Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“I have been with this Agent as a Landlord for ......”

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Sep 30,2016
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By: 'Discontented'
Sep 30,2016
1 people found
this helpful
I have been with this Agent as a Landlord for quite a few years over that time I have found that communication and performance as a Management company rubbish .I am moving my properties to a new agent I also use other agents that are ...
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Comment on agent fees
expensive
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“I've been renting a property in Basingstoke via Connells since ......”

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Sep 29,2016
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By: 'Dean'
Sep 29,2016
8 people found
this helpful
I've been renting a property in Basingstoke via Connells since May... during that time I have spent 39days WITHOUT gas (no hot water, heating, ability to use the hob, ability to shower/bath). Whilst not something they control directly the assistance in sorting the issue ...
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Comment on agent fees
Terrible... unless you consider NOT getting what you have paid for as reasonable
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“I found the whole experience with Connells and Brandon both ......”

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Sep 15,2016
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By: 'Nick'
Sep 15,2016
5 people found
this helpful
I found the whole experience with Connells and Brandon both very professional and as stress free as it could have been. The process was very quick and straight forward. I would not hesitate to use you guys again. Kind regards - Nick...
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“I had a viewing arranged on a property and the ......”

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Sep 14,2016
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Heidi
By: 'Extremely'
Sep 14,2016
1 people found
this helpful
I had a viewing arranged on a property and the agent was not there at the agreed time. I waited nearly 10 minutes before calling as I knew traffic was heavy. Upon speaking to the office a lady said she would call the person who was ...
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“Very poor service overall. Selling my house with Connells. Initial ......”

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Sep 08,2016
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By: 'Disappointed'
Sep 08,2016
1 people found
this helpful
Very poor service overall. Selling my house with Connells. Initial photos were poor. No wide angle lens used. Wrong photos put into website. Second set of photos requested, slow to organise. Poor advice given. Will not release from contract. Would not recommend this branch....
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“the price was agreed through the agent and we paid ......”

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Sep 07,2016
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By: 'kaur'
Sep 07,2016
1 people found
this helpful
the price was agreed through the agent and we paid for survey the property ourself and same day agent called me that the owner asking £5000 more but i did say to the agent that we are not paying more than the price has been agreed ...
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“Mr. Ryan Brown from EC Renewals provided quick and efficient ......”

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Aug 31,2016
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By: 'property'
Aug 31,2016
1 people found
this helpful
Mr. Ryan Brown from EC Renewals provided quick and efficient assistance for the renewal of my tenancy agreement. Much appreciated!...
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“Lied to, insulted & laughed at! I first called to view ......”

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Aug 23,2016
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Ricky
By: 'Samuel'
Aug 23,2016
8 people found
this helpful
Lied to, insulted & laughed at! I first called to view a property I liked the look of and was told I couldn't view it until I had seen their mortgage adviser even though I told them I had an adviser they told me this was ...
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“Complaints Against Lettings Agents - Barnard Marcus / Sequence Home / ConnellsIn ......”

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Aug 19,2016
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By: 'markysharky'
Aug 19,2016
1 people found
this helpful
Complaints Against Lettings Agents - Barnard Marcus / Sequence Home / Connells In the 2nd quarter of 2015, as the then Landlord, I was forced to begin an eviction process, using a solicitor to kick-start the process and paper-work, which cost me £970. The Tenant eventually left on 27th. ...
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Comment on agent fees
Once they had their "fully managed fee" paid they were happy..however, fully managed also meant right up until I got my expenses back, caused by THEIR (fully managed) tenant, in my property. It affected my entire family's life!!
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By: Stewart
Aug 20, 2016
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This should not be against my office in Leighton Buzzard? I would suggest finding the agents office. Easy mistake to make, as our head office is in Leighton Buzzard, but this is not it. Kind regards Stewart ...

“Very many thanks indeed to Scott Windsor for navigating so ......”

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Aug 18,2016
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Scott
By: 'Andrew'
Aug 18,2016
2 people found
this helpful
Very many thanks indeed to Scott Windsor for navigating so successfully through the sensitivities of a rent change. He resolved the issue in a speedy and helpful way and I am very grateful. Andrew thomson...
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Comment on agent fees
acceptable!
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“Jacqueline has always been professional, polite and quick to respond ......”

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Aug 14,2016
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Jacqueline
By: 'Redhill'
Aug 14,2016
1 people found
this helpful
Jacqueline has always been professional, polite and quick to respond to any queries. She has helped us with two separate tenants and has been extremely helpful with any issues which we have had....
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“When we viewed the house in 2015, it was in a ......”

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Aug 12,2016
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By: 'AP'
Aug 12,2016
2 people found
this helpful
When we viewed the house in 2015, it was in a terrible state. However, we were promised that the house would be professionally cleaned and repainted before we moved in. To which it was. It was also part of the contract agreement, that we would have ...
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What agent could do to change your mind?
They charge you near ‚£200 to check your credit rating. You can actually check your own credit rating online for free!!!
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Comment on agent fees
They charge you near ‚£200 to check your credit rating. You can actually check your own credit rating online for free!!!
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“Very poor service combined with very high fees. Very pushy, ......”

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Aug 11,2016
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By: 'Jane'
Aug 11,2016
4 people found
this helpful
Very poor service combined with very high fees. Very pushy, there is a lot of pressure to extract the maximum possible fee from sellers and also to use Connells' own brand solicitors rather than your own. When I explained I would be using my own ...
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Comment on agent fees
Excessive fees (over 2%), particularly in view of the (mediocre) and at times rude and unprofessional service provided. I will not be recommending Connells to my friends and family.
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“We used Connells to handle our letting needs and they ......”

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Aug 04,2016
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Nikki
By: 'T.'
Aug 04,2016
0 people found
this helpful
We used Connells to handle our letting needs and they found us the current house that we are letting at 3 Maltings Court. While there were some initial issues as we went through the process, Nikki finally got involved and made the process better and more ...
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Comment on agent fees
I am not sure how the fees are set, but having to pay a fee for both my wife and I separately was very confusing and disappointing. I was working with Tia Thomas who charged us each 150 for our applications, splitting the rent onto each application as if to justify charging us both for the application fee. Since I am the only applicant that would be paying the full rent each month -- my wife does not work -- I felt that I should be the only one charged a fee to run the background check and complete the process. I would like to know if this is a common practice by your letting agency.
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“I was more than happy with the way Scott managed ......”

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Aug 04,2016
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Scott
By: 'K.Matthews'
Aug 04,2016
0 people found
this helpful
I was more than happy with the way Scott managed a recent tenancy renewal. It wasn't straightforward for various reasons and I found him to be very personable and patient when explaining options, discussing the issues involved and giving timely updates. This renewal required negotiation ...
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Comment on agent fees
Good
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“An experience that just completely confirmed my opinions of estate ......”

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Aug 03,2016
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By: 'amwallace8'
Aug 03,2016
2 people found
this helpful
An experience that just completely confirmed my opinions of estate agents. Right from the start when their representative was 45 minutes late arriving for the appointment, through to not informing me that the sale had collapsed, it was a soul destroying experience.Between them and their ...
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What agent could do to change your mind?
Awful, awful, awful service. Late to viewing appointment and then collapsed the sale altogether along with Premier Property Lawyers
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Comment on agent fees
Awful, awful, awful service. Late to viewing appointment and then collapsed the sale altogether along with Premier Property Lawyers
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“We have returned to the UK from living in Spain ......”

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Aug 02,2016
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Nikki
By: 'Vicky'
Aug 02,2016
0 people found
this helpful
We have returned to the UK from living in Spain for 13 years, renting a property wasn't particularly straight forward for us, as we have no earning history etc in the UK. Even though we probably weren't the easiest client to deal with, once we had ...
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Comment on agent fees
Its an expensive process being first time renters, but I think Connells fees are inline with everyone elses.
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“I don't understand the bad reviews! The staff are amazing!! ......”

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Aug 02,2016
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By: 'Bobby'
Aug 02,2016
0 people found
this helpful
I don't understand the bad reviews! The staff are amazing!! Especially Ruth and Maxine. Do not hesitate to use them, top class service, so friendly and will go to every length to help you every step of the way!...
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Comment on agent fees
They are more expensive than others so you may decide not to use them....big mistake! They will get your money back and a lot more for your pocket on the sale. Worth every penny!
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“Alison Williams-Pratt has been very professional, helpful and exceeded expectations ......”

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Aug 02,2016
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Alison
By: 'Cynthia'
Aug 02,2016
0 people found
this helpful
Alison Williams-Pratt has been very professional, helpful and exceeded expectations when I asked to move into my new rented property within shorter than usual timescales. She worked very hard to ensure that I could achieve my move. A great asset to the team and I ...
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Comment on agent fees
Don't know - 1st time renting.
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“Within 30 minutes of me calling Connells to rent out my ......”

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Aug 01,2016
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By: 'J'
Aug 01,2016
0 people found
this helpful
Within 30 minutes of me calling Connells to rent out my property, (I'd just got the keys to!), Jo Turner was there with prospective tenants in mind, who her colleague had called to arrange them to meet me and see the house the following day. Jo ...
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Comment on agent fees
The fees are fair. One problem Ive already had with the cooker was sorted out straight away and not over the top in price. I was really impressed.
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“Very happy with the service we received from Nikki at ......”

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Aug 01,2016
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Nikki
By: 'Jacqui'
Aug 01,2016
0 people found
this helpful
Very happy with the service we received from Nikki at Connells at a particully stessfull time as our house had been flooded and we needed a house to rent close by, everything happened quickly and efficiently. House is great and I'm sure if we have ...
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Comment on agent fees
Our insurance paid so not sure
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“Thank-you so much for your help recently regarding the issue ......”

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Jul 25,2016
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Carrie
By: 'Lisa'
Jul 25,2016
0 people found
this helpful
Thank-you so much for your help recently regarding the issue with my washing machine. It was challenging as I was on holiday with limited signal; but because of your attention to detail and your ability to do what you say you were going to do ...
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“Jessica has recently become our property co-ordinator and I feel ......”

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Jul 25,2016
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Jessica
By: 'Treasurer'
Jul 25,2016
1 people found
this helpful
Jessica has recently become our property co-ordinator and I feel she is the best one we have dealt with. She is based at the Letting Support Centre in Cardiff. We have had a few problems and she has dealt with them quickly and efficiently, especially ...
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“I have had the pleasure of dealing with Molly on ......”

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Jul 25,2016
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Molly
By: 'Chris.Rout'
Jul 25,2016
0 people found
this helpful
I have had the pleasure of dealing with Molly on a couple of occasions with regards to my apartment l rent out through your letting department. I have always found Molly to be extremely helpful in dealing with my issue in a professional way and ...
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Comment on agent fees
N/a
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“From a long time tenant you could not get poorer ......”

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Jul 24,2016
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By: 'Touchstone'
Jul 24,2016
2 people found
this helpful
From a long time tenant you could not get poorer customer service. Repairs are subbed out to non local companies who will not ring you to tell you they are here. If you are not in they will not ring. They will just leave. They ...
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Comment on agent fees
Not worth the money.
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By: Elizabeth Yarney
Sep 14, 2018
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Hi, Unfortunately this review does not relate to Connells Andovers Services. Touchstone are a client of ours of which we simply provide a "tenant find only" service, therefore, we have no control over their contractors actions or rent increases. ...

“We booked a viewing for 1015am 23rd July 2016. We are ......”

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Jul 23,2016
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By: 'Richard'
Jul 23,2016
4 people found
this helpful
We booked a viewing for 1015am 23rd July 2016. We are relocating from Billericay, Essex to Aylesbury so had driven 70 miles for the viewing. On arrival we were left standing outside the property, no agent available to meet & greet. The current tenants were kind enough to ...
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What agent could do to change your mind?
N/a
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Comment on agent fees
N/a
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“I have use Connells for 3 years now, including their managed ......”

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Jul 22,2016
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By: 'D'
Jul 22,2016
2 people found
this helpful
I have use Connells for 3 years now, including their managed services for BTL's. I have found them extremely helpfully, always keeping me informed and notifying me of certs when needed and generally looking after my interests. Jordan Miller has been a direct contact, very professional ...
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Comment on agent fees
Fair charges for the services provided
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“A very helpful and capable member of staff. Scott was ......”

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Jul 22,2016
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Scott
By: 'Loubelle'
Jul 22,2016
2 people found
this helpful
A very helpful and capable member of staff. Scott was polite and quickly and professionally dealt with my queries and has already actioned the points addressed, whilst keeping me in the loop. I felt very confident leaving my queries in his hands and and very ...
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Comment on agent fees
N/A
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“Following the appointment of Denise Game as our dedicated property ......”

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Jul 22,2016
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By: 'B&JEL'
Jul 22,2016
0 people found
this helpful
Following the appointment of Denise Game as our dedicated property coordinator the standard of service we receive has been much improved. I trust she will continue to uphold this level for the future....
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Comment on agent fees
Acceptable as long as standards maintained.
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“Jacqueline Hyatt from the Maidstone property services division has been ......”

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Jul 21,2016
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Jacqueline
By: 'Eve'
Jul 21,2016
0 people found
this helpful
Jacqueline Hyatt from the Maidstone property services division has been an absolute star with helping me arrange maintenance visits and general good advice. This has been my first year as a landlord and I can't praise her highly enough. She is extremely efficient, always gets ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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