Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“They were unable to provide someone to carry out a ......”

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Dec 08,2015
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georgia
By: 'George'
Dec 08,2015
0 people found
this helpful
They were unable to provide someone to carry out a valuation, on a date 2.5weeks hence. I am very disappointed, ax I will be making a special trip to visit the property on that day, as it is the only day available to me....
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“Took me over 2 weeks to get my deposit processed, she ......”

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Dec 03,2015
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Tina
By: 'BAD'
Dec 03,2015
6 people found
this helpful
Took me over 2 weeks to get my deposit processed, she tried to get me to pay £200 after moving out for cleaning the front room which was spotless. They never get back to you unless its to get money from you. Would not recommend...
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“Nicola was very professional in her dealings with me. I ......”

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Dec 02,2015
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By: 'LS'
Dec 02,2015
2 people found
this helpful
Nicola was very professional in her dealings with me. I am a first time landlord and she guided me through the whole process step by step. Her communication was excellent, I was kept fully informed and even on her days off she made sure someone ...
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“I chose Connells in Hampton based on a recommendation from ......”

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Dec 01,2015
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Danielle
By: 'Steve'
Dec 01,2015
0 people found
this helpful
I chose Connells in Hampton based on a recommendation from a property investment company I know well. The service was excellent and the effort required from me was minimal. My property was let very quickly and while the local market is buoyant, it was the ...
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“Tia and Zac rented out our property very quickly. They ......”

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Nov 30,2015
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Tia
By: 'Pat'
Nov 30,2015
0 people found
this helpful
Tia and Zac rented out our property very quickly. They have kept us informed of all developments and have acted in a very professional manner. We are very pleased with their service....
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Comment on agent fees
Very reasonable
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“Absolutely terrible service. Two months into marketing and we had ......”

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Nov 17,2015
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Tom
By: 'Let'
Nov 17,2015
4 people found
this helpful
Absolutely terrible service. Two months into marketing and we had to chase up the colour brochures that we were promised when we had our initial consultation with Tom. We were giving conflicting advice by Tom and Shane (Branch Manager) regarding marketing our property. A total ...
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What agent could do to change your mind?
Over priced fees for a distinct lack of commitment.
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Comment on agent fees
Over priced fees for a distinct lack of commitment.
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“Awful! Awful experience with Connells Stratford upon Avon. Two estate ......”

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Nov 11,2015
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Liam
By: 'Pierre'
Nov 11,2015
2 people found
this helpful
Awful! Awful experience with Connells Stratford upon Avon. Two estate agents Liam O'Keefe & Jonny (not sure of the surname) were two faced, unprofessional and rude. They do not do there job properly and have been caught out. After being caught out they have managed to ...
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Comment on agent fees
Thieving so & so's compared to other estate agents we've used.
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“Nicola has been great at keeping me in the loop ......”

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Nov 10,2015
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By: 'Rosa'
Nov 10,2015
2 people found
this helpful
Nicola has been great at keeping me in the loop with whatever has been happening. She also went above and beyond in getting some maintenance issues resolved for me. I would highly recommend her at Connells....
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Comment on agent fees
The fees for this property seemed excessive to me based on my previous rental property which was ‚£120 admin and application fee with ‚£550 deposit.
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“I have decided to leave a note on the excellent ......”

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Oct 30,2015
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By: 'Neil'
Oct 30,2015
2 people found
this helpful
I have decided to leave a note on the excellent service i have received from Nicola. Nicola has in my opinion grasped the most important aspect of business, Communication. Nicola has always kept me up to date on proceedings even on her days off. She ...
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“This is a terrible estate agents and I would seriously ......”

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Oct 28,2015
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Sarah
By: 'Adrian'
Oct 28,2015
4 people found
this helpful
This is a terrible estate agents and I would seriously advised anyone attempting to use their services to look else where. They are seriously unprofessional in their apporach to customer services promising to send out texts which never arrive and making no attempt to apologise. ...
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“After showing my partner a house for rent I was ......”

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Oct 28,2015
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By: 'Karendunn'
Oct 28,2015
0 people found
this helpful
After showing my partner a house for rent I was unable to be there Paul arranged to meet me at the property after being at a training course all day that was not in Peterborough.I feel Paul went above and beyond to enable me ...
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By: Paul Oddie
Nov 02, 2015
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Thank you for your kind comments, it's always nice when people recognise the little extras we put in. I hope you are both very happy in the house. Best wishes Paul Oddie, Connells ...

“I have never been so disappointed or upset with a ......”

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Oct 24,2015
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Jenna
By: 'YesThenWilshire'
Oct 24,2015
6 people found
this helpful
I have never been so disappointed or upset with a customer service experience (and this is as someone whose career is in customer service). We have now been living in the flat provided by Connells for almost 3 weeks. We have not received the code for ...
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What agent could do to change your mind?
We were charged a ‚£120 fee ostensibly for making sure the flat was clean and maintained, but since it was not, I'm entirely unsure as to why.
Attached Filesnbsp;
Comment on agent fees
We were charged a ‚£120 fee ostensibly for making sure the flat was clean and maintained, but since it was not, I'm entirely unsure as to why.
Attachments

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“Gripe is with there maintenance team. Moved into apartment, boiler ......”

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Oct 24,2015
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By: 'Steve'
Oct 24,2015
3 people found
this helpful
Gripe is with there maintenance team. Moved into apartment, boiler broken, no hot water for 4 weeks. 16 weeks later intermittent hot water, after 8 weeks of being messed about I was told to organise the maintenance myself....boiler fixed within 24 hours. Estate agents agreed date I moved ...
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“I was a long term tenant nearly 7 years, both the ......”

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Oct 22,2015
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By: 'skm1664'
Oct 22,2015
2 people found
this helpful
I was a long term tenant nearly 7 years, both the landlady and the letting agents were not interested in any problems I had. I am so glad I have a new landlord, that is interested in what is going on in his property. Everything took ...
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“Nicola was at all times during the process was very ......”

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Oct 20,2015
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By: 'Milton'
Oct 20,2015
2 people found
this helpful
Nicola was at all times during the process was very helpful. Nicola's communication was excellent and always made me aware what was happening and what was required. Nicola provided excellent customer service even when things didn't always go to plan!...
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“Tried for over a week to view a property to ......”

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Oct 19,2015
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By: 'Robby'
Oct 19,2015
8 people found
this helpful
Tried for over a week to view a property to be told that they could not contact the vendor when it had already been sold. Arranged another viewing and Connells did not turn up....
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“Even when they are told be th TDS to issue ......”

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Oct 16,2015
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By: 'Suzanne'
Oct 16,2015
1 people found
this helpful
Even when they are told be th TDS to issue a deposit to the landlord they don't. The hold onto it until you chase and then make up useless excuses as to why they have not done it. Even then the accounts department then sit ...
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What agent could do to change your mind?
Someone at connells needs to take control of a situation and think about the customer
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“Really chuffed with Chloe from Connells, she showed us round 2 ......”

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Oct 15,2015
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Chloe
By: 'MrsG'
Oct 15,2015
0 people found
this helpful
Really chuffed with Chloe from Connells, she showed us round 2 homes we were very interested in more than 3 times each, which to us, was very important. When we finally made our decision and we were held up by lady buying ours (with another estate agent) ...
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“Tony gave a very good valuation on my house which ......”

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Oct 12,2015
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By: 'Mrs'
Oct 12,2015
0 people found
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Tony gave a very good valuation on my house which he promised was realistic and achievable - and the property sold at this amount! Tony, and his sales team (in particular Luke) were helpful, always available and provided an excellent service. I would highly recommend ...
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“This company is not a estate agent, it's more like ......”

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Oct 11,2015
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By: 'dave'
Oct 11,2015
3 people found
this helpful
This company is not a estate agent, it's more like a aggressive direct sales company. Basically if you don't take your mortgage out with them, forget any house you see advertised by them. They are not interested in you. Their constant repetitive hard sell for ...
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“We moved into the property summer 2014. The place was filthy ......”

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Oct 01,2015
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Sue
By: 'Sarah'
Oct 01,2015
1 people found
this helpful
We moved into the property summer 2014. The place was filthy and we requested it was cleaned before we moved in. On the 3rd request the eventually cleaned it to an average standard. Our boiler broke down 8 times in the space of time we rented here ...
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“One of the worst letting agencies I have come across ......”

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Sep 29,2015
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Paul
By: 'Sukhi'
Sep 29,2015
0 people found
this helpful
One of the worst letting agencies I have come across in my life. When I moved to UK; I expected lettings to be very professional; considering the kind of setups these agencies have got. Very unlike India or Malaysia where I had rented before. It ...
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“I have dealt with Connells Lettings in Christchurch, who I ......”

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Sep 28,2015
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By: 'Mr'
Sep 28,2015
1 people found
this helpful
I have dealt with Connells Lettings in Christchurch, who I hear have only very recently opened. I would like to say how amazed I am at the service myself and my partner have received already. Both of the lads in the office are extremely attentive ...
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Comment on agent fees
I feel the fees Connells ask for are extremely just and fair. I had other agents offer me cut price fees to compete with Connells but, I feel with the service given the fees are at an extremely generous rate!
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“I am writing this review from my lovely new home ......”

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Sep 27,2015
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By: 'Joy'
Sep 27,2015
0 people found
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I am writing this review from my lovely new home and that is partly down to connell a and their hard work . In particular Tony has been brilliant and very supportive during what has been a very difficult process. Our sale was incredibly difficult and ...
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“This is the WORST AGENCY I have ever dealt with! ......”

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Sep 26,2015
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Rebecca
By: 'Katerina'
Sep 26,2015
3 people found
this helpful
This is the WORST AGENCY I have ever dealt with! Apart from the fact tat they charge you a fortune for reference, admin etc fees they do not care AT ALL if you have any issues with the house. We had mice and mold issues ...
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“We approached Connells as first time landlords with no knowledge ......”

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Sep 24,2015
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Christi
By: 'Mr'
Sep 24,2015
2 people found
this helpful
We approached Connells as first time landlords with no knowledge of the lettings market or how things work. Christi was very knowledgeable and we felt she had the experience we needed in order to place our family home in her very capable hands. She was ...
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Comment on agent fees
Fees are very reasonable and worth every penny
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“I can honestly say that dealing with Connells has been ......”

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Sep 24,2015
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Beverley
By: 'LStephens'
Sep 24,2015
1 people found
this helpful
I can honestly say that dealing with Connells has been a breeze, they are both knowledgeable and willing to go above and beyond to help. Beverley the manager there has been especially helpful, she is very professional and I would highly recommend her to any ...
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Comment on agent fees
very competative
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“I wanted to pen a brief note to express our ......”

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Sep 24,2015
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Chris
By: 'Jan'
Sep 24,2015
2 people found
this helpful
I wanted to pen a brief note to express our thanks for the excellent commitment and service provided throughout the entire process from purchase through to the sourcing of a tenant for our new property at Wolversdene Gate. We look forward to a long and ...
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“I have never written a review, good or bad, about ......”

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Sep 23,2015
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By: 'James'
Sep 23,2015
3 people found
this helpful
I have never written a review, good or bad, about anyone because I can't be bothered. But I felt I had to with Touchstone to reccomend people avoid them at all costs. They charge you for everything, things that should be illegal to charge someone ...
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What agent could do to change your mind?
Everything
Attached Filesnbsp;
Comment on agent fees
They overcharge for everything. And I mean everything.
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“Connells are by far are the worst letting agency I ......”

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Sep 09,2015
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By: 'Laura'
Sep 09,2015
0 people found
this helpful
Connells are by far are the worst letting agency I have ever dealt with! First off, the tenancy agreement was drawn up with the incorrect rent payment date, luckily my partner noticed prior to signing and asked for new contracts to be created, they were, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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