Connells
3.6/5, 1786 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 64 251 156 363 87 161 50 116 261
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

No Properties

“I have use Connells for 3 years now, including their managed ......”

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Jul 22,2016
Minithumbup
By: 'D'
Jul 22,2016
2 people found
this helpful
I have use Connells for 3 years now, including their managed services for BTL's. I have found them extremely helpfully, always keeping me informed and notifying me of certs when needed and generally looking after my interests. Jordan Miller has been a direct contact, very professional ...
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Comment on agent fees
Fair charges for the services provided
Was this helpful? Yes

“A very helpful and capable member of staff. Scott was ......”

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Jul 22,2016
Minithumbup
Scott
By: 'Loubelle'
Jul 22,2016
2 people found
this helpful
A very helpful and capable member of staff. Scott was polite and quickly and professionally dealt with my queries and has already actioned the points addressed, whilst keeping me in the loop. I felt very confident leaving my queries in his hands and and very ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Following the appointment of Denise Game as our dedicated property ......”

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Jul 22,2016
Minithumbup
By: 'B&JEL'
Jul 22,2016
0 people found
this helpful
Following the appointment of Denise Game as our dedicated property coordinator the standard of service we receive has been much improved. I trust she will continue to uphold this level for the future....
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Comment on agent fees
Acceptable as long as standards maintained.
Was this helpful? Yes

“Jacqueline Hyatt from the Maidstone property services division has been ......”

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Jul 21,2016
Minithumbup
Jacqueline
By: 'Eve'
Jul 21,2016
0 people found
this helpful
Jacqueline Hyatt from the Maidstone property services division has been an absolute star with helping me arrange maintenance visits and general good advice. This has been my first year as a landlord and I can't praise her highly enough. She is extremely efficient, always gets ...
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Comment on agent fees
Good
Was this helpful? Yes

“Recently rented my property through Connells . I wasn't explained the ......”

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Jul 17,2016
Minithumbdown
By: 'Marlon'
Jul 17,2016
2 people found
this helpful
Recently rented my property through Connells . I wasn't explained the full fees before sining the contract .And it took longer than normal to receive my first months rent until I had to call in the office to see if they lost my bank details . Later ...
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What agent could do to change your mind?
Bad
Attached Filesnbsp;
Comment on agent fees
Bad
Was this helpful? Yes

“Carrie has been so helpful and supportive, efficiently sorting out ......”

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Jul 15,2016
Minithumbup
Carrie
By: 'IndiaM'
Jul 15,2016
1 people found
this helpful
Carrie has been so helpful and supportive, efficiently sorting out a few teething issues with our new property. She is friendly and reassuring in the phone and also very professional - always following up conversations with emails and checking in to make sure work was ...
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Was this helpful? Yes

“I rented a studio flat for one year in the ......”

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Jul 15,2016
Minithumbup
Enza
By: 'Dan'
Jul 15,2016
1 people found
this helpful
I rented a studio flat for one year in the centre of Tunbridge Wells and the process to move in was extremely smooth - from viewing to moving in took 11 days which was very efficient and the two agents mentioned were fantastic in their work ...
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Comment on agent fees
Fees were pretty standard for most letting agencies
Was this helpful? Yes

“Called Agent to view property & they could not be bothered ......”

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Jul 13,2016
Minithumbdown
By: 'Jay'
Jul 13,2016
0 people found
this helpful
Called Agent to view property & they could not be bothered to do there job and an arrange a viewing. I want to share my experience buyers and seller take note...
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Comment on agent fees
N/a
Was this helpful? Yes

“Professional, efficient, polite and competent . Molly was very helpful and ......”

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Jul 12,2016
Minithumbup
Molly
By: 'Brendan'
Jul 12,2016
2 people found
this helpful
Professional, efficient, polite and competent . Molly was very helpful and supportive and also very committed and reliable. She her job very well and gave very accurate advice....
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Comment on agent fees
Good
Was this helpful? Yes

“A very poor relationship with Connells Letting has come to ......”

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Jul 11,2016
Minithumbup
By: 'Russel'
Jul 11,2016
1 people found
this helpful
A very poor relationship with Connells Letting has come to an end and it could have been much worse if it was not for Lyndsey Posey. She has assisted us with a difficult and unpleasant situation which could have been avoided completely if Lyndsey's proactive ...
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Was this helpful? Yes

“Connells have managed two of my properties for the past 7 ......”

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Jul 09,2016
Minithumbup
By: 'Cornhill'
Jul 09,2016
2 people found
this helpful
Connells have managed two of my properties for the past 7 years and I have always received first class service with all aspects of letting my properties....
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Comment on agent fees
Fees are comensurate with current rates and level of service provided
Was this helpful? Yes

“We have now had Connells manage 2 of our properties for ......”

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Jul 08,2016
Minithumbup
By: 'Mrs'
Jul 08,2016
5 people found
this helpful
We have now had Connells manage 2 of our properties for about a year and they have done a fabulous job and taken the stress out of us having to manage it ourselves. They are quick to respond to queries and keep us informed throughout. I ...
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Comment on agent fees
The Agents fees are very reasonable and I feel that we get good value for money.
Was this helpful? Yes

“Both of these members of staff deserve a mention. They ......”

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Jul 08,2016
Minithumbup
Lowri
By: 'Pete'
Jul 08,2016
5 people found
this helpful
Both of these members of staff deserve a mention. They are both a credit to Connells and their excellent levels of service have certainly taken away a lot of the worries and tedium of being a landlord. Well done to you both....
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Was this helpful? Yes

“Sam is one hard working and dedicated lady. Sam worked ......”

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Jul 08,2016
Minithumbup
Sam
By: 'Jenny'
Jul 08,2016
3 people found
this helpful
Sam is one hard working and dedicated lady. Sam worked hard selling our house. Sadly the property were buying fell through near to exchange of contract. We quickly found another property which from making an offer to completion required 21 days. Sam worked with the recommended ...
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Comment on agent fees
Agents fees are fare qnd competitive for the area.
Was this helpful? Yes

“Catherine was a great help to us when our lease ......”

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Jul 08,2016
Minithumbup
Carl
By: 'David'
Jul 08,2016
3 people found
this helpful
Catherine was a great help to us when our lease was terminated early by the landlord and despite his intransigence she endeavoured to negotiate with him re the deposit. Even tho we had to go to dispute resolution Catherine was helpful and knowledgeable I would ...
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Was this helpful? Yes

“Very efficient, very friendly , very professional, they are always very ......”

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Jul 07,2016
Minithumbup
Jacqueline
By: 'Horley'
Jul 07,2016
5 people found
this helpful
Very efficient, very friendly , very professional, they are always very quick to resolve any problems occurring with the management of our rental properties...
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Comment on agent fees
Matches the service provided
Was this helpful? Yes

“Scott has been extremely helpful during the course of our ......”

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Jul 07,2016
Minithumbup
Scott
By: 'C'
Jul 07,2016
5 people found
this helpful
Scott has been extremely helpful during the course of our business. Courteous, polite and efficient, nothing was too much trouble and his help was much appreciated. Thank you Scott!...
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Comment on agent fees
As expected
Was this helpful? Yes

“We are impressed with the level of service and attention ......”

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Jul 07,2016
Minithumbup
By: 'Chris'
Jul 07,2016
3 people found
this helpful
We are impressed with the level of service and attention we are given by the staff at Maidstone. Our tenants queries/issues are handled in a timely and professional manner which is important to us. Would thoroughly recommend this branch....
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Comment on agent fees
Good
Was this helpful? Yes

“I am pleased to write a review for Connells Lettings ......”

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Jul 06,2016
Minithumbup
Sian
By: 'Tenant'
Jul 06,2016
4 people found
this helpful
I am pleased to write a review for Connells Lettings Support Centre and my property co-ordinator. As per introduction, we (couple + toddler) have moved into a modern 2 bedroom flat in 2015 and this flat is managed by Connells lettings support centre with a dedicated property co-ordinator. ...
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Comment on agent fees
As a tenant, I am not aware about the fees paid by the landlord
Was this helpful? Yes

“Having rented houses for many years I can only say ......”

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Jul 06,2016
Minithumbup
Molly
By: 'RB'
Jul 06,2016
4 people found
this helpful
Having rented houses for many years I can only say that Molly Osborne is the most helpful and informative Property Co Ordinator I have worked with....
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Comment on agent fees
Good Value
Was this helpful? Yes

“Having rented through Connells for alomost three years, I have ......”

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Jul 04,2016
Minithumbdown
By: 'Sarah'
Jul 04,2016
2 people found
this helpful
Having rented through Connells for alomost three years, I have experienced very mixed levels of customer service. Our dealings at branch level were brief as they passed maintenance issues onto a centralised office once the initial paperwork and handover was complete, but we found the ...
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Comment on agent fees
As per my review comments, renewal fees are too high and not enough is done to encourage tenants to stay with Connells when moving into another property, as you are subject to the same fees as new tenants.
Was this helpful? Yes

“Catherine was assigned as my property agent back in April/......”

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Jul 04,2016
Minithumbup
By: 'Dean'
Jul 04,2016
6 people found
this helpful
Catherine was assigned as my property agent back in April/May and has been great at solving a number of small issues quickly and efficiently....
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Comment on agent fees
I don't remember them being good or bad... run of the mill I believe.
Was this helpful? Yes
By: Catherine Jonker
Jul 08, 2016
View all comments (1)
Thankyou very much Dean. ...

“I have dealt mainly with Lowri Thomas in the management ......”

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Jul 01,2016
Minithumbup
Lowri
By: 'mark'
Jul 01,2016
3 people found
this helpful
I have dealt mainly with Lowri Thomas in the management of my rented out property. Making sure that the maintenance is satisfactory for tenants when 150 miles away is not easy but Lowri has been highly pro-active in insuring this has been done - quickly (often ...
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Comment on agent fees
ok
Was this helpful? Yes

“We have used Connells for a number of years and ......”

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Jun 22,2016
Minithumbup
By: 'Sarah'
Jun 22,2016
2 people found
this helpful
We have used Connells for a number of years and have never had any major issues. We have always been more than happy with the service provided and Corey has been very helpful and has made the process smooth and easy to follow! I have ...
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Was this helpful? Yes

“The most totally disorganised and hopeless agent in Worcester and ......”

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Jun 22,2016
Minithumbdown
By: 'worcesterbuyer'
Jun 22,2016
0 people found
this helpful
The most totally disorganised and hopeless agent in Worcester and probably further afield. Don't answer questions about properties after viewings. Don't manage to organise viewings with owners and never return phone calls and finally everything is just too much bother. Avoid at all costs selling ...
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Was this helpful? Yes
By: Susan
Jun 22, 2016
View all comments (1)
I agree, but regarding the Basingstoke office......I turn up for a viewing and nobody was there to show me around. I put in an offer on a property and phoned them 3 days running and nobody even got back to me just kept saying we will ring you. Absolutely useless firm. I would not sell my home with them. Beware sellers.... ...

“Do not use this company for letting your property, they ......”

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Jun 14,2016
Minithumbdown
By: 'cazzie'
Jun 14,2016
1 people found
this helpful
Do not use this company for letting your property, they are rude and arrogant, they use companies which botch jobs and then you have to put it right, my tenant hroke things and didn't pay to fix them i had to pay to get it ...
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Comment on agent fees
High fees for doing very little
Was this helpful? Yes

“Corey has been more than helpful during our mortgage process, ......”

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Jun 14,2016
Minithumbup
By: 'Dave'
Jun 14,2016
1 people found
this helpful
Corey has been more than helpful during our mortgage process, he kept us upto date regularly, via emails and phone calls. Corey went above and beyond what was expected of him. He explained everything in great detail, nothing was too much trouble for him. I ...
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Comment on agent fees
Good
Was this helpful? Yes

“Very unprofessional estate agent and shoddy service.We went for ......”

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Jun 09,2016
Minithumbdown
By: 'Keriann'
Jun 09,2016
7 people found
this helpful
Very unprofessional estate agent and shoddy service. We went for a property which was let through this agent, we have been messed about from day one, we weren't given a move in date & had to chase up the agent in question, she never got back ...
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What agent could do to change your mind?
Very bad considering we spent half our time chasing them up and doing their job for them.
Attached Filesnbsp;
Comment on agent fees
Very bad considering we spent half our time chasing them up and doing their job for them.
Was this helpful? Yes

“The house was on sale with a different agent for ......”

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Jun 08,2016
Minithumbup
Doug
By: 'B'
Jun 08,2016
1 people found
this helpful
The house was on sale with a different agent for more than 4 weeks, we only had 3 views. Contacted Dough at Connells, the same day he arranged for someone to evaluate the property, we agreed their fees. We received a formal offer 5 days after it has ...
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Comment on agent fees
Great customer service, very efficient. Will definitely use them for our next sale.
Was this helpful? Yes

“Most unprofessional agent even particularly the letting manager. Now you ......”

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Jun 06,2016
Minithumbdown
By: 'Jetjetter'
Jun 06,2016
1 people found
this helpful
Most unprofessional agent even particularly the letting manager. Now you can understand why the branch is under performing. Moved in the flat and nothing works. Took 15 days to respond to my complaint and it was full of lies. I don't understand why fudging customers? Just ...
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What agent could do to change your mind?
Rediculouse but fee is not the issue service is the issue
Attached Filesnbsp;
Comment on agent fees
Rediculouse but fee is not the issue service is the issue
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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