and Danielle from Connells were extremely helpful and friendlier than a lot of other agents in Peterborough who I had dealt with around the same time. They went out of their way to sort our let out in the quickest way....
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Comment on agent fees
Still a lot of fees for rented property but happy with the discounts and allowances for our property.
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“I'm writing this review based on the excellent help received ......”

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Jul 04,2015
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By: 'Kate-Makadi'
Jul 04,2015
0 people found
this helpful
I'm writing this review based on the excellent help received during the process of getting this house by Corey Whelan. (The brand manager of Connells in Peterborough) Initially when we saw the house and went to the office to show our interest however the house ...
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“The worst letting agency I have ever dealt with.Extortionate ......”

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Jul 01,2015
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By: 'AngryTenant'
Jul 01,2015
3 people found
this helpful
The worst letting agency I have ever dealt with. Extortionate application fees. Deposit higher than advertised Office over 100 miles away from the flat No response to complaint email thus far (sent 7 days ago) Not fixing any maintenance issues Rude staff Contract received 24 hours before move ...
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What agent could do to change your mind?
Charged application fee x2, guarantor fee x2 (despite me working), check-in, a months rent and deposit. Fees alone (minus one months rent and 6 weeks rent as deposit) came to ‚£444. I work for an agency with ‚£0 fees for students.
Attached Filesnbsp;
Comment on agent fees
Charged application fee x2, guarantor fee x2 (despite me working), check-in, a months rent and deposit. Fees alone (minus one months rent and 6 weeks rent as deposit) came to ‚£444. I work for an agency with ‚£0 fees for students.
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“We asked Lee to come out and value our property ......”

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Jun 30,2015
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Lee
By: 'Elizabeth'
Jun 30,2015
1 people found
this helpful
We asked Lee to come out and value our property to establish whether or not it would be financially possible for us to put our house on the market. We have been advertising with Dixons since January and have not been happy with the service ...
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Comment on agent fees
N/A
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By: Connells Director
Jun 30, 2015
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Thank you so very much for your kind comments, my team and I really do care about helping our customers starting with guidance and honesty, selling a home is a huge commitment and its important your agent is there for you. ...

“Inexperienced incompetent has no knowledge what so ever has been ......”

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Jun 29,2015
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By: 'Anonymous'
Jun 29,2015
2 people found
this helpful
Inexperienced incompetent has no knowledge what so ever has been working on several mortgages of mine and still and still hasn't managed to find an appropriate product or company knowing what the criteria is. I wouldnt recommend her to anybody. Also the staff get all ...
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“What I started as a general enquiry was quickly turned ......”

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Jun 29,2015
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Tia
By: 'Edward'
Jun 29,2015
0 people found
this helpful
What I started as a general enquiry was quickly turned into an occupied house within days!Tia got time to view the property the same day I made the enquiry and within days Connells had found a Tenant in an extremely hassle free process....
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Comment on agent fees
Reasonable
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“I would definitely recommend dealing with Connells if you are ......”

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Jun 26,2015
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By: 'lonmar06'
Jun 26,2015
0 people found
this helpful
I would definitely recommend dealing with Connells if you are a prospective tennant. Thoroughly friendly and courteous staff. Couldn't do enough for you. Any and all questions asked were answered quickly. 5 star service....
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“The staff at Connells were very helpful when dealing with ......”

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Jun 26,2015
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Danielle
By: 'Becky'
Jun 26,2015
0 people found
this helpful
The staff at Connells were very helpful when dealing with our requests, we needed a speedy process as I was starting a new job and wanted to be in the property as soon as possible, they went the distance to make sure this was possible....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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