Connells
3.6/5, 1786 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1786
18th Dec 2024
reviewed by 'Amy'
“James and Sam have been fantastic, really enthusiastic and great for getting 12 viewings booked in just three days. Both were ......”
17th Dec 2024
reviewed by 'Olivia Walker'
“Amazing service. James was so helpful throughout our property search’s, we are first time buyers so the process can ......”
11th Dec 2024
reviewed by 'Anicet'
“CONNELLS ABINGDONWorst estates agency ever and poorly behaved managing. DO NOT TRUST, either for selling or buying a property.I ......”
11th Dec 2024
reviewed by 'Rizwan'
“Dan Flowers has been incredibly helpful in securing a great mortgage for me. His expertise and dedication were evident throughout ......”
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 64 251 156 363 87 161 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“In June/July I instructed Connells to sell a bungalow ......”

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Mar 09,2016
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By: 'TonyG'
Mar 09,2016
1 people found
this helpful
In June/July I instructed Connells to sell a bungalow in Malvern. As it had not been sold they were instructed to rent the property. They found tenants quite quickly. The tenants then decided to buy the property which is when everything went wrong. I ...
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What agent could do to change your mind?
The fees were the same as the other local agents,
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Comment on agent fees
The fees were the same as the other local agents,
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“No feed back unless you keep ringing them up.Make ......”

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Mar 07,2016
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By: 'Paul'
Mar 07,2016
3 people found
this helpful
No feed back unless you keep ringing them up. Make sure you read the contract word for word. We were tied in for 20 weeks + 28 days notice..... So nearly 6 months!!! The customer service is not good. I will not recommend them....
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Comment on agent fees
we had people view our property, we still do not know what they thought? What they situation was ?
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“Our experience of Connells was excellent in all respects. In ......”

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Mar 01,2016
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Paul
By: 'Connells'
Mar 01,2016
2 people found
this helpful
Our experience of Connells was excellent in all respects. In the first instance Paul Bonney was extremely efficient at doing the viewings and was instrumental in achieving a quick, full price sale. We were impressed that information on our sale was shared with all Connells' ...
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Comment on agent fees
Good
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“I came into branch to start my property search, the ......”

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Mar 01,2016
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Jonathon
By: 'Mrs'
Mar 01,2016
2 people found
this helpful
I came into branch to start my property search, the branch manager offered me free financial advice from his colleague Sharfique. I am so thankfully for his offer, I was able to borrow the same on lower interest rate, meaning lower monthly payments. Highly recommend, ...
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Comment on agent fees
I didn't buy through Connells unfortunately or sell so cannot comment.
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“Although I was sceptical at first when contacted by Connells, ......”

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Feb 29,2016
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By: 'K.T.M.S'
Feb 29,2016
0 people found
this helpful
Although I was sceptical at first when contacted by Connells, I decided to give the 14 day challenge a try.Despite having to extend the trial period, I was impressed with the way Tracey communicated in addressing my initial concerns, then subsequently how she and Dechlan ...
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Comment on agent fees
As a landlord I can live with them.
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“Do not use this company Connells of ExeterUn professional , dishonest ......”

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Feb 29,2016
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adam
By: 'THE'
Feb 29,2016
10 people found
this helpful
Do not use this company Connells of Exeter Un professional , dishonest absolute disgrace Get you to dishonestly sign a contract then dont provide you with a copy so you cant read it then put your property on the market with some awful mobile phone pictures ......
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What agent could do to change your mind?
OVER THE TOP
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Comment on agent fees
OVER THE TOP
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By: Awful Customer Service
Jul 17, 2018
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Truly awful customer service. 3 phone calls to arrange a viewing for a flat in Exeter. Each time I was promised a call back which never came. We've now given up and started looking for alternative properties... Whoever the vendor is - they have lost you a potential sale from first time buyers who are looking for a quick sale... ...

“I have just moved into my new home, although there ......”

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Feb 29,2016
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By: 'Zoshia'
Feb 29,2016
2 people found
this helpful
I have just moved into my new home, although there were complications along the way, Jo and her staff did everything they could to help. Scott went above what I would expect of an agent. As a purchaser, we do not pay the agent but ...
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Comment on agent fees
Worth every pound
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“Doug was really helpful, professional and got back to us ......”

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Feb 26,2016
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Doug
By: 'Pam'
Feb 26,2016
0 people found
this helpful
Doug was really helpful, professional and got back to us every time we had a question regarding the purchase of our property...
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“We recently bought our house via Connells in Wycombe. Gari ......”

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Feb 22,2016
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gari
By: 'Thomas'
Feb 22,2016
0 people found
this helpful
We recently bought our house via Connells in Wycombe. Gari Holden and her colleagues were fantastic throughout - incredibly responsive, meticulous and thoroughly charming. We would not hesitate to recommend them....
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Comment on agent fees
N/A
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“Tia has very helpful in finding Tenants for my property. ......”

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Feb 19,2016
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Tia
By: 'Sunny'
Feb 19,2016
0 people found
this helpful
Tia has very helpful in finding Tenants for my property. All my queries promptly answered. Would recommend Connels to anyone looking to rent out properties....
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Comment on agent fees
Not bad
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“I am very happy with the service provided by the ......”

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Feb 19,2016
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Carl
By: 'Mark'
Feb 19,2016
5 people found
this helpful
I am very happy with the service provided by the Connells. I have used then for finding and referencing tenants as well as buying and selling rental properties locally. I would be happy to use them again in the future....
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Comment on agent fees
Fairly priced
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“Very keen to get our property on the books and ......”

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Feb 17,2016
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Tia
By: 'G'
Feb 17,2016
0 people found
this helpful
Very keen to get our property on the books and we were sold by her enthusiasm and personality. Slight negative , once we signed up, i felt the service dropped slightly in that calls/emails were not returned unless chased up to a point where we ...
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Comment on agent fees
Competitive rate but have been offered better to go with another agent
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“For our sale and purchase I would like to thank ......”

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Feb 15,2016
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By: 'Gareth'
Feb 15,2016
6 people found
this helpful
For our sale and purchase I would like to thank Connells for providing such outstanding and professional estate agents. Connells' knowledge of the market, responsiveness and well developed network of clients was clear from the outset. In under a week Marie had delivered a highly ...
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Comment on agent fees
Probably not the cheapest option for selling your house, but definitely best value for money. David found us the perfect house - how do you put a price on that?
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By: David Salomon
Jul 19, 2017
View all comments (1)
Hi Gareth, Thank you very much for taking the time to write this. I'm very glad that you found our services so good and that you are happy in your new home. David ...

“Cannot Thank Adam and Chris enough for being so efficient ......”

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Feb 12,2016
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Chris
By: 'David'
Feb 12,2016
0 people found
this helpful
Cannot Thank Adam and Chris enough for being so efficient are willing to help with buying my first house. They made organizing each stage of the process as easy as it possibly could be....
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Comment on agent fees
Good
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“Can't praise Connells Halesowen high enough. Took them on after ......”

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Feb 11,2016
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By: 'Fiona'
Feb 11,2016
0 people found
this helpful
Can't praise Connells Halesowen high enough. Took them on after a bad experience with another agent. All of the staff were excellent and they even sold our house for the asking price! Very impressed. Would definitely recommend....
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Comment on agent fees
Higher than other agents but you get what you pay for!
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“Would not recommend this agent one bit. Attitude of staff ......”

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Feb 10,2016
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Toni
By: 'KJSpain'
Feb 10,2016
5 people found
this helpful
Would not recommend this agent one bit. Attitude of staff is terrible. Threatening behaviour towards prospective tenants. No interest in resolving issues rather give/send you the complaints procedure. Pushy and rude. Expensive, certainly would not give them a penny of my money. Avoid at ...
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What agent could do to change your mind?
Expensive!!! Con artist.
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Comment on agent fees
Expensive!!! Con artist.
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“Both Beth and Paul were excellent in their communication with ......”

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Feb 10,2016
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By: 'A'
Feb 10,2016
4 people found
this helpful
Both Beth and Paul were excellent in their communication with myself throughout the sale of my property. It wasn't always easy and if it hadn't of been for Beth, there were times I wasn't sure if it would have gone through at all!! A huge ...
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Comment on agent fees
Well worth the money
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“Very disappointed with this estate agents. They started off very ......”

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Feb 10,2016
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By: 'Mrs'
Feb 10,2016
5 people found
this helpful
Very disappointed with this estate agents. They started off very helpful, returned calls, returned emails etc then once we exchanged on our property they didn't want to know. All of a sudden we got no response to our emails whatsoever and no call backs and ...
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Comment on agent fees
N/A
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“Overall Good Experience letting property from Touchstone Agent - Jennifer ......”

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Feb 09,2016
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By: 'Hardik'
Feb 09,2016
2 people found
this helpful
Overall Good Experience letting property from Touchstone Agent - Jennifer Dixon. The property experience was good. All the problems with the property was resolved in timely manner and there was smooth transition in the house and also it was fine when I left. One specific ...
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By: Penny Graham
Feb 12, 2016
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Thank you for taking the time to write a review on your experience. We are pleased that your time at the property was positive and wish you and your family all of the best for the future. ...

“Totally professional and very helpful.They have made my application ......”

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Feb 05,2016
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ALEXANDER
By: 'ADE'
Feb 05,2016
1 people found
this helpful
Totally professional and very helpful. They have made my application process extremely easy. I would recommend this office to anyone....
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Comment on agent fees
Not the cheapest, but they do provide the service for the cost.
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By: Paul Oddie
Feb 09, 2016
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Thank you for your comments. I am delighted we were able to assist with your move so effectively. ...

“Terrible service would not use again or recommend under any ......”

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Feb 02,2016
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By: 'Jade'
Feb 02,2016
2 people found
this helpful
Terrible service would not use again or recommend under any circumstances . Complete sales agents do not care once they have your money, they will not return calls, emails and refuse to except any responsibility once you are in a contract ! AVOID...
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What agent could do to change your mind?
BAD
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Comment on agent fees
BAD
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“Olivia from the Redhill branch promised me that she will ......”

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Feb 01,2016
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Olivia
By: 'George'
Feb 01,2016
1 people found
this helpful
Olivia from the Redhill branch promised me that she will give me a ring back when I can view a 2bedroom property in Redhill area, but she never replied back to me. She treat me as she would have been a very important person I ...
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
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By: Mark
Mar 29, 2016
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Dear George, I am incredibly sorry to hear of the above and would welcome you to discuss this further with myself on 01737 774 277. At Connells Redhill we strive to deliver exceptional customer service. I look forward to hearing from you. With regards, Mark ...

“Having tried and failed to sell my property with two ......”

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Jan 25,2016
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Hannah
By: 'Maxine'
Jan 25,2016
0 people found
this helpful
Having tried and failed to sell my property with two previous agents over 12 months I moved to Connells and received an offer within a week of being on the market with them. I am convinced that this was due to the fact that Hannah and ...
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Comment on agent fees
Reasonable
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“I had a terrible experience with this agent. They are ......”

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Jan 23,2016
Minithumbdown
By: 'cactus801'
Jan 23,2016
6 people found
this helpful
I had a terrible experience with this agent. They are the property manager for a building of flats in central London, so even if you use a different agent to locate the property, Touchstone handles the running of the building. When I signed the contract ...
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What agent could do to change your mind?
Fees are slightly above market rate for central London.
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Comment on agent fees
Fees are slightly above market rate for central London.
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“They got me a better price then I expected and ......”

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Jan 18,2016
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Ash
By: 'Ash'
Jan 18,2016
3 people found
this helpful
They got me a better price then I expected and My house sale was handled with care. I would reccomend this agent....
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Comment on agent fees
Good
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“Connells Winchester helped us to try to sell my 87 year ......”

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Jan 15,2016
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Oliver
By: 'S'
Jan 15,2016
3 people found
this helpful
Connells Winchester helped us to try to sell my 87 year old Mother's bungalow in Littleton. I would have given you 10 out of 10 all round. I was really very impressed with the professionalism and the way that you reassured my mother with good counsel at every ...
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Comment on agent fees
na
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“We had put our property up for sale with Connells ......”

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Jan 11,2016
Minithumbdown
By: 'uni1'
Jan 11,2016
0 people found
this helpful
We had put our property up for sale with Connells after their impressive promise that our house would sell quickly and a board was swiftly put up, 2 weeks had gone and we heard nothing, so we had to contact them, was told we had lots ...
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Comment on agent fees
they dont earn it!!!!!
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“PLEASE STOP RINGING ME!!!!!!!!! Constantly ringing!!had a valuation done ......”

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Jan 06,2016
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By: 'Caroline'
Jan 06,2016
0 people found
this helpful
PLEASE STOP RINGING ME!!!!!!!!! Constantly ringing!! had a valuation done back in June 2015, and its now January 2016.. i have asked on SEVERAL occasions for them to stop rining me and they still are constantly ringing.. PLEASE STOP!! Any positive reviews i had for you went ...
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“I had some queries on a property for sale. When ......”

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Dec 23,2015
Minithumbdown
By: 'SQN'
Dec 23,2015
3 people found
this helpful
I had some queries on a property for sale. When I called the agent did not answer the question fully so I submitted a detailed query by email. This was never replied to. I followed up again with another phone call and was told that ...
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“Sam was very helpful and kept me fully informed all ......”

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Dec 23,2015
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Sam
By: 'Michael'
Dec 23,2015
2 people found
this helpful
Sam was very helpful and kept me fully informed all the time with updates. Even when a potential tenant changed their mind, Sam told me of the situation straight away and advised me of the plan to rectify the situation. I now have a tenant ...
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Comment on agent fees
The fees were very reasonable compared to some other agents in the area.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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