Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Please do not deal with this company.Rented for 4 years 5 ......”

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Nov 23,2016
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By: 'Susan'
Nov 23,2016
2 people found
this helpful
Please do not deal with this company. Rented for 4 years 5 months took 7 weeks to repair the washing machine. Inconsistencies between check in and check out. Being rude and picky about check out and are trying to squeeze every last penny out of me so as ...
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Comment on agent fees
Agents fees very high can get credit score for free why such high charges?
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By: Penny Graham
Nov 25, 2016
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Hi Susan. I am so sorry to hear that you have experienced an issue with our company. Please could you contact me on [email protected] and confirm which property you rented and the issues you encountered and I will take up the matter with the relevant Team. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS ...

“I wish I could select the whole company and not ......”

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Nov 23,2016
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By: 'R'
Nov 23,2016
5 people found
this helpful
I wish I could select the whole company and not just a branch to give this review too. Do not ever use Connells to let from as the whole company have no customer service skills or any sense of how to do their job. I ...
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“Shani has been really helpful as the lettings manager of ......”

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Nov 22,2016
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Shani
By: 'Josh'
Nov 22,2016
0 people found
this helpful
Shani has been really helpful as the lettings manager of my property. I have enjoyed her easy and quick communication and helpfullness. thanks...
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“Such a poor service throughout 4 years at property managed by ......”

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Nov 19,2016
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By: 'Dissatisfied'
Nov 19,2016
5 people found
this helpful
Such a poor service throughout 4 years at property managed by Touchstone. I had to do everything and they lost or claim they didn't receive so many letters and instructions from including one that was handed over in person to the staff member who conducted the ...
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Comment on agent fees
Indifferent
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By: Penny Graham
Nov 22, 2016
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Hi. I am sorry to hear that you have experienced an issue with our company. Please could you contact me on [email protected] and confirm which property you rented and the office you were dealing with and I will take up the matter with the relevant office. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS ...

“Very open and willing to help and solve problems. Although ......”

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Nov 18,2016
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Jamie
By: 'Joao'
Nov 18,2016
0 people found
this helpful
Very open and willing to help and solve problems. Although sometimes these may take a while. My first experience with an agency in the UK and overall very positive. High values of honesty and trust....
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Comment on agent fees
Normal/standard fees, I guess...
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“Fantastic effort by the team at Connells Yeovil. First class ......”

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Nov 18,2016
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By: 'JSimons'
Nov 18,2016
0 people found
this helpful
Fantastic effort by the team at Connells Yeovil. First class in every way and very professional throughout the process of purchasing my new home. Everything under one roof so it was so much easier. If I needed anything or if I had any questions it ...
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“As a Landlord good agents are hard to find.I ......”

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Nov 18,2016
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By: 'Andrew'
Nov 18,2016
0 people found
this helpful
As a Landlord good agents are hard to find. I can not praise Callum & Luke highly enough for the prompt and professional manner in which they handled a very delicate matter regarding an ex-tenant. Any National agency is only as good as the staff they ...
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Comment on agent fees
Agents fees are competitive but more importantly the service is top class
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“Always a pleasure working with Jessica. Would highly recommend Connells. ......”

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Nov 18,2016
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By: 'Helen'
Nov 18,2016
0 people found
this helpful
Always a pleasure working with Jessica. Would highly recommend Connells. Thank you for managing my properties. It helps to know your property is in safe hands....
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Comment on agent fees
Reasonable.
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“I have recently purchased a property in Ashford and have ......”

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Nov 18,2016
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By: 'Landlord'
Nov 18,2016
0 people found
this helpful
I have recently purchased a property in Ashford and have used Connells for all the services available! The property is now being managed by Connells in Maidstone (Letting Support). I simply cannot praise ALL the staff enough. I have not had a single thing to ...
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Comment on agent fees
Certainly competitive in the area.
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“I can only speak as i find and I found ......”

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Nov 17,2016
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By: 'Brian'
Nov 17,2016
0 people found
this helpful
I can only speak as i find and I found Connells to be very good. I needed to find a property to rent quickly and they managed to find me somewhere and get me moved in within just a couple of weeks. They helped me ...
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Comment on agent fees
As i said in line with the other agents i visited which was the majority in Colchester .
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“When dealing with a checkout of a tenant, Jessica provided ......”

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Nov 17,2016
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By: 'jamesch'
Nov 17,2016
0 people found
this helpful
When dealing with a checkout of a tenant, Jessica provided a very prompt service and sound advice. The process has gone very smoothly thanks to her knowledge and diligence....
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Comment on agent fees
Market rate.
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“I would not give Connell any stars, they we one ......”

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Nov 15,2016
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Stuart
By: 'Georgina'
Nov 15,2016
8 people found
this helpful
I would not give Connell any stars, they we one of the worst agents I have letted from. They try to portray themselves as a good estate agent however they are poorly run and do not know how to communicate correctly. They advised us we ...
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Comment on agent fees
Bad
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“I have been dealing with Lyndsey Posey in the property ......”

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Nov 14,2016
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Lyndsey
By: 'Adrian'
Nov 14,2016
4 people found
this helpful
I have been dealing with Lyndsey Posey in the property management section of Connells, based in Maidstone and she has been an absolute delight to deal with, where other staff and agents are unable to fix something for me Lyndsey not only gets my query ...
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Comment on agent fees
Agents Fee's are pretty standard
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“Property: Well presented no chain 2 bedroom freehold mid-terrace with large ......”

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Nov 11,2016
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By: 'Anonymous'
Nov 11,2016
5 people found
this helpful
Property: Well presented no chain 2 bedroom freehold mid-terrace with large garden in quiet street in a good neighbourhood within close reach of good schools and highstreet. Here's a summary: 1) They lost they property keys. 2) They didn't inform me for weeks about this, so nothing was ...
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Comment on agent fees
Double that of several agents we later met with to re-list
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“My finance and I are very grateful for the help ......”

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Nov 08,2016
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By: 'Harri'
Nov 08,2016
1 people found
this helpful
My finance and I are very grateful for the help we received from this branch in selling our properties and purchasing our ideal home together. The branch manager, Neil Shahidi, took the time to speak to us both about the sale our properties and was ...
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Comment on agent fees
Whilst the fees might be a little higher than other estate agents, we were both happy to pay these fees. This branch managed to secure the sale of my property within less than two weeks and my partner's sold shortly after.
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“one of the worst estate agents to deal with had ......”

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Nov 08,2016
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By: 'SidNor'
Nov 08,2016
1 people found
this helpful
one of the worst estate agents to deal with had a horrible experience dealing with them in 2015 with one property which fell through. dont waste your time dealing with them....
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“1 out of 5 was too generous for this lot, but couldnt ......”

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Nov 06,2016
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By: 'ex-tenant'
Nov 06,2016
2 people found
this helpful
1 out of 5 was too generous for this lot, but couldnt make it half ! the worst, unprofessional , rude, harassing lot of people ive ever came across ! not 1 nice thing can i say, but stay away from this company ! they work for People & Places, who are not ...
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Comment on agent fees
all very bad !
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By: Penny Graham
Nov 25, 2016
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Hi. I am very sorry to hear that you have experienced an issue with our Leeds Office. Please could you contact me at [email protected] and confirm which property you rented and the issues you encountered and I will take up the matter with the relevant office. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS ...

“I walked into Connells homeless, the staff were friendly, extremely ......”

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Nov 05,2016
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By: 'Dan'
Nov 05,2016
5 people found
this helpful
I walked into Connells homeless, the staff were friendly, extremely helpful, and personalised. I first dealt with Simon, amazing guy. He helped get me into a place and helped right through until end of tenancy, I can highly recommend connells. Especially Simon and now Zoe ...
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Comment on agent fees
Explained well and hassle free
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“I did not believe the reviews online and now I ......”

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Oct 31,2016
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By: 'Shirley'
Oct 31,2016
2 people found
this helpful
I did not believe the reviews online and now I wish I had. The process of renting was a farce from the beginning. We were sent someone else's contract three times. So who knows who has all my private information. During the tenancy the flat ...
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Comment on agent fees
A lot of applying fees.
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By: Penny Graham
Nov 01, 2016
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Hi Shirley I am very sorry to hear that you have experienced an issue with our company. Please could you contact me via email: [email protected] and confirm the rented property address so that I can look into this for you. I look forward to hearing from you. Kind regards Penny Graham Touchstone CPS ...

“Unfortunately I made the mistake of telling them I had ......”

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Oct 30,2016
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By: 'TRACEY'
Oct 30,2016
0 people found
this helpful
Unfortunately I made the mistake of telling them I had never purchased a property myself before stupidly thinking they may be more understanding and helpful. . . . They were attentive till I put in an offer for a property...told my offer would only be excepted by ...
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Comment on agent fees
Only purchased from them so no fee,s
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“Having vacated a property two weeks ago, leaving it in ......”

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Oct 28,2016
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Christopher
By: 'Minty'
Oct 28,2016
2 people found
this helpful
Having vacated a property two weeks ago, leaving it in an excellent, clean condition and in spite of the Landlord approving the return in full of the deposit I am still waiting to receive this. Kris Baker says it is out of his hands even ...
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Comment on agent fees
There is nothing good about this agent.
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“Molly Osborne looked after our property in Maidstone as our ......”

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Oct 27,2016
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By: 'Stewart'
Oct 27,2016
1 people found
this helpful
Molly Osborne looked after our property in Maidstone as our letting agent and was very diligent, polite and pro-active.I would like to take this opportunity to thank her (belatedly) for all her hard work...
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Comment on agent fees
Good rates
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“Good advice on sale price from Joe which I went ......”

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Oct 24,2016
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By: 'IJustSoldMyChildhoodHome'
Oct 24,2016
2 people found
this helpful
Good advice on sale price from Joe which I went with. Achieved four offers in the first few days which I was of course very pleased with. The sale went smoothly and Jack provided me with timely updates throughout. Other colleagues provided a channel for ...
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Comment on agent fees
Fees were OK at 1%, but in retrospect a simple sale like mine could have been done more appropriately at say 0.75%. I did take an enhanced service offering a client discount for using the agents financial services, in retrospect I do not think that was necessary for my buyer but it cost me a discount in sale price.
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“If I'd have to choose between dealing with Connells again, ......”

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Oct 23,2016
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By: 'RunAway'
Oct 23,2016
1 people found
this helpful
If I'd have to choose between dealing with Connells again, or cutting my own eye out, I'd politely ask for a spoon. Despite making it clear at the start that I definitely have to move until the end of August, the agent lied about the ...
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Comment on agent fees
n/a
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“Sold my house with connells the staff made it stress ......”

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Oct 21,2016
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Lauren
By: 'Mrs'
Oct 21,2016
6 people found
this helpful
Sold my house with connells the staff made it stress free by dealing with all the viewings and solicitors . Would highly recommend ....
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Comment on agent fees
Good
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“Selling my first home I was very nervous and didn't ......”

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Oct 19,2016
Minithumbup
By: 'Will'
Oct 19,2016
8 people found
this helpful
Selling my first home I was very nervous and didn't know what to expect. The Connells team put me at ease straight away. Generating viewings straight away they had an offer over asking price within 10 days. From here they kept me well informed of the ...
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Comment on agent fees
Happy with fees, worth every penny.
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“Jack was overall helpful when we got in contact and ......”

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Oct 17,2016
Minithumbup
By: 'HRichards'
Oct 17,2016
0 people found
this helpful
Jack was overall helpful when we got in contact and usually easy to reach, would get back to us quite promptly also. Generally friendly and helpful....
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Comment on agent fees
Not applicable
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“Very rude sales team at this branch. Poor centralised property ......”

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Oct 14,2016
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By: 'Smiler'
Oct 14,2016
0 people found
this helpful
Very rude sales team at this branch. Poor centralised property management for lettings. Overall appalling service. Would not rent or buy through this agent again....
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Comment on agent fees
Extortionate tenancy renewal fees, considering all done online.
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“Both Jack and Jo went above and beyond getting my ......”

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Oct 11,2016
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By: 'Mandy'
Oct 11,2016
1 people found
this helpful
Both Jack and Jo went above and beyond getting my house sale completed in a very tight time scale so I could purchase a new build property off plan. This was made even more difficult due to original buyers dropping out. But we made it ...
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Comment on agent fees
I never like paying agents fees but I have to say the boys earnt their money on this sale.
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“Very supportive and reliable Lettings Negotiator. Always encouraging even when ......”

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Oct 01,2016
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Charlotte
By: 'Z'
Oct 01,2016
1 people found
this helpful
Very supportive and reliable Lettings Negotiator. Always encouraging even when things are not looking positive. Keep up the hard work👌🏾👌🏾👌🏾...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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