Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“I had an issue with boiler at home and Shani ......”

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Jan 27,2017
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Shani
By: 'Rafal'
Jan 27,2017
0 people found
this helpful
I had an issue with boiler at home and Shani helped me to organise someone who will fix it. Everything went really well and fast....
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“Touchstone (dis)managed the flat we're renting. During this time ......”

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Jan 26,2017
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By: 'Never'
Jan 26,2017
3 people found
this helpful
Touchstone (dis)managed the flat we're renting. During this time anything that needed fixing took weeks or months. The washing machine broke and it took 3 weeks and weekly calls to get someone to have a look at it and after that it took 8 weeks to ...
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Comment on agent fees
There's a full A4 list of additional fees that Touchstone will charge the tenants. Over £100 for renewing the contract and other madness.
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“What a waste of time! The branch manger (*) valued our ......”

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Jan 26,2017
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By: 'James'
Jan 26,2017
2 people found
this helpful
What a waste of time! The branch manger (*) valued our house and did his sales pitch etc. and then we began negotiating rates. We eventually settled on a rate which was 0.3% lower than their original rate. Another week went by with me considering other agents. ...
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Comment on agent fees
Awful
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“I have three rental properties which are let through Connells ......”

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Jan 23,2017
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By: 'CP'
Jan 23,2017
0 people found
this helpful
I have three rental properties which are let through Connells in Leamington Spa and managed through Connells in both Leamington & Cardiff. I cannot speak highly enough of both the rental team at Leamington Spa, as well as Jessica who handles the maintenance side of things ...
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Comment on agent fees
Because we have 3 rental properties, we have been able to negotiate very reasonable fees.
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“Awful services and rude staff. Happy enough to take your ......”

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Jan 06,2017
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By: 'Natalie'
Jan 06,2017
2 people found
this helpful
Awful services and rude staff. Happy enough to take your money but as soon as you complain about mould and damp and other damages to the property, they ignore your emails and say well you signed a contract if you ask how to leave. Would ...
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Comment on agent fees
Bad
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“Jacqui was very efficient. Our problem was solved within hours, ......”

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Jan 06,2017
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Jacqueline
By: 'Margo'
Jan 06,2017
0 people found
this helpful
Jacqui was very efficient. Our problem was solved within hours, which is great for the tenant and for us. We are very pleased....
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Comment on agent fees
good
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“I moved out last September 2016, still NOT ONE WORD on ......”

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Jan 05,2017
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By: 'layladhaniah'
Jan 05,2017
6 people found
this helpful
I moved out last September 2016, still NOT ONE WORD on my deposit return. Twice the accounts department(Adele) called asking for money when the error is coming from their end. Those two calls were a month apart. A MONTH. So even in a month they ...
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Comment on agent fees
BAD
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“Hi, before i start, DON'T EVEN THINK TO USE CONNELLS, ......”

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Jan 04,2017
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By: 'Nick'
Jan 04,2017
1 people found
this helpful
Hi, before i start, DON'T EVEN THINK TO USE CONNELLS, TEH WORST AGENCY EVER We rented a house through Connels and in the end of the contract the saga started. Although we left the house in the same condition as it was (even better as ...
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Comment on agent fees
Ridiculous fees.
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“My heating broke on the 19th of December, today is ......”

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Jan 03,2017
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By: 'aida'
Jan 03,2017
5 people found
this helpful
My heating broke on the 19th of December, today is the 2nd of January, -2£ outside and still broken. I have been calling TOUCHSTONE every single day, and apparently they are trying very hard to find someone to come and repair it (please read this ...
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“I am a potential buyer. Wanted to view a house ......”

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Dec 29,2016
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By: 'elena'
Dec 29,2016
5 people found
this helpful
I am a potential buyer. Wanted to view a house in Milton Keynes (Brooklands). Requested to view the property online, got a call from Connells (Walnut tree office), and they tried to force me to take their affordability check with their mortgage advisor (Adam) BEFORE ...
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“Great customer service, efficient and helpful estate agents go above ......”

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Dec 22,2016
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Brandon
By: 'Sarah'
Dec 22,2016
4 people found
this helpful
Great customer service, efficient and helpful estate agents go above and beyond to help and make sure we were kept informed of the whole smooth process. Thanks Connells and a Very Merry Christmas!...
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Comment on agent fees
Competitive
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“Touchstone were terrible. They took weeks to fix a broken ......”

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Dec 18,2016
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By: 'Unhappy'
Dec 18,2016
2 people found
this helpful
Touchstone were terrible. They took weeks to fix a broken smoke alarm and tried to keep my deposit by stating that the apartment was not cleaned even though it had been. The reviews on this site speak for themselves. You have been warned.......
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By: Penny Graham
Jan 06, 2017
View all comments (1)
Hi. I am sorry to see that you have experienced difficulties with our company. If you have time, it would be appreciated if you could please contact me via email on [email protected] and confirm the office and team that you were dealing with so that I can investigate this matter further. Thank you. Kind regards Penny Graham - Touchstone ...

“Simon has an excellent and wonderful customer service at all ......”

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Dec 14,2016
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Simon
By: 'Francesco'
Dec 14,2016
4 people found
this helpful
Simon has an excellent and wonderful customer service at all times! He is very helpful, kind, polite and very friendly. He is willing to help you to solve any type of issue promptly and in the best way he can. He is very professional and ...
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Comment on agent fees
Excellent fees at all times Wonderful agents
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“I had to deal with Connells for over 4 years. Horrible ......”

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Dec 14,2016
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Amy
By: 'Bingo'
Dec 14,2016
2 people found
this helpful
I had to deal with Connells for over 4 years. Horrible experience, NEVER again! Very unprofessional and rude on every single occasion I had to deal with them. Avoid them by all means. They raised the rent by over 10% the day I was moving my furniture, ...
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Comment on agent fees
They charged me higher fees than the ones we agreed to in writing. After I complained they had to refund.
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“He's an absolutely friendly person,he was very helpful allover ......”

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Dec 13,2016
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Anthony
By: 'David&Imre'
Dec 13,2016
0 people found
this helpful
He's an absolutely friendly person,he was very helpful allover the process he was always ready to help anytime I called, absolutely professional thank you so much Imre & David...
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Comment on agent fees
Absolutely correct
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“Dogged perseverance from Shani to get my problems fixed and ......”

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Dec 13,2016
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By: 'Paul,Weymouth'
Dec 13,2016
0 people found
this helpful
Dogged perseverance from Shani to get my problems fixed and I thank her for her professionalism and telephone manner.thank you....
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“This is the most unprofessional and appalling service I have ......”

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Dec 13,2016
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By: 'flooded'
Dec 13,2016
1 people found
this helpful
This is the most unprofessional and appalling service I have ever received - The complaint I have with this company is so bad that we have exhausted their complaints procedure and are now at the ombudsman stage, along with Environmental health, Trading standards and having ...
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“As a landlord I have been helped by Jessica for ......”

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Dec 13,2016
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By: 'Mr'
Dec 13,2016
1 people found
this helpful
As a landlord I have been helped by Jessica for more than a year now. Jessica knows my property, how best to contact me, when to contact me and when not to. She is competent, polite and eternally upbeat. Jessica utilises a range of local ...
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Comment on agent fees
Though I initially though that the full management fees were more than I wished to pay, the agency secured a monthly rent above expectations that more than compensated for the 10% fee.
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“I am very pleased with the hard work, advice, professional ......”

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Dec 10,2016
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Prudence
By: 'Happy'
Dec 10,2016
0 people found
this helpful
I am very pleased with the hard work, advice, professional service and all help received from Prudence who helped with letting my property. Many thanks....
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“very efficient and friendly staff, extremely helpful,nothing was too ......”

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Dec 10,2016
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By: 'pauline'
Dec 10,2016
3 people found
this helpful
very efficient and friendly staff, extremely helpful,nothing was too much trouble,very professional,communication was exceptional,either by email or telephone, very quick to respond to any of my questions...
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Comment on agent fees
no comment
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“Courtney Heppell - is so pleasant to speak to on ......”

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Dec 09,2016
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Courtney
By: 'A'
Dec 09,2016
1 people found
this helpful
Courtney Heppell - is so pleasant to speak to on the phone and has been so helpful. She takes time to understand the situation and makes the tenant feel important and that all quires are being resolved efficiently. I am so happy she is looking ...
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Comment on agent fees
I did find the Admin fee rather expensive considering we had to pay a month and a half plus first months rent - inventory fee / admi fee and credit check fee - I found to be high
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“Hi, I don't know the name of the person talking ......”

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Dec 08,2016
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By: 'Ann'
Dec 08,2016
5 people found
this helpful
Hi, I don't know the name of the person talking to me in the morning but who ever it was, he was an absolute waste of time. I called in from my very busy office day to book a viewing of a property for Saturday ...
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Comment on agent fees
Bad
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By: Sophie Brown
Sep 07, 2017
View all comments (1)
This comment doesn't surprise me, they are so intent at getting mortgage appointments, they aren't interested in selling houses. ...

“Just have to say a big THANKYOU to Hannah and ......”

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Dec 08,2016
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hannah
By: 'mike'
Dec 08,2016
0 people found
this helpful
Just have to say a big THANKYOU to Hannah and Lucy for all their hard work concerning my recent sale. .Great effort put in to get viewings and a very Professional attitude to me the customer. Would highly recommend the company to anyone looking for ...
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Comment on agent fees
Average
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“Absolute rubbish. They do not want to hear anything from ......”

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Dec 08,2016
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By: 'Sherin'
Dec 08,2016
0 people found
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Absolute rubbish. They do not want to hear anything from our side rather force us to use their financial service. Wasted my half hour talking to guy who has got no sense.We have got our mortgage approved from a nationalized bank and their statement ...
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Comment on agent fees
Bad
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“Both Jaqueline and Beth have been very nice in solving ......”

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Dec 07,2016
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Jacqueline
By: 'YHG'
Dec 07,2016
0 people found
this helpful
Both Jaqueline and Beth have been very nice in solving our immediate problems. Beth was our key contact person when we initially let the property but now works in Faversham. She was quick in responding to my emails and answering our queries. The only issue ...
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Comment on agent fees
No comments
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“Absolutely appalling service received. We had to ring twice to ......”

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Dec 06,2016
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By: 'Upset'
Dec 06,2016
1 people found
this helpful
Absolutely appalling service received. We had to ring twice to ask to view the property, there was no feedback asked of us. The offer process was a shambles. When we needed their help to progress the purchase they were just as uninterested. I would not ...
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“Do not use we've had nothing but problems from them ......”

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Nov 30,2016
Minithumbdown
By: 'Angry'
Nov 30,2016
1 people found
this helpful
Do not use we've had nothing but problems from them saying we was in arrears when we wasn't the accounts team withheld payments which cause us to be evicted an left with nowhere to live haven't wrote stuff on the cheque out forms don't get ...
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“We come for an appointment for viewing on Saturday. A ......”

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Nov 27,2016
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By: 'S'
Nov 27,2016
0 people found
this helpful
We come for an appointment for viewing on Saturday. A woman who was on the phone when we came in. We waited she finish her call then. I said to her that I have an appointment for viewing. But she refused to help. Instead find ...
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Comment on agent fees
Very bad, rude, un-professional reception by a woman
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“Handled my check out and deposit return fantastically well. There ......”

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Nov 25,2016
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Carrie
By: 'R'
Nov 25,2016
2 people found
this helpful
Handled my check out and deposit return fantastically well. There were additional reports to take into consideration and damage caused by the developers of the plot sold by the landlords....
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“Carrie has been very helpful and efficient. She kept me ......”

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Nov 24,2016
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Carrie
By: 'Kristine'
Nov 24,2016
2 people found
this helpful
Carrie has been very helpful and efficient. She kept me fully informed throughout and went above and beyond to assist...
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Comment on agent fees
The fees are ok!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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