Connells
3.6/5, 1782 reviews
65% recommended
80% lettings valuation accuracy
76% lettings fee satisfaction
One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia. show more One of the largest and most successful estate agency groups in the country with a network of over 150 branches throughout the Home Counties, South, West Country, Midlands and East Anglia.

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Latest Reviews

 View all Reviews 1782
14th Nov 2024
reviewed by 'Jack L'
“Our experience with Connells throughout our first home purchase has been nothing short of outstanding. After the seller dropped out ......”
11th Nov 2024
reviewed by 'Dr Trefor Roberts'
“Tom Reid came to see me and having met a lot of estate agents, have to say he is a ......”
2nd Nov 2024
reviewed by 'James'
“Fantastic service by Connells yesterday. The team squeezed in three additional viewings when they realised we had traveled 3 hours to ......”
31st Oct 2024
reviewed by 'Zaman'
“Very bad service don't waste your time promising you everything but not providing any information or services absolutely waste of ......”
26th Oct 2024
reviewed by 'Reshan De Alwis'
“Connells made the property-buying process a breeze. Denis, our agent, was professional, attentive, and always willing to go the extra ......”
26th Oct 2024
reviewed by 'Sam C'
“Emma, Sam and Richard were amazing in helping me get my first house purchase across the line. They were there ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 76% £300 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
277 63 251 156 362 87 159 50 116 261
Opening Hours
  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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Connells Branches (view all 163)
Abingdon Oxfordshire, OX14
Amesbury, SP4
Andover Hampshire, SP10
Ashford Kent, TN24
Ashford Park Farm, TN23
Aylesbury, HP19
Aylesbury, HP20
Banbury, OX16

“Rude and arrogant. They trap you in a contact and ......”

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Mar 03,2017
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By: 'Not'
Mar 03,2017
3 people found
this helpful
Rude and arrogant. They trap you in a contact and won't let you leave. Say one thing but behind your back mean another. They all lack communication. Would never use again....
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Comment on agent fees
Bad
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“This guy shows us the house in the website it ......”

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Mar 01,2017
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james
By: 'Bharat'
Mar 01,2017
0 people found
this helpful
This guy shows us the house in the website it was written like unfurnished but when we goes in there are no white goods also , washing machine , oven and vacuum cleaner are missing like this they are cheating the people and making deal we will ...
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Comment on agent fees
Bad
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“We were absolutely delighted with the excellent service we received ......”

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Feb 28,2017
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Ash
By: 'Tim'
Feb 28,2017
3 people found
this helpful
We were absolutely delighted with the excellent service we received in the purchase of our new property. All the staff were extremely knowledgeable, considerate, kind and professional in their approach making each step in the process easier for us. Ash in particular, the branch manager, ...
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Comment on agent fees
Not applicable to us
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“Hannah was the agent selling my house ,I found her ......”

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Feb 25,2017
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hannah
By: 'Pauline'
Feb 25,2017
1 people found
this helpful
Hannah was the agent selling my house ,I found her very helpful and very efficient.always returned my calls if she wasn't available when I rang....
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Comment on agent fees
Very much the same as other agents.
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“Jessica Zammit-Haber has been a superb help when managing my ......”

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Feb 22,2017
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Jessica
By: 'Kirstie'
Feb 22,2017
0 people found
this helpful
Jessica Zammit-Haber has been a superb help when managing my property in Bristol. She reacts to emails very quickly and efficiently and deals with any issues with the utmost professionalism. I cannot thank her enough for her help and for making renting our property so ...
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Comment on agent fees
Ok
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“Enzo did a very good job for me. I had ......”

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Feb 22,2017
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Enzo
By: 'James'
Feb 22,2017
4 people found
this helpful
Enzo did a very good job for me. I had a challenging situation which with his professional dexterity got me through the deal easier than could have been....
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Comment on agent fees
As it has lifetime membership I think the fee is right spot on
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“I would not recommend this place to anyone. The manager ......”

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Feb 22,2017
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By: 'Stokes'
Feb 22,2017
2 people found
this helpful
I would not recommend this place to anyone. The manager is very rude and sarcastic and also has not got any people skills should not be working here!...
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“Thanks to them I signed a tenancy agreement and now ......”

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Feb 20,2017
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Gemma
By: 'Gabi'
Feb 20,2017
0 people found
this helpful
Thanks to them I signed a tenancy agreement and now I have a beautiful house to live in. They were great, helpful, ready with all the informations that I needed. They prepared all the documents to be signed and most important off all got me ...
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Comment on agent fees
There's no bad to comment, they have done their job perfectly.
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“I found myself in a situation where I needed to ......”

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Feb 17,2017
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Shani
By: 'sue'
Feb 17,2017
0 people found
this helpful
I found myself in a situation where I needed to rent and quickly , I had previously used the services of Connells to buy and sell my properties and always found them reliable and honest . when I approached them with a need to rent and my ...
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“The service I have received from Nicola and Alex has ......”

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Feb 17,2017
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Nicola
By: 'Paul'
Feb 17,2017
0 people found
this helpful
The service I have received from Nicola and Alex has been outstanding. I'm living away so can't be around to manage the property. Previous tenant problems left me panicking. Nicola organised everything to get the property let out again as quick as she could. Very ...
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Comment on agent fees
I think that the agents fees are not too much, but the agents are worth their weight in gold.
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“Connells and Shani have been really good while we have ......”

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Feb 17,2017
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Shani
By: 'Irving'
Feb 17,2017
1 people found
this helpful
Connells and Shani have been really good while we have been tenants here. We have used their services for a just over a year now. They have responded to all our communications and problems resolved promptly. Shani is always very friendly and helpful with whatever ...
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“I was a customer of Connells for nearly 5 years as ......”

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Feb 16,2017
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By: 'H.'
Feb 16,2017
1 people found
this helpful
I was a customer of Connells for nearly 5 years as a tenant in one of their properties. It was bad service from day one. They lied to me about being allowed pets in the house by saying that it was fine and then changing their ...
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“We have dealt with the Connells Hereford branch for several ......”

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Feb 16,2017
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Max
By: 'Lapetita'
Feb 16,2017
0 people found
this helpful
We have dealt with the Connells Hereford branch for several years now as they helped us buy our first house and supported us with their in-house financial advisor who has been incredibly knowledgeable in securing competitive rates. During this process they were always extremely helpful ...
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Comment on agent fees
Good
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“Appalling. As a landlord paying a premium for a fully ......”

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Feb 15,2017
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Molly
By: 'JoeMaidstone'
Feb 15,2017
3 people found
this helpful
Appalling. As a landlord paying a premium for a fully managed service I ended up spending more time managing the untrained and unskilled Connells staff than I would have spent managing the property myself. They were simply unable to deliver the service which they offered ...
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Comment on agent fees
Fees were reasonable for the service offered, but too high for the level of service actually provided.
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“Excellent service..extremely efficient, friendly, helpful and experienced. I have ......”

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Feb 15,2017
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Nicola
By: 'Janie'
Feb 15,2017
0 people found
this helpful
Excellent service..extremely efficient, friendly, helpful and experienced. I have rented out 3 properties with Connells and would not hesitate to recommend them and would use them again. Both Nicky and Alex in the lettings department have been fantastic to deal with....
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Comment on agent fees
Reasonable fees
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“Emily was extremely helpful, she was very patient and understanding ......”

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Feb 15,2017
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By: 'Taneesha'
Feb 15,2017
0 people found
this helpful
Emily was extremely helpful, she was very patient and understanding of the situation. Overall experience was great, Emily was very lovely. This is for Connells in Cardiff...
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Comment on agent fees
Good
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“Danielle and Claire made the sale of our house se ......”

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Feb 13,2017
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Claire
By: 'Vivianne'
Feb 13,2017
1 people found
this helpful
Danielle and Claire made the sale of our house se easy,no question was difficult for them to answer and the answer was said in a way that was easy to understand the sale of the house went through very easy...
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Comment on agent fees
The fee was of good value if you take into account all the work it was very good value.
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“Unfortunately I have received dreadful service. After numerous calls to ......”

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Feb 13,2017
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By: 'Pauline'
Feb 13,2017
5 people found
this helpful
Unfortunately I have received dreadful service. After numerous calls to this branch and being promised each time that someone would call me back - and never did - the property I was interested in renting has now gone from the listings. No explanation from Connells. ...
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Comment on agent fees
NA
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“I don't normally leave reviews, but I feel the need ......”

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Feb 11,2017
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Leigh
By: 'Nigel'
Feb 11,2017
0 people found
this helpful
I don't normally leave reviews, but I feel the need to let people know how professional the guys at Connells in Stratford are. I'm going through a messy divorce which I won't bore you with the details of! But both Helen the branch manager and ...
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Comment on agent fees
Value for money in my book.
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“Quite possibly the rudest woman i've ever had the displeasure ......”

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Feb 10,2017
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Claire
By: 'VCross'
Feb 10,2017
5 people found
this helpful
Quite possibly the rudest woman i've ever had the displeasure to deal with. Not only did she speak to me like dirt she also insinuated that I would not be able to view the property I wanted unless I came in to see her mortgage ...
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“Absolutely brilliant we could not have asked for a better ......”

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Feb 10,2017
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Carl
By: 'Humphries'
Feb 10,2017
6 people found
this helpful
Absolutely brilliant we could not have asked for a better service Carl went above and beyond his job description to help us out with our move thank you so very much...
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Comment on agent fees
Good
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“We sold our house quickly through Connells having had few ......”

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Feb 07,2017
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John
By: 'Wheelers'
Feb 07,2017
0 people found
this helpful
We sold our house quickly through Connells having had few viewings in the previous 2 months from another agent. Using their 6 week challenge we were impressed by the number of viewings and although some offers were ridiculous, we found a suitable buyer within 2 weeks and the ...
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Comment on agent fees
Few was comparable, but additional charges for floor plan and marketing packages were crazy. Who else does this? No one!
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“All of the office staff were efficient, polite and responsive ......”

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Feb 06,2017
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Enzo
By: 'Julie'
Feb 06,2017
4 people found
this helpful
All of the office staff were efficient, polite and responsive but my main dealings were with Enzo Seaman, the superb mortgage advisor who after securing my mortgage then went over and above in helping to us to purchase the very house that we really wanted. ...
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“Shani took over the managment of my property and it ......”

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Feb 05,2017
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Shani
By: 'Alan'
Feb 05,2017
0 people found
this helpful
Shani took over the managment of my property and it was in a shambels no one ever got back to me seemed scared to speak to me. Since taking over i get constant updates regards pending work and always happy to take my call weather ...
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“I just wanted to say a big thank you to ......”

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Feb 01,2017
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Sian
By: 'Tracy'
Feb 01,2017
0 people found
this helpful
I just wanted to say a big thank you to Sian Tuson for sorting getting my deposit back from the tenants through TDS. Sian was a great help throughout the process from start to finish . Also to Jamie Fearn for being their where or whenever ...
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“Brandon has been first class...First listed property with clements. ......”

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Jan 31,2017
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Brandon
By: 'Louis'
Jan 31,2017
4 people found
this helpful
Brandon has been first class... First listed property with clements. They took 40 or so viewings in first few weeks and couldnt lure a single offer. I got frustrated with all the lies and excuses so chose to list with Connells aswell. Rhianna surveyed it and ...
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Comment on agent fees
Good - fairly standard across the board.
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“I called to enquire about a bungalow to set up ......”

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Jan 31,2017
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By: 'Do'
Jan 31,2017
2 people found
this helpful
I called to enquire about a bungalow to set up a viewing. The woman said the line was bad even though I could hear her very well. She took my number and was going to call back, but never heard anything. We are selling our ...
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“I wouldn't trust them to play a game of monopoly. ......”

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Jan 27,2017
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By: 'You'
Jan 27,2017
3 people found
this helpful
I wouldn't trust them to play a game of monopoly. I had to chase them at every stage of the purchase. Dreadful...
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By: Sarah
Mar 08, 2018
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Have to say and make people awareness this is by far the worst estate agent I have ever been with. They do not return your calls. They do not fix the faults. They just want your money. Wish I hadn't taken a 'home' with them. ...

“I came across with Carrie Caldecourt in Connells in Maidenstone ......”

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Jan 27,2017
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Carrie
By: 'Vijay'
Jan 27,2017
2 people found
this helpful
I came across with Carrie Caldecourt in Connells in Maidenstone branch. She was helping my property in Panorama for Property Maintenance issues. She has a golden touch. She maintains a list and conclude them to their results. Once she started working on my property, all ...
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“Avoid! -We were seriously left out of pocket by Connells ......”

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Jan 27,2017
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By: 'Scarr'
Jan 27,2017
7 people found
this helpful
Avoid! -We were seriously left out of pocket by Connells in Dunstable. The situation was that we had found a new home through Connells in Dunstable, but still had to find a buyer for our property. We received in writing that our offer had been ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:48 PM 14/12/2016 by Carl Wood

Awards won by Connells

Regional Awards won by Connells

Individual Branch Awards

Hemel Hempstead, HP1

Wolverhampton, WV1

Exeter, EX1



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